AT&T

I became a customer in March of when I signed up with an AT&T representative I was told that I would be reimbursed for switching from Verizon to AT&T They would provide up to $for switching to cover any termination charges with Verizon The representative explained that I would receive my new phones and a return mailerI would then need to send in my old phone from Verizon to get the reimbursement I followed these instructions, sent in my phone and submitted my Verizon bill online I called month later to check on the status, gave the representative my tracking number and she indicated that the phone was received and I would receive reimbursement through a gift card in the mail I later received an email from AT&T stating that my claim was rejected When I called AT&T, they told me that no phone was received I no longer had the tracking number so they could not locate my phone I have been calling several times to get this resolved Spoke with Supervisors and Managers and no one from AT&T is willing to help me This has been the worst customer service ever When they don't want to address the issues, the representatives hang up I spoke with Lui (ID# ***) and Manager William (ID# ***) and conveniently the line disconnected while on the line with the reimbursement center Of course, they never called back to try and resolve the issue I have filed a complaint which I am sure they did not log in I will be seeking legal counsel if this is not resolved In my opinion, it should be very easy for AT&T to track that phone especially if they provided the return label Now I am out of the old phone and had to pay for termination of my Verizon account I am a very unsatisfied customerI will be encouraging not only my friends and family but also my co-workers and corporate partners to reconsider business with AT&T

I have been getting over charged for my services for monthsAfter several calls for several months I finally spoke to some individuals that saw exactly what I was speaking of for monthsThe modem that was returned shows that it was delivered and signed for in June 6thThere is a pending credit for I spoke to manager *** that basically just wanted to transfer me to customer service I was told by the agent that the credit would not be applied for days which is July 15thMy services are suspended and will be until thenThis is not acceptable and terrible customer serviceNo definite timeframe could be givenI only owe but that will not get my services back onMean while I will get charged for the time my services are off for nonpayment of an erraneous charge of $400+ dollars

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1The give me a price to renew my contract then they bill me three times the amount and when I call with a problem the rep tries to sell me more services and when I say im not interested they hang up on me after trying to get my problem solved I gave up and went to the store because three weeks prior to that I called and cancelled the uverse service and they didnt have it on record so anyway I went to the store and was finally able to cancel my uverse then my cell phone bill has been very expensivealmost as much as my mortgage they are crooks and do not stand by the price they once gave me and when I call about it they tell me it will be next month ,they have lied and billed me more than unfair would love to get an attorney they are crooks,all I have is my word and my nills they dont keep records of

We have a two part challenge with ATT 1) Their damaged exterior wire 2) Our home's damage caused during install
Hello everyone,
First, I'd like to thank the team at the Revdex.com for your valuable service to the consumer community
I have an ongoing challenge with AT&T which each time I call seems to get further away from resolution There are ultimately two separate issues It appears AT&T has decided to leave everything to Mike Sloane to resolve, however he only seems interested in paying us $or comparing estimates to repair the house damage Each time I have tried to address the need for AT&T to replace their damaged wire which the last two technicians have either lied and said they did, when if fact they didn't, or most recently, *** stated that the nature of the damage was out of his scope of service, and refused to touch anything He provided me with a Claim # ***, and stated he'd acknowledge with AT&T the need to replace their exterior fiber-wire,

If you have a choice, do not deal with these people They do not tell you the facts when you sign up and then when you try to cancel they charge you a $cancellation fee The download speed on the internet is marginal and at best erratic Talk to people over there and get stories Some say that their Meg guarantee is only good for hard wire ethernet connections and not WifiOthers say that is not so If you do not have fiber optics in your particular neighborhood, do not even consider ATT and DSL Uverse and Direct TV and totally different companies and cannot even access common databases I consider them fraudulent in their operations and pretty much poorly trained I was promised performance or free cancellation and that was an absolute lie

I ordered a I PHONE FROM AT&T IN MARCH AND I KEPT THE PHONE FOR A WEEK THAN I CALLED THEM TO AND TOLD THEM I WANTED TO CANCEL MY CELL PHONE SERVICE WITH THEM, SO THEY CANCELED THE SERVICE TWO WEEKS LATER I GOT A BILL FOR $1,SO I CALLED THEM AND ASKED WHY IS MY BILL SO HIGH I SENT THE PHONE BACK, SO THEIR REP CONFIRMED THAT THEY HAD GOT THE CELL PHONE BACK SO THE REP SAID WE WILL GIVE YOU PROPER CREDIT, AND ADJUST YOUR BILLSO I GOT ANOTHER BILL IN THE MAIL TODAY 05/25/SO I CALLED THEM AND ASK THE SAME QUESTION WHY IS MY BILL STILL SO HIGH, SO ANOTHER REP SAID WE NEVER RECEIVED THE CELL PHONE BACK AND I TOLD HER YES YOU DID IT'S ALREADY BEEN CONFIRMED THAT YOU DID GET THAT PHONE BACKI WILL BE FILING A COMPLIANT ABOUT THIS, AND I WOULD'NT RECOMMEND AT&T SERVICE TO ANYBODY I KNOW, CAUSE THIS IS WRONG

I cancel my service but they charge me
when I tray to call customer service white phone number *** billing department to talk supervisor put me on hold for minute and after 2th call take my phone number include home and cell number .they don't call me for help and fix my bill

After AT&T grossly misrepresented their services, I cancelled immediatelyThey continue to bill me despite numerous phone calls
AT&T grossly misrepresented their servicesThey convinced me to switch to them promising me Mbps Upload speedOnce I realized their misrepresentation I asked them to remove services, which they did a few days laterThey told me I would not be chargedSince then they continue to send me billsI have called numerous time and each time they "remove" the chargesThen next month I get another billNow they are sending me bills for overdue chargesI am tired of being so understanding

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I switched from AT&T Uverse to DirectvAfter about a month we noticed that our internet had slowed down(I was advised that this could happen and if it did I could just upgrade my internet package.) On 3/8, I went on their chat and requested to have it upgraded from mbps to mbpsI was told it would take effect within hoursI was never told I needed to do anything or have to have a tech visitMuch to my surprise on 3/I got an email stating that a tech would be at my house on 3/When the tech arrived he was there for about mins and told us he had to leave for assistance and would be backOf course he never came backOn 3/I chatted with a rep who told me that the issue was being looked at and should be resolved by the end of the day3/I chatted with a rep who told me i

My name is *** *** and I have serious issues with AT&T at the moment and I hope to give a detailed depiction as to whyThis all started at the beginning of my service contract with AT&T when I was told that we were able to get HBO for months for free and if we didn't want it, then we would be able to cancel it within the three monthsI called on the last day to have it taken offThe agent told me that it was taken care of but for the next two to three bills the charges still showedWe called each time to see that the charges were fixed, were promised they were, and they would show up again.About a week before Christmas, we received a package from AT&T containing a new DVR receiverWe called and were told that a change to our service had been made on our last call that we never authorizedA manager emailed me a return label that I printed and used to mail the box backUp until days ago, a charge of stayed on our accountWe called several times between December up

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1This is my second complaint within the past six months I have tried on numerous occasions to contact the office of the president to no avail I have received a AT&T bill that is due December for $ I call the number and spoke with *** on November to discuss my confusion about my billHe told me that I did not have a bill due and I had a credit of $ I asked why was I receiving a bill, at that time for $ He said I was probably paying on the incorrect account He assured me that everything was straighten out and that I should be receiving a bill of $for the house and $for the cell I felt that was sufficient Then I received a bill for $due December I have tried call the office of the president as instructed I spoke with

Assistance with payment arrangement
I have been having a hard time making payments on the account The last arrangement I made, I was unable to keep the arrangement and contacted the collections department to discuss The representative was unable to assist me so I requested to speak with a supervisor The supervisor called me and I explained my situation and that I understood that it was no fault of the company however I really needed help She was very rude in telling me that there was nothing they could do for me Even with me offering to pay the amount of the payment arrangement I have been a customer for a few years and I would think that there would be some type of arrangement for circumstances such as this I made the payment and was told I had to make the payment for the remaining past due in a week I accepted the arrangement to keep my service onAgain, I understand this is my problem but I am asking if there is anything that can be done to help my family during th

I have been dealing with AT&T billing for over months as they have placed me with a collection agency They say they never received the equipment I returned even though I followed their instructions and have my receipts from FedEx as proof I dis so I have spent over hours on the phone speaking with approxpeople, yet everyone keeps saying that responsibility is with a different group No one is doing anything
Product_Or_Service: AT&T Directv and internet

If you value your time and sanity....go anywhere elseThey are more interested in pushing whatever is the latest and greatest than actually helping their customersJust tried to sign up purchasing three lines and three phones the Samsung S9+, and then after running credit they quoted a number that was feasible, I was then supposed to get an email confirmation to verify information, the next email I received was a cancellation noticeI had to order again, with them running credit again, the number that came back the second time was higher than the one quoted the day beforeThen, after trying to get to customer service there was somebody on the line that I swear was speaking spanish so I waited for him to finish so I could move onHe repeated himself, and I had no clue what he was saying (not even one word), he was from IndiaThen a Jessica kept trying to help on chat, but she was limited with the tools available to her so she could not helpFunny thing, I tried three different times and two different days and Jessica seemed to be the only CSR available ever on chatMakes me think that Jessica may be a made up nameCustomer service is horrible at ATTLiterally, go anywhere else
They have to pay their time warner bill now, so customer service rates rates went up by $cents so they did not have to come up with any capitol of their own

Honestly I had heard horror stories about bad customer service with at&t and bad connections and bad hardwareAll of it is trueI honestly can't say one good thing about this companyThey insisted that I had to use their router (not true but their representative insisted I had no choice)I was paying for mbps and speedtest was showing less than with their equipmentI called and provided a date to cancel my svc due to poor connection quality (I lost my connection every mins or so)I told them I would like my services shut off in one weekTheir customer service rep was too busy laughing and cussing with his co workers he cancelled it on the spotNow I work from home using my internetI had to spend the next hours with tech support who was obviously over seas (and much better than his United States counter part might I add) he eventually fixed it for me nowbtheyre charging dollars for a service they never truly provided I have overseas sales reps in the phillipines working for my company who have a better connection than I didDo yourself a favor and go with spectrumNot perfect by any means but so much better

I have been trying to discuss an error AT&T made with my billing with AT&TThey claimed I changed my service to a unify bundle which is incorrectThey have us unified with internet and also changed our plan to pay per usage where we had unlimited data beforeThey are even trying to double bill us one on the bundle we did not request and in our original planI have talked to every person in both the mobility office and the unified office and we keep getting passed around because no one can fix the problemI am a Senior citizen and this is effecting my blood pressure and have gotten my daughter and son in law involved since they are also on my planWe have been dealing with this for every two weeks and we have no more patience and have no other place to turn to It is impossible with this company to talk to only one person because each department can only see what they handled but cannot even correct the problem Please help me
Product_Or_Service: At&t
Account_Number: ***

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We ordered a uverese wireless reciever over the weekend for which we were told that it included a wireless reciever and remote When the reciever arrived it did not have a remothe the customer service rep explained to myself and my wife that it would be an additional for a remoteHow can you utilize the full functions of the reciever without the remoteI will be switching to Xfinity after the holidays

Service Type: Residential ServiceAccount: XXXXXXXXXXXXAccount: XXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I began trying to transfer my svc 3-30-Svc installers said they cld nt put in a land lineSince then I have spent at least hrs on the phone with ***On one call I was transferred times and hung up on by the 9th repI called at 10:15AM on another day, was on the line for hour and minutes and then was hung up onNo one is willing to helpTwo different reps ordered a wireless phone, neither of which was receivedI was ordered a hot spot which was not receivedMy home phone number was promised to be ported into a wireless home phone on 5-18, it was notIt was again promised on 5-23, it was notThe wireless home is per monthOur home number was finally ported in on 5-I received a *** for I went online to try to figure out the ***It said I owed 169.37, b

When I applied the new internet service through the phone, I was told by the rep that the installation would be waivedBut there is still a $fee in my first billSo I called, but got the answer that because they don't have records about waiving the installation fee, so they can't do itNo records? that's ATT's fault, not mine, I have to pay the $without notifying me in advance? If I know this earlier, I will definitely not use ATT service from the very beginning
While this is not the terrible part, what happens next shows ATT is cheating me absolutelyI talked to another rep, and finally he agreed to make some adjustment to my billI double check with him several times about the agreement, and even asked if there would records about the promise this timeHe said of courseBut still nothing happened after that, I have to call them againAnd got the same answerno records! Are you kidding me the second time'
In summary, ATT charge me $without my accept and through the

The services I ordered have not been provided and breech of contract
I have been a loyal and satisfied Direct TV/AT&T customer for many years so I was shocked and disappointed with the service or rather lack of service I received during my recent interaction with AT&T The level of unprofessionalism I experience is totally unacceptable and can't be ignored
I recently moved into a new apartment and was looking forward to enjoying the services offered by Direct TV/AT&TAs I said I've been a loyal customer for quite some time and the incentives for continuing to be a customer were an added and welcome bonusI purchased the promotional package that includes channels offered by Direct TV and internet offered by AT&T at the rate of $monthlyThis promotion included a $AT&T Visa card as a rewardI was informed that Direct TV would be installing my television service and that AT&T would be installing the internetMy television installation was scheduled and completed