ATS Processing Services

Dear [redacted], According to our records, our customer service department did not receive any phone calls from you.  Further, our records indicate you emailed our customer service department once, and you were responded to on 05/28/14 explaining delayed billing to you.  Again,...

unfortunately our toll billing process cannot begin until the tolls are reported by the toll authority. We apologize for delayed billing; it is truly out of our hands as to when the tolling authorities will report the tolls accessed during your rental period. As a one-time courtesy, we have removed the [redacted]® administrative fees. Please allow 3-5 business days for the refund of $24.75 to be issued to the credit card on file. We are committed to providing the highest level of customer service and apologize for any inconvenience  this situation may have caused. For additional information, you may contact us by e-mail ([redacted]) or by phone at ###-###-#### (Monday through Friday 6AM to 4PM PST). Regards,  [redacted]® Support Specialist

Thank you for contacting us regarding your...

concern.  It is our goal to provide you with excellent customer service.

We apologize for any miscommunication regarding notice [redacted].  We have removed the $30 administrative fee.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

[redacted]Dear [redacted],  Thank you for contact ing us regarding your conce rn as it is our goal to provide you with excellent custome r service . We...

understand your frustration and apologize for any inconvenience this matter has caused .We have forwarde d your inquiry to our refund department to remove the complete balance for the amount of $ 141.30. Please allow up to 5 business days fo r this to appear on your account andtha nk yo u for your patience.It is our hope that you find this matte r to be resolved.Thank you ,ATS Processing Services

Dear [redacted], Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of will be applied to your account within the next 3-7...

business days.  Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted] PlatePass Support Specialist

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted]   Thank you for contacting us...

regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $27.00.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],

black; font-family: "Verdana","sans-serif"; font-size: 9pt;">Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. 
We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $48.28. Please allow up to 5 business days for this to appear on your account and thank you for your patience. 
It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been...

unaware of travelling on a cashless toll road. As a courtesy we have adjusted $15 from the balance due, bringing your new balance to $.26.    Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear [redacted],

0in 10pt;">Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. 
We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $79.99. Please allow up to 5 business days for this to appear and thank you for your patience.
It is our hope that you find this matter to be resolved.
Thank you,
ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

it should be recognized that this should not be a one-time courtesy as this charge was incurred due to a faulty product and service.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I received a parking violation in the mail that I was never made aware of.

When I logged onto the site provided to pay, It is not a working site. It will not allow you to view the violation nor allow you to pay.

Makes me a little leery about sending it a payment.

It will be a M.O. for sure.

D. B[redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy...

we have forwarded your inquiry to our refund department to reduce the administrative fees for the three accounts in dispute. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $42.18.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service[redacted]

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the administrative fee for the amount of $44.50.  At this time the tolls area valid and we cannot remove the toll fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted],  Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time...

courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

[redacted] recorded a toll via transponder during your rental at the [redacted] Main location. These tolls are...

reported to ATS electronically and do not contain images. As a courtesy we have adjusted the $1 toll charge and $15 admin fee. This account no reflects a $0 balance.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Thank you for your response.  [redacted]' records regarding the number of emails they received from me clearly differs from mine showing the 3 that I sent.  Since I maintained the same thread of communications, they will be easily able to confirm that the one marked as the third contains below it the first two.  Regardless, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Sincerely,