ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry...

to our refund department to remove the complete balance for the amount of $30.25. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. 

 

We received your email stating that you had paid for all tolls during your rental. According to the notes on your account,...

a customer service representative replied to your email on 9/23/14 informing you of the video tolling system in Florida, which does not allow for cash payments at most locations.

 

Thrifty offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. Please let us know if you would like to opt in at this time, which will result in a cost decrease of $91.85 for your account.

 

As a courtesy we have removed your name from the Do Not Rent list in order to prevent any issues for you while this is being resolved.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards, 

ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance for the amount of $24.36. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Thank you for contacting PlatePass regarding your concern as it is our goal to provide you with the highest level of customer service.   We apologize for any inconvenience this matter may have caused.  We have refunded the administrative fee of $24.75...

as a one-time courtesy.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you.Best Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,Thank you for contacting [redacted] with your inquiry.Our records indicate that upon receipt of your personal toll tag statement, our Customer Service Team emailed you requesting a Toll Statement which displayed the Toll Transactions for the questioned time period. It...

appears that communication failed to convey that no action would be performed until receipt of the requested documentation.We have refunded you in full and apologize for any inconvenience that this may have caused you.Thank you for bringing this matter to our immediate attention.Best Regards,[redacted]Business Analyst[redacted], LLC.

Dear Sophia M[redacted],Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  We have forwarded your inquiry...

to

our refund department to remove the full balance in the amount of $31.35. Please allow up to 5 business days for this to appear on

your account and thank you for your patience.  For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted] | Monday -

Friday, 6:00 AM to 4:00 PM PST |

This company is a complete scam working with AVIS and other car rental agencies to charge ridiculous administration fees for poorly following up on moving violations while renting cars. I paid the state government agency directly for a camera speeding violation in which no hard copy ticket was issued to me. I was still charge a $30 fee for them to send me a piece of paper.

I rented a Hertz car from 10/03/2016 to 10/14/2016.

I used the platepass for tolls during the rental period, but I have not yet to receive an invoice. Platepass customer services told me to wait 7-21 days. Over 21 days have passed, and there is still no invoice. Now, Platepass gives no timeframe and state that they are at the mercy of the Toll Authorities to process transactions.

How is it good business practice that I have to wait for nearly a month even know a business balance, let alone close it?

No reasonable business accounting in this day and age should take that long..

Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the complete balance for the administrative fee of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.  Please be informed that your account was refunded in full on January 13,...

2014, in the amount of 69.05.  We apologize for any delay and hope that you find the issue to be resolved. Best Regards,ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.  As stated in our email response to you on 8/14, the multiple invoices...

and charges on your account were due to a technical error wherein ATS did not receive the Platepass Opt-in information for your rental. We have corrected the issue on our end, updating your account to reflect the Opt-in status. This should prevent any new toll charges from being billed. A refund of $16.12 was issued to your card on 8/18 for the last tolls that were charged.Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   ATS would like to apologize if you feel the charges you received are in...

error.  If you would like copies of violations for any of these tolls you may contact the cities directly.  As requested, a refund in the amount of $128.65 is being issued.  Please allow up to 5 business days for this to appear on your account. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to issue a refund for the $105.00 administrative fees.  Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to the rental agreement for renter responsibilities regarding tolls, violations and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following...

information:

·Name of the rental agency.

·Return date of the rented vehicle.

·Name and address of the primary renter as it appears on the rental record.

·Receipt request

·Driver’s license number.

·Rental agreement number.

·Last four (4) digits of the credit card number that was charged.*

·Expiration date of the credit card number that was charged.

·Date the credit card was charged for the PlatePass expense.

·Dollar amount charged to the credit card.

*To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private.

Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.

Thank You,

PlatePass® Customer Service

Dear [redacted]

class="apple-converted-space">,   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $43.85.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    After reviewing the details of your inquiry, we have determined the charge in the amount of $27.75 was for the use of the...

electronic toll payment service offered by PlatePass® while under rental agreement [redacted]. The vehicle went through four tolls during the real period.   Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We have attached further toll information for your records. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer [email protected]

Dear Customer,

Thank you for providing this information. We were able to locate your account. These charges are for electronic tolls in Florida during your recent [redacted] car rental, rental agreement number #[redacted]. Per the rental agreement, any additional charges, including tolls, will be charged to the credit card on file. Two electonic tolls were reported by Sunpass on 8/24/14. Your credit card was charged $2.36 for the tolls plus an administrative fee of $30.

[redacted] offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. A letter notifying you of the charges was mailed to the address on file on 9/8/14. A copy of that notice is attached for your records. As a courtesy we have refunded the $30 admin fee and you should see the credit reflected on your card in 3-5 business days.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused. 

Please allow up to 3- 5 business days for the refund to appear on your account and thank you for your patience.

For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

([redacted]) [redacted] | Monday- Friday, 6:00 AM to 4:00 PM PST |