ATS Processing Services

Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $24.* Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business has complied with my desired outcome and I greatly appreciate the help of the [redacted] in resolving this matter I also thank ATS for their understanding of the situation and their willingness to resolve it Regards, [redacted] ***

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted] | Monday - Friday, 6:AM to 4:PM PST |

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceA photo enforced speeding violation was reported to us by the City of Cleveland on 7/24/at 2:PM for the rental vehicle that was in your possession The vehicle on file for this rental agreement is a gray Ford Focus, license plate # [redacted] A copy of the violation as well as our credit card charge notice is attached to this responseOur records indicate that you were also emailed a copy of this notice on 10/7/to [redacted] @***.com If you did not rent this vehicle, please let us know and we will be happy to research your account furtherAgain, thank you for contacting usWe apologize for any inconvenience this may has caused Best Regards, ATS Processing Services

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $21.10.Please allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rentalagreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolvedThank you,PlatePass® Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't accept refund for administrative fees because the charges made to my credit card are being made after the vehicle was return on July 28; Therefore I expect full refund for the amount of $for charges made to my credit card on 8/21/- $26.31, 8/13/- $and 9/22/- $and to removed my credit card out of their system Regards, [redacted]

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service We received your email stating that you had paid for all tolls during your rentalAccording to the notes on your account, a customer service representative replied to your email on 9/23/informing you of the video tolling system in Florida, which does not allow for cash payments at most locations Thrifty offers an optional Platepass service for a small daily feeWe apologize if you were not informed of this service at the time of your rentalAs your rental was not opted in to this service, you were charged a $admin fee per tollYou have the option of opting in to the Platepass program at any point before, during, or after your rental agreementPlease let us know if you would like to opt in at this time, which will result in a cost decrease of $for your account As a courtesy we have removed your name from the Do Not Rent list in order to prevent any issues for you while this is being resolved Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer serviceWe do see that you contacted us on 11/and provided a copy of your receipt of paymentDue to a communication error, the information was not forwarded to our refund departmentWe sincerely apologize that this was not resolved in a timely fashionYour account has been refunded for the full amount of $Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services

Dear [redacted] ***, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balancePlease allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental periodIt is our hope that you find this matter to be resolved.Thank you,PlatePass®Customer Service

Dear [redacted] ***,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department... to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted] ,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the complete balancePlease allow up to business days for this to appear on your account and thank you for your patienceFor future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear Customer, Thank you for contacting PlatePass regarding your concern as it is our goal to provide you with the highest level of customer service We apologize for any inconvenience this matter may have caused We have refunded the administrative fee of $as a one-time courtesy Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you Best Regards, [redacted] Business Analyst PlatePass® [redacted] | Monday - Friday, 6:AM to 4:PM PST |

Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service Unfortunately, we are having difficulties locating your accountTo better serve you, we request that you provide any of the following information: ·Name of the rental agency.·Return date of the rented vehicle.·Name and address of the primary renter as it appears on the rental record.·Driver’s license number.·Rental agreement number[redacted] ·Last four (4) digits of the credit card number that was charged.*·First six (6) digits of the credit card number that was charged.*·Expiration date of the credit card number that was charged.·Date the credit card was charged for the PlatePass expense.·Dollar amount charged to the credit card$*To access your account by credit card number, the last four digits are requiredPlatePass® exercises exhaustive security measures to ensure your information remains private.Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolutionPlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have causedFor additional information, you may contact us by e-mail or by phoneThank You, [redacted] *.PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until the business performs this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Dear [redacted] , Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service We understand your frustration and apologize for any inconvenience this matter has caused We have forwarded your inquiry to our refund department to remove the administrative fee Please allow up to business days for this to appear on your account and thank you for your patience For future reference, please refer to page of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period It is our hope that you find this matter to be resolved Thank you, PlatePass® Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have printed out copies of the rental receipts for *** On April 23,thru April 28, I rented a vehicle from [redacted] ***, Rental Agreement No: [redacted] , Reservation ID: [redacted] and for July 14, thru July 18, 2014, rented from the same agency/company The Rental Agreement No.: [redacted] , Reservation ID: [redacted] I will not accept the "one-time courtesy" amount of $I want the full amount of $that was charged to my [redacted] card on May 15, Thank you Regards, [redacted] ***

Dear Customer, Thank you for contacting us regarding your concern It is our goal to provide you with excellent customer service [redacted] recorded a toll via transponder during your rental at the [redacted] Main locationThese tolls are reported to ATS electronically and do not contain imagesAs a courtesy we have adjusted the $toll charge and $admin feeThis account no reflects a $balance Again, thank you for contacting us and we apologize for any inconvenience this may have caused Best Regards, ATS Processing Services