AT&T

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I was quoted a price for the renewal of my U-Verse TV & Internet service, which was to be effective 9/22/when my current promotion ended The price I was quoted was $for U-verse TV and $for internet, a total of $plus surcharges & fees which would total approximately $117./month I was given a confirmation number and on 9/10/I also received an email confirmation When I received my bill it was for $ I have made calls to try to get this rectified and the AT&T representatives refuse to honor the price I was quoted On 10/07/16, [redacted] in Customer Loyalty Depttold me that he would open a case review which would review my recorded conversation and I was given a case confirmation #JXXXXXXXX However when I called again today to follow up on that case, nothing had bee

First, my interaction with [redacted] was horribleHis customer service etiquette suckedHe had me on the phone for minutes, and was basically quiet during his callHe then proceeds to tell me I had a balance and could not transfer my serviceMind you this balance was created by my momAT&T did not notify meThey applied to my credit reportAnd the bill was satisfiedHe still wouldn't help meI ask for a managerHe place me on hold for another 12-minutesHe picks up, tells me he need to transfer because I'm in the wrong deptHe wouldn't give me his supervisor name and would not assist meI end up calling backReceived this nice lady..however, AT&T tried to collect the write off amount on my settlement thru [redacted] (credit bureau)So I pay my bill which was a settlement THRU the credit bureau, and AT&T tries to collect the write off, although, I have a letter from ERC that show my account is satisfiedNow how crooked is thatThey should not be allowed to do thatAT&T know

Unauthorized plan changes and theft of equipment by AT&T and it's representatives Some time in Feburary or early March I contacted AT&T with a service outage At this time I informed AT&T that the problem was most likely caused by the electric company replacing all the transformers in town and there was a good chance while doing so something had gotten knocked loose and the problem only became apparent when we had a pretty severe storm, so it was pretty obvious that moisture got somewhere that it shouldn't be and was most likely causing the problem AT&T's Rep insisted that my modem was bad, which I argued was probably not the case since I was talking to them using itSo the Rep decided to send out a new gateway Some hours later after things had dried out my internet issues ceased to exist, so I once again contacted AT&T (this was the same day) Told the rep to cancel the order for the gateway and to send a line tech out to fix the actual problem which, the rep did Being as

I called ATT to have them remove the restoral fee of my service that was never cut off I Recently called ATT and talked to a mean Lady named Anjelica who later hung up on me As I tried to explain to her that I had set up autopay with the lady I ordered my internet thru and evidently she didn'tI told her that ATT charged me a for a Fake restoral fee because my internet was never downShe said it was for a late feeI explained that there was a late fee charge on there also that I was not arguing because I am a time stroke survivor that damaged my memory drastically and I wanted her to set up auto pay so the bills could start being paid automaticallyShe got very Rude with me and said we can set up auto pay so you can pay the restoral fee and then I asked for her name and to speak to a supervisor she said [redacted] and hung up on meI had already been on the phone for minutes when she hung upI called back and ended up being transferred to a lady

THE WORST customer service I have ever encounteredI am now a [redacted] customer for life

I will be canceling my account I shouldn't have to pay for overage fees when my AT&T wireless network account doesn't work Extremely disappointedWorst experience and I've experienced in years of even Working with [redacted] Been a customer for over 30+ yearsGet it together!

I have been a longtime U-Verse internet customer My account number is ( [redacted] ) Normally my bills are about $30, but last month it jumped to $47! I was given no advance notice There is an online promotion for $internet for 12-mo, for 3Mbps, plus a $rebate that I tried calling about today I was on the phone for over an hour, and was transferred different times between different departments, but none of the customer service agents were able to help me obtain this pricing They all wanted to sell me home television service, but I tried explaining to them that I'm an airline pilot and only home about days per month, and don't need home TV -- just a reasonable $internet service as the promotion stated.I really want to stay with AT&T, but if you're going to jack my bill from $to $then I can get my internet service cheaper elsewhere Product_Or_Service: U-Verse High Speed Internet Account_Number: [redacted]

I called customer service to help me retrieve my voice messages, and she deleted all my messagesThe manager, Jose apologized and said there was nothing he could doVery unprofessional people [redacted] , very disappointed!!!!

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing my lawn equipment An ATT U-verse rep named [redacted] came up to me on my property and asked if he could talk to me about ATT As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing He said, just because you are a [redacted] you don't have to cop that rude attitude you [redacted] I told him I taught at [redacted] (an inner city school) that I was not a [redacted] Mr [redacted] said, that school SUCKS so you must have been a bad teacher I tried to take a photo of his ID tag, but he kept using his clipboard to hide it Once I lowered the phone camera from my eyes he lowered his clipboard My phone still had the camera

Scam artists and liars! I started recording my phone conversations with AT&T after about the 3rd month in a row I had to call them about billing issues. They always claim it's fixed and they have me on a promotion then the next month I'm charged even more. I just cancelled them today because I was told I was in a year contract for around $55 back in March (2016) now my bill for August (2016) is around $75 all of sudden?! I informed the lady who didn't help me at all that I had the conversation recorded saying I was locked in at that rate for a year and she didn't care at all. I told her to cancel my service and when it was done she said I had an early termination fee... that's funny because what am I terminating early if I'm not under contract? I also have that recorded. That's only one problem out of MANY I've had with them trying to rip me off. They repeatedly tried to scam me and they just get away with it? I've never had such a poor experience with any company.

Service Type: Residential ServiceAccount: XXXXXXXXX-XAccount: XXXXXXXXX-XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I signed up with AT&T for internet, TV, and landline late March I have had cell phone service with AT&T for over years prior to this Changing TV providers proved to be too difficult on my year old husband who is experiencing declining health It became a hardship for him to adjust to the change I felt I must switch back to Comcast to make it easier for him I called to cancel AT&T first week of April, and was reassured it was within the window to cancel without fear of penalty What has ensued can only be described as a nightmare I have talked to plus AT&T customer service representatives over the past months Even after being reassured by every one of them that the problem has been fixed, more and more penalties were being added every billing cycle There was a

On Tuesday June 19th I notified AT&T that their wire going from the street pole to my home was down, across the neighbors yard and driveway. I was told the earliest they would come to remove the wire was Sunday June 24th. I feel the wire down is unsafe and inconvenient. On Tuesday their chat agent lied and told me she could provide the service the next day, Today whey I noticed my appointment was still schedule for Sunday I was told that I could not get the Cable fixed before June 24th.

This is ironic considering I had yet another experience today to add on to the U-verse/Wifi debacle I've experienced with your companyI'll save my energy regurgitating all of the issues I had earlier onMore recently, due to the Hurricane in Houston, I was forced to moveafter being out of my apartment and displaced for five weeksI did so, and I disconnected all of this equipment and contacted AT&TWe spoke about putting the account on Hold due to uncertainties that existedThe gentleman did so, gave me a reference ID, and said to call back when I got resettled I moved, but shortly afterwards, I was notified that I was going to be sent out of the country for work for upwards of four months' timeAs a result, I again called AT&T and notified them of this, and they said I was still on hold and to call when I returned to the countryI should note, while in Diego Garcia, I had no AT&T phone service, so I could not be reached via phoneAlso, before I left on the same call, the gentleman assisted in merging my two accountsThe next time I logged on, both accounts were there and accessible fro one accountAs a result, I had no reason to believe that, when I logged on to make payments while overseas, both accounts were active and that I was paying for both When I returned to the U.SI found mail and received calls from a debt collector regarding some $debt related to AT&TI looked online, but I showed no balance as I had kept up with my billsI checked my e-mail account, no e-mailsNaturally, I was a bit confused and concernedI worked through a chat session (two reps in one session) two weeks ago, the guy helped to supposedly merge my two accounts, and he stated no issues existed with my accountsHe then disappeared and transferred me to someone else without saying he was going to so do I logged on immediatelyThere was still only one accountWhat had that rep done over the minutes we were chatting and working through this issue? Whose account was he looking at??? So, I called again a week later after receiving more threatening calls about this mystery $outstanding debt to AT&TThat time, I spoke to FIVE different representativesSome okay, some very rude, some didn't help at allThey providing conflicting informationI was told my account had been cancelled in September by mistake rather than placed on HoldI found this to be odd since I had spoken to AT&T reps after that over the phone before going overseas who assured my account was on hold, not cancelledI was also told that the charges were due to the equipment that I had not returned because, well, I had planned to reactivate my account and had never authorized it to be cancelled since there was a 2-year contractOne of the gentlemen told me that the day I was calling was the last day that I could turn it inI assured him that he would need to adjust that because I clearly never authorized the cancellation in the first place, it was done in error by AT&T He transferred me to another rep, a woman, who said he was clueless and that there was no deadline for returning the equipment! She said I could return it to ANY AT&T location, and after I asked for an address, she provided one to me so that I could return the equipment Today, I went to an AT&T location as instructed with a big bag of equipmentI walked into the nearest store while I was out running errandsThe rep told me they could not take it and no AT&T stores take the returnsHe said, which was first to me, that I would have to go to some UPS store to return AT&T equipmentI asked why the AT&T reps on the phone told me to return to the store, and he simply repeated himselfNo apology was offered, so after asking for a UPS store address, he wrote it downI ended the meeting very upset and frustrated with AT&TI exclaimed that, it would have been nice at some point, if someone at AT&T would have apologized ONCE for this entire disaster they createdHe just stared at me....he said nothingI left the store I am VERY unhappy with AT&T, and due to all of this, I made NO EFFORT to set up another contract for this service with AT&TI am happy with that decisionCustomer service failed me on MANY occasions in this one incident, and this doesn't even include when I first orderd and the initial sissues and poor customer service issuesNo thank you, AT&TI'll keep my mobile, but I will never use U-verse again

AT&T offered to upgrade my DSL to Uverse service at home, which I took but then noticed I was getting paying them for both DSL and for Uverse service AT&T offered to upgrade my DSL to Uverse service at home, which I took but then noticed I was getting paying them for both DSL and for Uverse serviceMy DSL was set on auto pay and at the time of signing up I was told that the new Uverse service will be billed through my cell servicemonths later I just happen to notice that they were still drafting my account for DSL while I was paying them for Uverse as well I called and spoke to three different departments and finbally was able to make them understand, then one of the agent told me he is issuing a refund check for months which would take 7-business days and will be mailed out to meThat was a month ago I called yesterday again and again was transferred to different departments and finally was told there is no refund to be had!!! The balance is zero and that they

Service Type: Residential ServiceAccount: XXXXXXXXXX XXXAccount: XXXXXXXXXX XXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1We disconnected from AT&T on 6-30-but continue to receive bills for services AFTER 6-30-Today we got another bill for $for Internet Service from 8-thru 9-11-I, again, called to inquire and was passed around six timesMy previous call I was passed around timesThey now say I owe $all charges AFTER I disconnected from their serviceI can't take it anymore and want them to STOP harassing usI am a retired AT&T employee and gave them YEARS to fix my serviceI finally gave up and switched to SpectrumAT&T's customer service is pathetic and no one seems to careI hope you can helpThank you, [redacted] Product_Or_Service: Phone and Internet Account_Number: XXX XXX XXXX XXX

My regular services are under $I just received a bill for $that the company is claiming was a result of a retro correction to rates I have received a monthly bill with an additional $in charges that the company cannot explainThey have retroactively changed the monthly rate on my services with no disclosure and are trying to charge me extra for monthsSeveral calls to the company have resulted in no resolution

My husband and I attempted to have a land line set up by AT&T since where we live has terrible cell phone reception (cell phone service also provided by AT&T) We mistakenly opted for voice over IP (VOIP) originally, and after realizing our error requested service for a hard land line be activatedAT&T sent a person out who hooked up the lines in the house and the main box in the neighborhood, and when he returned (after disappearing for an hour and a half), discovered that the phone number (which was originally set up as VOIP) was never activated on the software side for a hard land line My husband contacted the technician's manager when we didn't have a dial tone by the end of the next business day and two days later, my husband finally heard from the manager saying our line would be active by pm the next day and that no one needed to be at the houseMy husband then got a text stating a technician would be out that next day, even though he was specifically told by the manager that was not necessaryAfter calling customer service, it was confirmed no one would need to be at the house but an AT&T employee would be out there activating the line By end of business that day there was no dial tone, my husband called customer service again and was given a time frame of 8am - 8pm for the next business day, which was a Monday, and told someone had to be at the house for the technician No one ever called nor showed, and two weeks later we still have no active land lineThis is the most pathetic and laughable experience my husband and I have dealt with when it comes to customer serviceAT&T has no idea how to install or activate a land line and does not have any idea how their technicians are supposed to install (does someone come out or not to activate the line - we've gotten conflicting accounts)A side note, when my husband called to make sure the service and phone number was definitely cancelled, because we are absolutely not using AT&T for this, their systems were down and he was told he would get a call back to confirmHe never didUnfortunately we have to use AT&T for other services, but I guarantee if we had the option to go somewhere else we wouldWe are going to have to use VOIP since only AT&T offered a land line in our location, but we will be going with a competitorAn absolutely pathetic experience, and if a letter grade could be given, an F"Negative" just doesn't begin to describe this deplorable experience

Service Type: Residential ServiceAccount: XXXXXXXXXXAccount: XXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I am filing a complaint to dispute the disconnection chargesI have paid several $ disconnection fees and I feel that is completely outragesI can purchase another service with the money spent for the disconnection feesI am a college student and I simply can't afford that and I think the charges are completely unfairEach time I was cut off I was only about days late and the I paid it the same dayI am entirely displeased with AT&T and the service providedI would like for the cable service to be cancelledTo charge your customer is ridiculous and that should be changedIf want to be as far away from At&T as possibleI am requesting that you please refund those charges and disconnect my TV servicesThank you for your help Product_Or_Service: ATT Uverse

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I made a payment of $100.21 on July 15, 2017. On July 17, 2017, my bank e-mailed me informing me that my account was overdraft. ATT U-verse took 2 payments of $100.21 from my bank account. I immediately called and spoke with ATT agent name [redacted] that informed me she [redacted] forward my information to Account Receivable to credit my account of one of the duplicate payments. On July 21, 2017, my bank emailed me again informing me that ATT is trying to deduct another payment of $100.21. I called my bank to stop payment and placed a fraud case with Wells Fargo for this additional payment. I called ATT Uverse to discuss this matter at 4:21 PM, I did not get off with ATT U verse until 6:19 PM. I have been transferred to so many different departments within Att U-verse, that it frustrated me that I decided to c

As of January 23, 2016 I was charged to my bank account $65.00 a month up until march 1st, 2017. When I made multiple claims to cancel my service. I spoke with a representative and they told me I would get refunded and they would get back to me. I waited a whole two weeks, with still no response until I called them myself. They told me that they had to deny my refund because they had no record of my cancellation claim. I am very upset, I do not recommend this service. They will make you wait on the phone for hours just to call you a liar. Ultimately I switched because they could not offer me a fast speed of internet. I will notify my friends and family to not associate themselves with this kind of customer service.