AT&T

I lost a remote for my AT&T Direct TV ServiceI went to the local store and they said they could not helpI tried the chat line and a gentleman named Oscar asked tons of questions and then sent me a link to Direct TV and disconnectedDirect TV app is totally uselessI called the number on the site and she could not help me so she transferred me to another personHe could not help me but gave me a phone number to callAfter about hours of attempting to replace my remote, I finally has someone to help meI pay $a month for service that goes out every time there is a cloud in the skyNow I have to put up with horrible customer serviceI will switch providers on internet, tv, and cell phone as soon as I can find a new providerHow AT&T stays in business is beyond meHorrible product, horrible service

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1At our address previous address we had an AT&T Uverse and when we moved, we transferred services to AT&T Direct TV (same company) They told us on the phone in April with the new install at our new home to leave all our old devices with the men who came to install our Direct TV to return old equipment In June we received notice that our equipment was not received They "opened a case" supposedly, but we never heard back from them until we received notice we had been turned into a collection agency for $in December! At that point we contacted the collection agency and they found our equipment where AT&T had entered the item numbers from devices and all was taken care of After HOURS on the phone multiple days with AT&T we still can not get anyone to close our bill with the collection agenc

AT&T internet service has not been working since this past Wednesday , technician was a no call no show Thursday Saturday and Sunday
Internet has not worked since Wednesday tech was a no call no show since Thursday I explained in detail what I needed and how soon I needed this to be working I have been told several reasons why my service is not working all lies I think it's beneath me to deal with any organization that blatantly lies and disrespects their customers my experience would take pages to right in detail and I dovgsve details documentedTech was no csll no show Saturday, tech was no call no show Sunday I need this handled today

I have had ATT&T for over two years, way to longI am so tired of the unreliability of the wifiAlmost every time it rains the service cuts in and outIt's very frustratingA few times I was almost late on assignments because there is no service on rainy daysIt also makes watching hulu a terrible experience because every time it goes out and then comes back on it starts at the commercialI have watched the same commercials five timesWhat should have been a minute show while I drink my morning coffee has turned into an hour showing of mostly commercialsWell guess what ATT&T I'm no longer in a contract!!!

I have been a DIrect TV customer since Feb I pay for services each month I contacted Direct TV via chat about replacing a receiver at my house, that I have been paying service for that is broken They are telling me to replace the broken receiver that I have to agree and enter into a new year service commitment I do not feel that in order to get the service I have been paying for and them to replace a piece of equipment that they own they should be allowed to force me or other customers into new commitments
Product_Or_Service: Direct TV
Account_Number:***

in March we contacted at&t to inform them of our in satisfaction with our direct tv service always going in and outWe were told when we got our direct tv service that this would not be a problemThe man on the phone said due to our circumstances we could cancel our service with no cancelation fee
On April 18th at@t took out of our account we have spent hours on the phone trying to contact them and get this straitened out only to be transferred to other people who couldn't help
Product_Or_Service: direct tv with at@t

It began as a DSL support issueATT offered to resolve the issue at their expense and moreATT did not fulfill their promises
Several months ago, I had a problem with my AT&T DSL Internet serviceI telephoned AT&T DSL technical support and after extensive testing, they had me reset my AT&T modem/gatewayThis too did not resolve the issue and, in fact, caused my modem/gateway to prevent me access (via i.p.) to change my settings from the defaultLater, it was determined there was a widespread network problem and there was no issue with any of my equipmentThey told me they would replace the modem/gateway and would send one out and it would arrive by Friday--no chargeI waited until Monday and called, explained the issue and a very nice woman told me she knew exactly what happenedShe told me the previous customer service rep forgot to do the second step required to actually send out the modem/gatewayShe said, in addition to resolving this issue, she was going to make m

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up for U-Verse and Internet onlineAt that time, I was given an installation time of Wednesday 4/Having a quick installation was a big reason I chose AT&T, as I have a home office and require internet
Over the weekend, I received an email from AT&T informing me that my installation date would be Monday, 4/ This was incredibly inconvenient as I had already made accommodations to be available on Wednesday 4/5, and it meant I had to be without internet (and unable to work from my home office) for an additional five days
Installation occurred on Monday 4/ AT&T said that installation would take up to hours Installation took just under hours As I'm compensated hourly, this meant I missed out on half-day's work (and pay)
Installation wasn't completed successfully

AT&T is the landline and home internet dominant service provider in the greater Atlanta areaI had no choice but to contract the services with them and was a customer for over years and regret it every time some issue came up
The service is great until they push you to update plans or equipmentI cancelled my contract and returned the equipmentAfter talking with different agents, a manager told me I was getting a refund...which at the end and after several months, won't happened
I'm not the first one and surely not the last one that has a negative impression of doing business with AT&T

I recently ordered new service Directv Premium all channels and internet The technician showed up on day and time as scheduled spent hours and installed directv but unable to connect the internet In addition Left the land line disconnected and no phone service for days, (My mother elderly) was not able to communicate, fortunately no emergency happened I contacted the technician who stated that as the customer I had to call and request fiber optic upgrade that it was available in the area for the past year, he had connected it across the street but he could not request as technician it had to come from the customer I spend hours on the phone talking to multiple representatives who were not responsive and kept giving me different stories I decided to use the online chat and again dealt with different representative and I have a hard copy of the communciation whereby he stated that he was able to find the fiber optic upgrade and have it scheduled for monday after p

Serivce Issue
Around June 7th I've paid my pass due amount of in order to restore my serviceMy was credited to my account beacause I paid a discounted rate of 10.00.I waited for the service to be reinstated only to discover by one of the representatives the account #*** has been cancelledI was not notified about this at allNo mail no phone call no email nothingI managed to call AT&T Access services and by them I was told by representative that it was cancelledShe gave me the new account number #*** Then I had to wait another few days for the service to be re-activiated only to discover it was completed through the old account number ending in I was given another account number as of July *** July 3rd the services were supposed to be installed via the technician but never showed up to my place of residence

Back in February of this year at&t advertised for in home internet service for $per monthSo I agreed to sign up for there offer and gave them a payment due date of the 3rd of each monthSince then they have tried to collect the payment near the end of each month through a direct deposit account, but never on the date we agreed too causing me to pay an extra late fee of $per monthI have been trying to resolve this matter with them since February,as they have refused to change my due date despite being given assurances that they would do soHere we are five months later and they are still telling me that it would take another two months, while all the while making me pay almost $more a month then what the contract said I have to pay
Product_Or_Service: At&t internet access service
Account_Number: ***

I have contacted AT&T several timesOn one occasion I was on the phone with different people for more than minutesThe last time I spoke with a very helpful young woman named Chris who promised to call me back with a solution or proposed solution to my problemI have not heard back from her
I have too many issues to write in this box but I believe many of them might be settled by unbundling DTV and wireless servicesI have also been told that I have a dollar credit from the previous billing period and have carried that $over because I won't pay itI am getting notices of delinquency because of the $that appears as a past due balance on the accountI am requesting that the account not be suspended because I am not paying the amount allegedly credited but still showing up as a debt due
I suspect that I will have the same problem next month since I have also been promised another credit in the amount of approximately $The promises made by company representa

Please! Please! Please! Do not listen to AT&T lies! An in-home agent came to our home promising us that our cell phone bill would be lowered by and our phones from our previous carrier would be paid for in fullNothing he promised is true! It cost me $1,to pay off my phonesI have spent hours on the phone with AT&T trying to get answers/resultsI have reported the in home salesman and his fraudulent activity and have even talked to his supervisor with no resultsAT&T will lie and deceive youPlease stay away from this company

Is AT&T committing fraud ? I've been with At&t for close to years In the past , I've chosen to just buy my phones outright when it was time to upgradeAbout a year and a half ago when I was eligible for my upgrade , I used their NEXT program which allows you to pay for your phone over a period of time This summer , that phone became defective & since it was an *** , I had *** insurance that you have to buy separately since it's an *** productI submitted my claim and had to pay a $deductible to get a replacement *** I was under the impression that they would pay off the remainder of the amount of the first phone that was defectiveI noticed on my AT&T bill that I was still being charged for the first phone that longer exists so I placed a call to AT&T to find out why I was still being a charged for it as I had placed a claim on it this summer They gave me some line that still makes no sense to me I used the following analogy : if you total your car and your insurance company covers that and then sends you a check for your replacement car , you don't keep paying on the old car that's the whole purpose of having insurance ! They gave me some lame explanationThis sounds like double billing to me The insurance company paid for the first phone AND they're still billing me for the SAME phone ! Sure sounds fraudulent to me Not cool ! I will NEVER use their NEXT plan again

I am being billed for Directv NOW servicesI have tried to cancel service for monthsThey have no contact - phone, address or email
I am unable to cancel subscription with A T & T Directv NOWI have tried several timesTheir billing went from $12/month to $68/monthThe company has no contact - phone, email, addressI am unable to reach themA T & T store rep said I could cancel via phone app, but my phone app will not openI have been unable to use the service for at least six monthsI saw I am being billed for it and have contacted my VISA provider

Horrible customer service, internet is shotty at best and constantly getting the run aroundHave been lied to multiple times being told courtesy revisions to extra charges would be made and conveniently there are never any notes made about ito through three different people to get to accounting where "they will fix the issue", only to be told since there are no notes there is nothing they can do! X finity was never this difficult, and the speed and consistency of the internet was far betterConsidering changing apartments just so I no longer have to deal with this company and their blatant disregard for their customers!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Hello I have been with At&t uverse for years now I had a problem with my services Friday 9/27/called the rep they couldnt fix it over the phone rep say they will have to send atech out ok findThen the rep well you have a move order in so I cant send anyone out to repair your service cause of the move order so I would have to be without service until the 3rd ok not happy with that but I understand so I waited and went days witjout service no internet no tv nothing not even my cell phone cause I have Att cell service as well and my phone gets zero reception at home home so thats another att issueToday is the install day my appointment was suppose to be from 12-well no one showed up I called customer service the rep then tell me oh no tech has your order so I waited allday for AT&T to fo

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1On April 14th I called ATT because my promotional credits had elapsed and was in conversation with *** in South Carolina- who asked about my needs and uses of the services I had a uverse account which bundled my ty/internet/and home phone I aslo had a separate ATT account for my cell phones She offered me a year deal to bundle my cell into a new Direct TV package receiving NFL Sunday, a faster internet, and a cheaper price than what I was presently paying of a month She also offered me in gift cards if I would upgrade to wireless equipment with me paying for that service Before consenting I asked again that there would be no price increases until May She said yes However; I have since found out it is only a year deal but I am in a year contract which she never

Service Type: Business ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I talked to a *** *** from AT&T and he said if I switched to digital phone service, I would receive phone lines and internet for 80$ a monthThey came out and switched it the digital plan a week laterI just received my first bill and it is for 125$ a monthI had my daughter call to see what he problem was and they just kept telling her it is pro ratedThey would not address the fact the new bill was 125$I called when I got back and got the run aroundI said you need to resolve this or I am canceling my serviceAfter being on hold and being switched to someone else and being put on hold more times, they said the best they could do is give it to me for 100$ a month.I don't know if this is illegal, but it definitely a bad way to do businessI would like to get what I was toldThat s