AT&T

Multiple occasions I have tried to call and correct the billing issue I have hadI ended up paying and additional month and I pay dollars more monthly An agreed upon price was around monthlyI am currently paying monthlyI can't cancel due to the cancellation feeI have called multiple time and was told it would take two billing cycles before I saw the changeIt's been and no changeMy service was cut off because I refused to pay an additional month up front which was not disclosed and was another On top of it being cut off it cuts off almost daily and doesn't come back on for hoursI have spent an additional dollars on this service than what was agreed upon at this point and the service hasn't even been provided adequately due to the outages and it being cut offAlso because of the bundling I was charged data on my cell phone which was also cut off at one point and I was told I was on a nationwide plan and didn't have text or dataI never changed my

I signed up a while ago & services did not work in my area & cancel my services immediatelyNow they want early term fee but service did not work I signed up a while ago & services did not work in my area & cancelled my services immediatelyThey now sent me to a collection agency for for early termination fee on services that never workedTalk about ripping off the consumers !

ATT Business- received a charge for 330$ for early termination of phone line. Line terminated as the first bill was not the same as what I was quoted. An early termination notice was not discussed when the account was set up. They say it is sent out in the fine print of an email. I would highly recommend you consider another provider as ATT has dishonest sales tactics and poor customer service.

Charged me installation fee when they stated I would not be charged that fee I started internet service with ATT on December 15thThey stated at this time that they would waive the installation fee, and all I would owe is the $ month price When I received my first bill, it was for $ I paid the $ that I owedReceived conformation on that paymentBut also received conformation for a payment of $ that I did not makeI called them to make the correction of just one paymentThey stated they could not reverse it, that I would have to go to my bank and stop payment I proceeded to go to the bank and stop payment which costs me $ I have talked with ATT several times about the charges that need to be removed, and nothing is ever done Today, the 8th of January I received a letter stating my check my returned, and my account might be charged a $ fee I called them to try and clear this matter up, and the representative stated that my inte

I have contacted AT&T on over eight occasions within the past six months to fix the pricing of the bill. Nothing has been done. I have contacted AT&T on seven occasions and spoken with representatives who apologize for the billing errors in my account. Two managers, on separate locations, have stated that they will guarantee pricing of $99 for my account in full, with DirecTv and AT&T services, lasting 12 months from the call that was placed. These tapes are in the call log of AT&T and noted now as closed cases with no follow up action completed. They have told me multiple times that AT&T will respond to the open cases in 7-10 days via phone. These cases were opened in September and early November of 2017. There has been no follow up action to notify me of any change and my account is still incorrect. It is now 6 months later.

If I have a chance to leave 0 Star I would 100% do it. First of all, I am a business owner and I AT&T for my business phone line and internet for the last 10 years since there was no other company that have service here in my area. 10 days ago my business phone line was cut for some reason and tried to call At&t to get it fixed, I called them 5 times and every single time I waited 30 mins and then they cut me off so I decided to go online to schedule for a service and finally they scheduled me for a date to fix it and they DID NOT come out or give me a call at all. So I tried to called again to see what's going on and they finally answer after 20' of wait time and then they put me on hold again and cut me off. What kind of service is this? As a business owner, phone service is a very must have, without the phone I lose business. And there it is, AT&T at very best of NOT resolving customer problems. I have Comcast at home and I swear to God they answer my call within 2 mins and get my problems fixed every time, and if some how one day Comcast have service in my area I will never ever ever have At&t for my personal or business service again.

I called to cancel my AT&T U-Verse service on January 4, 2016. I am still being billed for this service despite following AT&T's instructions. I called on January 4, 2016 to cancel my internet service. I was given instructions to take the equipment to any AT&T store and they would cancel the service. I took the equipment to the AT&T store in Paddock Shops in Louisville. I was told that AT&T had misinformed me about the procedure and that I was to take the equipment to any UPS store and give them my AT&T account number. The equipment would be shipped to AT&T and once received my account would be closed. I went across the street to the UPS store in Avish Gardens shopping plaza and the equipment was turned over and shipped to AT&T at that time. I received confirmation of receipt of that equipment but am still being billed for the service. I called AT&T to inquire, but hold times were in excess of 30 minutes. I requested a call-back during a designated time and never heard from AT&T. I ma

AT&Tcurrently owns Directv I have been with Directv since the 90s I have had a Standard Defintion DVR for years Years ago, I got an email saying I can upgrade to High Defintion DVR for free because I have the Protection Plan A year ago, I checked the Directv website and it said customers with the protection plan can upgrade to the latest technologyTheir website says the most advance HD DVR is the GenieCurrent top mode is the Genie HR I figured this to be the latest Tech So I recently decided to call for an upgrade on their line I mentioned I have the protection plan and should get the latest Tech and I mentioned the Genie I don't speak Hindi, but I think she said I wouldn't be getting the Genie I decided to go forward with the upgrade and would file complaints later

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I cannot access my ATT email or MyATT It continues to tell me that the password and ID do not match or are not in their records This is a continual problem I have been dealing with this problem since 7-9-and it took countless hours, many people and finally resolved on 7-13- At that time I was told to delete my email app from my cell phone in their attempt to reset it and have access via cell That didn't work and when I spoke with the last person, [redacted] I was told there is no way to get ATT email back on my phone or kindle I did file a Revdex.com complaint at that time and I have not heard anythingNow once again I cannot access email or MyATT Why does ATT continue to get away with such horrible service'??'??'??'??'??

My time with thus company has been terrible.... they have repeatedly messed up on my bill over the years and and we will have to argue each month to get the problem fixed that was supposedly fix the month prior. This year has brought a whole new but if crazy to the game though.... I had spoken with a rep a few months ago and she offered me the internet and cable package, but I declined. Come to find out the rep edited my account without my consent and charged me for it the next month anyway. Well I called and argued with them to have it taken off only to be told "I am sorry. We do not offer that original plan anymore." I kept arguing and they finally fixed it, or so I thought. They today I found out my bill is supposed to be $115 and some change, but no, it is $143!! I call at&t and argue on the phone with multiple Representatives, that state they only thing they can do to fix this is give me s plan that is $10 less at $133 per month and they will not credit me the $10 difference for thus month. So, I am basically being chastised for some unethical representative that edited my account and added to my bill without my consent and apparently there's nothing they can do about it... Supposedly, they are going to have a manager call me back as soon as they can, but we all know how that really goes.... As soon as my cell phone that is financed through them is paid off I'm leaving and I'm done. I also let the representative that I was talking to know that I won't pay the extra $10 and if they want they can discuss it with me in court. I understand that it seems unreasonable to argue about $10, but it is the principle of the matter. I honestly am floored that they have an A+ rating on the BBB with how many negative comments I've seen on this page, alone... Working with AT&T goes about as well as arguing with the IRS, you don't get anywhere and you still get screwed, and any complaints you have fall on deaf ears...

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began having problems with AT&T after I went paperless which began my problems. At & T service tech had to come out to my home to find out I had problems with my outside wiring; well this lead to AT&T changing my internet services from $20.00 a month to $43.00 a month because they said that I would be getting faster and better service; which is not true because my internet service is slower and not only that my ground line for my home was changed to wireless service because the tech said that by 2020 AT&T will be wireless; but I told him I wanted to keep my ground phone which I was ignored because the following month I find out that I have U-verse and my bill is not $30.00 anymore but $43.00. I feel like this is fraud but I am only the consumer right! Due to months of complaining every month...

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : We ordered a self install U-verse Internet package from AT&T When it arrived we attempted to install our self, but could not get connectivityWe called for a service technician, who came and installed a new port which we promptly paid $for We were warned on that day after installation, by the service technician that we were far from the signal and may have slow service connection but we should be fine as long as we were not streaming things Almost immediately after we started having drops in service each night We had several subsequent technicians come out to check the signal and were warned by the last one to start looking for a new carrierThey all agreed that AT&T should have never told us they serviced our area When the final technician told us to start looking for a new ser

AT&T has a damaged/open pedestal behind McDonald's at [redacted] I contacted Huntsville Utilities about this issue a month ago and they stated that AT&T was responsible for repairing it and email notice was sent to AT&TIt still has not been repairedI believe the damaged/open pedestal may be a hazard to the public and a lot of Huntsville citizens patronize this restaurant

I go into the store in San Antonio, TX on San Pedro to have them look at my phone because it went out after only monthsPrior to the phone going out, it got really hotThe store was empty but I still had to wait to be seenThe Techinician I had didn't know what she was doing and pulls out this magnifying glass and stared at the top of my phone where the camera is locatedShe tells me oh you have scratches on your phone that's why it doesn't workNow keep in mind my phone is in a protective case and I've never dropped itI ask her to show me where I had scratches and instead of doing that she asks two other co-workers if they saw scratches and of course they glance at my phone and says yesI looked at them all as if they were on drugsThey then tell me we can't help youYou have to buy another phoneI was furious and left the store only because I was on my lunch breakI called [redacted] and they asked me to send my phone to their repair center [redacted] replaced my phone for free and told me I didn't have any scratches (as I knew that) and my phone was probably defective when manufacturedI just got a bad phone but the fact that AT&T tried to extort money from me made me even more irate I was with [redacted] for or years and never had bad customer service and only went to AT&T because of my husbands job If I can get [redacted] to take on some of this contract/phone purchase, I'm going back and I'm canceling my home [redacted] service as wellStay away from this place.....you've been warned

I was overcharged for my account by $resulting from fees applied to my account that I was not aware of which result in them disconnecting my servi AT&T [redacted] .I was devastated when I received a bill for almost $I am on a $a month plan .I called AT&T to advised them of a self installed modem that I have and that I am moving about milesI was told to take all the equipment which I didThe agent said they would make sure someone comes to verify things were in place from the outside and all I have to do is to plug my stuff upTechnician arrived and had an entire systemI told him what I was instructed, he disregard and installed a new deviceI returned the other device at a UPS storeWhen I think that was not bad enough internet was cut off twice within days of each other....I was devastatedEverytime I called AT&T I was told this was my first time calling and there is no record of my calls even though I have been complaining to them about my bill kept going

New slogan for ATT: "Damaging your world" Maybe ATT's new slogan should be "Damaging your World", instead of "mobilizing your world" Not long ago ATT dug up my yard to put in their new "GIGA" linesATT hired a disreputable local Kansas City company called " [redacted] " www[redacted] .com to do the diggingDuring the digging, [redacted] smashed a major water pipe in my yardThe careless digging caused Thousands of dollars in damage Simple enough.....just call ATT...right? After 20+ attempts to get an ATT decision maker, I realized that ATT senior managers will not talk to meATT CS told call [redacted] here in KC directly I called [redacted] , I was told I needed to talk to their VPI tried..........he did not return any of the 10+ calls/messages I left for him After months of no luck with [redacted] , I went back to ATTI was finally told that ATT was not liable as they didn't do the work [redacted] has lied and said they didn't do the work...even after seeing the pictures of their work Bottom line: ATT hired [redacted] ....Not me ATT hired [redacted] ....Not me ATT not accept responsibility for the damage the company they hired to work on my property.....Pathetic ATT "Damaging your World"

ATT Customer Service have made promises to give me a bundled pkg for years at $a monthATT promised $a mo for mosMy account credits I don't know where to start - I'll start from tonight being on hold with a ATT rep for over minswho stated he would give me a $bill credit - I don't have name but the number he called from was [redacted] ATT rep came back and stated now your bill is $for this month and I asked him where did that amount come from? and he stated you have to call customer loyalty deptfor more credits and hung up I was promised by online chat in April for a bill credit for customer retention of $a mo for monthsI only received for mos and that's because I had to call in or chat to receive it(I was always promised I wouldn't have to call back)I was charged over $for customer restoration when I made an arrangement online for a bill payment on Wednesday Oct 4(by mistake) and I went back online and corrected it for Frida

I had my ATT & DirecTV combined and never had any problem until I received a past due notice for the $payment that was due on 8/ I looked at my bank statement and saw that $was paid to AT$T on 8/7, so I called DirecTV and was told that all billing question had to go through AT&T since all payments went through them, so I called AT&T They told me that the $they ware paid on 8/covered the billing period of 6/- 7/15/17for AT&T, but the billing period for my DirecTV account's billing period was for 6/16/-07/15, of 7/15-8/so they did not owe DirecTV the $that DirecTV stated was past due as of 8/so they interrupted my serviceI went ahead and paid the $because I did not want this issue to effect my creditThe most confusing part is that AT&T showed the billing period for DirecTV as 6/16-7/15, yet DirecTV's bill shows the billing period of 7/-8/I have gone back and forth with AT&T about this bill I know it may not seem like a lot t

I have been waiting over two months for a refund check and have called multiple times about itEach time I'm told it's coming and it never shows up I canceled my UVerse service in At the time my payments were automated and I had already paid for the month ahead so I was due a refund of $A check was sent to my houseI put the check in my checking account and it was returned and I was charged a $fee by my bankWhen I inquired my bank as to why they said AT&T had returned it and I would need to check with themSo I called AT&T and got passed from person to person and finally someone told me that the check had 'expired'I was completely unaware this could happenThe women acted like I was an it but said she would have a new check issued and sent to me and that it would take about a monthI waited and waitedNo checkI called again and had to start all over explaining this entire storyThis time the gentleman said that there was 'nothing in the notes showing t

AT&T U-Verse Television Fraud From March 10th, through August 30th, I was defrauded and forced to pay $for services unrendered by AT&T U-Verse Television After signing up for and paying installation fees for AT&T U-Verse Television service beginning on 3/10/16, the service was consistently and almost continuously blacked out No channels were accessible, nor were most of our recordings Equipment was exchanged on multiple occasions without remedy I complained to AT&T numerous times, all of which I've documented, as well as scheduled multiple technician appointments with AT&T - all of which cost me billable work hours and never fixed the issue At no point did AT&T offer an explanation for the complete lack of service, nor did they offer any refund for not delivering their services In fact, I was constantly assured the service would then work - and it never did Despite all this, I paid each and every bill on time and never carried any balance on my acco