AT&T

I called AT&T @ [redacted] on February 1, to make payment arrangements on my billSo that my services would not get cut offThe representative made my arrangements for Febfor $ and $on Feb 29, AT&T also asked me about getting a tablet for $and I agreed to this because I thought this was a great deal I received my tablet I thought everything was complete and I know that I need to keep my arrangements to keep my services on and I will do what we made arrangements for Then T received a letter in the mail from AT&T said I had to pay my bill on Feb11, I called AT&T and talked to a representative about my payment arrangements and the AT&T lady told me if my services was not paid on Feb, 12, then it would be cut off I explained her that I made arrangements already and the AT&T lady said that arrangements don't mean anything Then she sent me another confirmation stating if my bill is not paid on Feb12, services wo

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Signed up for ATT Uverse in October. I tried to cancel before installation since I was afraid it would interfere with pool wires. I was told I could not. The service has not worked properly since receiving it. My service has not worked properly in 4 days. I am filing this complaint in case I need to take further action. (The office is closed at the moment). My goal would be to cancel Uverse but I was told there is a contract. Another lie that I was not told about. Product_Or_Service: October 2015

I keep getting billed for a service that was stopped in NovemberWe upgraded from DSL to U-Verse internet in our homeI pay my U-Verse bill on a monthly basesThey never updated their system to reflect our canceled DSL serviceThe account in question is XXX-XXX-XXXX person code I have contacted AT&T at the contact number they have provided every month for three to four monthsEvery time I call they assure me that my DSL account was canceled and that I actually overpaid and that they owe me funds that I have overpaid themHowever, every month I continue to get letters requesting payment for the service I no longer haveThe service was canceled November As of March I have reviewed collection notices every month for this canceled account in various amounts of moneyI am worried this will negatively impact my credit score when I have done nothing wrong and have reached out many times to resolve the issue Product_Or_Service: DSL internet Account_Number: XXX-XXX-X

My total combined bill was quoted at base, not including taxes and other fees for cell phones and Direct TV and internetwhen I switched back in FebI was out of town on family matters and had my Internet and Direct Tv put on hold while I was goneWhen I came back the bill was ok the first timebut this month they want to charge me 352.63, this is more then I was quoted when I switchedI have had to call every month to discuss why my bill is more then they said it would beI also applied online/over the phone for the government internet cost program to lower my internet back in AprilAt&t said the process was not done, and I would have to fill it out via mailthat has never come after 1/weeksI have called them times since yesterday regarding this matter and all I have received rude employees which caused me to have an attack, ( I have acute anxiety disorder, when I become to stressed I have Bad attacks which dealing with this has caused) I can not canc

I signed up months ago with AT&T for a bundle package to include: Home phone, internet, and Direct TV services This was to be for months I called to get my service moved because I am relocating When I called, they stated that they do not offer phone or internet service in my new area, therefore I am breaking the contract and would have to pay a $cancelation fee I do not believe this to be fair, as they do not offer the service in my new location It's not as if I just wanted to cancel service I asked about just keeping the Direct TV services and they stated that because I was not going to be "bundling" services with them, that I would no longer get a discount, and my service cost would now double in price I no longer want to do business with them and just want them to waive the cancelation fee As I did not have a choice and was not trying to cancel service, but rather they do not offer services Product_Or_Service: Phone, Internet, Direct TV (cable) Account_N

Is there a way to credit stars? Between at&t and direct TV me and my wife have been on the phone going in circles with this awful company about when they claimed they would be here for install to bundling the packages telling them that their installers had left the house a mess threw our old dish in our yard left trash from his truck in our driveway screws in our yard one installer actually stopped to show me a "funny" video that his girlfriend sent to himWe have literally been on the phone with this company for hours trying to get them to bundle we each were transferred approximately times and hung up on a handful as well the only reason we are still with this horrible company that does not care for their customer is due to the contracts If at all possible go to any other company as this one does not care

I am moving and originally scheduled AT&T to suspend my service at my old address on 8/and re-connect at my new residence on 8/On 8/I found out my moving date had changed to 8/25, so I called AT&T and had the dates changed -- the service was to be suspended 8/and re-installed the same day (8/25)The agent I spoke to said it was all taken care ofToday (8/21) the service was suspendedI called AT&T and they said whoever I spoke to on 8/didn't properly make the switchSo I asked them to reconnect my serviceThey acknowledged their error, but they said they would have to run a credit check in order to reconnect the serviceEven though it was their error and they apologized profusely, my credit score was going to be affected because they had no other way around re-connecting my serviceI canceled my contract with them right away because of their absolutely abysmal customer service Product_Or_Service: UVerse TV + Internet Account_Number: [redacted]

Customer service representative represented fees falsely over the phoneAT&T were not accountable for this transaction I had a year contract with AT&T and when the year was up my service fees significantly increased by over $I did not receive a notice regarding this significant increase in the mail, nor did I receive an email delineating the new chargesWhen I called AT&T to inquire about the increase, I was transferred to a representative who did not speak very good englishAfter spending an hour on the phone, the representative assured me she could match my previous bill by offering their new promotion, in which I would receive a "free" tabletI told her several times I did not want the tablet if I were to incur additional fees associated with it; she assured me that there were not additional service fees associated with the tablet, and had me agree to the terms via phoneShe did not explain the fees associated with the tablet and falsely advertised this deal as match

I was promised a waived installation fee & was then charged $99. Was hung up on by a representative. Was told charge was valid... I am angry and frustrated with AT&T U-verse. I was promised on July 13th when I first called AT&T that my internet installation fee would be waived since there was a promotion and I was a new customer. They came and installed my modem on July 24th. At the end of the month I saw a $99 installation fee on my bill. I called on August 13th, 2018 and was told to call back before August 27th because the billing department was closed. So I called again on Thursday, August 23rd, 2018 and was then transferred from one person to the next about this issue. I was getting angry and asked to speak to a manager. They said they didn't have one. I said there must be a manager so they then transferred me to a "manager." I asked her to please pull up the recorded conversation from July 13th when the rep promised me a waived installation fee. I was put on hold again. I was tol

Recently experienced a day outage of all services Outage of all services from approx10:am Thursday May until approx10:pm Monday May We have had ATT U-verse for television, internet and phone since FebruaryWe have continually had issues with service interruptions and the system dropping our Blue Ray playerPrior to this outage we have had two modem replacements and a service callOn Thursday May 11th at approximately 10:our service completely stoppedWe were just leaving for the day so couldn't deal with it until we returned home around 4PMWe noticed that there was a construction crew digging at the end of the streetI called customer service and reported the problem, a service call was scheduled for Friday afternoonFriday morning a technician called and said there were several outages in my area and wanted to come early to check it outHe did so and confirmed that the fiber-optic cable had been damaged and they would get a crew out to fix itO

I've been with AT&T for several years now, and their customer service continues to worsen and dwindle by the day, somehow having reached a new low every time I have to call in If you are reading through these reviews prior to choosing a new wireless service provider, do yourself a favor and go with ANY company other than AT&T; they truly are the worst

AT&T does a lot to lock you in. For example you buy a phone with cash and they tie it to their network and then take 4 days to unlock it. Calling doesn't help, no status updates. It should take them less than 3 minutes as that is what it takes to do it as a hacker. Don't trust a business that tries to hold you and your money hostage.

Service Type: Business ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I owned and operated [redacted] for yearsWe recently (November 30th, 2017)sold the businessI notified AT&T along with all other utility companies of this change I did this four days before we sold the businessI was asked to send the modem back, which we shipped a week after selling the business We were set up for automatic payment, and when I checked my bank account in February, I noticed AT&T was still billing me each monthI then called the new owners of the business and found out they have a new account, and they are getting billed and paying for their serviceI then called AT&T, and they could not find anything, and I should call backI then called again a couple of weeks later, and this time since I didn't remember my passcode, they could not help me and that I

Worst company to work with, please advise people to not get ASAP!!!!! Over days and being transferred at least times, just to be hung up on, I find it amazing that AT&T is even a company stillI'm not even a current customer because I can't even get past all the crap to get service and have the employees of AT&T actually set it up properlyPlease, please do not get AT&T, honestly it is horrible customer service

In October, my fiancé and I decided we would make the switch to AT&T because we are Direct TV customers and at the time, there was a promotion to switch and get unlimited, talk text and data for all Direct TV account holders We went to the AT&T store located at WAnthem Way, Anthem AZ to make the switch from Sprint The gentlemen who signed us up (Edward) said several times that our Sprint early termination fees and the rest of the lease on our cell phones would be paid offThe Switcher credit specifies that each line that is switched receives up to $per lineWe had paid off more than half our phones at this point We ordered the new IPhones (mine took a week, my fiancés took about a month to get in) When I received my phone in the mail I went into the store to have them set it up and port my number overEdward was there again, so I thought perfect work with the same guy who signed us upThat's when the issues aroseWhile setting up the phone, Edward informed me that we would be receiving two visas for the amount to pay off our Sprint bill and the rest would be given to us in credit to purchase something within the AT&T store We were not informed of any in store credit and therefore I wanted all the money to be on the gift cards to pay off Sprint as promised when we signed upI was advised to call a third party, Young America, where the gift cards are distributed from and they would be able to better assistLuckily (or so I thought), the regional manager (Brock) was inside the store that nightHe advised me that the credit can be transferred to a gift card per my wish, but he didn't have any in storeI requested that he call corporate and Young America while I was in store that night to get it handledUnfortunately, Young America closes at 4pm EST and therefore I would have to call the next day I asked that Edward text me the following morning with the total amount I would need to request from Young AmericaHe never didI then called into the store a few days later to get the information I neededHe then said he didn't know it Frustrated at this point I personally called Sprint and AT&T to find out an amountThen my fiancés IPhone finally came inWe went into the same store to have them set up the phone and to receive clarification as to what was going on with out billJust as before, we received no help from Edward (he was in the store again) or AT&TWe left frustrated and unsure of what we were to do Yesterday (12/20/2016) we received a notice from Sprint specifying our early termination fees and rest of the amount for our phonesIt came to $We also received one of the two gift cards from AT&TIt was loaded with ONLY $Dumbfounded, we called into AT&T looking for answersWe were on the phone with them from 4:30pm-10:36pm, we were transferred multiple times to customer care, loyalty support, and again Young America to find out the only thing we could do was go back into the store we signed up at and get a gift card from them for the remaining amount Tonight we went into the same AT&T store to get this handled hopefully once and for allThere was an associate in the store we spoke to first and explained our situation to and he didn't understand how we only received $Then Edward came up from the backHe pulled our final Sprint bill up from his email and printed it offIt showed that they were suppose to pay a grand total of $ As Edward was reviewing the bill, his associate had a question and kindly said I have aMid sentence Edward aggressively looked up, glared at him and condescendingly said "Don't interrupt me" The associate, mind you he has only been working there for one month, looked at me shocked and appalledEdward then tried to justify the $visa and said he only owed us an additional $My fiancé then pointed to the numbers and specified, "these are the portions AT&T needs to payThe early termination fees and the rest of the lease on our phones which adds up to $771.06." Edward from there blew upHe proceeded to stand up and say, "this is all I am offering you." Jeffrey said "no that does not add up." Edward aggressively stated "yes it does and if you guys cant agree to this then you need to leave MY STORE!" At this point, my fiancé called AT&T customer care because we were told to do so the night before if there was an issueWe also asked Edward if we could speak to or receive Brock, the regional manager's, telephone numberEdward refused and said "No!" Edward then shoved the papers at my fiancé and again aggressively said "you need to leave." We refused to and Edward continued to try to push the papers into my fiancés handsWhen my fiancé refused, he turned to meHe took the papered and thrusted them into my chest and abdominal area saying " you need to LEAVE MY STORE!" Again, we only went in tonight to figure out our billWe did not cuss, yell, or make a pass at him

I was charged a early cancellation fee of $and I still have the service I switched from DirecTV to uverse after I was threatened and cursed at by my installation techI was told by multiple people that I would not be charged the early cancellation fee and in the last weeks, I have been told that I was credited the amount dueNow, my ATT service is subject to be shut off because of a past due amount of $(exactly the amount of the early cancellation fee)DirecTV tells me its ATT's issue and ATT tells me it is DirecTV's issueI have been transferred to combined billing multiple times and everytime the phone call either gets dropped or I get sent back to the main menu to face prompts all over againI was charged this fee incorrectly and I've been told multiple times I will receive a credit of $from DirecTV but I have never received it and my account is almost days past due which will result in it appearing on my creditI want this issue resolved immediate

I switch to AT&T Would the promise that's my [redacted] be a $plus taxes nothing else The never mention connection fees Equipment fees And I make it very clear and I say it there any other charges are there any hidden fees they told me absolutely nothing And then when I receive my [redacted] was some dollars I called the customer service in complain D say the corrected back to $week later the cut My servic off And there was forced to pay And the promise my bill for the following month would be $But when I received the billing set I call customer service And the offer to give me $discount WhatsApp refused I'm beside that the say D can not do nothing else AT&T it's a con artist Best why I'm gonna expose them on Facebook and I will [redacted] them Product_Or_Service: Phone line and Internet surface

I have had AT&T for my internet for a little over a year now and haven't had any issues with the service until the promotion ended a couple months ago and my rates increased This is expected so I called AT&T to get the home phone service removed from my account because the promotion needed me to have services and I didn't want cable I had to call these people times over months to get this fixed, and each time I called they would explain how it was an easy fix and didn't know why it didn't get done I actually had to start the proses of canceling all services to get them to fix the issue So, the actual services provided (internet, cable, etc.) are good but the customer service was horrible and incompetent

Extremely Dissatified Customer I have been a loyal customer of AT&T for yearsI was on an automatic bill pay and have experience several issues over the years with the internet and u-verse service slower internet buffering and DVR were erased xd/t At&t system issuesThere has been a significant monthly increase in billing once no longer on a contract with no explanation when my spouse asked the representativeRepresentative talk in circles and are repetitious in their communication with no resolutions renderedPoor ability to render accurate information and appear to be poorly trainedWe requested that the service be deactivated on 02/23/I received an email on 02/24/advising service activation with prorated bill of $for the 02/06/bill of $my spouse call to verify that service were in fact deactivated as requested on 02/and was advised by a representative yesThe equipment was returned to UPS on 03/06/as due date was 03/16/or a $wo

I've switched from Xfinity over to Directtv/At&t to save moneyWas promised multipe things in the swich such as avisa gift card , paying my final bill from Comcast extnone of this ever happened!!! Now my comcast bill is in collectionsAll Directtv/at&t do is run you around and around and NEVER get anything accomplished! I'm truly upset! I should have stayed with comcast I ny Internet was alot faster then , I had more shows & had thebbest customer service with themI would say if it's not to late NEVER get service with Directtv/at&t! I also used to work for them Nothing has changed still unorganized!!