ATS Processing Services

Dear [redacted]   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We...

understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $33.29.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted],

size="3">Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.
We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have removed the $31.90 balance due.
Again, thank you for contacting us and we apologize for any inconvenience this may have caused.
Best Regards,
ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $128.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.   [redacted] offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the...

time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement.  According to our records, you spoke to our customer service department on 7/31 and advised about the opt-in service. Notes on this account indicate that you requested to be opted in and a reduction of $49.92 was applied to the account on 8/5.  As a one-time courtesy we have further reduced the balance owed by adjusting the admin fee in its entirely.  We do ask you to make payment on the remaining $12.90 for the toll amounts only, as your rental vehicle did travel through these video toll locations. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards,ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have removed the...

complete balance for the amount of $16.00 from your name as you were not the renter during this violation. We apologize for any inconvenience this matter has caused you.It is our hope that you find this matter to be resolved. Thank you, Customer Service[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I think the company needs to change their seven day policy. It takes over 10 business days for bay area fastrak to contact the toll roads in southern California to confirm that you have a transponder and to waive the violation charge. I'm still curious to know why my request was denied, I was never contacted and told my request was denied and I notified your company in my first email that I have a transponder.

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the administrative fee for the amount of $19.80.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company, ATS, failed to note I sent a line item from my bank statement 1/20/15 and requested a response. They did not respond, via my email provided. It was not until I made ANOTHER attempt to find out what was going on and called the company myself, 2/11/15, and was told my submission had just been reviewed-no mention of more bank info was made by ATS. I sent a check, not wanting to damage my credit, to the company-as noted on my violation form: [redacted], Photo Safety Program, [redacted], [redacted] for $135.  And now this SCAM organization states they have sent my bill to collection-when they have a goal to "provide excellent customer service"? This group is not worthy of the Revdex.com rating. When a consumer makes an honest effort to resolve an issue and a company does not answer the phone (ATS number in Tempe), respond to emails, and/or have the common courtesy to accept the information requested-it is sad. Not once did ATS say my bank submission for the payment cashed 12/16/14 needed more back-up. Their customer rep. told me what to send. Now, they are saying the confirmation number provided is not their number-yet the [redacted] does not use another company. So, at this point my check has not been cashed and they have never responded to my requests-yet they have charged me more money and sent my name to collection?

Regards,

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

ATS has reviewed your account and a refund in the...

amount of $15.77 has been issued.  Please allow up to 5 business days for this to appear on your bank statement.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Thank you for contacting PlatePass® with your inquiry.  We apologize for any inconvenience this matter has caused.  We have refunded your charge in full. Please allow 3-5 business days for the transaction to process.[redacted] offers the PlatePass® service for $4.95...

per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract.PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the administrative fee for the amount of $24.75 as a one-time courtesy. In order to remove the toll amount for $58.00, we will need documentation showing proof of payment for tolls in question.

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service

Dear [redacted], The toll authority reported the rental vehicle assigned to your rental contract drove through their toll facility without remitting the required toll payment. Vehicles that do not have a valid toll transponder are identified and placed into violation...

review. As your rental vehicle was registered with PlatePass®, the toll authority simply charged for the proper toll amounts. Without this service costly toll violations could have been issued. PlatePass® is pleased to have avoided inadvertent violations on your behalf. We believe you paid cash for tolls during your rental period; normally we request receipts for 3 or more tolls on claim of paid cash.  In this case, we have decided to issue a full refund as a one-time courtesy.  When paying cash in the future, please keep your cash receipts as we will need these in order to issue any future refunds.  [redacted] offers the PlatePass® Service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]PlatePass® Support Specialist

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   The documentation you provided was reviewed by our research...

department on 5/7/14 and you were found to not be responsible for the charges. The credit card on file was not charged and a full adjustment was applied to your account.  Our notes indicate that you spoke with our customer service department on 5/8/14 and verified that the charges had been removed. We hope that you find this resolved to your satisfaction. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. Your account has been researched and a discrepancy was found between the type of vehicle on your rental and what was reported to us by...

the toll authority. We have determined that you are not responsible for these tolls and have removed all charges. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.   We apologize for any issues you encountered submitting your dispute through our website. After reviewing your account, we have issued a courtesy refund for the full amount of $90.76. You...

should see this credit reflected on your car in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

This is a predatory business, please beware.

I received a parking ticket while travelling in a rental car. ATS sent me a letter looking as if they are part of the rental car company ([redacted]) asking me to pay an amount approximately equal to the fine.

I paid the amount, not knowing this was only a "processing fee" to let the city know about my ticket. Later I received an escalated bill for the parking ticket from the issuing city.

Everything about this appears like a scam, they use [redacted]'s name, yet they have no account information from [redacted] and they provide absolutely no service, only collect your money. Please beware!

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $20.40.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear Mr. [redacted],
 

face="Calibri">Thank you for contacting the Thrifty Processing Service Center in regard to Notice Number [redacted].
 
We have reviewed the documentation provided and have confirmed a discrepancy with your rental record. Our records indicate that we adjusted the amount in full. You will receive no further charges regarding this account. A refund was processed for the $16.25 that was charged on 10/26/2016. Please allow up to 5 business days for processing. 
 
We apologize for any frustration this situation may have caused and it is our hope that you find this matter to be resolved.
 
Thank you for choosing Thrifty.
 
William J | Supervisor
Thrifty Toll and Violation Processing Service Center
Phone: [redacted] | Fax: [redacted]

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the administrative fee as a one-time courtesy and have corrected the toll charges.

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   Documentation sent to our customer service department is...

worked in the order received and takes up to 5 business days to be processed. As a courtesy, we have removed all toll charges pertaining to this rental. The account now reflects a $0 balance and you may disregard any subsequent invoices that may have been generated. ATS processes tolls, traffic and parking citations on behalf of [redacted]. Should you incur any fraudulent charges pertaining to the rental itself, please contact [redacted] directly for assistance.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services