ATS Processing Services

Dear Ms. [redacted], Thank you for contacting the Thrifty Toll and Violation Processing Service Center in regard to Notice Number [redacted]. American Traffic Solutions processes Tolls and Violations issued to...

Thrifty rental vehicles. As business partner, we are able to address the tolls and administrative fees. We would advise to contact the Thrifty location directly in regard to request for rental credits. In regard to tolling, Thrifty Rent a Car offers PlatePass All-Inclusive as the tolling pass available for purchase with the rental. In the event that a toll is processed to the license plate without purchase of the toll pass, the renter is billed the toll amount plus a $15 administrative fee.  This is the rate stated on the standard Thrifty rental contract. We make every attempt to bill all tolls in a timely manner. Unfortunately, our process cannot begin nor complete until the Toll Authorities have finished processing the tolls to the vehicle. Our records indicate that we spoke with you on 07/18/2016 and an offer was extended to honor the original rate of the toll pass, $52.49. PlatePass All-Inclusive pass is a flat rate tolling service that covers all tolls during the rental regardless of when reported. Acceptance of this pass would cease any further charges, reduce, and refund the difference of $26.89. As we value you as a renter, we can offer a one time courtesy reduction of 50% of the administrative fees. This would reduce and refund $37.50 to the card charged. The caveat of this offer is that it does not cease billing if further tolls were reported. We apologize for any frustration with this process and look forward to your response regarding the offers above. It is our hope that you find this matter to be resolved. Thank you for choosing Thrifty. Alicia R.| Customer Service Representative Thrifty Toll and Violation Processing Service Center Phone: ###-###-#### | Fax: ###-###-#### [redacted]@atsol.com | www.thriftyrentalfine.com

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $25.50.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

The $25.00 administrative fee you were charged is for the process of ATS nominating you as the driver at the time...

citation [redacted] occurred.  The date of this citation was 11/23/2013, allowing you over 2 months to pay the ticket before ATS was ever made aware of it.  On 02/10/2014, the City of Pasadena mailed a notice of the unpaid citation and was received by ATS on 02/20/2014.  This notice has been attached for your review.  As a onetime courtesy, we have agreed to waive the $25.00 administrative fee after verifying that the ticket is currently paid in full.  Please allow up to 5 business days for this to appear on your account.  For future reference you may refer to your rental agreement stating you accept responsibility for any fines and fees incurred during your rental period.

 

Again, thank you for contacting us and we hope that you find this matter resolved. 

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $60.43. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Erik J[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove...

the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,

Thank you for contacting [redacted] with your inquiry.

To confirm, your rental vehicle was photographed on 2 separate days driving through the [redacted], which converted to a Cashless Toll System on March 27th, 2014. The [redacted] terms and...

conditions, how it is used and what steps to take if you prefer to personally arrange payment for Tolls are contained in the Rental Contract.

We apologize if you were not verbally informed of the [redacted] Service. We have processed a courtesy admin fee reduction refund in the amount of $14.85, to reflect the days you used the service.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

ATS Processing Services, LLC.

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused.  We have received the documentation submitted and have completed the refund process. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

ATS pays ticket violations on behalf of Avis Rental Company. The problem is they pay the fine with the Issuing Authority before notifying the renter. I was unable to dispute the ticket from the Issuing Authority because the fine was already paid by ATS. The $30 "Administration Fee" for a $100 bogus ticket is absurd. This company is a wasteful middleman that should not be in business.

Dear[redacted], Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service and if you did not close...

the transponder box, you can be charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement.  As a onetime courtesy we have refunded the $99.50 charge which you should see on your card in 3-5 business days.  Should you receive any charges in the future that you need additional information on you may contact our Customer Service number at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer, ATS would like to apologize if you were unable to reach anyone regarding the charges you received.  However, after reviewing your account we have agreed to issue a refund in the amount of $68.52, as requested.  Please allow up to 5 business days for this to...

appear on your account.Please be assured that the charges were for tolls incurred and admin fees only, rather than violations, and your driver’s license is not affected in any way.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear Mr. **,   Thank you for taking the time to contact us in regard to rental agreement [redacted].  We apologize for any frustration this situation has caused. Our records indicate that we...

initially spoke with you on 07/21/2016 regarding the [redacted]® service charge. We show that a courtesy adjustment was made for $19.80, reducing our fees to one day of use, $4.95. The refund was issued on 07/22/2016 and receipt was verified by your banking institution as of 07/24/2016. The toll from the Golden Gate Bridge was reported via the license plate from the Bay Area Toll Authority. As the plate is registered with [redacted]®, no violations were incurred. This charge from the Toll Authority is what activated the [redacted]® service for your rental. More information regarding the [redacted]® service and billing process can be located on page 3 of the standard rental contract. As we value you as a renter, we have removed the remaining $4.95 in administrative fees as a one- time courtesy. The toll amount for the Golden Gate Bridge, $7.25, can also be adjusted with the submission of a receipt indicating payment for the crossing of the bridge. The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] . Please allow up to 5 business days for the processing once the documentation for the toll is received.  It is our hope that you find this matter to be resolved.   Thank you,  
[redacted]® Customer Service [redacted] | www.[redacted].com [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

During your rental period, five tolls were reported to us via the transponder in your rental vehicle. A copy...

of the toll locations and times accessed is attached to this response for your reference.

 

We apologize if you were not informed of the administrative fees at the time of your rental and have adjusted the full amount of $69.80, bringing this account to a $0 balance. As we are a third-party company that processes tolls and violations, we are unable to issue any additional credits for problems related to the vehicle. Please contact the rental agency directly.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted] *Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  We have forwarded your inquiry...

to

our refund department to remove the full balance in the amount of $34.25. Please allow up to 5 business days for this to appear on

your account and thank you for your patience.  For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service[redacted] | Monday -

Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We show that the Issuing...

Authority was contacted and confirmed the dismissal. An adjustment for the full amount was made on 8/31/15. Please allow up to 5 business days for this to appear on your account and thank you for your patience.   It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Dear [redacted],

Thank you for providing your Good To Go statement showing your active transponder as of 10/20/2013.  According to the documents provided, we have removed the administrative fee in full.

[redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract.

 

PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

 

Regards,

PlatePass Support Specialist

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $115.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service