ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

ATS did issue me a provisional credit but it was reversed because ATS disputed it, as seen in the attached screen capture of my bank statement.  

They can certainly confirm on their end since it happened 8 days ago.

They claim that they believe my case yet they've fought me every step of the way!  Why else would they dispute it with my bank? 

Even now they say the tolls fit within my mileage, sure they do but only if you discount all of the actual driving I did!  It's

preposterous to think that I only drove to-and-from the tolls directly with little in between or take into consideration where I

was staying in relation to all of the tolls.   I was in NY for 10 days, do they think I only drove to the same tolls over-and-over

and went nowhere else?  I have receipts & pictures from all of my destinations that are nowhere near the tolls near the alleged times! 

There's a reason ATS has well over 200 Revdex.com complaints!  Had I not contacted the Revdex.com I would never get a single response from them!  

I've contacted them at least 3 times by phone and email and nobody has ever replied.

I'd like an immediate refund of the $155.91 and no more excuses or accusations that I went through these tolls when there is absolutely

no evidence of such beyond some transponder that was certainly not in my rental car at the time.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

It's just unfortunate that I had to spend several hours on the phone with ATS, my bank + emails to ATS and Revdex.com to resolve this which should've been done far more quickly and the initial dispute investigation should have been more transparent (what was reviewed?  What were the findings? etc...).

Regards,

 

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

We apologize for any delay or misunderstanding...

regarding the charges you received.  Your account was sent for review 10 days ago and you were found not liable for the charges.  The requested refund of $156.85 was processed on 02/24/2014, and should appear on your account within 5 business days.  It is our hope that once the refund is received, you find this matter to be resolved.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the complete balance for the amount of $21.88. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]  I am not unwilling to pay for their services, when actually performed, and so a full refund appears to be hush money (or they didn't read my complaint thoroughly).  [redacted]orporation is equally guilty in this matter and they'd better hope [redacted] doesn't become President.

Regards,

Dear [redacted]

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand...

your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $40.42.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   [redacted] Customer Service [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

[redacted],

Our research shows that a video toll was accessed during your rental period.  Meaning, a picture would have been taken of the vehicle and there would be no way to pay cash at this specific location.  Also our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have removed all charges.   A refund of will be applied to your account within the next 3-7 business days.

 

For additional information, you may contact us by e-mail or by phone.

 

Regards,

 

PlatePass® Customer Service

[email protected]

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

Our records indicate that this account...

was researched on 2/12/14 and a photograph of the rental vehicle accessing the toll was emailed to you on 2/13/14. We apologize if you did not receive this email and have issued a courtesy refund for the full amount of $15.77.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to fund the amount of $45.05. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the administrative fee balance for the amount of $14.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As requested by PlatePass, I have provided more details so that they can further investigate my missing invoice.  I will not provide the information in this correspondence, however.  As originally stated, I'm equally concerned by the lack of responses as I am by my missing invoice.  Prior to this complaint, I've sent 4 messages with no receipt and/or reply.  That is an alarmingly high failure rate for a medium such as email communication.

As such, I have sent an email to [redacted], as directed by their website.  The message was sent Sat, Jul 12, 2014 at 5:29 PM EST with subject "Re: Missing invoice: [redacted] xxxxxx[redacted]."

Regards,

Dear Mr. [redacted],   Thank you for your feedback and for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We apologize for any technical issues you are experiencing with our website. We will...

have an associate reach out to you to further discuss these issues. Please advise the best contact information to reach you and we will contact you within 1 business day.   Once again, we apologize for any inconvenience this may have caused and we hope you find this reply helpful.
 
Sincerely,
Charity C.
ATS Processing Services

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance.  

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

 

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we...

have forwarded your inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

An email was sent to the complainant asking for additional details with regard to the violation he references in his complaint. No violations had been located associated to his name or address, so I was unable to determine why, or even if, a second notice was sent on a violation that had been...

paid in full. The complainant did not respond to the email asking for additional details, so unfortunately we are unable to move forward with the investigation.  
Brad J[redacted]
Director of Operations

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I am disturbed that this business has been awarded your A+ rating.  I have attached copies of the documentation they sent to me, nowhere does it provide the actual ticket number so there is no way to dispute their charges.  I contested this twice on their website but it seems this company only responds to complaints from you.  In my mind, this company doesn't deserve an A+ rating and it reflects badly on you.

Regards,

Dear ATS Processing Services,
All tolls associated with this rental agreement were submitted to the [redacted] Dept of Transportation for processing.  The [redacted] Dept of Transportation (the tolling authority) does not indicate any outstanding tolls associated with this rental car agreement.  Unfortunately, I am unable to submit payment without proper documentation from the tolling authority.  Please direct all future inquiries to the [redacted] Dept of Transportation to resolve this issue.
 
Sincerely,
 
Jason