ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the $30.00 administrative fee. Please allow up to 5 business days for this to appear on your account and thank you for your patience.   It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We have reviewed your inquiry and would like to inform you that a refund in the amount of $116.36 was issued on 10/20/2014.  These...

are charges you are not responsible for and we are working to diligently to correct the error.  Please allow up to 5 business days for this to appear on your account.  If you have any issues in the future, please feel free to contact our Customer Service department at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this  matter has caused.  We have...

forwarded your inquiry to our refund  department to remove the complete balance for the amount of $26.50.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted],   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer...

service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We are attempting to research and resolve this matter as soon as possible. However, we need additional information to locate you in our system. Can you please provide us with Rental Agreement number and license plate? Thank you,   PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Company: [redacted]Rental Record: [redacted]CC#: [redacted] expire [redacted]Rented 03/07/14 returned 03/16/14I spoke on the phone with someone at [redacted] and he hung up on me and I never received an email response back. Please remove these charges from my account.[redacted]

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

Additional tolls were reported to us by [redacted] after your first payment. Tolls are reported to us electronically and are not always reported at the same time. A copy of the toll details is attached to this response, indicating the times and locations of the tolls. We have determined that none of the tolls are duplicates.

 

As we stated in our previous response, we are happy to opt you in to the Platepass service at any time. This would reduce the total cost of all tolls and fees to $17.98 for this rental. As a one-time courtesy, we have issued a full adjustment to your account, including a refund of your $48.58 payment.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution still shouldn't take this long.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I don't have much faith that this will be done in the time frame that was mentioned above as I have not trust in this company.  Why would I believe that they were going to take care of this problem when  I never received a return call as promised and the information in the above letter was never communicated to me.  So we shall see if this goes as described above.  Still feel that they lack in customer service and they don't have ethics.   

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $31.75. Although we do understand your frustration, time and effort you have put into this, we are only able to refund you what we have charged. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear Erik J[redacted],
 

class="MsoNormal">Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 

The administrative fee was reduced by 50% and a refund of $30 was issued to the credit card on file on 3/3/16.  We apologize for the delay.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 

Best Regards,
 

ATS Processing Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

While they continue to ignore the two main reasons for my complaint (charging of a toll which I have provided proof of payment for 3 times and a complete lack of communication (I advised them numerous times that I was not receiving their e-mails and required a call they still indicate they sent me more e-mails) I accept their offer as it effectively removes 95% of the charges.  I have already received credit from them and will not pursue this matter further as the outstanding charge is less than $1.00.

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You...

have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. Please let us know if you would like to opt in to the Platepass service for this rental, which will reduce your total by $63.75 to $45.96. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

A refund in the amount of $117.03 has been issued after reviewing your account.  Please allow up to 5 business...

days for this to appear on your account.  We apologize if there were any issues with submitting a dispute via the website.  Again, thank you for contacting us and we hope that you find this matter to be resolved.

 

Best Regards,

 

ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $21.10.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rentalagreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted], While we do not dispute that you paid cash for tolls during your rental period, our records indicate a video toll was accessed during your rental period; this was on the Florida Turnpike @ Okeechobee entry on 5/12/2014 @ 18:10:34.  This is not a cash payable...

location.  An image of the Dodge Avenger you rented accessing the video toll at this time is available and will be emailed to your by our PlatePass Research team. The toll location is located approximately 17.5 miles/25 minutes from the pickup location at [redacted]. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Regards, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. Our policy is to charge a $15 administrative fee for electronic tolls that are accessed if a rental is not opted in to...

Platepass coverage. Our company was unaware of the toll both closure in your rental area. As you were unable to pay these tolls with cash due to the closure, we are issuing a refund of the admin fees totaling $60 Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $18.45.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the complete balance for the amount of $46.01.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],

 

We unfortunately did not receive your payment. The additional fee of $106 was charged directly by the Polk County Clerk of Court. If you are able to provide evidence that we, ATS (and not the court) cashed your original check for $158, we will be able to issue a refund.

 

Again, once a violation has escalated to a Uniform Traffic Citation, any payment must be made directly to the court and ATS is no longer involved with the payment processing. Since no funds were received by ATS, we cannot issue a refund and any disputes must be directed to the court.

 

We apologize again and regret that we are unable to resolve this issue to your satisfaction.

 

Best Regards,

 

ATS Processing Services