ATS Processing Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I *** ** *** called the *** *** *** *** *** ** *** *** of Court, phone ***-***-*** in reference to the violation number: ***The man I spoke with that indicated *** ***'s traffic code is: ***There is in fact no such code number in *** *** and when I asked him where did this number came from he did not knowI sent an attachment stating the same information herePlease feel free to call them to check out the information that I have just statedTherefore I am not satisfied with your resolution
Regards,
*** ***

Dear Customer,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused
Using the details you have provided, we are unable to locate the information related
to the red light camera violationTo resolve this issue, please provide us with some of the information below:
•Name of the rental agency
•Return date of the rented vehicle
•Name and address of the primary renter as it appears on the rental record
•Driver’s license number
•Rental agreement number
•Last four (4) digits of the credit card number that was charged.*
•Expiration date of the credit card number that was charged
•Date the credit card was charged
*To access your account by credit card number, the last four digits are requiredATS exercises exhaustive security measures to ensure your information remains private
Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution
Best Regards,
ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. *** offers an optional Platepass service for a small daily feeWe apologize if you were not informed of this service at the time of your
rentalAs your rental was not opted in to this service, you were charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreement According to our records, you spoke to our customer service department on 7/and advised about the oserviceNotes on this account indicate that you requested to be opted in and a reduction of $was applied to the account on 8/ As a one-time courtesy we have further reduced the balance owed by adjusting the admin fee in its entirely We do ask you to make payment on the remaining $for the toll amounts only, as your rental vehicle did travel through these video toll locations. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe apologize if you were not informed of the $per toll administration feeA courtesy refund of $has been applied to your account and you should see the
credit in 3-business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear Customer,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service
During your rental period, five tolls were reported to us via the transponder in your rental vehicleA copy of the toll locations and
times accessed is attached to this response for your reference
We apologize if you were not informed of the administrative fees at the time of your rental and have adjusted the full amount of $69.80, bringing this account to a $balanceAs we are a third-party company that processes tolls and violations, we are unable to issue any additional credits for problems related to the vehiclePlease contact the rental agency directly
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Info Requested:
*** ** ***
*** *** *** *** **
*** ** ***
last four of credit card: ***
exp: 11/
$
09/30/
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 102*2*35, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There additional information ATS requested
*** *** ***
*** *** *** *** ** ***
*** ** *** *** ***
RA# : ***
RENTER : *** ***
OUT : 09/20/12:5*
IN : 09/2*/08:
UNIT# : ***
MILES OUT :
MILES IN :
MILES DRIVEN :
FUEL OUT : F
FUEL IN : F
TOTAL CHARGES :
RATE CHARGE :
REFUELING FEE
SURCHARGE
ENERGY SURCHARGE
FLORIDA SURCHARGE
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** (***)

Dear Customer,
Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service
This violation was not issued by the Franklin County Municipal Court, but by the *** *** ** *** in violation of *** *** *** *** ***Images and video of the violation can be viewed online at *** (city code: ***)You may also contact the *** *** ** *** at ***-***-***
As a one-time courtesy, we have issued a refund in the amount of $Please contact us if you do not see that credit reflected on your card in 3-business days
Again, thank you for contacting us and we apologize for any inconvenience this may have caused
Best Regards,
ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company's response says that they cannot find my case I sent the contract information to the company and to the Revdex.com There is no reason why they should not be able to find my complaint I recently received another email regarding this claim, but they now state that the violation was in *** ** and the original claim was *** *** **.............neither one is correct I am demanding the car's tracking information to prove that this is a claim I have also contacted the State Attorney General to open an investigation to explore other possible charges made to renters
Regards,
*** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I expect they will remove any bad credit history of mine as wellThank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response contains no information concerning the issueIt is a copy of a previous message informing me that the complaint has been forwarded to the business. It is either in error, or a delay/obfuscation tactic.
Regards,
*** ***

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We have reviewed your inquiry and would like to inform you that a refund in the amount of $is being issued. These are charges you are not
responsible for and we are working to diligently to correct the error. Please allow up to business days for this to appear on your account The email address you have listed is incorrect which is why we did not receive your documentation. If you have any issues in the future, you may email***@***.com or call our Customer Service department at ###-###-####. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.ALTHOUGH the business acted like it I had the rental car in my possession at the time of the charges; when in fact if you would have bother to look at the dates of the rental agreement and the date of the tolls you would have found that this tolls were not mine and I did not have the car in question at that time thank you
Regards,
*** ***

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. A toll violation was reported to ATS by The Toll Roads in the amount of $64.25. Our handling fee is charged so that your information can be provided to...

the toll authority, allowing you to dispute or pay the violation as you choose. On 3/7/14 a notice was sent to you advising of the $30 fee and stating that this fee was separate from the violation, which still required your payment. A copy of this notice is attached for your reference. As a courtesy, we have refunded the $30 handling fee. You should see the credit reflected back on your card in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services