ATS Processing Services

After the rental car contract, I found out that driving a car in NYC is terrible idea due to the traffic, parking fee so I decided to use the public transport. So I had to pass tolls only twice between the Newark airport and my hotel in Carlstadt which is a 30 minute drive. I missed one toll fee, which was $3 by a cashless toll. However the ATS Processing Service billed me $97.45 which is 3248% overcharge! They must reimburse the overcharge!

Not knowing I had a toll charge I was surprised to get a letter in the mail for $8.82 toll amount and $15 admin fee. I would have gladly paid the toll at time of returning the car if someone had told me. Now, I'm being told that the charge is $44 and change and deadline to pay was moved up somehow. I'd like to discuss this with someone. Fox Rental is very deceptive and seems ATS may be as well. I would like this corrected ASAP. Thank you

I followed the rules and disputed with LA county before the due date for the traffic violation. When a determination was made, I paid the bill right away. I should not be charged an extra $30 fee to ATS on top of the $93 I already had to pay. I paid hundreds for the rental and should not be charged anymore. Hertz did not tell me about this ATS charge. ATS tried to charge me without even notifying me first. This is a scam. I would have paid the violation right away if I knew I would be receiving unnecessary fees from ATS. I am requesting that the $30 fee be waived as I am a responsible renter. Also, ATS has been sending my mail to the wrong address.

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused As a one-time courtesy we have forwarded your inquiry to our refund department to remove the administrative fee.Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the fees.Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] @ [redacted] .***(877) 411-| Monday - Friday, 6:AM to 4:PM PST |

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceThe research case for this account was closed on 9/You were determined to be responsible for the tolls as the rental agreement start time was recorded as 11:am and these tolls occurred at 11:am and 11:am, respectivelyOn 9/23, our customer service center was contacted by a [redacted] location manager verifying that there was a problem with the rental and you did not leave the location at 11:We have, therefore, applied a full refund of $to your account and issued payment on behalf of the rental agency for the tollsAgain, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service According to the notes on this account, you spoke to our customer service center on 11/4/and were informed that this account had been forwarded to our refunds departmentThe account was adjusted in full on 11/7/ At the time, your credit card had only been charged $of the total $balanceYou will receive a credit of $to your card within business days and the remaining $has been adjusted to $ Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused After reviewing your account, ATS has agreed to issue a courtesy refund in the amount of $ Please allow up to business days for these funds to appear on your account We do apologize if the Platepass toll service was not discussed with you at the time of your rental and it is our hope that you find the matter to be resolvedAgain, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $19.80.Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service

Dear [redacted] **, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] @ [redacted] [redacted] | Monday - Friday, 6:AM to 4:PM PST |

Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the fees.Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you, PlatePass® Customer Service [redacted] @ [redacted] .***(877) 411-| Monday - Friday, 6:AM to 4:PM PST |

Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service

Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $ Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |

Dear Customer, Thank you for providing this informationWe were able to locate your accountThese charges are for electronic tolls in Florida during your recent [redacted] car rental, rental agreement number # [redacted] Per the rental agreement, any additional charges, including tolls, will be charged to the credit card on fileTwo electonic tolls were reported by Sunpass on 8/24/Your credit card was charged $for the tolls plus an administrative fee of $ [redacted] offers an optional Platepass service for a small daily feeWe apologize if you were not informed of this service at the time of your rentalAs your rental was not opted in to this service, you were charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreementA letter notifying you of the charges was mailed to the address on file on 9/8/A copy of that notice is attached for your recordsAs a courtesy we have refunded the $admin fee and you should see the credit reflected on your card in 3-business days Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service Additional tolls were reported to us by [redacted] after your first paymentTolls are reported to us electronically and are not always reported at the same timeA copy of the toll details is attached to this response, indicating the times and locations of the tollsWe have determined that none of the tolls are duplicates As we stated in our previous response, we are happy to opt you in to the Platepass service at any timeThis would reduce the total cost of all tolls and fees to $for this rentalAs a one-time courtesy, we have issued a full adjustment to your account, including a refund of your $payment Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee as a one-time courtesy and have corrected the toll charges Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer serviceWe understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee as a one-time courtesy for the amount of $Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service

Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to business days for this to appear on your account and thank you for your patience It is our hope that you find this matter to be resolvedThank you,PlatePass® [redacted] *