AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I discontinued AT&T Uverse (internet and phone) service on 3/12/because it failed to provide service and repair I was left without telephone service for at least two weeks, and had to miss work to call and wait for repair Repair people did not even show up on appointment date
I switched both telephone and internet service to other companies, mailed back AT&T equipment, and called AT&T to cancel the service on 3/12/(employee *** When I continued to receive bills, I called again on 3/28/16, 3/29/(employee *** and 3/31/(employee *** It was reconfirmed again on 3/31/in a separate follphone call (employee *** All these employees guaranteed that the service would be cancelled and the effective date was 3/12/
Well, AT&T continues to send me one "ov

DirecTv has been unfair deceptive and untruthfulDirecTv began calling me to join U-verse in Nov 2016.Febinstallation was done to my home.I have called DirecTv every month regarding my billI was told that I would be receiving the BUNDLEI already had my phone and internet with AT&T and my cable was with DirecTvI was told I could bundle all services under one bill.I've only had outrageous DirecTv billsI was not told that there would be months before billing would be correct.I have case numbers from my numerous complaintsCase#JXXXXXXX March I spoke with *** *** I was then told that since I already had DirecTv cableI could not qualify for the #special promoCase#JXXXXXXXX.*** Case#AIXXXXXXXX broken promises no tech.I am very disappointed with the inadequate services I've ben receivingI am not paying for DirecTv onlyI spoke with *** on April XXXXXX he assured me the promoI am also being charged for servi

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In Feb of I signed up for AAT/Direct TV and signed a year contract for a set price of roughly $dollars a month for services The person who set up messed up order and the direct tv people didn't show ATT decided to redo order By this time I had over hours in phone calls and days in wait time at home to set up new system At one point I was paying for both orders and they didn't merge system and missed billing and e mails I was not getting notices and had service turned off By this time I had over hours in logged calls to Direct TV and ATT I was put in contact with representative from ATT in California to set up original price since ATT charged maxx they could on setting up new service but didn't disclose Even though I was under a year contract the representative co

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In June of I advised AT&T I wanted to discontinue my service The representative asked me why and asked for my future address which I declined to provide She told me to return the equipment within business days On July 1, I returned the equipment to the UPS store as advised A month later to my surprise I was getting bills at my new address for services AT&T knew they were not providing I called again and spoke to *** - she advised they had received the equipment but I need to call the customer service number to terminate my service I told her I already had - she stated "it doesn't seem to be processed" At which time she transferred me back...I held for approx minutes and hung up I continued to get bills every month as if they were providing service
I tried to en

I have had service with at&t since I moved to GA in The entire time at&t has got my bill incorrectA complaint was file against them in Each year in May I enter into a yearly contract with at&t for the cost their service for the entire year After eight months they begin billing me an additional amount I call & remind them that my contract is not up until MayMy agreed upon fee for 5/16/to 5/16/is $per month I have not made any changes or upgrades to my serviceBilling cycle of 1/16/- 2/15/they raised my charges to $ I called & spoke with *** She corrected it to the $& told me additional bills until my contract ended would be correct Then bill for dates of service 2/16/- 3/15/arrived with amount of $ I called at&t on 3/28/ My call started with*** and I was cut off Called back & asked for supervisor After a total of hr on hold & hr & minutes of my time I was told by supervisor *** that there

ZERO STARS
My bad experiences with At&T spans a few years and the only reason we haven't switched sooner was that the coverage reviews with other companies was so bad I was afraid to switch After my most recent call with costumer service (which was short comparatively--mins) to the minto 1hrcalls since Septregarding why we were de-enrolled in auto pay We had this set up for years without an issue and out of the blue we were kicked out of the system We were told this happened to several customers, that is was a system glitch on their part and they would resolve the situation in a month I've been on the phone with them every month since then and each time promised that it was resolved and we should be "good to go" After being told this I not only was not "good to go" but they charged me a late fee AND a convenience fee for paying over the phone --which I was told I would not be charged because of all the trouble I'd gone through I'm a furious--but was told on this last call there was nothing they could do about the late fee or convenience fee even though he had the notes of my previous calls right in front of him--all about the same matter
Previous to this incident I have caught errors on our bills (double charges) and having data charges on our children's phone even though I was told their data access was turned off
I hope these complaints about AT&T start to impact their sales--it seems they are too big a company to take any accountability for these situations

Service goes out constantly when the temperature goes below degreesdifferent repairs and still not fixedNo service for weeks out of
My service went out on December 8th the first time the temperature dropped below degrees here in FloridaThey sent techs out that had to refer to Engineers that took weeks to restore my serviceOne week later the temp went down again and my service went out for another 4-days before they were able to get it working temporarilyJan 4th my service went out again in the middle of the night when guess what? The temperature went down again and was out for a couple of days while they changed another switch down the streetNow again today Jan 18th the service went out and it is degrees outside again!
Only my street is affected, all other streets in the neighborhood are working fine the whole timeMy business partner lives houses down from me and his service is on a different box and he has been unaffected the whole timeNobody se

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1They have been over charging for six months I attempted to get issues corrected and customer service refusedThey shut my cell service off so I canceled I have attempted to correct but they refuse to help They keep adding charges ever month and told me I can dispute ilthe bill in days when it goes to collectionThey have the bill up to dollars and will add more charges or I can pay in full

I signed up for direct tv in MayMy bill is different EVERY monthI have received TERRIBLE customer service! This month I have been charged twice and was told the issue would be corrected but days later it has not been correctedI called today and was told basically issue can not be resolvedI was not late making paymentAT&T has billed me twice in the same monthI have had problem after problem since bundlingMy bill fluctuates for no reason and I receive the same serviceThis is absolutely TERRIBLE!!
Product_Or_Service: Apple //
Account_Number:***

To whom it may concern,
We have had issues in the past of reaching customer service with ATT, you call and get placed on hold for ten, twenty even thirty minutes at a time.Only to be told they have to transfer you and place you on hold againAnd once its after business hours no one will ever pick upI was on hold and transferred for over an hour one time and then it was after hours I was never helpedI figured that out by hanging up and calling backThis time, My husband called about changing services and once he got a hold of someone after multiple attempts they told him they could increase our internet and switch our data to unlimited and we would actually save $a monthAfter taxes we were paying an average of $a monthOur Bill was going up around $I paid what I usually pay ($290, I should've reviewed statements and paid $I was thinking about the before tax amount)Anyway my husband called and they said the plan the previous person put us on was not in affect

I was lied to as far as how many boxes I needed to obtain there servicesThe bottom line after figuring out that I need boxes for all my TVs the bill would've been more than what
I was paying I never got to use AT&T services and when I call I get a representative from the Philippines that when I explain the situation they do not understandThey are reading off a script, I got so frustrated I just hung up Now I'm stuck paying a bill and it's been less than days I don't understand why I have to pay?? If I was given the correct information from the start none of this would of happen Now I have fees form two company's Its been a mess do not use AT&T home services for phone Internet and TV Wraps lied to you so that you can sign up once you're signed up everything me tell you is incorrect worst customer service ever

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I HAVE A BUNDLE ACCOUNT WITH AT&T FOR MORE THAN YEARS AND STILL ACTIVEPAYING $for TV/INTERNET/PHONE SERVICESOUT OF $$FOR TV (GOES TO DIRECT TV)I DON'T HAVE SEPARATE ACCOUNT WITH DIRECT TVDIRECT STARTED BILLING SEPARATELY $FROM JULY and AUGUSTAT&T IS COLLECTING THE BUNDLE MONEY THAT SHOULD COVER DIRECT TVI CALLED DIRECT TV and THEY TOLD THEY ARE NOT RECEIVING MONEY FROM AT&TI CALLED AT&T and THEY TOLD ME DIRECTTV SHOULDN'T BILL MEI CALLED IN JULY AND SPENT SEVERAL HOURS TO RESOLVE THISAT&T PROMISED TO RESOLVEI RECEIVED ANOTHER BILL FROM DIRECTV to PAY JULY and AUGUST $I CALLED HOURS 8/24/BOTH AT&T AND DIRECTV AND I STILL SEE SAME ISSUE AND NO RESOLUTIONAT&T CUSTOMER SERVICE IS VERY POOR AND UNPROFESSIONAL IN DEALING THIS ISSUE

I attempted to order new service through AT&T and there was a problem porting my number over, but none of their customer service reps could help me They told me I would have to cancel the order and then place another order I did so and they said that once I got my new phone, I could call and they could port the number over I called today, got hung up on times, had rude customer service agents, and on top of that, they told me I would have to go to a corporate store, which is miles away, return the phone I purchased, buy a new phone, and then they could port the number Well the corporate store doesn't have the phone and so it would be a wasted trip I cancelled my service because of the lies, rudeness, and unwillingness of AT&T to fix the situation The corporate store said they would have to still call the Porting department in order to port the number I will be cancelling my direct tv also because of this Forget AT&T and these big corporate companies

I'm a ATT -Uverse customer over a yearI regret very much signing up with a contact to this serviceInternet service is horribleEvery other month speed goes down to the point it takes about 5min to download a pageI've called the Att and they said my modem has to be replacedWe made an appointment for 1/8/between hours of 4pm till 8pmNo one showed up or call to cancel!
I call them to find out what's the problem and they said technician can't make it today so, tomorrow between 8am till 12:30pm scheduledNext day nobody showed up either!!! Called them again and this time they said my schedule is next dayAt this point I don't know what to do? I'm at their mercy to fix the problemI've been taking time off from my work to accommodate this schedule and losing money
I have a contract with them so, unless I pay penalty I can't cancel the service
When I made a commitment to be a costumer, they also made a commitment to provide me with a service that works!!
Horrible service!!!

on 01/05/I signed up with Att for Home Phone and InternetI am an employee with the B.N.S.FRailroadMy Cell service is a National Discounted rateI was told that because I bundled mt services I would get H.B.OfreeThe Internet that was sold to me was JUNKIt was ATT Hotspot was very slow serviceI asked to disconnect and as a result ATT shut off my home phone service InsteadAs a result of improper Home Phone Disconnect I missed a Call for work for the RailroadIDIOTSWhat was even more troubling was the fact that when I bundled my services it voided my National Discount RateIt also voided my HBO discount because ATT said I terminated Internet Service earlyI then had ATT install Fiber Internet on 01/24/I also had problems with that service as wellThe problem was eventually solved by replacing a bad wireless router which by the way ATT wanted to avoid replacingToday I receive higher that usual bills, I also have been unable to get ATT to rollback my Cellu

Lied to and Hung up On
Worst Customer service ever
Rentention Specialist*** Hung up on me after I was on phone with them for hrs and minute
I was sold a package for per monthThey sent My bill to an unknown address, over caherged me, then became rude when I demanded helpJune 8, *** in the OK office, told me She was fixing it all because she saw I was being overcharged and fixed the address to send me my bill, finallyShe assured me that everything was fixed and to remitt payment as soon as I saw bill
I received the bill, sent in the check, Still overpaying by total, and they cut my business phones off even though I did exactly what they told meplus hours of my time, switching to landlines because they lied about an numberThey have cost me in print cost, plus hours of my time, transfer me times every time I callRetention employee*** hung up on me and called me a liar
The only helpful person I have dealt with was ***

*** *** a manager from AT&T said he was calling from AT&T to combine my Direct TV account with my U-verse account, he asked for my social security number and it wasn't until he asked for my account number that I got nervous and I checked the phone number that he had called from and it was *** which I called and it came up as unavailable, he then had a representative called stating that she was from AT&T with the number *** which came up unavailable also, I then called AT&T and they said neither one of those numbers listed above were one of their numbersI just want someone to look into these numbers to see if they are fraud numbers, and again I did give him my SS#, I hope he doesn't use it
Account_Number: ***

How are they an A+ on this site if they have only positive reviews out of Anyways do yourself a favor and record all calls What one agent says another will say different They truly are the worse company to have to do business with

Called for services I do not have with AT&TStaff and management unable to take my number off call list
I do not have services with AT&TI was called and texted numerous times about service that I do not have with AT&TI called customer support twice to have name removedI spoke to a customer service agent the first time and spoke to a *** who was a manager the second timeI have continue to be called for a *** *** for uverse servicesI tell the person they have the wrong number and continue to be calledI am very frustrated and as a consumer and potential AT&T customer I would NEVER use their services given this ordealThey have forced me to take actions by filing a complaint with the Revdex.com for harassment

I am writing a case file in the hope that other customers can avoid the wasted time, frustration, and unethical processes this company has invoked; while I might find a remedyI have been on the phone a collective hours with their tech team, supervisors, and customer service agents, all without a solutionTherefore, they are requesting I pay for a service that is literally not workingI have been professional throughout my conversations with this company but have been hung up on times all without calls backEach time they drop me I'm forced to dial their number and follow the same mundane, lengthy routineIn short, AT&T is not able to provide me with cellular service and now my phone number, of years, is stuck in cellular limboThey did not provide me with what I have paid for and have wasted 7+ hours of my time all while I'm incurred significant levels of stress which I consider pain and suffering