AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This complaint involves TV Cable and Internet In September three AT&T Representatives came to my front door regarding digital TV and Internet I spoke with them for almost an hour inquiring about AT&T services My husband and I were looking to make a change as our current provider kept upping the price of the cable service at their discretion The AT&T Representatives indicated my monthly payment would be $plus tax for the period of one year I was concerned about how much the monthly payment would be increased for the next year The AT&T Representative, Brad, (Sales Representative # 3PYNS) assured me that all I had to do was call AT&T the beginning of September and give them his name and sales # my monthly bill would remain the same for a 2nd year
Guess what happened wh

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : I signed up for a package deal for AT&T, Internet and Directv for $ Directv is charging $and AT&T was supposed to charge the difference of $but now have added $more I have called numerous times to resolve the problem I have been told it has to do with my residence since it is an apartment and for some reason does not qualify me for that bundle Of course I was not informed of that when I signed up I am a senior citizen, age If I can not get the bundle of $I would like to cancel but do not know what my option can be if I do before the year contract
Any help would certainly be appreciated
Thanking you in advance
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***, XXXXX
Product_Or_Service: ***, Int

The worst customer service ever!! Just stay away from them, I left their phone service years agoAnd now I regret that I have their Internet service! But now I stuck in a contract

I cancelled my service for Uverse on March 7th and received a bill charging me the entire following billing cycle of March 5th through April 4thWhen I talked to a representative to resolve this, I was told that I would be receiving a paper check with a refund within days, when I asked if this could be resolved faster, I was told that a supervisor would call to assistI received a call from a supervisor and was disconnected during the callWhen I went back online to chat with another associate, I was told that I would not be receiving a corrected bill and that I would not be assisted with thisI have posted this to social media also with no further contact to meI have chat logs proving that I was told I would get a refundI will also be filing an FCC complaint on this as well

Phones went out at our business in which I called AT&T to have the issues resolvedAfter holding for being on the phone for over an hour and being transfrom dept dept finally was able to get a ticketI was then told that the issue "Should" be fixed by 5:00PM the next dayI explained that this was unacceptable as our company works off the phones and we need them back up and running before 5:the next which would be over hoursShe stated that I need to call back in hour to have this escalatedI then asked why we are unable to do that right now, as I already explained we need our phone to run the business, and apparently we are a "Preferred Customer"She then tans me to another dept that just kept looping the phone callCall back waited on hold for over min same results was transagain waited another min just be be hung up onThis is horrible customer service, and a horrible companyGo with Spectrum instead of this company, at least you will be able to speak to someone and have them come out to fix the issue

Unresolved root cause of loss of internet service after multiple appointments and no follas promised
My internet connection went out on 8/5/ I called AT&T and they set up service for 8/6/ The technician came and was not able to fix the issue, noted a specialist had to come out The specialist came out and said he thought the squirrel chewed the line - but he had not repaired anything The internet worked after several hours of attendants being here Fast forward to Wednesday the internet was out again I called customer service; they said all they had was for an inside service person to come I said this has been an outside fiber line issue so having someone that can only deal with inside internet of the home was not sufficient They said if that was the case an attendant could not come out until FridayI explained I work from home on Fridays and need internet I asked to speak to the manager; I was on hold to speak to her about 15-minutes I explained the s

My ATT internet technician is hours late I received text messages prior and during the appointment time saying "we'll be there" Received a text message saying they would be late Nothing from ATT since then Twice I've reached out to them Was told minutes ago the tech was on the way and would arrive within minutes - obviously a lie Now, AT&T tells me he will contact me within minutes I ask for a supervisor, the supervisor says they have no information but that the tech will call me before he arrives So for a second time an agent tells me minutes - obviously a 2nd lie and coincidentally the same one as before The chat agent

Charged me mistakenly for restore the service
Did not give me the deposit
My U-verse and TV account is XXXXXXXXXI called AT&T on July 16th, that I would like to end my service on July 18th, and the representative totally got what I saidBut after I hang up the phone my internet was cut off by mistakeI called AT&T again and another agent said he was SORRY for the mistake and he would try to restore my service on the exact same dayI waited hours doing nothingI was very angry because I still had lot of work to doThen the internet and home phone was finally restored
However, I was charged for restore the internet and another for restore the phone Did you guys do this on purpose? Cut off my service my mistake, then restore the service and let me pay for your mistake! How could you treat your customer like this?
My wireless accountMy wireless number is XXXXXXXXXXI set up my account with an AT&T shop located at Rice Village, Hous

I contacted an agent for help with signal issues, but the agents hands were tied regarding this issue of poor signal at my houseI mean, it's not like he could authorize a new tower or booster close to my homeThat being said, the agent was very polite and expressed understanding of my frustration and concerns (even though he could do nothing)I'll be switching back to Verizon shortlyThis is intolerableThis is a horrible experienceAnd "nothing can be done" is never good enoughShame on you AT&THis only offer of help was "download this app and log your complaint."

I had an issue after calling att and talking with a rep for minutes she puts me on hold and I was disconnected and she never even called me back , after calling back and getting transferred different times to wrong department after they assured after call #that they are getting me the correct department and I still get someone one who can't help me ...after talking to Nicole , Brandon and I can't remember the other names and after calling for my 6th time in an hour and minutes I talked to a lady named Mary and she felt my frustration and helped me resolve my issue in less than minutes , she was God sent I was ready to switch phone companies during all this it was so frustrating, wherever you are Mary thank you so much this happened on May 2, around 9:am , I just want to thank her so much

I CHANGED TO THE BUNDLE METHOD OF DIRECT TV AND MOBILITY AND INTER NET SERVICE AND LAND LINE BECAUSE AT&T SAID I WOULD SAVE $PER MONTHEVER SINCE I CHANGED TO THIS METHOD I HAVE NOTHING BUT TROUBLE WITH AT&TTHEY CLAIM THAT MY PAYMENTS ARE LATE (WHICH THEY ARE NOT) I HAVE PROOF THAT I MADE MY PAYMENTS ON TIMEI HAVE CALLED AND TALKED TO VARIOUS REPRESENTATIVES AND NOT ONE HAS BEEN ABLE TO HELP MEWHEN I CALL AND EXPLAIN MY PROBLEM, THEY SAY ITS FIXED, THEN THE FOLLOWING MONTH THEY SAY I HAVE NOT PAID MY BILLI CALL THEM AND THEY SEE THAT IT HAS BEEN PAID AND THAT IT WILL NOT HAPPEN AGAIN, BUT AGAIN THE FOLLOWING MONTH, IT HAPPENS AGAINI HAVE A HIGH CREDIT SCORE DUE TO I MAKE MY PAYMENTS ON TIME, I TAKE PRIDE IN THATWELL BECAUSE OF AT&T I AM AFRAID THAT MY SCORE WILL DROP DUE TO THE INCOMPETENCE OF AT&TI WOULD LIKE TO GO BACK TO PAYING EVERYONE EACH SEPARATELY THE WAY I USED TO DO IT, I CALLED ON 01/11/AND SPOKE TO A SUPERVISOR *** AND SHE TOLD ME SHE WOULD GE

Terrible serviceAs a loyal customer of 5+ years, I'm expected to pay significantly more than any other cohort of users and more than the packages they offer on their siteWhen I called in to ask customer service about other packages I was hung up on
Unbelievably bad experienceI will be switching to YouTube TV

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I was an ATT Uverse customerI had internetI was told by the technician when I move to leave the box as it is attached to the wallCustomer service is telling me I need to return equipment that is nailed to the wall or I will be chargedI have moved and why would I put a hole in the wall to remove equipment?

I am ATT customer with Uverse and mobileI am on the do not call listDo not call me on Saturdays at all to try to sell me direct TV

Worst customer service I have ever experienced as a company We had business DSL with ATT and we disconnected it We have disconnect numbers, emails, proof of calls with ATT staff Now over a year later, they have sent us to a collection agency for an amount we do not owe We have contested it We have called and spoken with several people in support They tell us they have no records of our conversations or emails The person we were talking with is no longer with the company I will NEVER do any business with AT&T I highly recommend if you are in the market for any phone or Internet service you look elsewhere

I have had a issue with not receiving the speed I am paying forA tech agreed to swap out my modem but it was an older used one that was worse
So I have had an on going issue with not receiving the speed I am paying forAfter trying multiple steps on my own, I phoned for technical assistance on the evening of Sunday 11/12/2017, and the tech had me change my modem's channelIt seemed to help for about hours than the speed fell off againSo telephoned again on Tuesday 11/14/2017, and trouble shot with another tech who agreed to send out a tech to replace my modemThe tech came on Wednesday 11/15/and found no issues with our lines and changed my modemHowever he left quickly and the speed test resulted in worse results than beforeI phoned back to speak to a tech and after I gave him the modem name and model number I was told the tech gave me an older modem! Immediately I was upset! The tech who I was on the phone with agreed to send me out a replacement modem for $

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We contacted AT&T/DirecTV to sign up for serviceWe wanted a TV/Internet bundle that was advertised on att.comThe bundle was advertised as being $per month, plus taxesWhen we set up the service, we wanted another TV added to the package for viewingWe were told it would cost an additional $per month, to which we agreedThey also explained about the $activation feeWe were told that with the bundle and extra TV, our bill would be $per month, plus taxesWhen we received our first bill, it was $I called to inquire about the charges, and I was told a different department would look into itAfter several phone calls, totalling over hours on the phone with AT&T, I was eventually told that the offered bundle was not available in our area, and they do not know why it was put in

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called in March to request pricing on service for internet and uverseI was offered a promotion price of approx$ for both internet and uverseI was also offered a Samsung tablet for $I was also told I would not have any activation feesShortly after(a week or two) I viewed my first *** onlineI was being charged more than what I was originally quotedI was also being billed for mobile/phone service with the tabletI was never told I would be charged phone service for the tablet since I already have wireless service with them on another accountI called several times(about 8-times) to try and get this correctedI was told several times that this would be adjusted and fixedMy first *** was $I called about this *** and was told that I was not given a promo price and I

I am disgusted with the lack of profesionalism from this companyThey do not care about the customers, they only care about the moneyI would stay far away from themEvery customer service rep gives you a completely different answerThey need to train thier staff more appropriately and as soon as my phones are paid off, I am going to switch back to verizonAt least they have reliable network speeds

I filed a request to move over a week in advance of my moveHas not been completed as promised even though I moved days ago
On 7/24, I ordered move service (Order ID: XXXXXXXXXX) for 8/Tech came out, but could not complete the order because it was "stuck in the system"I was promised someone would call me to reschedule, and the technician (Roman, cell # XXX-XXX-XXXX) promised that if I couldn't contact AT&T, to contact him directlyI tried to reach AT&T yesterday, 8/5, but hold times were over minutesI work from home so absolutely need internet, so I called Roman today and left him a voicemailHe never responded to my call and no one has yet to reach out to me from AT&TWhat concerns me is when I call to check on my order, it tells me it's completed
I would like to cancel my service with AT&T for failure to follow throughI would also like a refund or some kind of compensation for the hotspot I'm having to use through my cell provider in the interimI don't unde