ATS Processing Services

Dear [redacted],  Thank you for contacting the ATS Processing Services. We would be happy to assist you in regard to Notice Number [redacted]. When we receive a violation from the issuing authority we will have two options depending on when we receive the notice. We...

can either transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your name. The issuing authority has reissued the violation in your name and should mail it to you at the address on file. If you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directly. We will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $30.00 administrative fee as a one-time courtesy. Please be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesy. We hope that this information is helpful.  Best Regards, ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $43.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $9.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $17.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

M[redacted] M[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] ([redacted])

I had to drive onto the tollway in [redacted] due to the heavy flooding. We were directed onto the tollway by the State Police. When I approached the first tool booth I asked about the charges and were told there would be none. I turned in the rental car I had to [redacted] and mentioned this. I was told that there would be no charges on my card for this. A few days later I was charged. I called [redacted] and was told they would handle it, but I should dispute with my bank which I did. A month later I followed up and was told that they should have had me call Plate Pass myself, which I did. I talked to a lady who told me to reverse the claim with my bank and they would credit my funds back. I contacted my bank and they lifted the claim as of July 1st. I called Plate Pass and they said within 3 to 4 business days the money would be back. I called again on the 12th and they said that they could not see the problem. Call back in 2 days. I called back and was told that they would wait until they received official notification from [redacted] and then and only then they would mail me my funds back. They told me it would be approximately 6 months. This is ridiculous, plus the fact when I asked them how they would mail me the check without my address, the man had no clue how to respond. I am talking to an attorney. It is such a small amount, $28.25, but the fact is that they charged me this over 2 months ago and despite myself, [redacted] and my bank, as well as one of their own managers saying that yes, she could see there was an alert that no charges should be charged, per the [redacted] Tollway authority and the [redacted] State Police. This is unbelievable.

Dear [redacted], Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the processing of tolls.  We have forwarded your request to our...

Refund department to remove the complete balance for the amount of $30.00.  Please allow up to 5 business days for this to appear on your account.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response sent by [redacted] Traffic Solutions (ATS) in reference to complaint ID [redacted].  I also confirmed find that ATS has finally issued a refund to our credit card account.  Thank you for your help with getting this complaint resolved.Sincerely,*. [redacted]

Dear [redacted],

Our records only indicate a rental agreement number under your name ending in [redacted] from 7/30/2012.  We also show no rental agreement for the period of 5/12/14-5/14/14 as you indicate in your complaint. To better serve you, we ask that you provide your full rental...

agreement number.  Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

We sincerely apologize that we have not received your emails.  Our customer service department works diligently to answer emails in a timely manner; however it seems we are not in receipt of any emails from you. 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

 

Regards,

PlatePass® Customer Service

Dear Customer,

Thank you for contacting ATS Processing Services with your inquiry.

Unfortunately we are unable to locate your records with the information provided.

Can you please provide any of the following information, so we can better assist...

you?

- The name and address as it appears on the rental agreement

- The rental agreement number

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

ATS Processing Services, LLC.

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]  Here is the letter I sent to them in response to their response stating that they've never received payment
"Dear Mr. [redacted],
Thank you for contacting the [redacted] Tolls and Fines Service Center in regard to Notice Number [redacted].
We apologize for any system issues you may have had when submitting your dispute.  American Traffic Solutions processes tolls and fines issued to [redacted]. According to our records, The Toll Roads Violation Department issued 2 toll fines to the vehicle as payment was not received within 5 business days of occurrence. The notice mailed to you in April pertained to the administrative fee associated with transferring those fines from [redacted] directly to the renter. The administrative fee is a standard fee per the [redacted] rental agreement and does not cover the cost of the fine. 
Unfortunately, our system does not reflect a payment for the administrative fee billed in April. Therefore, a final notice was issued for the administrative fee in July. If you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full.  The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted]
We apologize for any frustration this may have caused. Please allow up to 5 business days for processing once documentation is received. 
It is our hope that you find this matter to be resolved.
Thank you,"

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We show that your...

account was refunded in the amount of $21.78 on 6/19/2015 It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Dear [redacted],

size="3"> Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We apologize for any miscommunication regarding the administrative fee. We issued a refund for the $30 on 5/20/16.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

 

Using the details you have provided, we are unable to locate the...

information related to the red light camera violation. To resolve this issue, please provide us with some of the information below:

 

•Name of the rental agency.

 

•Return date of the rented vehicle.

 

•Name and address of the primary renter as it appears on the rental record.

 

•Driver’s license number.

 

•Rental agreement number.

 

•Last four (4) digits of the credit card number that was charged.*

 

•Expiration date of the credit card number that was charged.

 

•Date the credit card was charged.

 

 *To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private.

 

Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have...

forwarded your inquiry to our refund department to remove the administrative fee for the amount of $19.80. At this time we are unable to remove the two tolls in question as there is not option to pay at toll location.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees  incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you, PlatePass® Customer Service

Dear [redacted],...

  Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $27.43.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

ATS has verified that the ticket you received for the...

City of Plano has been paid.  You were made aware of the ticket by ATS providing the city with an affidavit nominating you has the renter of the vehicle at the time of the violation.  This process is not without cost and is why you were charged the $30.00 administrative fee.  However, as a onetime courtesy, we have agreed to issue a refund for the $30.00.  Please allow up to 5 business days for this to appear on your account and it is our hope that you find the matter to be resolved.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. [redacted] reported two violations to us with a toll charge of $6.15 plus a violation amount of $57.50, equaling $63.65 for each violation, for an invoice total of $127.30. In addition, ATS charges an administrative processing fee of $30, which breaks down to $15 per violation. As a one-time courtesy, we have refunded the full amount of $157.30. For future reference, any tolls that are accessed for this toll authority without payment must be paid directly to [redacted] within 5 days in order to avoid the $57.50 violation fees. For more information, please contact [redacted] directly or visit their website at [redacted]. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services