ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $8.95. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the administrative fee for the amount of $14.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

Your account was researched on 12/31/13 and the charges...

were found to be valid. 255 miles were driven in the vehicle during the rental period and the tolls that were reported do fall within that mileage, including the pick-up and drop-off location of the rental.

 

Since these tolls were reported by transponder, there are no images available of the vehicle accessing the tolls. Images are only taken at the toll locations if a transponder fails to read.

 

It is possible that the transponder was removed from the vehicle to which it was registered. Since we are unable to verify this, we are happy to issue a full refund to your account. However, since you have disputed this charge with your bank and a provisionary credit was issued on 2/19, we are unable to do so at this time.

 

If the bank reverses the credit, please contact us and we will refund the account in full.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
As a policy matter, I would strongly recommend the business advise customers who decline to pre-pay for the EZ Pass service that they must manually remove the transponder from the rental car, to prevent automatic activation and the subsequent fine, of the type that occurred in this case.It seems highly unlikely that the user of a rental car agreement would know in advance, or feel comfortable, altering the contents of the rental car they were provided without explicit instructions.In other words, this is an error that is likely to happen in the future to other customers and is something that can be easily avoided. Thank you.

Regards,

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have refunded the $30...

processing fee. You should see the credit reflect within 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

After reviewing your account, we have adjusted the...

charges in full for the amount of $150.73. We are unable to apply any credits exceeding the amount that was billed.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any...

of the following information:  ·Name of the rental agency.·Return date of the rented vehicle.·Name and address of the primary renter as it appears on the rental record.·Driver’s license number.·Rental agreement number.[redacted]·Last four (4) digits of the credit card number that was charged.*·First six (6) digits of the credit card number that was charged.*·Expiration date of the credit card number that was charged.·Date the credit card was charged for the PlatePass expense.·Dollar amount charged to the credit card. $49.85 *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private.Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted] *.PlatePass® Customer Service

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize if you were not informed of the PlatePass service at the time of your rental. As a courtesy, we have reduced the charges on your account to $11.49, which reflects pricing for 1 day usage of the Plate Pass service. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services here...

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. [redacted] recorded two tolls via license plate during your rental, which were reported to ATS electronically. This portion of the...

[redacted] Expressway no longer accepts cash payments and has switched to entirely electronic tolling. For more information regarding electronic tolling, please visit [redacted]://[redacted].  We understand that you may have been unaware that you had accessed a portion of the toll road that could not be paid in cash due to a lack of booths and have applied a courtesy refund of the admin fees in the amount of $30. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I was happy in the quick response from ATS in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I appreciate ATS's offer to remove the entire $57.55 balance against my account, and once verified I will consider this complaint resolved. Additionally, I appreciate the assistance of Revdex.com. Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, SO LONG as my bank account was not debited in the period from July 2013 to date.  (I recall that, even though the rental was arranged by the offending driver's insurance company ([redacted]),  I had to give Hertz a deposit against my debit card when the rental was processed in July 2012.)

I will wait until business can confirm that (A) no debit was or will be processed in connection with these alleged violations and (B) it has performed the actions indicated in its communication to the Revdex.com.  If it does, I will consider this complaint resolved. 

THANK YOU SO VERY MUCH.  It's unfortunate that it took this to get folks to be fair.

Regards,

Dear Peter M[redacted] and Angela M I[redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry...

to our refund department to remove the complete balance for the amount of $47.13.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $16.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass®Customer Service

Thank you for contacting PlatePass® with your inquiry.  After reviewing the details of your inquiry, we have determined the charge in the amount of $26.80 was for the 2 tolls accessed during your rental period, as well as for the use of the electronic toll payment service offered by...

PlatePass® while under rental agreement[redacted]  Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract.   There are also instructions how not to use the service if you did not wish to; this is outlined in the rental agreement that was signed prior to receiving keys to the vehicle.  As a one-time courtesy, we have reduced the administrative fee on your account to reflect one day’s use.  Please allow 3-5 days for the refund to be processed.  We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. Sincerely, [redacted]PlatePass®  LLC

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $14.85.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  We...

have forwarded your inquiry to our refund department to remove the administrative fee.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]