ATS Processing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Samuel G[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, SO LONG as my bank account was not debited in the period from July 2013 to date.  (I recall that, even though the rental was arranged by the offending driver's insurance company ([redacted]),  I had to give Hertz a deposit against my debit card when the rental was processed in July 2012.)

I will wait until business can confirm that (A) no debit was or will be processed in connection with these alleged violations and (B) it has performed the actions indicated in its communication to the Revdex.com.  If it does, I will consider this complaint resolved. 

THANK YOU SO VERY MUCH.  It's unfortunate that it took this to get folks to be fair.

Regards,

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the administrative fee balance for the amount of $24.75. Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash  Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We understand that you did not find the PlatePass Service a value. We assure you, the methods and ease of use of the PlatePass Service is purely to prevent drivers from being...

issued inadvertant toll evasion violations. As a courtesy, we have refunded your administrative fee in full, in the amount of $24.75 as a sign of good faith.

We do thank you for bringing this matter to our immediate attention, as providing the highest level of customer service has and will remain our top priority.

Best Regards,

Business Analyst

PlatePass, LLC.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Joshua S[redacted],Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  We have forwarded your inquiry to

our refund...

department to remove the remainder balance for the amount of $26.75. Please allow up to 5 business days for this to appear on

your account and thank you for your patience.  For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]

[redacted] | Monday -

Friday, 6:00 AM to 4:00 PM PST |

Out of state customers seem to be at a disadvantage when it comes to Toll Roads and Fees in [redacted] that are imposed upon them. On 12/04/14, my daughter Kareen B[redacted], used my Priceline charge card to rent a vehicle from [redacted]. On 12/07/15 the car was returned to [redacted]. At no time on 12/07, did [redacted] mention or try to collect a Toll Road Fee or even state that one was going to be charged. When I received my Jan, 2016 statement from Priceline, I had been billed $15.26 for a PlatePass Toll Road fine. At no time during the initial rental, was a PlatePass All-Inclusive pass was ever offered to her or 3 other people in our group. We were all shocked and surprised when we were charged a $15.00 fine. I tried to go on line to see and get a copy of the fine, but was unsuccessful. I was told that the fine was submitted electronically and no copy was available. I feel that this was done on purpose and it is all a scam to make money off unsuspecting tourist. I would like my money back and I would like Revdex.com to request [redacted] to be upfront about their rental policies.

Dear [redacted],  After reviewing the details of your inquiry, we found that the charge in the amount of $25.75 was for one toll accessed during your rental period, as well as for the use of the Electronic Toll Payment Service offered by [redacted] while under...

[redacted] rental agreement [redacted]. The toll authority reported your rental vehicle driving through a toll facility without remitting the required payment amount. If you feel this charge was made in error, please provide a copy of your personal toll account activity statement showing activity during your rental period. Please submit to information@[redacted] or fax to [redacted].  Upon receipt we will gladly review and refund as necessary.  You may also contact our customer service department @ [redacted] for additional information.  [redacted] is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.Advantage offers the [redacted] service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted] is activated during your rental period. The details surrounding the [redacted] service are contained on page 3 of your rental contract.   Regards,  [redacted] Support Specialist

Dear [redacted], Thank you for contacting us regarding your concern; it is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding your account. We have issued a refund check in the amount of $46.75 that was mailed on August 4, 2015....

 Again, thank you for contacting us and we apologize for any inconvenience this may have caused. It is our hope that you find this matter resolved.  Best Regards, ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $125.58 for the tolls and administrative fees during the rental. Please allow up to 5 business days for this to appear on your account and thank you for your patience.   In regards to the charges for the rental itself, you will need to contact Dollar directly. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

1. I pre-paid for my rental car online and the original agreement (see the attached file) that was emailed did not contain any information RE: plate pass or ATS or any additional charges. The fine print does say that IF additional charges apply, they would be charged AT the time or rental and not 2 weeks later.  It may have been in the contract that I received when I rented the car, but it is unethical to change a contract AFTER it has been paid without notifying the involved parties. Hertz did not notify me of any changes, therefore I assumed I was signing a copy of the agreement that was emailed to me previously.

2.  I maintain that I did not go through any toll booths on 1/31 unless they were invisible- I did not stop on the way to the hotel. My city does not have toll booths so I don't understand how it works. Unless I am stopped, I assume there is no fee.  If you have video coverage, I would like to see that in addition to the receipt that you paid on my behalf.

3.  You indicated that the Beeline toll saw that I was enrolled in plate pass and charged me the normal rates. If you know that I paid for the toll on Feb 4, then why did you charge me a 2nd time?

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused. As this toll does not accept cash,...

we will not be able to remove the $1.00 toll amount. However, we have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $14.85 as a one time courtesy. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

ATS has verified that the date of your violation was...

typed incorrectly and refund in the amount of $46.50 has been issued.  Please allow up to 5 business days for this to appear on your account.  We appreciate you bringing this to our attention and hope that you find the matter to be closed.

 

Best Regards,

 

ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

ATS is a third-party company hired by [redacted] to process violations. Per your rental agreement, you are...

responsible for any parking or moving violations issued during your rental, plus a processing fee.

 

An unpaid parking ticket was reported to us by the City of[redacted] during your rental. We provided an affidavit to the city requesting the liability be transferred out of the rental company’s name and into yours in order to protect our client’s vehicles, as well as to give you the opportunity to dispute the citation with the issuing authority if you wish to do so.

 

As a one-time courtesy, we have waived the $30 processing fee and issued a refund to your credit card. Please contact us for further assistance if you do not see the credit in 3-5 business days.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted],   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $32.00.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted]l, After reviewing the details of your inquiry, we have determined the charge in the amount of $46.04 was for 8 video tolls accessed during your rental period, as well as for the use of the electronic toll payment service offered by [redacted]® while under rental agreement [redacted]. The video tolls you were charged for during this rental period are not cash payable toll locations. Our research shows that the [redacted]® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of will be applied to your account within the next 3-7 business days.  Please note that [redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service is contained on page 3 of your rental contract. [redacted]® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]® Customer ServiceInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $40.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],  Thank you for contacting the ATS Processing Services. We would be happy to assist you in regard to Notice Number [redacted]. When we receive a violation from the issuing authority we will have two options depending on when we receive the notice....

We can either transfer the violation out of the registered rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.In this instance the issuing authority did transfer the liability for the violation into your name. The issuing authority has reissued the violation in your name and should mail it to you at the address on file. If you feel this violation was issued in error or you feel you should not have received this violation, please contact the issuing authority to dispute the violation directly. We will not be able to dispute the violation on your behalf. As we value you as a renter, we will waive this $30.00 administrative fee as a one-time courtesy. Please be advised that there will be an administrative fee on any future violations that occur in rental vehicles, and we would not be able to waive it as a courtesy. We hope that this information is helpful.  Best Regards, ATS Processing Services