AT&T

I was using AT&T chat services in order to get current incentives on moving my Uverse service to a new houseI had given them the new address to verify that it was eligible for service and was waiting for them to get back to me with the incentives when I was disconnected from chatI received phone calls from the chat agents supervisor while I was at work, at which point I could not talk, and then I received emails thanking me for my AT&T order that I had placedI never authorized an order, nor did I get far enough into a conversation with any agents to place an orderThey had placed the order without my consent all the way down to scheduling a disconnect day with my current service and an installation date and timeVery shady business practices Order_Number: [redacted]

I Contacted them about a phone call we received by a AT&T/ DIRECTV employee. about use as a valued customer they offered 3 prime shows for 3month free and a gift card. so today I called them up when I ask about the offer at 1st the lady said No, it was a scam then she said yes when I ask why it wasn't on. she said that I would have too have Leah contact them for a 4dig no# and security Q. when I informed them that I was also on this account . she said when AT&T had taken over Directv that changed again with out our permission in the pass years that we have had this account I have made any changes that needed to be change now AT&T is saying that I'm not Authorized when I ask to speak to a Supervisor over this problem after 31min. on the phone waiting for them I was hang up on I call back then it started all over again so sating on a phone for more then a hour I told this lady I was counting the BBB and making a complaint about everything PS when DIRECTV ran it we had 4dig no# and

AT&T collected an unauthorized payment from my account AT&T collected an unauthorized payment of from my account on yesterdayI called to resolve the issue I stayed on the phone with over different reps for over and a half hrs the issue was not resolved and I was handled with such disregard I was literally in tearsEveryone could see the issue but no one could help reverse the payment I was simply trying to get a payment reversalA customer service rep even told me to stop payment whichwouldcostme why should I pay fees in addition to the bank fees I've already incurred due to the over drafting of my account because of the unauthorized paymentThis is isn't the first time this has happened so I'm not surprised I can only imagine how much money AT&T steals from people's accounts who have a little more in their accounts and don't notice a random $coming out of the accountAfter much mental anguish and hrs later I finally called back to give AT&T one more try to corr

I have paid different amounts since March. I was told on 7/31 that my bill should be $117.82 plus taxes. I've had AT&T service for a couple of years. I started with Uverse TV, internet, and home phone. In March my bill went up to $173.83. I called and was told they didn't have any deals with Uverse, so they talked me into getting Direct TV, and my bill would be about $130.00. On 4/7/17 my bill was $242.14. I called and was told to go ahead and pay this amount and he would get it fixed, on 5/4/17 My bill was $138.28, on 6/1/17 my bill was $191.86. They were trying to charge a disconnect fee for UVerse. After I called I was told to pay $141.86. On 7/8/17 my bill was $299.09, I was told to pay $149.09. I do not have a copy of the next bill, but I called and the woman told me my bill each month should be $117.42 plus tax.I paid $118.14. Then I started getting letters that a $25.00 credit that I was not aware of was going away, so my next bill was $131.23. Now this month I am being cha

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have had several bad experiences with AT&T customer service representativesI called to track the status of a reward and was treated poorly and hung up onI asked to speak to a supervisor and the representative ( [redacted] ) would not help and was incredibly rudePer the online reward site, the reward is supposed to be mailed after the day service validation periodIt has been days and I was told that the reward was put on hold on my account for no reasonThis is unacceptable from such a large companyWhen I asked if I could have the reward shipped to me before I leave for deployment they said they could not do anything to help meThe reward system seems like a scam and I will no longer be recommending AT&T to anyone who wants good customer serviceAs a long term AT&T customer, I expec

Complaint taken over the phone from consumer Mr [redacted] has new contract that includes internet, phone and TV He only wants Phone and TV package He does no own a computer and does not know how to use one AT&T rep told him it would cost more for just the phone and TV and signed him up for internet AT&T Account number [redacted] New activation date 3-1-

Service Type: Residential ServiceAccount: No accoundAccount: No accoundReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0I am in the process of moving and contacted ATT to establish new internet serviceI saw on their website that they offered ATT fiber with downloads of 1000mbs at my new addressI proceeded to call their sales department and spoke to [redacted] who told me that this was availableShe then proceeded to ask for my private information such as DOB and SSNShe then told me that their department was not able to pull my credit report and that I would have to call the Customer Service Department the following daySo the following day I find that my Credit Report has been pulled twice by ATT so I went ahead and called the sales department againThey transferred me to the customer service department who told me that the service I was initially interested in isn't available and that I only have the opti

advertisement and not receiving what was promise to me When I moved my services I was promised a move reward cardThis is also advertised on tv and on post office address change formWhen contacting AT&T nobody can ever answer and get my reward out to me,

I can't tell you how angry I am with AT&TJuly 7th I had upgraded from DSL to UverseThey didn't tell me that the auto debit which I have used for years would terminate and I needed to sign up again for UverseSo, my service was interrupted for nonpaymentI logged on and it said the bill was paid in full but I paid in an attempt to get the account active again after hours so I could run my businessIt didn't work so I called the next day and they said even tho it showed due that I owed - the I paid for a balance and she said Id have service in hoursdidn't happen so I called Again and she spent a bunch of time working on trouble shootingdetermined to send out a contractor to fix the issueI asked for a credit since I was w/o service from about 7-3-to 7-21-and they all fought like hell to offer any refundThe rep who scheduled the service call never bothered to dispatch the call so I woke up at 7:to wait for the 8:00-12:arrivalSince she didn't set the appointment I was left to call again for about the 5th time and they said they would schedule a new rep to come service my account at a possible charge to meI try to go online with my laptop and I get an error message like I'm some loser who doesn't pay their billsThey finally told me I needed to set up auto debit again for the Uverse and I did't that plus pay the monies owedThey credited the amount paid to the old closed DSL account so my Uverse account still didn't workFamily set up a new TV being here for a funeral and a big ole PAY your ATT bill came up on the screenI wanted to dieReally not having service, not being told autopay would cancel and then now scheduling the truck to come repair my account then billing the old closed account and not the new accountThen the new tech was to arrive and I get a text that they won't be here by as promisedI have a pinched nerve and want to go to the doctor at 5:so I don't have to go into the weekend in painThe new tech said she just got called to be here so I hope se can manage to fix itTo top it off the double billed my cell phone this month when they committed that they wouldn't charge for over usage since it wan't my issueThey wanted to offer a big fat when I have been w/o service for weeks, stood up for service call, over charged almost double on my phone spent over hours on phone just todayHow the hell do they have a A+ rating with 22, THOUSAND complaintsRevdex.com this is Not rightGive them an F and you know what it stands for

I started [redacted] in March along with direct tvThe next day I logged into my direct tv and an offer for $per line to sign up for att poped upI called they assured me I qualified for itNow I am on my 3rd bill with lines and still no creditI have called half the people I talk to don't know what they are talking about the other half found the promo but didn't know how to get it on thereI have wasted several hours on the phone with attIf it doesn't get rectofied I [redacted] bring my business elsewhere https://www.att.com/shop/service/switch/#/switch?offer=200Offer&source=ICOXXXXXX...⇄ That is the link to the offer that multiple reps with the retention department said I did qualify for and still haven't gotten anything

Service Type: Residential ServiceAccount: XXXXXXXXXXXXXXXXXAccount: XXXXXXXXXXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October 2015, I moved and requested to have my AT&T DSL line transferred to my new home address. Instead AT&T wanted to hook me up to U-Verse. I agreed and a ticket was placed to hook up U-Verse. Over the course of the next 6 weeks I had three separate technicians come out to my home. All three technicians cancelled the order because it was physically impossible to hook my home up to U-Verse or DSL. My home is located too far from the nearest box. Over the last six weeks, my husband I and I have spent numerous hours on the phone with AT&T trying to close the account and retain our email address that we have had for over 22 years. I myself have spend over ten documented hours on the phone with multiple representatives. AT&T closed my account in error before crediting the ch

Since I can no longer get wireless service from my home to to changes at AT&T's end, I decided I needed to change carries. I called AT&T and asked if I get a refund if I left in the middle of my billing cycle. I was told that I would and moved forward in changing carries. I then followed up to find out how I would get my refund and then was told that their employee gave incorrect information and essentially it was my touch luck. I asked to speak w/ a manager and was told me they would call me w/in an hour. That never happened. I called back and was put on perpetual hold. I called a third time and did finally get a manager who said that his employee gave me incorrect information. It was my touch luck as the fine print of the contract says there is no refund. The good thing is I am no longer a customer of AT&T. If you are looking for a company w/ reliable service and good customer service, look elsewhere, as you won't get it from AT&T!

Service Type: Residential ServiceAccount: [redacted] Account: [redacted] Reached: [redacted] Ext: Day Phone: Impacted Phone: [redacted] Accept Agreement : 1I have been a loyal Ma Bell/AT&T customer since the mid-80'sAccording to their records, I've paid for their bundled services since Routinely, I've had to place a call to AT&T because they NEVER honor their contract! I've spent hours on the phone with unprofessional Customer Service representatives discussing issues with my bill because of their "bate and switch" tacticsSince 2011, I've changed my bundled package (Uverse, Internet and landline) so often to keep prices at a minimum, to dropping Internet speeds and my landlineALL changes have been because of AT&T "bate and switch" tactics which all result in an increased ratePrior to April 26, 2018, I called AT&T because I received an advertisement in my mail indicating AT&T's bundled package had dropped dramaticallyAfter over an hour

ATT CSR confirmed me that they will keep my internet discount after I discontinued my wireless service; but they bumped up price a lot I had both wireless service and U-verse internet service from AT&T before Apr 1, The internet service monthly charge was $including $discount (so the original price before discount was $per month) for which I signed up in Nov during their promotion for a one-year contractBefore I cancelled my wireless service with AT&T on Apr 1, 2016, I contacted AT&T customer service twice to check whether I would lose the $32/month discount for the internet service if I discontinued the wireless service with themThe first time I contacted AT&T via phone call on either Mar 30, or Mar 31, and the second time I contacted AT&T using their online chat service on Mar 31, (the online chat reference number is: [redacted] and the CSR was [redacted] )Both of the CSRs confirmed to me that the discount for internet is a separate di

Service Type: Residential ServiceAccount: XXXXXXXXXAccount: XXXXXXXXXReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1I have been a customer to AT&T Uverse for almost years noweven through a move and have only had my service disconnected less than a handful of times over this entire periodThis past month I forgot to pay my bill and had my service disconnectedLess than hours after the disconnection, I paid the bill and service was reinstated The fee of $50, at 1/the total of my monthly bill and applied after less than hours of disconnection, is absolutely egregious and is not a contract of equal benefit especially for an otherwise loyal customer with absolutely no plans to change providersNone the less, AT&T customer service refused to waive the charge Cable is already on the out slowing subscription rates and increasing customers "cutting the cord"It boggles my mind that UVerse is willing

I have been an At&T loyal customer for over years, but with all the dozens of other carriers out their, it is now time to move onAT&T reps are the worst, they are rude, ignorant and have no idea how to communicate to the general publicTrying to speak with a manager? Forget about it, they are dumber than a door knobIt has been over weeks AT&T is trying to charge me for my iPhone 7, claiming that I returned the equipment lateSo check this out, I submitted my receipt from the post office, showing the date I returned the equipment, which was within the timeline they gave meAT&T currently has the phone, probably resold the phone already, but still trying to charge me $for a phone I do not have in my possessionAT&T is just not the same, AT&T have no care in the world for their customers, and on top of that, every time I called about my issue, the only thing they care about is selling me their stupid as satellite tv planLike really??? Forget you AT&T, your customers should always come first

Service Type: Residential ServiceAccount: XXXXXXXXX Account: XXXXXXXXX Reached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 1In October of last year AT&T took a deposit of $449 from me told me that is my bill ever got disconnected the dishes go towards my bill and tried to cancel my service and now they're saying that they cannot use my money to put it on the bill Because I forfeit it. But they told me to that it would go to watch my bill and I used 5 of it to go for my bills when I have service with them now they're saying I have to move the rest because I'm leaving now so where does my money go do I not get it back or is it gone

I recently relocated to the San Francisco area for workMy service here is beyond horrible, I have contacted ATT about the matter and there answer was that there was not much they could doSo do to the reply that was given to me I requested my bill be adjust in some kinda way considering I was not getting the full service I was paying forAfter my request the agent informed me that they could not give me any kind of credit or adjust to my account until the bill cycle closed outI have attempted to get my credit now on numerous occasions yet have not been successfulThis morning(07/26/2017) I was trying once again to get my credit and it's no surprise I got nowhere with themI attempted calling but of course the call was dropped; so I went ahead and got on with the chat option and was this the most frustrating experience of my lifeThey acted completely clueless and uninterested on my matter, they kept transferring me to "right department" because turns out every department I was

AT&T has very poor customer service Their prices are very high I can't believe that AT&T, the giant, doesn't have adequate customer service I would not recommend this provider to anyone They're quick to collect money and slow doesn't describe their customer service

Service Type: Residential ServiceAccount: XXXXXX-XXXX-XXX XAccount: XXXXXX-XXXX-XXX XReached: XXX-XXX-XXXXExt: Day Phone: Impacted Phone: XXX-XXX-XXXXAccept Agreement : 0TO WHO IT MAY CONCERN: On Oct8, 2015, I called ATT to discuss the increased monthly bill of my phone landlineI was told that ATT would credit my account for (my SeptBill)Then I was told I could save money if I bundled my landline with Direct TVOn 11-8-15, [redacted] indicated that my phone bill would be $+ taxes & fees which would add up to The Direct TV would be $44.00, which would total the bundle to I was also promised a $Visa Gift CardI have called many times to all parts of the world, with no Resolution I would be told, "wait until the day period is up, and all the billing would be corrected I called Direct TV and they said that this originated from ATT and they would need to fix this WELL NOTHING has been done My last cal