AT&T

I placed a $product on monthly payments for months when I first signed up with ATTI tried to pay it in full but was told it would just be added to my bills for months Later down the road I moved and had my services transferred to the new homeDuring this time, my last bill read two dollars and some change from a credit I had for paying moreThe following months bill was paid in full and on timeIts important to note I have almost always had a credit on my account from over paying, or credits givenI get a call today saying that I have been sent to collections for a unpaid billWhile not sure how this has happened,I give att a callCome to learn, the canceled my old account, created a new account, and didn't move the balance for that $product to the new accountInstead they just let it sit and expected me to just know it still existedCome late December I get a email saying I have an unpaid balanceI check, nope its at So I ignore it like the email instructsThey ended up sending it to collectionsI called and they admit being wrong and didn't move the balance and understood how it went unnoticed, but argued that I should have checked the old accountBy the way, I cannot access a account that has been canceled, so no way for me to identify I had a balance, especially when the last bill was $and some change and my following bill was paidThey expected me to understand how their company operates behind the scenes, and that I should have known that they canceled a account, opened another one, and didn't join the twoAt this time they are refusing to write a letter to collections saying the debit was paid in full and ATT was at fault for sending to collections, due to their negligenceThey did offer a months free service, to that I declinedIts not about the money, its about my credit potentially being negatively impacted because of their lack of communicationWaiting for a "higher authority" to call and see if they can help because its getting "escalated"For those of you who move addresses, please inquire about future bills and if they will combined accounts or notAlso, when you call back and talk about an account, make sure you inquire about past accounts that were canceledNot once did anyone feel it was important to mention I had a unpaid bill In the number of times I called

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I phoned AT&T on June 1st about my servicesI had just paid the past due balance around 9am that morning and about noon they disconnected my services I called and talked to a manager and they said I should not have had my services disconnected that they see I had paid my past due balance that morning which I have a confirmation email and everything from them
I said I DO NOT want a reinstatement fee on my upcoming bill for the mess up and she put in the notes that there should not be a feeI also asked why they keep making mistakes on bills and such where I have to keep calling and callingIt takes time and money out of my pocket to have to sit on the phone with AT&T for HOURS to get a issue resolved I normally have to deal with a manager, customer service reps can never help me or give me the

ATT: For years my billing date was the 22nd of the monthIn Nov 2016, ATT changed their billing date to the 9th of the monthCustomer service goes into a long explanation about why, but the end result is the same: My payment for a full month came out of my account Nov 22, and two weeks later, on Dec 9, I had to pay for another full monthI don't care where I go, I'm leaving ATT

PoorAT@T sends your contract by mail AFTER installationYou then realize that the sales pitch does not match contractual reality

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I ordered AT&T internet last Thursday The technicians were friendly and professional When the job was done I expressed concern about the fiber optic cable on the lawn, not buried; grass grows quick and I didn't want the lawn guys to cut the wire I was assured that in a couple days, someone would bury the wire days later, my fear comes true when the lawn company runs over the wire and cuts it I was told days it would be buriedI called AT&T yesterday and tell them about my problem and expressed my frustrations They said the soonest they can fix this was Monday I asked if it could be done sooner I work Monday; I would have needed to ask for time off to be there when the tech fixes the issueI wanted to make sure there was enough slack left to move the cable closer to my hou

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1HelloI signed up for At&T wireless serviceBundled with my U-verse service I was informed that it would be a total $When I recieved my bill, in addition to the $I am being charge an "equiment" fee of $that was not informed to me at the time I called and signed up for the wifi serviceI called in and they said they could give me a one time credit of $Unacceptable!

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1AT&T has constantly over charge their bills to meThey will sell a promotion for a cheaper rate but never apply to the accountIn January of I called to cancel my account for the same reasonthey offered me a promotion of 170$ per month for the UVERSE and phone and internet which I acceptedI checked my bill in March 30th of and saw the promotion was not applied top my accountI called in and spoke to customer service, as they assured me to credit back the overcharge amount of $per month for the past months for a total of $Also she assured me that the promotion is and will be for $per month on the accountI checked my account as of today 04-13-17, the credit has not been applied to my account nor the promotion has been appliedI called in to the custom

stars I have been put on hold several times, while being assured that someone would stay on the line, then I get hung up on My father passed away and I was trying to get the phone line transferred over, and AT&T has done everything to hinder, stop, screw up getting service Every time I was assured that they would be able to fix it and my information would be transferred I have spent over hours since February 1st on the phone trying to get AT&T to turn on their switch so I can have service It is February 15th and I still do not have service I have lost over $in work due to AT&T not caring about or listening to their customers

I was told about the $fee and paid ir I was NOT told $in additional taxes and fees would be added to this charge This is very unfair as we had been told over the phone when we canceled that the fee was $not $It might have made a difference to when we canceled the plan had we known thatMoreover, we had only planned for $in expenses and the extra $was a real sting and made it tough to manage for usThe most important thing though is that the rep we spoke with told us one thing (i.ethat we were to pay $135) and then we received a bill for another figure (i.e$156) and we felt that this was manipulative

AT&T continues to push back installation of internet services required for business use in favor of new accounts
Both my fiancé and I are in real estate which makes us very dependent on interne services
In July we decided to move to StAugustine Florida and agreed to purchase and close on a home on August 31st In order for us to not lose out on marketing and work time we proactively set up all utilities to be activated from Sept 1st through Sept 7th in advance of our move on Sept 7th In conjunction with the utilities in late August we contacted AT&T to set up internet with U-verse at *** After speaking with the representative and making all elections on bundled services we received confirmation of install on Sept5thAgain, the urgency of this was to ensure we had internet services installed and we would be able to continue work without interruption
On Sept 6th we called to ensure the order was completed since we had n

AT&T took my credit card information, verified the order, now claims that they have no record of the transaction So who do they allow to be stealing my information I spoke with Vicky W*** who said that they won't do anything about it She then refused to let me speak to her supervisor

ATT offers direct tv and uverse in our neighborhoodLast week I had it installed and we are not happy with uverse because they dont have upgraded features such as watch from the beginningI called and made a new order to switch over to Direct TV (under the same umbrella as AT & T) and after only a week of services they are wanting to charge me a cancelation feeI was told by a manager that I had dayseverything online says Days

Sales person told me that I had fiber optic cable at my home and I do notAlso told me that it would be $to start service and it's $
I ordered a Directv/ATT package on Wednesday 11/I explained that I had to be paying no more than $for the package after taxes and fees per monthThe rep said that I need the 6mps internetHe said that I have fiber optic cable to my home and sold me on the fact that the cable will increase the speed to my home and provide very fast internetHe also ran my wives credit and claimed that her credit was so good that it would be $to set up the service and that's including install, etcHe then asked for a credit card for the $I spoke to a friend who works for ATT and he told me that I do not have fiber optic in my subdivision at allHe said that this is often a sales technique for the sales people to promise fast speedsI called ATT directly to asked about the fiber optic cableI was then told I "haven't paid the $I owe so the order

Worst experience as a consumer everAlmost as bad as living spacesThey have been charging me for different accounts at different locationsGetting a lawyer and filing a suitThey owe me a lot of moneyImpossible to get help over the phoneAll calls go to over seas call centersI went in to the store and the manager said "I can't help you"Very frustrating trying to get anything doneExpensiveWish I could leave -stars

I cannot access my Directv Now because of their system problem.This is the second time this has happened in three months.I want the service I pay for
On Monday August 27, I went to a local AT&T wireless store to change my wireless planWatch AT&T and HBO were free with my new planI asked if I would be able to use the same username and password as my other AT&T services and I was told yesI setup my Watch AT&T app with the same username and password as my Directv Now accountThe first night everything worked fineThe next day my Directv Now service only had the same channels as the Watch AT&T which has a lot less channelsI logged out of Directv Now and when I tried to log back in I got a code saying my username and password were wrongI contacted Directv Now over web chatWewent through resetting passwords and usernames but couldn't figure out the problemFinally I was told I would be called back within thirty minutes with a resolutionI was never called backI c

AT&T refuses to honor their internet speed and price as listed on their website for my address
I currently subscribe to AT&T U-Verse internet for $a month, on AT&T's website they advertise mbps as the only internet option for my address for $a monthI chatted with reference number XXXXXXXXXXXXXXXXXX and was told to callI then called and was hung up on around noon on Saturday, July 22ndI just want *** to honor their advertised price and speed on their website for a loyal customer

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I'm constantly having to call customer service every month to complain about my billI was told by customer service there were no current offers for existing customersAlso, the reps offered to me Direct TV ,in which, I have no interestMy recent bill has sky rocketed to $At this point I was very dissatisfiedI've spoken to a couple of representative and both made promises a lower bill
Product_Or_Service: Uverse Tv
Account_Number: XXXXXXXXX

I started service with *** 2/6/I terminated the service 2/13/I returned all the equipment in a timely mannerI kept getting different bills after I terminated the serviceEach time I called, They told me to call back in a week to get the "final" ***I kept calling back wanting to pay any balance on the accountBecause I don't want it to get into collectionsI called today, 5/03/for the 4th timeI am told I Owe For having service for less than daysThe man I spoke with was rude and refused to put a manager on the phone with I asked to supervisorAfter about minutes of being on hold, the man disconnected the callI had to call back and pay the full amount with the automated system because I don't want it to go to collections because of the threatening letters I am receiving

I signed a contract with ATT direct TV thought it was one year it was two..I was not advised of that during signageAlso contract states the cable bill is for 40$ per month it is hand written on the contract however bill amount has been $whole entire time and it has been almost a year since contract was written I have twice to speak with ATT dtv about bill with reps stating there is nothing they can doThey have no response about contract price except that it's not correct but no explanation as to whyI tried cancelling service but cannot due to a two year contractIwould like to opt out of the contract but ATT wants $for cancelling earlyI am very unsatisfied with ATT..Been a cell customer since 2001..Never ever had so much trouble with ATT until nowService us bad..And cuts out during storms and cost too much just for a few channels
Product_Or_Service: Direct tv
Order_Number: XXXXXXXX
Account_Number: XXXXXXXXXX

By far the worst service I've ever experiencedConsistent issues with connectivity through U-VerseConstantly having to call tech support and getting different answers every time for the same issues, despite them running numbers tests on the lineThree techs have been to my house, all of them running 1+ hour passed the two hour window I was given, and none of them knew why they were called out here, and none of them fixed the issue I was havingI don't understand how the TECHNICAL side of a company is run with such incompetent and untrained "professionals"