ATS Processing Services

Dear [redacted],

Our records indicate you drove a total of 1441 miles, and to travel from your pickup location through the tolls and back comes to around 410 miles.  This is the reason that proof you were not in the area of the tolls was requested, and a refund was not...

initially issued.  We were able to make contact with a representative at the [redacted] location where you rented from, and the conclusion is that the transponder that is linked to the vehicle may be misplaced and a refund is due.  Please allow 3-5 business days for your refund of $69.75 to be applied to the credit card on file.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

 

Thank You,

 

[redacted]® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

After researching your account, we have verified that you are not responsible for the charges as the vehicle reported on your rental agreement was exchanged on 6/4/14. Your account has been adjusted in full and now reflects a $0 balance.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $52.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   After reviewing your account we have issued a full adjustment in the amount of $286.55, as requested. We apologize for any...

charges received in error.  Again, thank you for contacting us and we hope that you find this matter resolved.   Best Regards, ATS Processing Services

There are multiple discrepancies associated with the documentation I received from ATS: 1)   The [redacted] Department of Transportation (the tolling authority) does not support the claims for the unpaid tolls indicated on the ATS documentation. 2)   The address for the [redacted] Department of Transportation indicated on the ATS documentation is incorrect. 3)   My name is incorrect on the ATS documentation.   ATS has failed to provide a copy of the original invoice from the [redacted] Department of Transportation indicating unpaid tolls.  This is unacceptable.

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

This violation was not issued by the Franklin County Municipal Court, but by the [redacted] in violation of [redacted]. Images and video of the violation can be viewed online at [redacted] (city code: [redacted]). You may also contact the [redacted] at [redacted].

 

As a one-time courtesy, we have issued a refund in the amount of $125. Please contact us if you do not see that credit reflected on your card in 3-5 business days.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

ATS Processing Services

Dear [redacted],Our research shows that the PlatePass® service was actively used for one day during your rental period.  As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of will be applied to your account within the...

next 3-7 business days.  Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]PlatePass Support Specialist

April 13, 2016[redacted]  [redacted]RE: Complaint ID# [redacted] Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration...

and apologize for any inconvenience this matter has caused.We have forwarded your Inquiry to our refund department to remove the administrative fee for the amount of $30.00. Please allow up to 5 business days for this to appear on your accou11t and thank you for your patience.It is our hope that you find this rnatter to be resolved. Thank you,ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],

 

Our records indicate that your first email was received/responded to by our office on 2/12/14, and another on 3/4/14 – both of which you claimed to not be in the area of the tolls.  Email replies were sent on both occasions explaining Open...

Road Tolling; we apologize if you truly did not receive our responses.  Our records also indicate that on 3/8/14 we received another email from you claiming to have your own Personal Toll Tag and we also sent a reply asking for you to submit your Good To Go statement. 

 

After researching the details of your inquiry, it appears that you drove a total of 139 miles while under [redacted] rental agreement # [redacted].  To travel from your pickup location Seattle Tacoma Airport through the Video tolls accessed during your rental agreement and back to your drop-off location Downtown Seattle would only be about 35 miles. The tolls that were accessed during your rental period are video tolls, meaning a picture of your vehicle was taken when the tolls were accessed.  If you feel you were not in the area of these tolls, please feel free to submit any proof, such as bank statements, receipts, etc., to our office and we will be more than happy to review and refund as necessary.  Also, you can still send in your personal transponder statement showing activity during your rental period, and we can use that as proof of your location.  Please submit these documents to [redacted] or fax to ###-###-####.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused.

Regards,

PlatePass Support Specialist

Dear [redacted],
 
Thank you for contacting us.
Our records indicate that you have been in direct contact with our General Counsel. Attached you will find our formal response pertaining to your request.

William J | Supervisor Phone: [redacted]...

[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me.  I w[redacted] wait until for the business to perform this action and, if it does, w[redacted] consider this complaint resolved.

Regards,

[redacted]  
I have submitted a complaint to the Revdex.com concerning the company ATS Processing Services, LLC.I was wondering if I could rescind the complaint for the time being.First of all I actually had personally identifiable information (my full name on the bottom of the text complaint) in the complaint and secondly I actually was hoping to give the rental agency more time in rectifying this issue with billing before I went this far. I have finally gotten some contact from the Operations Manager.If my complaint could be deleted and not be public available with my personally identifiable information that would be great, thank you.[redacted]

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forwarded your inquiry to our refund department to remove the fees.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Extremely high prices for toll services and this should be against the law. I had my own tag to boot and theyre still billing me. Put it right onto my credit card. Ripoff. Tolls don't cost that much. With all of the negative reviews by customers, how does Revdex.com give them an A+ rating?

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

According to the notes on this account, you were found to be not responsible for the charge as there was a discrepancy in the rental. An email notification of these finds was sent to you on 9/8 and your account was refunded for the full amount of $16.00. We hope that you find this to be a satisfactory resolution.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

ATS Processing Services

American Traffic Solutions partners with rental car companies to "sell" something called Plate Pass, but the details and pricing of product are not communicated to consumers in advance of rentals. Only after using the electronic toll charge payer included in the [redacted] car I rented did I get AUTOMATICALLY charged $24.75 ($4.95/day) in addition to the $5 in road tolls I incurred. This pricing is completely in appropriate for the value provided and NEVER COMMUNICATED IN ADVANCE. They even charge on days when you never incur a toll. I'm not clear how they can justify charging 6X the actual cost and not tell me advance and expect that to be considered a fair practice. I called and they refused to reverse the $24.75 charge (they offer to cut it in half, which is still find inappropriate given it was never communicated to me). I'm disputing with [redacted]. This is a bad business practice and needs to change.

I rented a car in June from Hertz. I paid the Toll Fees when I received the Bill in July. In October I got a letter in the mail in October saying I owed more fees with no clear definition of the additional fees. Should I pay?

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   We regret that you were not informed of the Platepass service. The...

[redacted] transponder is located in a shielded box inside the vehicle and opening the box allows the transponder signal to be read at toll locations. We also regret that the process was not correctly explained by our customer service department as transponder tolls are not recorded by photos or video. A full refund of $34.75 has been issued to your account, which should be reflected on your credit card in 3-5 business days.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We do see that you contacted us on 11/18 and provided a copy of your receipt of payment. Due to a communication error, the information was...

not forwarded to our refund department. We sincerely apologize that this was not resolved in a timely fashion. Your account has been refunded for the full amount of $17.46. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services