AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made a payment to ATT for my internet and cable services on 10/17/in the amount of $the following day 10/18/they auto drafted my next bill payment of $out before it was even dueI called att and had the payment cancelledThe rep on the phone advised me that it takes 5-mins to see the payment back on my cardIt is going on days now and I have yet to get my money backI see on my account that I now owe the payment of $Last month I believe I had an old card on file and they took the payment out twice causing me to be chard two return check fees of $in the amount of $I called numerous of times in regards to that but I got no where but transferred from department to departmentI would like the refund of $plus the $for the return check fee I am a loy

I don't know what has happen to At&tTheir service is the worst all they think about now is money and they and directv will do anything to steal from their customersI called the first time after talking with an agent I asked for a supervisor because he was making me mad and he put me on hold and never came back, the second time I called the guy told me a supervisor would call me on another line of which after talking with him he didn't sound or act like a supervisorHe had no compassion, empathy, no knowledge to serve or help the customer for their loyalty I told him he sounded like an agent I think he was the same guy acting like a supervisorI am so discouraged at this pointThey raise my bill after putting me on a years contractI dislike at&t now and directv I dislike alsoMoney isn't everything the way you treat your customers goes a long wayA rating is to much to give them at this point

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0For five consecutive months I?ve had billing problems with this companyI?ve been a customer of AT&T since and of Direct TV since A couple of years ago I was talked into bundling our servicesThis went fine until March of 2016, when Direct TV gave us a promotional upgradeThis resulted an error in our bill, which Direct TV applied as a credit to our billHowever, AT&T took that credit and applied it as a charge to our bundled billIt required numerous phone calls and countless hours getting bounced back and forth between various departments and agents before it was finally resolved, and it wasn?t actually resolved until JulyEvery month I would be told the issue would be rectified on the next billing cycle, but it never was, resulting in more countless hours navigat

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is referring to our internet service (Uverse) the service is very slow and on separate occurrences lines have been stolen on our road and they put back up the lines but didn't replace any lines that were damaged so during these times we had no phone or internet and they did not give a credit for the days not in service So after this the internet was intermittently working and rarely worked which in turn caused us to unknowingly go over our data on our cell phone plan (unknowingly because our devices link up automatically to the and when we are close to our limit I get a text message, so that's when I started investigating what was going on) So I contacted AT&T they sent a tech out and he replaced our router with a newer one (not brand new) he also said the lines were stretche

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In March, I incurred a larger than usual bill due to an early termination fee for my cell phoneI paid half of the over $bill and made a payment arrangement for the other half because AT&T had a statement on their website that said I could avoid disconnection of my Uverse internet service if I made the payment arrangementMy internet service was disconnected anyway and I contacted AT&T about thisThe rep that chatted with me online stated that he understood my situation and the fact that I had made a payment arrangement and that if I would pay the past due amount, my service would be restored with no reconnection feeIt is now April and I have a reconnection fee on my accountIf I had not been told I wouldn't be charged this fee, I never would have had my service reconnectedThis is a dec

Every mouth AT&T keeps taging on new charges to my bill, and every time I ask to turn off my service they given me the run around, tell me next month the bill will be lower and when the next month comes the be is at least 30% higher then the last, this is hurting my family because im on a fixed income, I go to school online so I need the internet but AT&T wont keep there work, I hate I even got invold with this company

Since I have been with ATT mobility (this dispute is just about mobility, not DTV) I have been paying more than quotedI was quoted by an ATT Supervisor named *** (***)on 8-10-that I should only be paying $for mobilitySEVERAL times I was told they would put in case # and escalate and should receive a call only to call back and find out that the case was closed without anyone calling me backSo after calling for 8-months, I was tired and gave up and just paid the $50-more a monthThen on 4-6-I decided to call to see if there was anything could be done to LOWER my billI talked to *** (***) who said that he could get me a lower billBut instead, NOW im paying $dollars more than I initially agreed when I signed the contractSo I feel *** just lied to me to get a sale! When I call to get help, all Im ever told is that they can escalate and someone would call backBut nobody has EVER called me back on ANY on the several escalations that have

On May I called at&t to asked about the deal of $per month for internet as I read on news paper, the female agent asked me if I would purchase bundle liked: tv, cell phone, phoneto get that deal but I told her I did not want anything else just internet only, she told me she can offer me the deal of $per month for internet only and will send technician to change to the new modem because my is too old and and also offered me 50mb internet speed with no extra charge but I have to signed a contract one year with at&t, I was happy to accept this offeredI did asked her for email confirmation about those offered but she told me at&t would not do so but she sent me a survey email instead on the same day
On May I received a statement of $( my previous bill before contacting day of May was $65.25), I called at&t and spoke with a male agent, he told me he did see the noted that staged I did signed one year contract with $per month but this deal haven't in

I switched from AT&T HSI Basic N to U-Verse on Oct2, My old service was supposed to be cancelled at that timeI received a bill for the old service in November, for $47, and my wife paid it, thinking that it was our new bill We received the U-Verse bill shortly after and paid itWe kept getting both bills through February 2016, even though my wife had called AT&T three times and been told that the old account was cancelled, and a refund check for $would be sent in three weeks She also wrote to the company in JanuaryWe have kept current on our U-Verse paymentsWe just received a cancellation notice dated Mar1, for our old account with a current due amount of $ AT&T owes US $
Product_Or_Service: High Speed Internet before switching to U-Verse
Account_Number: HSI: ***

I have spent numerous hours trying to accomplish getting the bundle package that ATT and direct tv offeredThey transfer me to the wrong department, put me on holdisvonnect and repeatI finally acquired the # for the office of the president which I thought would finally be able to help meUnfortunately it is the same att says I have to talk to direct tv and vice versaI feel hopeless, cheated and am at wits endI have high blood pressure and don't know how to get help

I switched to AT&T under the assumption (based on their phony advertisement) that I could get buy one, get one free phones for my wife and I, plus enough in credit to cover the remaining cost on my wife's phone from our previous carrier I spoke to a representative over the phone, as they were "offering" the best deals at the time The representative on the phone explained that, as long as my wife and I got the same phone, one phone would be free by means of monthly bill credit Additionally, when I explained that my wife still owed approximately $on her phone, and that it was in excellent condition, the representative stated that AT&T would provide the value of her phone in bill credits, and the remaining amount would come via gift card, once I submitted a final bill and sent in her old phone Once we started service and received the new phones, we sent in my wife's old phone using the online submission tool and a prepaid shipping label provided through the online submission service Fast forward approximately 1/months After a few billing cycles, I noticed that my bill was coming in higher than expected After review, I noticed that I was not getting full credit for the monthly payment of the one phone When I called to inquire, I was told that the "free" phone was only up to a value of $ Yet, when I ordered the phones, the customer service rep knew that I was ordering phones over that value, and declined to tell me that it would not be free Strike one Then, a few weeks later, I decided to check on the status of my traded in phone that was sent in almost months ago I was transferred to AT&T's 3rd party traservice The service said that they had not received my phone and had no way to track their pre-paid shipping label Strike two and three I spent many hours on the phone with AT&T, with no resolution Twice, I was told that this issue had occurred before, and the customer service had to check into how to resolve the issue and get back to me, but the calls were never returned I went into the store, no luck It literally took my wife's comments addressed to AT&T on *** for someone to finally start actually doing something However, this is where things got more convoluted This representative accused my account of, at one time, being past due Yet, over the course of two billing cycles, I never made a late payment She said that since this was the case, I didn't qualify for the traprogram That still didn't answer where my phone was Then, she also claimed that our phone was likely broken, so it wouldn't qualify This was based on an accusation that someone called from my number before starting service and asking if broken phones could be traded in I was flabbergasted It was like they were trying to find any reason to not give me credit for my traded in phone, or to find out where the phone was I had had enough at this point, and I gladly switched back to my old carrier I am unfortunately out ~$due to AT&T losing my wife's old phone, but I wanted out of that mess so bad, I ran as fast as I could to a better customer-serving company with some integrity I would never recommend AT&T and their terrible customer service to anyone

worst service ever, do not get uverse They are incompetent

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I ordered my service on August the 19th that following Wednesday they shipped me a modem stating I had a self-installI need up contacting them and telling them the service was not working they done numerous of troubleshooting and they said there was something wrong with the line they send a technician out to my home technician looked at the Box rework some stuff and was still having trouble with the Internet working came back out the next day to see if he could do anything and still there was nothing he told me the technician did the modem was bad since the lines were good I contacted *** they said that they were sorry for the inconvenience they would get another technician out here but it was something in the line Sunday August 26th a technician showed up at to my home and he said there wa

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXAccount: XXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1My home was destroyed by Hurricane Harvey in Rockport Texas on August 25, At that time my phone lines were also destroyed and all electric, internet, etcdisrupted My account with AT&T for both phone and internet were enrolled on autopay at the time I just realized this month when receiving a late notice that I was still being charged for services that obviously had not been delivered since the storm I should have been checking my credit card but since the storm things have been so chaotic since we are displaced that I overlooked the charges and it was only when my card number was changed due to fraudulent activity that I received a notice I called customer service and was helped by *** She was very nice and was connecting me with a supervisor to help with my situation

AT&T Uverse account was assessed late fees of $and a restoral fee of $No bills were received
My AT&T Uverse account was assessed two late fees of $on 7/3, & 9/2, and a restoral fee of $on 7/No bills were received

I spent three hours on the phone with AT&TInitially I was calling to cancel my internet service to go to Comcast who had a faster speed for $
I called AT&T on 3/23/to request to cancel my internet to switch to Comcast who offered a higher speed for only $30/month I have been paying nearly $70/month with AT&T!! After minutes on hold, the representative answered and told me that she could give me a higher speed and rate of $30/month if I were to transfer my internet service to my husbands name and bundle it with the mobile account my husband has She gave me the sites to transfer billing to my husband which I didI had to call AT&T for my husband to accept the billing, they had to run his credit in this process During this call, I verified with the representative that doing this would allow us to bundle our mobile and internet reducing our internet cost to $30/per month and MBS He placed me on hild and then he said this was incorrect!! He said I would need to

I contacted them to change from *** services to AT&T internetI called and set everything up to be hooked up on Saturday the 29th of April before my *** service was upI called about internet and then decided to include the TV as wellThey took all my information, checked my credit and set the appointment for the 29th as I requestedI explained to them the internet had to be set up before my other ended due to my year old uses a school laptop to assignments at homeThe next morning I received a email rescheduling the internet to May 9thI called to find out why and schedule it back to the 29thThe person who answered the phone started asking me for information, then asked for my social again, when I asked why he was going to run my credit againI told him no and he told me he couldn't do anything without itI hung up and call the original number and requested to cannel the whole thingThey did ask me why, I explained and they offered me a tablet that wouldn't need home internet - I explained about the situation with the laptopThey sent me to someone else, I was on hold with this person for a long timeHe came back and didn't have an answer for me, he agreed to call me later that nightHe did call me back and said he couldn't schedule it before the 9thI told him I was going to have to cancel and he hung upI call called again and spoke to someone else, when they checked they didn't find my account - he had cancelled without confirmingTwo weeks later I received a email stating my statement was ready for me to viewWhen I called about this, explained everything - they were RUDE and stated it must be and OLD billI receive two more emailsNow today on May 30th I received an email telling me they had to cancel because they couldn't give me the internet and HOME PHONE I requestedI never asked for a home phone in the first placeI would give them no stars if it was allowedThey are incompetent and rudeI would not recommend them and I have told people about my experience

Please reimburse for personal property damaged during installation of fiber optic lines in Willowlake Subdivision - Houston, TX
Over the course of a week or more in Dec2015, AT&T performed various digging in the Houston Willowlake subdivision in connection with the installation of their new fiber optic linesDuring that time my landline service was interrupted more than onceOn one occasion, I was told a line had been cutThe service was restoredLater the service was interrupted again and a repairman came to the property and inside the homeAnother rep came to the door and advised he just needed to check on the work that was doneHours later, I discovered my landline and modem no longer functioned properlyI could not break the dial tone and the modem's red light would not clearThere were no storms during this period and nothing else in the home was malfunctioningA field manager gave me the number to ATT Risk Management and told me the issues would be taken care of The

on 12/29/I called AT&T to discuss the option of updating our phones and switching to unlimited and Jamie (ATT Rep) after any promos He said that I could buy a new Apple X and get a BOGO Apple plusbut I had to give up one of my existing numbers to do so After hours minutes (marked by my land line phone) and given a new numberJamie put me on holdcame back and said "Oh My God I can believe they are not honoring this"....long story short got transferred to Diane (Jamie was confident she could authorize it and we could conclude transaction) Diane was also a customer service rep with no authority to do anything as per her own words She promised that she would pass this information on to Jeff the supervisor who was in a meeting but would call within two hours Today is 1/5/I still have not heard from Jeff nor am I holding hope that it would occur
I used to have AT&T Uverse and internet and wireless service forever During the recent hurricane it was promise after promise that we would have cable and someone would call me After weeks of nothing I cancelled and happy to report that Xfinity has come through
I like the quality of their wireless service but their customer service is horrific They promise one thing and do another and then no one is held accountable Very disappointed Still a wireless customer but not with the same loyalty I once had

Account was messed up due service swith New account ok Old account still isn't canceled despite hours of trying to get it taken care of
Three months ago I changed around the services I had Had issues getting internet part upgraded After a couple of weeks they switched everything to a new account because they couldn't get old account to take the changes The new account is fine I'm still getting bill on old account even though I have spent many hours on online chat and telephone trying to get it to go away Every time I get either a promise of call back (which has only happened about half the time) or reassurance that everything is taken care of and the account will be canceled Here it is three months later and the account is still active I have dealt with many customer service or customer specialist I have lost track of the number