ATS Processing Services

I feel the feed should be wave I wasn't given notice of ticket at no point

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the administrative fee for the amount of $24.75.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $29.35.   Although we do understand your frustration, time and effort you have put into this, we are only able to refund you what we have charged.  Please allow up to 5 business days for this to appear on your account and thank you for your patience.   It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $16.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.  Thank you,  [redacted] Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $28.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you, PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  A refund in the amount of $60.00 has been issued as a onetime courtesy.   This may take up to 5 business days to appear on your...

account.   Please feel free to contact us if you have any additional questions or concerns.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded...

your inquiry to our refund department to adjust the administrative fee and issue a credit in the amount of $9.90.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.

For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding

PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Dear Customer,

Thank you for contacting ATS Processing Services with your inquiry.

We are unable to locate your payment information, based on the information provided. So we may better assist you, can you please provide any of the following information?

*...

Rental Agreement Number

* First and Last Name, as it appears on your rental agreement

* Address, as it appears on your rental agreement

We apologize for any inconvenience that this may have caused and thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

ATS Processing Services, LLC.

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

[redacted] offers an optional [redacted]...

service for a small daily fee. We apologize if you were not informed of this service at the time of your rental and have given you a one-time courtesy refund of the non-opt-in administrative fees totaling $75. You should see this refund on your card within 5 business days.

 

You do have the option of opting into the [redacted] service at any time during or after your rental and, in the future, may contact our customer service department if you wish to opt in and reduce your admin fees.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted](877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,

Thank you for contacting us with your inquiry.

Our research team has identified the error and refunded you in full. Please allow 3-5 business days for the refund to process.

Thank you for bringing this matter to our immediate attention.

Best...

Regards,

Business Analyst

PlatePass, LLC.

I rented a minivan class auto from [redacted] for a family vacation to Orlando, FL on June 12, 2015. We picked up the car and went for our vacation in Florida, and returned the car on June 22, 2015.

To my surprise and shock, I then received multiple charges totaling over $1,000 to my [redacted] card that had been used to guarantee the rental with [redacted] from PlatePass, claiming that I had used over $1,000 in tolls during that week, everywhere from Virginia, Maryland, Washington DC, Delaware, New York, Pennsylvania, etc. Mind you, none of this was related to my use of the vehicle in Florida.

I called ATS Processing, the parent of Plate Pass, and after multiple complaints and days of research on their part, they removed the charges and I was comfortable that the case had been closed appropriately. Now this week, I receive an additional invoice from PlatePass/ARS for $62.25 of "additional tolls" that were supposedly reported late by the toll authority. A day later, I get another letter informing me that because I haven't paid this invoice for $62.25 (which WASNT MINE and I just got the day before), my rental priviliges at [redacted] and other companies would be suspended.

What an absolute nightmare it has been dealing with this company, when I didn't even know that PlatePass existed when I rented the car. Apparently all of this is buried in the rental agreement somewhere. My advice to all is not to rent from [redacted] or any other company that uses PlatePass, lest you end up with thousands of dollars of charges that were not incurred by you, in my case even 9 months after you returned the car.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I noticed that the Revdex.com website has closed my case because the business told the Revdex.com I’d be getting a credit to my account within 5 working days. It’s been 5 working days since they wrote that email to you, and as yet I see no credit to my [redacted] account. This has been going on since August. They have had my money for 5 months, and have told me for about 2 months that I’d be getting a credit, and they never follow through. Do I now have to take this to Small Claims Court? Would you please follow up with the business to find out why I haven’t gotten a credit yet to my [redacted] account, and let me know what they say? I’d appreciate a response from you as to what you will be doing, if anything.Regards,

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

On 2/4/14 we received notice of a parking violation...

issued to the rental vehicle by [redacted]. You may view a copy of the citation at [redacted].com.

 

While the initial fine was $45, the notice stated that a late penalty of an additional $45 would be applied 21 days after the issuance date of 1/17/14. As this only allowed us 3 days to send a check for the violation, it was processed with the late penalty included.

 

The issuing authority returned our check to us on 3/6 stating that only $45 was due. We are not aware as to why they waived the late penalty. We reissued payment for the amount of $45 and an adjustment was made to your account reflecting this. We have issued an additional adjustment for the $30 administration fee and original $45 fine as a courtesy, leaving this account with a balance of $0 due.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear [redacted],

 

Thank you for contacting PlatePass® with your inquiry.

 

After reviewing the details of your inquiry, we have determined the charge in the amount of $26.66 was for one VIDEO toll accessed during your rental period the use of the...

electronic toll payment service offered by PlatePass® while under rental agreement [redacted].  Additional information is located on page 3 of your attached invoice, as well as page 3 of your rental contract.

 

If you did have an active transponder during your rental period, please submit your statement showing activity between 10/26 10:41 and 11/9 09:21, and we will gladly refund the administrative fee.  You can send this to [email protected] or fax to ###-###-####.  Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.  This is all described, as well as instructions how NOT to use the service if you did not wish to, in the rental contract that was signed prior to receiving your keys to the rental vehicle.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

 

Regards,

 

PlatePass Support Specialist

Dear Customer,

Thank you for contacting PlatePass regarding your concern as it is our goal to provide you with the highest level of customer service.  

We apologize for any inconvenience this matter may have caused.  We have refunded the...

administrative fee of $24.75 as a one-time courtesy.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter

responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you.

Best Regards,

Business Analyst

PlatePass®

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance.

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

 

PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted]l, Thank you for contacting [redacted]® with your inquiry. Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide your rental agreement number or any of the following information:  ·         Name of the rental agency.·         Return date of the rented vehicle.·         Name and address of the primary renter as it appears on the rental record.·         Driver’s license number.·         Rental agreement number.·         Last four (4) digits of the credit card number that was charged.*·         Expiration date of the credit card number that was charged.·         Date the credit card was charged for the [redacted] expense.·         Dollar amount charged to the credit card. *To access your account by credit card number, the last four digits are required. [redacted]® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. [redacted]® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]® Customer ServiceInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |