AT&T

I have made a previous complaint about the same issueI thought this was cleared up with attA u verse account was created, a mobility account was created AND a line was added to my existing mobility accountThe two "new accounts" were supposed to be deleted and all fees waived because they were never supposed to be created! I was just adding one line to my accountAfter about hrs on the phone with billing over the course of months I was advised that the accounts were closed, no fees would be charged and the incorrect fees that o had paid should be disputed with my bank Bc no one at att had authority to reverse that even though they could see it was wrongMisty from the presidents office reached out to me via email saying the issue was resolved yet I never spoke to herNow collection agencies are calling me to collect on a uverse account that should have never been created! This is running the potential of hitting my credit over a mistake on ATT's behalfI have been with th

Promised promotions removed, over billed months in a row
I was promised an AT&T U-verse bill for my current services of $+ taxEach month for the past three months my bill has arrived at close to $ Each month I do electronic chat, and each month I have been promised it was fixed back to the $price I have printed transcripts of these chats from September, October, and now November But each month the promised promotion is again missing, and my choices are: 1) pay 60% more than promised, or 2) sit on the phone and chat for 1.5-hours each month escalating
As I type this, I am on hold for the 20th minute trying to get this month's bill resolved
My sincere belief is that AT&T fraudulently removes promotions hoping it's not worth the trouble for me to have my bill fixed This month is no exception, as I spent minute chatting online, was called by a managerThat person forwarded me via phone to customer loyalty Customer Loyalty talked to me for minutes the

Spent long years with them as my provider First year was great I got a good deal and my software all worked correctly Miraculously after my first year expired and my deals expired everything went to crap I started having system failures weekly I would call and sit on hold for long periods of time only to have a rep pick up and instantly my tv worked again I thought it was an odd coincidence at first but after happening month after month and every time as soon as they picked up the phone it would work again
I called in August to lower my package since the movie channels and all that were no longer free I spoke with a rep and told her exactly what plan I wanted months later I realize she only dropped me one plan and I was paying an extra $a month than I wanted too When I called back to discuss conveniently the notes in their system showed they dropped me to the plan I requested
My service went out again and I got an appointment for a technician to come out They missed the appointment by two hours and wanted to show up during a showing of our house The technician was livid that he wasn't able to get in the house and do his work while we were showing it He showed up at the house anyway and interrupted our realtor
It took them two weeks to get out to our house for another technician appointment after everything went out yet again and we were told we would be given compensation for the two weeks we were without service Our bill was close to $a month They compensated us a whopping $for two weeks of no service AwfulThey told me that was the standard rate
I had to dispute a $charge one month I paid the bill owed, less the $I was disputing Two weeks later my services shut off on a Friday night The only way I can get through to talk to a rep about the situation is to pay the "overdue balance" first So word to the wise don't bother filing a claim when they overcharge you they just turn your service off until you pay it
Lastly and the biggest screw up of all happened when cancelling my services because we sold our houseAfter being told my multiple reps that I asked during conversation with other issues, we were told no cancellation fees would be applied After we cancel we get slapped with a bill for $for cancelling and some other crap charges that totaled $ I called and called and couldn't get a clear response I filed a complaint with the Revdex.com and got a call the next day Spoke with a Shelly who seemed to be the first rep id spoken too that understood customer service She told me my last bill would be taken out in a few days and they would be refunding me the full amount for the issues and waiving the cancellation fees A month later I still hadn't received the money so I started leaving her voicemails every day Never heard backHer voicemail changed to being away and provided another number I called that number for weeks leaving voicemails and nothing So I re-opened my complaint with Revdex.com and got a call the next day surprisingly from a GregThis started on January 6th and didn't get "resolved" until yesterday 3/ And by resolved I mean I was told sorry nothing we can do for you We aren't refunding you what we promised
Greg, my new rep has absolutely no idea about anything going on with my case Used only the notes left by Shelly conveniently to tell me that I was wrong and that AT&T went above and beyond and I should "thank them for their out of the box thinking on taking care of me." I was told that my refund was applied to a 2nd bill from the month of January that I never received and should not have received because why would I get billed twice in one monthI was not given a reason as to why or how it makes sense to apply my "credits" to a fake bill Greg also informed me that if I were still a customer providing revenue things might be different Apparently the thousands I paid over two years wasn't enough for them
Awful company, awful customer service They use their notes as law and their is nothing as a customer you can do to dispute their notes They conveniently don't record phone calls despite saying they record phone calls for quality assurance
Avoid this company They will screw you once your initial deal runs out

Be aware of this company, they are thief and will steal your money,will sell you service for one price and then will make up some inflated bill with whatever they can come up with.If you don't like this type of behavior don't ever sign up,This company are criminal and they should be put out of businessI have so many things bad to say and none good that I wish I could give less than one starDon't do business with them,if you do ,most likely you will regret it

I have never been treated so poorly or lied to so muchAfter just weeks of service and exactly phone calls, I've cancelled my serviceI don't know where to begin to explain the poor business practices I've enduredI will never give AT&T another penny, and neither should youFiled complaints with the Federal Trade Commission, National Consumer Telecom & Utilities Exchange and directly with AT&T's corporate offices

Service Type: Residential ServiceAccount: ***ount: ***ched: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer for years and the past months I have had billing issues that required me to make calls each month to rectify them Each month that I receive my bill it is wrong, I have to call them, spending at least minutes on the phone explaining the discrepancy, sometimes I've had to call back the next day once the corrected bill is posted in order to correct that one as well I am told one story by one representative only to be told something different by the next one I have called their customer service as well as their chat and received different resolutions,and then when the bill arrives it is something all together different My husband works in construction so work has been slow and we have been trying to get our bill down I called Comcast in the beginning of July to compare once

THESE ARE THE BIGGEST SCAM ARTIST!!! I signed up for services in mid May, 2017, after being promised a $Visa gift card that I would be able to spend anywhere, in exchange for me signing up for Direand Wifi-internetI was charged $And told that my services would total $And some changeI was shopping in Walmart at the time when I was interrupted by the Direct-TVRep, but in spite of AT&T passing the blame, what I know is these practices fall under "Bait and Switch" laws and are illegal
1) My services were split into two different services, one underdirect-TVAnd another under AT&T wifi, so I received two-bills instead of one
2) the bills totaled approximately $Instead of the initial agreed upon amount
3) After about 6-weeks, and going back and forth on the phone with reps, some whom were less than helpful and even rude, I finally received a "Walmart gift card" for $125., instead of the promised $Visa card that I would have been able to spend a

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I had a transfer of service for 1/30/and didn't move to my new place yetI called to advise them I hadn't moved yet and wanted to keep my service on at my current place until I movedThe lady on the phone was rude and purposely canceled my service at my current placeI called to see why the service was off and a different lady put in a request to restore itShe said it would take hours and someone would call me once it was onMonday morning I got a call that it was back on and I advised I wasn't home but would check once I got home and call backWhen I finally got off work and call back the billing deptwas closedI called Tuesday to speak with someone and was informed I couldn't get my service turned back on without a new order and they tried to charge me a $deposit when I just h

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1Unnecessary charges increase insufficient service On agreement support is so poor

My wife and I got tired of the increase billing from AT&T! so we went with T-Mobile, while in the store we called and canceled both my wife phone an iPadthat was on the 19th of may, then we called again on the 22nd may then again on the 27thnow four months latter I went on chat and canceled the account followed by three phone calls by myself to resolve the overchargeNOTHING!!! AT&T will pass you from one person to anotherAfter consulting and Attorney we found out that a customer can not bring a law suit against AT&T!!!! because thy wrote them selves a nice waiver that waives your right to this in that long contract you sign! They will force you to Arbitration, and thats fine by me, AT&T will still have to pay their lawyer to sit down at a table with mine and those fees are fair greater then what this big is! Its the principle of the matter! large companies forcing the little guys out of every penny! my recomandation is if all of us the little guys fight back they will have to fix these problemsuse these guyshttp://***.com/services/att-lawsuit/?***=***
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Even though AT&T and DirectTV are combined...their customer service is horrible, they price gouge and their "bundle billing" is not true and accurate As a long term customer, originally, I had my residential land line and mobile services combinedI had DirectTV separacosts me Finally we got internet services, added that to my combined billing-this was going to save me over a monthNow after numerous attempts and "promotions" if I combine bill them, I will pay for all services plus taxes...KEEP in mind I received e-mail confirmations from both companies....It has been a nightmare since July, My bill is well over a month Both the loyalty department for AT&T and DirectTV can not discuss billing issues or resolve issues such as mine...they lied to me and my services are horrible! Last night was the final straw, I talked with Chase/AT&T and ***/DirectTV-both loyalty department and Chase had to call *** to ask for assistance just to look up info

In years of adulthood I have never, ever dealt with a company that is so inept, apathetic, disorganized and dishonestAfter years with Verizon we made the incredibly foolish decision to move our wireless and internet to AT&TIt has been a complete nightmare from day oneI can't possibly go into every issue we have had over the last monthsFrom the account not being set up correctly in the beginning, to device issues, to lproblems on their end, to jacking us around for weeks when we were trying to merge our AT&T bill with our DirecTV bill, to billing, there is just no end to the issues and frustrations that we have had with this companyWe still have to call every single month to get our bill fixedI should have heeded the reviews and information out there that screams STAY AWAY FROM AT&T, but I didn'tThere are class action law suits over their lack of service and over billing, even CBS did a special on all of the problems people are havingConsumer Reports has warned us for years to avoid AT&T all costs due to the horrible level of serviceI have just never seen anything like itI've spoken to a multitude of representatives, supervisors, managers, and departmentsI have approximately hours on the phone trying to resolve our issuesEven after we were escalated to the office of the President of the company, it never improvedThe store managers, Jason and Mitch at the Maple Grove location basically told me I could go jump in a lake, and that they had no intention to even attempt to address our frustrationsThey told me to do whatever I wanted but they were not interested in helping usI could go on and onI am in the process of filing complaints with the FCC, the FTC, the Revdex.com, the Attorney General, and Consumer ProtectionI am also speaking to my attorneyThis is not about money, this is about principle nowI am done with this companyIf you are considering a move to this incredibly inept company, save yourself a LOT of heartache, frustration, anger and time and go somewhere else, anywhere but AT&T!!

Since Sept our bill 'was transferred to paperless' BUT NOT BY MY WIFE AND ISo we have been getting late fees AND once our phone was disconnected for not paying the bill.We keep calling and are told we put you back to US Mail bills then or months later 'it was put paperless in error'We again are working with AT&T May and and and

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1When I arrived home from work my DirecTV service was interrupted I then contacted DirecTV at 6:p.mand was told that my services would be restored today as long as I paid $hours at a *** service store instead of going to Walmart and I stated I would pay the remaining balance of $I then stated again to the representative his name was *** or *** will my services be connected today as long as I go pay the $he said yes it will be connected in minutes to hour I said okay I paid the $at an AT&T store and my services was not connected when I got home I then contact the AT&T again and was told they could do nothing about it that was Miss information I requested on multiple multiple times to speak with a supervisor and I was told no there's nothing that they could do I repeat

At&t has refused to remove cancelled services from my monthly bill
I removed HBO/Cinemax from my bill on September 2, When I received my statement on 9/14, I was still being charged for HBO/Cinemax so I called customer serviceThe representative informed me that I had removed the service during a billing cycle and that it would not appear on the next bill
I received the next bill on October 14, and I was still being charged for HBO/CinemaxWhen I called, I was told that it takes to billing cycles for it to be removedThis cycle has continued for monthsI have called on November and December because the charges still have not been removed from my billI have spoken with a manager who assured me that the charges would be removedHowever, I just received my January bill and I'm still being charged for HBO/Cinemax and I'm tired of wasting my time calling customer service because they obviously cannot resolve the issue

AT&T/DirecTV are liars Like many of the other reviews/complaints on here, they quoted me $for DirecTV and Internet and then charged me $month After months of complaining with no resolution, I cancelled and was promptly hit with a early cancellation fee of $ AT&T is a scummy business with even scummier business practices If you do business with them, enter at your own risk, because they sure as hell don't care about you

Terrible service at zip code BAD phone serviceLocal electric company opening new services for phone and internet services and very much welcomed

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 112/16/Sales Agent*** was canvasing the neighborhoodAt approximately 7pm knocked on our doorAfter much discussion&clarification of the services &contract we decided to sign up for combined AT&T &Direct TV servicesContract states we'd receive a $200visa card & the total estimated monthly charges would be plus tax for tv,internet&phoneAfter free installation on 1/all promises ended
$visa (with no notice of amount change) was able to get $credit to bill after an hour of waiting, transferring &excusesFirst bill $called and had to haggle for another hour for $30credit *** Next called again transfers and disconnects from 10:41am-12:21pm got bill corrected (***,***,***,***,***,***,***.Finally assured bill would not be more

This is the worst phone company hands down! I should have read all the reviews before switching from Spectrum prior to taking the plunge because AT&T has lived up to it's negative reviews
As a small business we are in the process of moving to a new area that Spectrum could not service From the word go, an AT&T rep stated that they would have no problem assisting with the transition to AT&T I was assigned someone named Camille C*** who wold be our to go to person and everything seemed to be in orderBoy were we wrongFirst off AT&T could not port our current numbers and it t*** a month for someone to finally say soWe were told that they could only provide us with new numbersAnd that was just the beginning of our troublesSpectrum called to state that one of our lines had been ported over to AT&T after being told by an AT&T rep that this couldn't be accomplished This happened to be our main line When AT&T was asked, they stated they did indeed own the line but it could only be a remote call forwarding line as AT&T would not be able to make it a land line Being desperate and not wanting to interrupt any business calls, I agreed to have the a line remote call forwarding lineLittle did I know the line was call forwarded to some other number that we did not know of and for two business days, we went without the main line working and only God knows where the lines are forwarding to
As I write this review, I still do not have the line working and am bleeding business given the nature of our business
The customer service reps have no idea what they are saying and each gives a different responseI have been put on hold for almost an hour knowing full well they were not even trying to help only to be given a nonsensical response that did not make any sense I have spoken to numerous customer reps, transferred to multiple departments and kept on hold with no solution in sightI have patient's, employees, hospitals that need to reach us regarding patients and multiple other people that call that main line which forwards to multiple other lines and for it to be down even for one hour is detrimental leave alone going on days!
This is definitely the worse case of poor customer service and technical support I have ever seen and join the thousands of people who have had such a horrible experience with this company

Hello years go ATT tech came to my house and took my modem and they installed a new modem, but the modem they took it that I owned amd they never gave it back to me I keep calling ATT and ask for my modem but they do not care and they still charging me $ per month for the modem,months ago I returned the new modem they installed so they do not have to charge me the $ per month but they still charge me every month, that is not right