ATS Processing Services

Dear [redacted],   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and...

apologize for any inconvenience this matter has caused.  We are attempting to research and resolve this matter as soon as possible. However, we need additional information to locate you in our system. Can you please provide us with Rental Agreement number and license plate?   Thank you, ATS Processing Services

Dear [redacted]

Thank you again for contacting us.

We apologize for any miscommunication you may have initially received regarding the appropriate office to assist in this matter. Your inquiry will need to go through the UK office. Please contact Executive Customer Service at [redacted] so that they may assist you.

We apologize that we are unable to assist further in this matter and hope this information has been helpful.

Thank you,
ATS Processing Services

Dear [redacted],   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer...

service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $120.45.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter may have caused.  We show that...

your inquiry was forwarded to our refund department on 5/20/15 and the complete balance of $282.18 was removed. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize if you were not informed of the $7 per toll administration fee. A courtesy refund of $14 has been applied to your account and you should...

see the credit in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Dear [redacted]Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  We have forwarded your inquiry...

to

our refund department to remove the full balance in the amount of $8.70. Please allow up to 5 business days for this to appear on

your account and thank you for your patience.  For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer ServiceI[redacted] Monday -

Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted],

 

 

I am sorry you are not satisfied with our service.  Our records show you did submit your personal transponder statement to our office and it was received 2/3/14.  Your statement was sent to and reviewed by our...

research department.  You were also issued a partial refund for the duplicate tolls and the PlatePass administrative fee in the amount of $31.75 on 2/5/14.  The remaining tolls on your account were not duplicates and you would be responsible for these.  I am sorry if you did not receive an email response on 2/3/14 advising you that your account/submitted documentation was going to be reviewed. 

 

In regards to the PlatePass administrative fees: Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. This, including instructions how to NOT use the service if you did not wish to, is contained in the rental contact that was signed prior to receiving keys to your rental vehicle.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused.

 

Regards,

 

PlatePass Support Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to...

remove the complete administrative fee on both rental agreements for the amount of $39.60. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted] & [redacted],Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.We apologize for the error and the inconvenience it has

caused. We do show that it has been corrected and the account has...

been adjusted

to reflect a zero balance. Again, thank you for contacting us and we apologize for any

inconvenience this may have caused.It is our hope that you find this matter resolved.Best Regards,ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   After reviewing your account we have issued a refund in the amount of $19.35, as requested.  Please allow up to 5 business days...

for this to appear on your account.  We apologize for any charges received in error.  Again, thank you for contacting us and we hope that you find this matter resolved.    Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I don't really understand what the company (PlatePass) wants when they say, in their response to you which you sent me, "please provide documentation showing the funds were released by your bank account." So I just got off the phone with your office asking that question, and I was told to forward the following documentation to [redacted] ([redacted]):1. a copy of the [redacted] statement which showed the original charge of $60.10, which [redacted] then temporarily credited me for while they investigated my complaint.2. a copy of the letter I received from [redacted] (part of [redacted], I think) where they told me that their investigation showed that I owed the $60.10, according to PlatePass.3. A copy of the [redacted] statement where I was once again charged the $60.10.I plan to scan the above mentioned documentation into my computer, and email it to [redacted] today. Please note that I have already sent this information to PlatePass about a month or so ago.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for contacting PlatePass® with your inquiry. As you were informed when you contacted our customer service department, the details of the PlatePass® service are contained on page 3 of your rental contract; Included there are also instructions on how to not use the service...

if you did not wish to. This was signed before you received your keys to the vehicle, and the PlatePass® fee amounts are not in our control to change.  We are sorry you were not satisfied with our service; We have removed the full adminisrative fees as a one time courtesy. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. Thank You,[redacted]PlatePass® LLC

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the administrative fee for the amount of $19.80 as a one-time courtesy. In order to remove the remaining balance for the tolls in the amount of $57.50, we will need documentation provided. You may submit proof in form of a receipt or bank statement showing you were not in the area for the tolls in question directly to [email protected]. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the administrative fee for the amount of $19.80.  At this time the tolls area valid and we cannot remove the toll fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

To the Revdex.com,

I have read the backhanded response to my Revdex.com complaint (ID [redacted]), and find it satisfactory....enough.  This all pends on the refund actually happening.I will wait until for the business to perform this action and, if it does, will consider this complaint partially resolved.however the Revdex.com did not respond as to why a company with a 96% negative rating percentage has a Revdex.com grade of A+?

Regards,

The 1st notice of infraction was issued 4/18/2016 by the Federal Way, WA. Police Department. Within that document, there were four options presented to the violator - an option to schedule a mitigation hearing by mail, an option to schedule a mitigation hearing in person, an option to...

schedule a contested hearing by mail, and an option to schedule a contested hearing in person. For both options involving an in-person hearing, the condition of the hearing request is that the violator "agree to appear at your scheduled hearing."  That language is on the original notice document on page 3 with the heading "Hearing Request Form". There is no language in the document allowing for any reschedule.On the violator's Hearing Request form, signed by [redacted], it states "I promise to appear on the date and at the time set by the Court for my in-person hearing".
On 4/22, [redacted] was sent a document advising her that her court date was scheduled for 7/1/2016, 9:00 AM. On this document, it states "If you choose not to appear, you will waive the right to contest this citation and must pay the fine on or before the day of your scheduled hearing." As a courtesy, the court allows for a one-time reschedule, but that reschedule attempt, while not required, must occur at least 5 days prior to the hearing date. In this case, [redacted] had two months notice of the court date and made no attempt to reschedule until the day before the hearing, which was within the 5 days prior to the court date, and outside the courtesy window. For that reason, the court date could not be rescheduled, and the conditions set forth regarding failing to appear for the hearing described in the previous documents stand.

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy...

we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

[redacted], Unfortunately, we are having difficulties locating your account with the information you provided. To better serve you, we request that you provide your rental agreement number or any of the following information:...

 ·         Name of the rental agency.·         Return date of the rented vehicle.·         Name and address of the primary renter as it appears on the rental record.·         Driver’s license number.·         Rental agreement number.·         Last four (4) digits of the credit card number that was charged.*·         Expiration date of the credit card number that was charged.·         Date the credit card was charged for the [redacted] expense.·         Dollar amount charged to the credit card. *To access your account by credit card number, the last four digits are required. [redacted]® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. [redacted]® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted] Support SpecialistInformation@[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |