ATS Processing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. 
 
Dollar offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time...

of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement.
 
According to our records, you spoke to our customer service department on 10/9 and advised about the opt-in service. We apologize that you were given incorrect information by the rental agency. As you were informed by our customer service department, this is not due to a glitch and is not related in any way to the sharing of your financial information.
Four electronic tolls were reported to us by the [redacted]. In some instances a few tolls will be missed by your personal [redacted] tag or will be applied to your personal [redacted] tag after they have already been reported to us. If this happens, we will request a copy of your [redacted] statement and refund any tolls that were applied to your person [redacted] account and the administrative fee.
As a one-time courtesy we have adjusted all charges, bringing this account to a $0 balance. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the administrative fee as a one-time courtesy for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,[redacted]
[redacted]
[redacted]
[redacted] [redacted] [redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department...

to remove the administrative fee for the amount of $14.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance.
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
 
PlatePass® Customer Service
[redacted].[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forwarded your...

inquiry to our refund department to remove the administrative fee for the amount of $19.80. At this time we are unable to remove the two tolls in question as there is not option to pay at toll location.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees  incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We do see that you contacted us on 11/18 and provided a copy of your receipt of payment. Due to a communication error, the information was not forwarded...

to our refund department. We sincerely apologize that this was not resolved in a timely fashion. Your account has been refunded for the full amount of $17.46. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Dear [redacted], [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance.
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
 
PlatePass® Customer Service
[redacted]

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 
 
Unfortunately, we are having difficulties locating your account. To better...

serve you, we request that you provide any of the following information:
 
•Name of the rental agency.
•Return date of the rented vehicle.
•Name and address of the primary renter as it appears on the rental record.
•Driver’s license number.
•Rental agreement number.
•Last four (4) digits of the credit card number that was charged.*
•Expiration date of the credit card number that was charged.
•Date the credit card was charged.
•Dollar amount charged to the credit card.
 
*To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private.
 
Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
Best Regards,
ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance for the amount of $18.45.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We have reviewed your inquiry and would like to inform you that a refund in the amount of $116.36 was issued on 10/20/2014.  These are charges you...

are not responsible for and we are working to diligently to correct the error.  Please allow up to 5 business days for this to appear on your account.  If you have any issues in the future, please feel free to contact our Customer Service department at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has complied with my desired outcome and I greatly appreciate the help of the [redacted] in resolving this matter.  I also thank ATS for their understanding of the situation and their willingness to resolve it.
Regards,
[redacted]

Dear [redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $24.*5.
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
Thank  you,
PlatePass® Customer Service
[redacted]

Dear Customer,
Thank you for providing this information. We were able to locate your account. These charges are for electronic tolls in Florida during your recent [redacted] car rental, rental agreement number #[redacted]. Per the rental agreement, any additional charges, including tolls, will be charged to the credit card on file. Two electonic tolls were reported by Sunpass on 8/24/14. Your credit card was charged $2.36 for the tolls plus an administrative fee of $30.
[redacted] offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. A letter notifying you of the charges was mailed to the address on file on 9/8/14. A copy of that notice is attached for your records. As a courtesy we have refunded the $30 admin fee and you should see the credit reflected on your card in 3-5 business days.
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]