ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department...

to remove the administrative fee for the amount of $19.80.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 
 
Due to a high volume of emails, our online dispute process takes up to 10 days...

for a resolution. As of 9/02, we do not have a record of receiving the documentation that you provided.
 
As a courtesy, we have refunded the $30 processing fee in full. You should see the credit issued back to your card in 3-5 business days.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
 
ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
According to the notes on this account, you were found to be not responsible for the charge as there was a discrepancy in the rental. An email notification of these finds was sent to you on 9/8 and your account was refunded for the full amount of $16.00. We hope that you find this to be a satisfactory resolution.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
Best Regards,
ATS Processing Services

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. 
 
We received your email stating that you had paid for all tolls during your rental. According to the notes on your account, a customer...

service representative replied to your email on 9/23/14 informing you of the video tolling system in Florida, which does not allow for cash payments at most locations.
 
Thrifty offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. Please let us know if you would like to opt in at this time, which will result in a cost decrease of $91.85 for your account.
 
As a courtesy we have removed your name from the Do Not Rent list in order to prevent any issues for you while this is being resolved.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Best Regards, 
ATS Processing Services

Dear [redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the administrative fee.
Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
Thank you,
PlatePass® Customer Service
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While it is quite nice of you to refund $15 of the processing fee, I do not believe that your response addresses the main subject of my complaint, which is the combination of your billing practices and the cost of the plate pass.  The cost of the daily plate pass fee comes close to the cost of your processing fee for the toll, which both seem grossly outsized compared with the toll.  I'm proposing that both you and dollar rental car allow customers to pay the fee on their own prior to requiring your adjudication services.  I would prefer to adjudicate the problem myself (as I would with a parking ticket) rather than pay your fees. Unfortunately, your business policies are such that this is currently impossible.  I am forced to accept your services at the time that I decline the plate pass with the costs being damn near the same either way.  I propose that consumers should be able to decline the plate pass and pay the toll (which is closer to $2.00) than the $15 per toll violation that you charge. I'm happy to accept that this is not solely your issue but I do suggest that there might be a conspiracy to unjustly defraud consumers between ATS and [redacted].
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. Unfortunately the [redacted] does not allow us to transfer liability of citations to the driver of the rental vehicle. Therefore, we are...

required to make payment as soon as possible in order to protect our client’s vehicles from being booted, towed, or suspended at the motor vehicle department. As a one-time courtesy, we have issued a refund in the full amount of $175. You should see this credit reflected back to your card in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department...

to remove the administrative fee  balance for the amount of $26.05.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had filed a complaint with Revdex.com against ATS several months back for unauthorized charges that were not made by me but charged to me. It has happened again recently and after I filed a complaint I was told that it cannot be done and was instructed to contact you in order to discuss possibly reopening the previous case.Regards,[redacted]

Dear [redacted],
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance.
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.
It is our hope that you find this matter to be resolved.
 
Thank you,
 
PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $27.05. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forwarded your inquiry to our refund...

department to remove the administrative fee.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have printed out copies of the rental receipts for [redacted].  On April 23,2014 thru April 28, 2014 I rented a vehicle from [redacted], Rental Agreement No:[redacted], Reservation ID: [redacted] and for July 14, 2014 thru July 18, 2014, rented from the same agency/company.  The Rental Agreement No.: [redacted], Reservation ID: [redacted]. I will not accept the "one-time courtesy" amount of $24.75 I want the full amount of $52.05 that was charged to my [redacted] card on May 15, 2014.  Thank you.
Regards,
[redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved.Thank you,PlatePass®Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted].[redacted](877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,
 
Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.
 
Our notes on this account indicate that you spoke to our customer service department on 8/5/14 and were informed that this photo enforced...

violation was issued in the name of the rental agency rather than your own.
 
When we are unable to transfer a violation into the renter’s name, our policy is to make payment in order to prevent any action being taken against our client’s vehicles. Per your rental agreement, the renter is responsible for any violations that occur during the rental period.
 
A copy of the citation was emailed to you on 8/8/14, which is attached here for your reference.
 
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
 
 
Best Regards,
ATS Processing Services