ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID 102*2*35, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

There additional information ATS requested.

RA# : [redacted]

RENTER : [redacted]

OUT : 09/20/2014 12:5*

IN : 09/2*/2014 08:36

UNIT# : [redacted]

MILES OUT : 11616

MILES IN : 12234

MILES DRIVEN : 618

FUEL OUT : F

FUEL IN : F

TOTAL CHARGES : 113.29

RATE CHARGE : 60.00

REFUELING FEE 0.00

SURCHARGE

ENERGY SURCHARGE 1.03

FLORIDA SURCHARGE 14.21

Regards,

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. A photo enforced speeding violation was reported to us by the City of Cleveland on 7/24/14 at 2:25 PM for the rental vehicle that was...

in your possession. The vehicle on file for this rental agreement is a gray Ford Focus, license plate # [redacted] A copy of the violation as well as our credit card charge notice is attached to this response. Our records indicate that you were also emailed a copy of this notice on 10/7/14 to[redacted].com.  If you did not rent this vehicle, please let us know and we will be happy to research your account further. Again, thank you for contacting us. We apologize for any inconvenience this may has caused.  Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been...

unaware of travelling on a cashless toll road. As a courtesy we have adjusted $90 from the balance due, bringing your new balance to $22.65.    Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

A refund for the processing fee in the...

amount of $30 has been applied to your credit card. The refund request was initially denied due to our policy that allows 7 days for outstanding toll charges to be paid. However, this request was denied in error as you stated that you had an active transponder in the vehicle.

 

Please allow 3-5 business days for the credit to appear on your account. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting PlatePass® with your inquiry.  Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single...

day’s use. A refund of $19.80 will be applied to your account within the next 3-7 business days.  Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.  Thank You, [redacted]PlatePass® Support Specialist

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   Thrifty offers an optional Platepass service for a small daily fee. We...

apologize if you were not informed of this service at the time of your rental. According to the notes on your account you spoke with our customer service department on 8/22/14, who explained the process and submitted your account for a post rental opt-in adjustment. This adjustment of $47.07 was processed today, 8/25/14, leaving a balance of $79.98. Your account will be updated to reflect this balance by 3:30pm MST today. We hope that you find this resolution to be satisfactory. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have refunded your charge in full. Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass...

LLC

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has complied with my desired outcome and I greatly appreciate the help of the [redacted] in resolving this matter.  I also thank ATS for their understanding of the situation and their willingness to resolve it.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I was not in the area at all with the rental.  Please provide pictures of the car plate that went through.  The car I rented stayed in Vermont.  These are bogus charges on my card.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait the five days mentioned for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Sophia M[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Why am I being treated like a criminal? Produce evidence including receipts that I wasn't in the area. It's none of their business to have access to my receipts or my whereabouts. They know that they are scam artists preying on 1st-time travelers. I went through the toll and paid it with cash. So my $1 toll which I paid in cash gets hit with a ridiculous $20 surcharge. I will continue fighting this until this con-artist company has spent at least $20 in worktime and adminstrative costs.

As such I do declare that I will require the video footage showing the car going through said toll machine without paying cash. I will NOT be treated like a criminal. Please see Article I of the US Constitution which overrules page 3 of micetype in the Hertz contract.

I certainly hope that Revdex.com takes a look at the number of complaints this company generates and does the right thing and downgrades the rating. Otherwise, I will have lost all faith in the supposed Revdex.com-process.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I will send you the $1.00 in the next few days.  

Regards,[redacted]

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. [redacted] recorded four tolls via license plate during your rental. These tolls are reported to ATS electronically and do not contain...

images as they are not considered violations. This portion of the [redacted] Expressway no longer accepts cash payments and has switched to entirely electronic tolling. We understand that you may have been unaware that you had accessed a portion of the toll road that could not be paid in cash due to a lack of booths and have applied a courtesy refund of the admin fees in the amount of $75. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],
 

New Roman" size="3"> Thank you for contacting us regarding your concern as tt is our goal to provide you with excellent customer service.
 
We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have removed the $45 in processing fees from the balance due.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

Our notes on this account indicate that you spoke to our customer service department on 8/5/14 and were informed that this photo...

enforced violation was issued in the name of the rental agency rather than your own.

 

When we are unable to transfer a violation into the renter’s name, our policy is to make payment in order to prevent any action being taken against our client’s vehicles. Per your rental agreement, the renter is responsible for any violations that occur during the rental period.

 

A copy of the citation was emailed to you on 8/8/14, which is attached here for your reference.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

ATS Processing Services

Dear [redacted], Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of will be applied to your account within the next 3-7...

business days.  Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract that was signed prior to receiving your keys to the rental vehicle. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You,[redacted]PlatePass Support Specialist