AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : **br/>I initiated chat with AT&T on their website to inquire about adding cable service to my existing internet service AT&T representative asked what channels I was interested in I stated ESPN The representative sold me a package that included ESPN; said if he were mistaken I could add it for $ Stated the package with internet would cost $per month; estimated first bill $ Service installed The only channels I received were Spanish, cartoons, 60s tv shows, and paid advertisements When I called, they stated it would be $extra per month to add ESPN Three exhibits attached showing chat with AT&T and written offer I agreed to Product_Or_Service: cable service with ESPN Account_Number: XXXXXXXXX

I would leave no stars if I couldAtnt is an absolute jokeThatnk god they gave us the run around for DAYSSS about installationcalls laterdays of no techs showing up to install(It looks like I dodged a bullet by reading all these reviews now)Had us believe they we coming to install for days all the way up to 8:00pm lolI have worked with customer service my whole lifeNever seen anything like thisAlls I got was must a been a *glitch [redacted] in the system why them kept no showingApparently they have enough customersThey look mighty unhappy with under a star rating but must be good enough for themThank god I didnt tie myself into this company to get more frustrated and sign somethingWhat.a.mess

Not fixing Billing errors on my account after call after callAnd chat online with AT&T representatives I purchased my first home in Dec I ordered AT&T and Directv which was suppose to be account [redacted] a month with pricing set til Dec I had internet only at my family home I wanted to keep this service for my sister that is in High School which was a month and went to a month account: [redacted] which is set til Feb So I continue to pay this bill in Feb the bills got all mixed up by AT&T and they added the Directv to my account: [redacted] I have had for years at my family home in which no equipment is even at this home for directvI have called spent hours in the AT&T store with each month saying it would be corrected I have added my Mom to account because I work a full time job and experience seizures this stress of having to deal with this bill I cannot handleEach month they say it takes one to two billing cycles then they credit my account I go t

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called AT&T on 9-16-to negotiate new discounts on my combined AT&T/DirecTV accountI was quoted a total of $+ tax for combined phone, internet, and DirectTV service by a man named ***, who stated the tax should be no more than about $I asked him repeatedly to confirm that price included all three items in the package (phone, internet, and TV), and he repeatedly stated it did Ever since then, I've been billed at a higher amountI've called at least three times to dispute the bills and request that the call I made on 9-16-be reviewedI was told several times that the account had been escalated to the back office for review, and that it would take time to locate the phone call to review itI was told to pay a reduced amount each time until the account issues were resolved

I had my AT&T service turned off in mid May I returned all the equipment to them I have called three times and they continue to have the service as active with a growing bill (now at $378.50) I spoke to [redacted] in July and he assured me this would be taken care of and the service was turned off This is exactly the reason I terminated service with AT&T after many, many years of service It is impossible to get a hold of someone who knows what they are doing and can follow through The woman I spoke with before [redacted] assured me the same service - but did not follow through at all.Having these accounts handled by call centers outside the USA is doing more damage than good for business I will never have AT&T service again Account_Number: [redacted]

I was charged four fees that should be refundedI specifically requested the bill be sent to my address which is was not I was not sure when my bill was due and my service was turned off I called, payed the amount due and asked for the bill be sent to my address, they told me it was sent to my billing address not my service address and they would change that I didn't get any bill in the mail and the next month my service goes off again, same issue, I paid the bill the same day I called and asked why I never received a bill, which I requested twice and was told that everyone is enrolled in EbillingI informed them that not only did I request to have the bill physically sent when I signed up but after I didn't receive it I made sure they would sent it to my service address I was told after the fact that every time my service was turned off I was charged around $in fees I understand that AT&T is a huge company and $doesn't matter to them, but it effects me and my family My hope is that they would at least credit my account for the fees that I should not have incurred if they would have done what I requested

I have att uverse internet serviceI have had nothing but issues with servicesometimes I come in and the service is not working I have to wait to hours for my service to workI have had to have put with nothing but issues and unprofesssionalism with att.I had to have this box replaced twiceSometimes when I at home the just goes out and then toggles back in Product_Or_Service: Internet

I have had the worst experience with this company. In the last 2 months they have done nothing but screw me over. I didn't have service for over 2 weeks U-Verse or internet. I had someone at my house almost for 2 weeks "trying to fix it", then turns around and tears my yard up and leaves huge rocks everywhere. I call to get the usage for those days credited and one person tells me $92 and another tells me $64 some dollars. Then guess what, never credits my account and then charges me a late fee because it wasn't paid. Now, because of that and I have called complaining they have shut the service off. This is a month and the "past due" amount of what was supposed to be credited by the company. Looked at the bill after all the calls and STILL NOT CREDITED!!!!! Product_Or_Service: U-Verse cable and internet ser Account_Number: [redacted]

Did not authorize auto draft on account in the amount of $ I had sa payment arrangement for May 31st Paying stop payment fee of $ There was an issue with my TV this early this morning I logged into my account to see if there were any issues happening when I noticed the account had a zero balance I said that is impossible because I am not due to make a payment until May 31st While further investigating I realized the account had been auto drafted for $ Something that I did not sor authorize I tried to do the chat online but no one was available I logged on first thing this morning to ask them to stop the pending transaction I was told this was no longer possible and that I needed to contact my bank to see if they could stop the payment I asked them who authorize this payment because I NEVER do auto pay on any accounts If you check my history I always pay on line or via my bank After talking with them over an hour Via Chat I gave up and

Failure to adjust bill leading to credit agency contacting me repeatedlyWhen I call AT&T to talk to Someone about the issue, I am never transferred In November 2016, I was unhappy with my previous internet provider and decided to switch to AT&T for my wireless internet needsAfter signing up over the phone, I started my service for DSL Wireless internetThe next day I waffled and decided to cancel my service - I thought that I would be getting Uverse, not DSLUltimately, I did decide to go with AT&T and called back the ne t day to re sign upI was given a NEW account number, which I am currently using and very happy with my services (new account # [redacted] )I put my new account on auto-pay and everything was smooth sailingMid January I start getting calls from a collection agency saying that I owe AT&T $I look up my account and I'm on auto-pay and my bills have been paidI realize it may be Be abuse my old account didn't get closed outI call AT&T on January 25,

Overcharged for a month and won't honor new promo price given I have att uverse and had the bundle of uand Internet 24mb max turbo they call itI had a promo from June of that was suppose to go until June 4th of a price of $So knowing that the deal was going to end I made several attempts to get a new a deal during the month of May but was told each time I would have to wait until June 4th to get a new deal on my serviceSo June 5th I wrote on a chat help to see what deals were available because now I was showing a bill of $228.66, full price for the same service I already hadThey tried to give me a "deal" of $I said absolutely not that is not anyway a deal and asked for the retention teams phone numberThey didn't want to give it to me but said they would connect me by phoneI get transfered to them who are now people in the U.S.Aand she gets me a deal for a new package of Uand same Internet speed as before for $The issue is that tha

Promise to deliver service On February I moved from zip code [redacted] , I was informed by AT&T on Feb I could not order new DSL service on the current address until the previous owner disconnected their serviceOn Feb the owner call and canceled their dsl service, I call att back and on Feb and was told I could not establish new DSL service on the same day I need to way hour for the previous owns service to processOn Feb I call back and places the DSL order and was told that I need to have an dedicated phone line installed to support the DSL serviceon Feb ATT installed the dedicated phone lineI called ATT aging on Feb to inquiry when would my DSL be turned onI was told it was not available and only Dial up Service might be available I have called the service provider every day since and have received many different answers and many empty promises from various manager and different countries To day I have yet to find anyone person that will tak

I have had AT&T service for over years and the services have never worked correctlyEither I don't get the speeds or I have no service at all and for the last weeks I have had limited to no service at allI have been told by server of their technicians that I should have never been sold my speed package or that I'm too far from there nearest NIDYet there hasn't been any decrease in my bill or a resolution to my horrible internet service Product_Or_Service: internet service Account_Number: [redacted]

Worst customer serviceWas 9n the phone 2hrSpoke to people some couldn't find me in systemI'm still in chock Ask for management have me a # I went back to artEventually hung upThey schedule me for Saturday wrong package couldn't cancelSo upset

I am filing a complaint about AT&T I have service with them for TV Phone and InternetI called on 01-03-about when my contract would expireI spoke with Joshua D***, AT&T Loyalty GroupI was informed that if I returned receivers my bill would be reduced and my new bill would be $I asked for a email confirmation about this conversationI did not receive the emailI call in on 01-04-and I speak with Richie employee # RA [redacted] so I was told as the conversation continued I asked to speak to his supervisor who REFUSED to get on the phone Alfred Employee # [redacted] who has the SAME EMPLOYEE # has Gregg who finally got on the phone a continued to LIE about everythingWhen I questioned him about his employee # being the same he could not answer the questionI do not understand how the FCC allows this DECEPTIVE BUSINESS to operate like thisI only called in to check about my service and when it was going to end so I could adjust my service to fit my needs, What I have learned is that AT&T have employees that are instructed to LIE to customers from employee #sI have NO Recourse but to stop paying this corrupt organizationHopefully you will follow up on this complaintI am sure I am not alone with the LYING that AT&T is allowed to doTo sum it up I was told if I returned receivers my bill would be reduced to $from $

I upgraded one of my lines ending in [redacted] and returned the iPhone X using the label provided by AT&TI returned the device on September AT&T is charging me $for the lost in transit device, which has been delivered somewhere in PAAT&T made me file over claims and they still deny it todayThey said it's not my fault but they still deny the claims and won't give me the creditHow is it my fault if I did my part and used their label to return the phone? They made me wait 3+ months and still not resolvedThe excuses are "file a claim," "lost in transit," and "you need to wait until they can locate the device." They have the tracking number but they still won't credit meI have been with AT&T since with lines on my account, but they don't careI pay over $500+ a month for my bill but they don't careThey just want to keep postponing my credit for $It is not my fault the shipping carrier lost itIt is not my fault it cannot be locatedI provided tracking but they will not credit me because they think they phone will show up on my door step

Over paid my bill in Feb Have called for my money backsix times now They tell me it on the way and I have yet to see a thingFirst time I call 3-was told it in the mail Called again in 4-talked to [redacted] He said it will be to you in Days5-called again talk to [redacted] she said you will have it in dayCalled again 5-22-talked to [redacted] time pm nothing yet my money is still there but will will send itCalled again 6-still no return 240pm talk to [redacted] than her super [redacted] put me on hold than they hanged up call back talk to [redacted] than her supervise [redacted] who tell me that he is in India but said he will send off my over payment all this for an over payment of If I was days late I get charge dollars I have been waiting now for months now Product_Or_Service: Internet Account_Number: [redacted]

AT&T representative [redacted] came by my house asking if I wanted to switch from Direct TV to UVerse. I was dissatisfied with Direct TV and we filled out paperwork for UVerse. He told me to call Direct TV myself once UVerse was hooked up. I did & was told their was a 244 early termination fee. I called Rob. He said he could get the fee waived. He didn't. I have called & texted him over 20 times and he does not respond. I am requesting a refund of the 244. I had considerable problems with Direct TV. When wind blew we had no picture. Could not get emergency info during storms. Reported this to Direct TV but no improvement. Product_Or_Service: UVerse Account_Number: Office ID: CRE39; Ce

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In May/June of I moved into a new apartment and requested AT&T Uverse service for my home internet and televisionA representative came out and set everything up However, a few days later I realized that I did not have all of the channels that I wanted I spoke with customer care on several different occasions and they tried to assist me by putting in a work order to have me changed to the correct plan After over a month or maybe close to two months they realized that they were not able to make the change due to a technical issue within their system I was informed that I would have to cancel this account completely and start over with a brand new service I wanted to get this over with so I agreed The account was completely cancelled and I was informed that the early termination fee

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I originally had a contract with direct tv for satellite serviceAfter taxes and fees I was paying $A few months ago we started a new year contract at the same price for the same package serviceI recently received a bill for $and called to speak with the billing departmentI was informed that att and now owns direct tv and that is why my price changedI called and spoke to [redacted] in the Office of the President on 12/4/at pmI was given the case # FL XXXXXXXHe told me that my promotions were all expired and could not be applied to give me the rate I was payingI explained that I just started a new year contract and that there hasn't been any time to pass for a promotion to "expire"He said they expired back in OctoberThis information is completely inaccurateIt is v