AT&T

AT & T fully misrepresents Their cable lines are made out of soy, that's right soy as in squirrles love to eat the exterior of the cable This fiber optic cable then needs to be repaired, causing a -day eruption in serviceThis has happened twice, both times, squirrel eating cable At & T promised me, via a chat line, that I would not be charged for using a Hot Spot in lieu of the service The next bill was $more then the prior bill and AT & T, contrary to their written promise (I got the promise written to me twice via chat - I'm a lawyer and know how to secure evidence) has refused to honor their promiseVERY poor service One that I would never recommend and would only expect in a monopolistic environment where there is no competition

Horrible CompanyThey have virtually non-existent data service in the city where I liveThey have degraded towers that they refuse to fix all overI use my cell data for work so they are literally costing me money every day! They refuse to fix the towers or adjust the billIn addition they also try to overcharge me $every month for paperless billing that THEIR system keeps turning offI've submitted hundreds of examples of network failures using the "mark the spot" appJust completed ignoredDon't even get me started on their data throttling and other anti-consumer behavior and net neutrality violationsThe FCC is also to blame for allowing all of this to occur and also refusing to do anything with their complaint process (unless I pay a $filing fee of course!)

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I WAS CHARGED FOR NBA LEAGUE PASS WHICH I DID NOT SIGN UP FORI ATTEMPTED TO HAVE THE PACKAGE REMOVED FROM MY BILL, HOWEVER THE CLAIM WAS DENIEDI CANCELLED SERVICES AFTER THEY WOULD NOT REMOVE THE CHARGESATT SENT MY ACCOUNT TO COLLECTIONS, I ATTEMPTED TO CONTACT ATT TO GET A RESOLUTION AND AFTER OVER MINS ON HOLD AND BEING TRANSFERRED TIMES I WAS TOLD TO CALL BACK IN THE NEXT DAY OR TWO IN ORDER TO POSSIBLY GET SOMEONE WHO CAN ASSIST ME

AT&T IS UNFAIR IN THEIR PRACTICESWE WERE CUSTOMERS FOR U VERSE AND WHEN WE TRIED TO CANCEL THEY WERE RUDE AND THREATENING US WITH MORE CHARGES(WE WERE NO LONGER UNDER CONTRACT AT THIS TIME.) THEY SAID IF OUR EQUIPMENT WAS NOT BACK ON A CERTAIN DATE, WE WOULD BE CHARGED $FOR EACH RECEIVER WE HAD (WE HAD FOUR) WHEN ASKED HOW WE GO ABOUT RETURNING THEM, THEY SAID THEY WOULD SEND A LETTER TO TELL US WHERE TO RETURN THEM AT A UPS STOREWHEN THE LETTER DID NOT ARRIVE THE DAY BEFORE THEY SHOULD HAVE BEEN RETURNED, WE CALLED CUSTOMER SERVICE AGAIN - SHE STATED THEY DO NOT SEND OUT LETTERS FOR THE RETURN OF THE EQUIPMENT AND TOLD US HOW TO RETURN THE EQUIPMENTWE FELT THIS WAS A PLOY TO GET MORE MONEY THEN WE HAD ALREADY PAID FOR CANCELLING SERVICEIF THAT WASN'T ENOUGH WE ALSO HAD CELL PHONES THROUGH AT&T, WE DECIDED TO GO WITH ANOTHER CARRIER AS WE WERE NO LONGER UNDER CONTRACT WITH THE CELL PHONES EITHERSO WE WENT AND FOUND A BETTER DEAL WITH NO CONTRACT AND TWO DAYS AFTER PURCHASING PHONES WITH A DIFFERENT CARRIER, I CALLED MY MOTHER WHO HAS BREAST CANCER AND SHE STATED SHE HAD BEEN TRYING TO CALL ME BUT THE CALL WOULD NOT GO THROUGHWE TOOK THE CELL PHONES TO THE STORE WHERE PURCHASED AND THEY FOUND AT&T WAS BLOCKING OUR INCOMING CALLS BECAUSE WE HAD KEPT OUR SAME PHONE NUMBERSWE ULTIMATELY HAD TO CHANGE OUR NUMBERS AS SO THEY WOULD NOT INTERFERE WITH OUR COMMUNICATION ISSUES ANY LONGERWHAT HAPPENED TO FAIR PRACTICETHIS COMPANY IS GOING TO THE DOGS

I signed up for UVerse+Internet with AT&T by a representative names *** who sold me on the service and promised me that I was going to be getting a $BJ's cardAfter over months, several phone calls to AT&T customer service I was told I was not eligible for itI called the retention department from AT&T about week ago, and once again they have promised me a credit of $on my account for the "misunderstanding"I was told by the *** (employee number XXXXXX) I was not eligible for that credit eitherI requested to speak with a supervisor since he was very rudeHe refused and put me on hold for minutes and after that, *** hang up the callThe other issue I have, AT&T charged me for a service that I do not have in advance and they are refusing to adjusted the billI was also told, they were going to listen to the call (since they record every call) of when Angel (which I have his contact information) promised me the *** card
At this point, I need to cance

I won't even give them a star!
Very poor customer service and complete liars!
Offered me a discount for 1yr verbally on the phone & put something else in the computer notesTold them to pull the conversation recording from 7/27/(Because at every call placed to them they say they record for quality assurence.) I have argued with them to review the tape and make things right! It's not about the money it is about honering what I was told! I have been given the runaround for many hours & days with this companyI should charge them for all my waisted time with this bogus company!

Based on online system, I paid the amount indicated as the restoral balance on account, but additional amount required for service restoration
My service was disconnected due to a past due balance of approximately $ I went online to pay and the online system indicated that I must pay this past due balance of $125.XX I paid this amount and received a message that my service would be reconnected shortly After several hours, the service was never reconnected I called and spoke with several representatives who indicated that the amount referenced online was not correct and that I had to pay my full balance to get my service reconnected This included the amount of my most recent bill which was due days prior The concern is that the online system did not indicate that this was the restoral amount and after paying what I was told I needed to pay based on AT&T's online system, and after receiving a confirmation that my service would be restored, I was basically forced to pay

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0My internet and cable have been down for almost a weekAT&T uverse has chosen not to give me or any of my neighbors updates on when this issue will be resolved I have had to call in almost everyday to hear scripts for employees then have requested to speak to managers who also are not able to give me any informationI am paying money for services I am not being providedThey claim it has something to do with the hurricane but so much time has passed since thenI do not know if they have any plans to restore my servicesOn top of this I work from home so not having internet is not an optionI've been using my phone as a hot spot but am exceeding my data which I have never done beforeI do not know what else to do or who to callOther internet providers are booked up now with people jumping

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I called to cancel AT&T U-verse on 7/10/ The customer representative tried selling me DirectTV service to replace U-verse at a cheaper price I thought that might be a likely option, so we set up a time for a technician to come on 7/ She said if I changed my mind, I could call and cancel before 7/ I called 7/to cancel all existing U-verse TV and internet services as well as the upcoming DirectTV service as of 7/ My Uverse tv was actually cut-off on 7/ I was called multiple times by DirectTV technicians and told them that I had canceled the day before After canceling, I am still being billed for my old services as well as DirectTV services that I never received I have called and talked to at least people and can't get this resolved I returned my ATT Uverse internet a

I have never been so frustrated with a company, first off after only months of service random phones are added to my account as well as the plan for those phonesI called att and told them what happened and they seemed very nice about it and said they would fix this and get my account credit for how much I spent on those devices, this never happened and never saw credits on my account, I called att back to see what was going on and they said they couldn't do anything about it now and they wouldn't work with me to get this issue fixed, this was very disappointing but since I was in a installment agreement with my phone I couldn't get out of my contractA few months later I paid off my phone and was then excited to cancel with this terrible companyI get my last bill and see a dollar cancellation charge on my account, I then call att once again to see why a random charge was on my account and was told that since I paid my installments off early that a charge was added for thatHere's the thing when you sign up with att you're told you're not in a contract and you can pay off your phones anytime without any penalty's or fees so that's what I told the att representative, they then told me that since I did it only that that's why it got charged to my accountI said I wouldn't pay this because this was not in my contract and was told there would be no cancellation fees, of course they told me they couldn't do anything about it and I never got this resolvedAtt has been the biggest nightmare to work with and nothing had ever been fixed! Please consider every other company before att

When I signed up for uverse I was promised a $gift cardI was only given $and they refuse to give me the full promised vise card
On or around march I contacted att to add uverse service to my account originally I only wanted two boxes but the representative said I could get and the activation fee would be about $each boxI told her no just to give two since I could not afford all activation feesThe representative told me she would give me a $visa card if I got all instead of just a $cardI went ahead and got all boxes for my houseI contacted the reward center to claim my $card on 4/and spoke with *** however they stated I did not qualify for the $since I did not have the bundle packageWhen I asked her to explain the reason she said she could not and I would have to call att directlyI called att and spoke with an agent when I explained the situation she told me to call the rewards center and I told her that I had already contacted

Not just the worst phone company, but the worst business I have ever dealt withWe had cell phone services, home internet, and added a home phone line for my wife's workA few weeks go by, she continues to use it every day for work and I never recieve a bill for the home phone lineI preemptively call AT&T to pay my bill to make sure I dont get charged a late feeThey tell me they have no record of the lineI state that it definitely exists because their tech came out and installed it, and my wife has been using it for weeks, and I just want to pay the billFor some reason this is an issue and they have to call me back to resolve thisNext morning, no home phone serviceMy wife cannot workAfter hours of being on the phone with them they finally tell me why they cant just turn it back on, because they sent a tech out that night and physically disconnected the line to our house! I was not delinquent, it was 100% their fault it was not recorded, and I wasn't refusing to pay for what we used, I actually called trying to give them our moneyWhy is this a problem? Now they took TEN days to send another tech out to reconnectMy wife missed straight days off of workShe was almost fired, and as a result, was not permitted time off for our anniversary
Eventually we work out getting home internet from another provider and having her work do VOIP and cancel the home line as wellThey lost half of our businessNow we switch to another cell phone company, I paid my bill in full Dec 14thBilling cycle ends Dec 24thWe cancelled on Dec 27thGuess what, their "suggestion" is that if we didn't want to be charged for a full month of service when we only had it for additional days, then we should have cancelled ahead of time! That's right, cancelled days into a billing cycle and being charged 100%CriminalsCharging for a service that wasn't rendered simply because they made you sign it when you started with them years prior
A small sampling of the problems you can look forward to while "being the best part of AT&T!" That's funny, the best part of AT&T, doesn't work there!

Have called att to find out why home phone (***)has not been turned on since bill is paid in fulland have a credit on bill,as of yet I have not had any response ,left two messages,also my internet bill has some added extra things I have not ask for would like if all this could be resolved .The number I called is *** ex***

These guys have absolutely no consumer protectionThey allow all sorts of robocalls...even though the FCC allows the companies to block many of them I will switch to the first provider that promises to fight robocallsthey make my cell phone less useful

Canceled service - was NEVER told of early termination fee and he promised my internet would stay at $
I spoke to *** on 2/24/to cancel my u-verse TV serviceHe was very nice, but NEVER mentioned an early-termination fee once in our callHe also assured me there would be no change to my internet cost - he said it would stay at $50/monthHe even "bundled" my cell and internet so it would stay the same, even though I know I've had it "bundled" multiple times before
I have quite a few billing errors I would like corrected:
1) I was never credited my $technology fee on my Feb 09th bill
2) I would like the early termination fee plus all applicable taxes and surcharges removed
3) I would like the late payment fee plus all applicable taxes and surcharges removed
4) I would like my internet credited $plus all applicable taxes and surcharges for the current billing period
5) I would like my internet to be billed at $50/month as was promised by Shawn on 2/24/

I was told if I switched from att uverse to directv I would get tv package and internet at speed and tv for dollars lowering my bill
I was not given the speed of the internet at it is not available in my area I was supposed to get it for dollars per month they tried to charge me for I have called since 8-to get my installation finally the told me the order was cancelled because they did not call to set up a installation date After getting the order confirmed on the installation date *** came to set up my tv package on my other electronic devices when I asked her about phone and internet speed she did not know anything about it She called and got my phone set up that is finally fixed as of august I call Monday August and was told my speed was at The man I spoke to told me I would get a call Tuesday because speed was not available in my area Only I said okay I would take the but that was not what was promised me Today I called

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October of 2015, I suspended my DirecTV service due to a pending new home constructionIn late December 2015, I called DirecTV to reactivate my serviceI then called AT&T to add Uverse Internet, and was informed that I could bundle my AT&T Uverse and DirecTV servicesIn January of 2016, I received my first billIt was bundled via my AT&T accountIn February, I only received a bill for UVerseI called AT&T and was told not to worry about it, that it sometimes takes a bit of time for the bundled bill to appearThis was odd, as I'd already received one bundled billI never received a separate DirecTV billMarch came, same thingI called AT&T (AGAIN) regarding thisThey kept telling me that there was not a balance on my account, but a credit for DirectTV instead, even though I kept tellin

Ever since AT&T and DIRECTV have "merged" my billing has NEVER been correct
I have called into billing support at least times since Dec
Every month there is always a billing issue
Anything from incorrect billing amounts to DIRECTV Completely shutting off my service
Which I had to call in and resolve
When this happened my services were "prorated" - Which caused AT&T and DIRECTV to bill me separately totaling $
The agents over the phone are not prepared or know how to handle these types of issuesI have to be escalated every time I call in since the agents do not know how to see both billing "sides"
I have an open case that had to be escalated due to their system failures
I have been a DIRECTV customer for over years and a AT&T customer for over yearThe last few months have been a nightmareI did not ask for these problems to happen and dealing with these are time consuming and stressful
Save yourself the trouble and stream

Filing a report with the Revdex.com and FCCWas forced to Direct TV a couple of years agoAfter bill became outrageous was downgraded and a slightly lower paymentLess than a month later I went into the local store and discovered I could get Uverse back at what was supposed to be a great bundle including my cell phoneUverse, Internet and cell phone for less than $a monthSpoke to a rep to assure that I would not receive an early cancelation fee from Direct TV because it is a move within the same companyAfter being told there would NOT be an early termination fee I went with the new bundleTodays bill is $not including my cell phone which is another $So instead of under $I have a total bill for $683.62!!!

wrond advertising practice - on trial period
Hello ,
I am writing this as I need your assistance on a dispute with ATT-Uverse internet service for which I wasnt supposed to be CHARGED
Here is my situation
Aug 1st 2016- New service installed ,just for internet only - no contract- month to mnoth.18mps - zipcode -***I was clearly told at this time that there is a days free trial period.there was a $install fee that is agreed to be split up in the next months as $33/month
Aug 3rd week 2016- I requested for cancellation on Aug 26th as I was not happy with the service and download speedlooks like 18mps is the max they offer in my zipcodehere again, I spoke multiple times to billing and loyalty team wherin I was repatedly confirmd that all the charges - incuding the first month and setup and cancellation fees will drop off as I am cancelling it within daysMy service was scheduled to be cancelled on aug 29th
aug 29th 2016- service was cancelled as plann