ATS Processing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Daniel G[redacted]

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   After reviewing your account, we have agreed to waive the $45.00 administrative fee as a one-time courtesy; however the toll charges...

will remain valid.  Please allow up to 5 business days for this to appear on your account.  We hope that you find this matter to be resolved and apologize for any inconvenience.     Best Regards, ATS Processing Services

Thank you for your help I'm resolving this issueSent from my iPhone

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Yashira L[redacted]

Dear [redacted],  According to our records, our office did receive and respond to an email from you on 2/17/14.  We also received a call from you on 2/17/14 and 2/25/14 – In both email and phone call we described the charges on your account. We apologize that you were not...

satisfied with your account information that you were provided with.  Information from [redacted] indicates that you drove a total of 798 miles under rental agreement [redacted] ( 1/17/14 17:30 – 1/20/14 16:28 ).  To travel from your pickup location [redacted] through all tolls and back totals around 754 miles.  In order to remove any charges from your account, we will need documentation showing you were not in the area of these tolls.  This can include any bank statements, receipts, etc.  Please submit these documents to information@[redacted] or fax to [redacted].  [redacted] offers the [redacted]® Service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service are contained on page 3 of your rental contract. [redacted]® is an automated electronic toll payment service that enables rental car customers to use high speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused.  Regards,  [redacted] Support Specialist

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $90.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.  Thank you, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is unacceptable. You have pointed me out as being responsible for the offense. YOU MUST MAKE AMENDS FOR THIS. It is not simply the fact that you erroneously charged my credit card. You have besmirched my reputation. This needs to be adequately dealt with.

IF you are able to charge Hertz renters in Canada for tickets they have received, you also have the ability to comply with my request. Unless, you are trying to tell me you legally do not have the right to enforce payments in Canada on Hertz's behalf, but that would open up an entirely new can of worms for you.

I expect to have this resolved to my satisfaction, or other action will have to be taken, which could involve seeking damages.

Regards,

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the complete balance for the amount of $41.67. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $22.40. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer ServiceInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I [redacted] called the [redacted] of Court, phone [redacted] in reference to the violation number: [redacted]. The man I spoke with that indicated [redacted]'s traffic code is: [redacted]. There is in fact no such code number in [redacted] and when I asked him where did this number came from he did not know. I sent an attachment stating the same information here. Please feel free to call them to check out the information that I have just stated. Therefore I am not satisfied with your resolution.

Regards,

Dear Jason I[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. You will not be able to make payment to the toll authority ([redacted]) as the tolls have been paid by our account. No further action is required. Thank you, ATS Processing Services

Dear [redacted],

Our records indicate your original contact was made with our office 3/24/14 and your dispute was worked by our research department 3/25/14.  At the time, we did not have any supporting documentation showing you did not access the toll and the only...

information we could use was the mileage you drove during your rental period versus the mileage between pickup, toll and drop-off locations.  Our records also indicate that your next contact with our office was on 4/9/14 when you were advised of the research results and asked for documentation.  We were not in receipt of any documents from you when you called again on 4/15/14, and once the document was received 4/16/14 your dispute was reviewed once more.  A full refund in the amount of $21.08 was issued 04/18/14.   

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.

 

Thank You,

 

PlatePass® Customer Service

[email protected]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the  balance for the amount of $14.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear J[redacted],   Thank you for contacting us...

regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $614.99.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] (877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Unfortunately, I did not receive the responses on 2/14/14, 3/4/14, or 3/8/14.  As requested by the business as part of this complaint, I have e-mailed the personal transponder account details to [redacted] showing that the account was registered to myself and opened on October 20, 2013; two days prior to the tolls listed on the PlatePass invoice.  I have also attached it to this response.

Regards,

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $89.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],                                  Thank you for contacting us regarding your concern as it is our goal...

to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter may have caused.  We have forwarded your inquiry to our refund department to issue a refund for the charge of $32.34. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.  Best Regards, ATS Processing Services

0in 10pt;">Dear [redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. 
The Toll Authorities reported the rental vehicle going through tolls without payment. As a result, all tolls were charged to the PlatePass® system.
We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $42.98. Please allow up to 5 business days for this to appear on your account and thank you for your patience. 
It is our hope that you find this matter to be resolved.   Thank you,   ATS Processing Services