ATS Processing Services

Dear Mr. [redacted]   Thank you for contacting the [redacted] and Fines Service Center in regard to Notice Number [redacted]. We apologize for any system issues you may have had...

when submitting your dispute.  American Traffic Solutions processes tolls and fines issued to Fox rentals. According to our records, The Toll Roads Violation Department issued 2 toll fines to the vehicle as payment was not received within 5 business days of occurrence. The notice mailed to you in April pertained to the administrative fee associated with transferring those fines from Fox directly to the renter. The administrative fee is a standard fee per the Fox rental agreement and does not cover the cost of the fine.   Unfortunately, our system does not reflect a payment for the administrative fee billed in April. Therefore, a final notice was issued for the administrative fee in July. If you would like to submit the receipt for payment of the administrative fee, we will be more than happy to adjust the account balance in full.  The documentation may be submitted in the form of a PDF file or a screenshot to our email address, [redacted] We apologize for any frustration this may have caused. Please allow up to 5 business days for processing once documentation is received.   It is our hope that you find this matter to be resolved.   Thank you,   Alicia R. | Customer Service Representative [redacted] and Fines Service Center [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to reduce the balance.

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

 

PlatePass® Customer Service

([redacted]) [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. The Treo Toll Authority provides ATS with notification of violations monthly.  Payment is made for these tolls as soon as...

possible to prevent penalties or any actions against the plate.  We are held within the constraints of the tolling authorities' rules and are diligent in making sure penalties do not have to be passed along to drivers.  As a onetime courtesy, we are refunding the administrative fee of $14.00.  Please allow up to 5 business days for this to appear on your account.  We do hope that this helps to clarify the charges received and that you find this matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Dear Ross Parks,...

  Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $24.60.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

While the business has shown the charge as refunded in my account on their website (so that there is a zero balance in the account), they have NOT issued a credit to my credit card company!  I checked this with my credit card company early this morning.  So the charge (which I previously disputed with the credit card company) has now appeared again on my credit card.  Therefore, this dispute has not been resolved -- just the opposite, they claim to have resolved the dispute, but I am still out the money.

 

Please reopen the dispute.

 

Thank you.

 

Regards,

Dear Customer,Thank you for contacting [redacted] with your inquiry.We apologize that the [redacted] Service Fee information was not properly conveyed to you at the time you received your rental vehicle. All of the details surrounding the [redacted] Service, the Administrative Fees...

and where you can use the [redacted] Service, are fully contained the in rental contract you should have been handed at the time of your rental.As a result, we have refunded you the administrative fees in full. Please allow 7-10 days to receive your refund.Thank you for bringing this matter to our immediate attention.Best Regards,[redacted]Business Analyst[redacted] LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11850614, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

All the computer technology and they can't find my information ? How convenient !

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I noticed that the Revdex.com website has closed my case because the business told the Revdex.com I’d be getting a credit to my account within 5 working days. It’s been 5 working days since they wrote that email to you, and as yet I see no credit to my [redacted] account. This has been going on since August. They have had my money for 5 months, and have told me for about 2 months that I’d be getting a credit, and they never follow through. Do I now have to take this to Small Claims Court? Would you please follow up with the business to find out why I haven’t gotten a credit yet to my [redacted] account, and let me know what they say? I’d appreciate a response from you as to what you will be doing, if anything.Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I reject ATS Processing Services’ response. A refund does not solve the underlying issue; that is, why ATS demanded money for tolls that I did not incur in a part of the country I have never visited. Furthermore ATS's actions do nothing to mitigate the stress I and my wife have endured due to ATS's demands.  I request ATS provide the following information:

1) Why did ATS charge me for tolls I did not incur?

2) What error was made and by whom?

3) What has ATS done to prevent this from happening again to me or anyone else?

4) Who gave ATS my credit card information so they could incorrectly charge me for tolls without my permission?

5) When does ATS process the automatic credit card charge relative to the letter being mailed to the customer demanding payment?

ATS’s actions ruined this Florida vacation and every future vacation for me and my wife. Instead of fond memories of our recent vacation, we spent hours researching and downloading our credit card and bank statements then trying in vain to submit our reply with attachments to ATS, whose website wiped out all of our data with a statement to the effect, “We are unable to process your request. Please try again later.” Now when I take vacations I know when I return I could find another letter from ATS demanding payment for tolls I did not incur. Now I will have to start keeping receipts for all transactions while on vacation to prove I could not have been where ATS claims I was. As a 61-year old Disabled Veteran, ATS’s actions have caused me and my wife undue stress that cannot be repaired by simply providing a refund.

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $14.85.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

We have researched your account...

and determined that the toll charges in question were the result of a technical error. This error has since been resolved and we have refunded your account for the full amount of $114.00. You should see the credit reflected on your card in 3-5 business days. 

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

 

ATS Processing Services

Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass®[redacted]

Dear [redacted] , Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service.    We understand your frustration and apologize for anyinconvenience this matter has caused. ...

We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $27.13. Please allow up to 5 business days for this to appear onyour account and thank you for your patience.   For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]

[redacted]Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $106.30. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $21.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.   It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

The statement on [redacted] is incorrect and we did not provide your information to the issuing authority. ATS made payment for the violation and erroneously billed you for it, plus a $30 processing fee. We do provide affidavits to issuers whenever possible, but are unable to do so for any Canadian issuing authorities. Please be assured that the violation is closed and you are not liable for it.

 

Thank you for bringing this error to our attention. It has been forwarded to the appropriate parties so that it can be addressed and prevent any confusion in the future.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted],
 
Thank you for contacting the [redacted] Violation Processing Service Center. 
 
We are unable to accommodate your request for documentation, as our records show that your account billing was processed in accordance with the terms and conditions stated in your [redacted] Rental Agreement. We have attached a copy of your Rental Agreement.
 
Any further disputes pertaining to this situation will need to be directly addressed with your financial institution.
 
Thank you for choosing [redacted].
 
William J. | Customer Service Representative
[redacted] Violation Processing Service Center
[redacted]