ATS Processing Services

Dear [redacted], Thank you for contacting us as it is our goal to provide you with excellent customer service.We have read all of the information you have provided. We understand that you have questions regarding the administrative fee and what it covers. When you receive a violation, unless that violation is one where an officer pulls you over and hands you the ticket personally, then the ticket is sent to the registered owner of the vehicle. In this case that was [redacted], who then forwarded the information to us to be processed. When we receive a violation we have two options depending on when we receive the notice. We can either transfer the violation into your name or we will be responsible for making payment towards the violation to prevent further penalties. As this is a rental vehicle and not a personal vehicle the issuing authority has no knowledge of you as the driver until we have processed the violation and attempted to initiate the transfer of liability process.In this instance, we were unable to transfer liability and the authority required payment for the violations. Therefore, we have billed you the violation amounts as well as the administrative fees. Per your rental contract with Budget, you are responsible for all fines, penalties, and administrative fees related to any and all violations incurred during your rental agreement. As a one-time courtesy we have removed three of the $42 administrative fees, for a total adjustment of $126.00.  As we have processed the violations, we are unable to adjust any additional fees. It is our hope that the information has been helpful and you find this matter to be resolved.Best Regards,ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry...

to our refund department to remove the complete administrative fee for the amount of $24.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  A refund in the amount requested was issued on 06/27/2014, after your provided documentation was reviewed.  Please allow up to 5...

business days for this to appear on your account and thank you for your patience.

 

 

Best Regards,

 

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   After reviewing your account, ATS has agreed to issue a...

courtesy refund in the amount of $19.20.  Please allow up to 5 business days for these funds to appear on your account.  We do apologize if the Platepass toll service was not discussed with you at the time of your rental and it is our hope that you find the matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Our research team has reviewed the details surrounding the charges you incurred. Please provide a copy of your FasTrak statement, showing you added your rental vehicle to your account prior to...

driving on the Bay Area Tollway. Upon receipt, our team will reconcile immediately.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass, LLC.

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the complete balance for the amount of $38.35 on 07/02/15.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service[redacted]) [redacted] | Monday -Friday, 6:00 AM to 4:00 PM PST |

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],

Thank you for contacting PlatePass with your inquiry.

Your rental agreement [redacted] does not show in our system at this time. This could mean that no tolls were accessed and charged by PlatePass during your rental period, and therefore you won’t have a PlatePass charge.  If you did access tolls during your rental period, this could be a rare case where your information has not yet been received by our office, and we apologize for the inconvenience.

 

It is at the discretion of the Toll Authorities to report pertinent toll information; We unfortunately aren’t provided with an exact time frame. This often makes it impossible for us to document and process toll transactions in a timely manner. This would be the reason for the delay.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

 

 

Thank You,

 

PlatePass® Customer Service

I'm sorry but that is unacceptable.  This is the third time you've tried to shrug me off on this.  
 
There is no way [redacted]oints me to you for this, then you try to point me back to [redacted]  Absolutely unacceptable.  
 
Your phone doesn't work and neither does your contact form - the only way to even get in contact with you is through the Revdex.com... Then after all that you try to point me back to [redacted]  This is tantamount to a scam where you can simply charge someones credit card without any recourse.
 
I do not accept this - especially as Hertz has repeatedly pointed me to you on this.

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have provided you with the charge information as requested. During rental period between 04/21/2015- 04/22/2015, under rental agreement number [redacted] we show a total of four tolls in [redacted] for the total amount of $10.95. In order to view the toll information online please follow the steps below: ·         Please go to [redacted].com·         Select Print Receipt/Pay now tab·         Select Rental Car Company- [redacted]·         Insert rental agreement number- [redacted]·         Insert rental return date- 04/22/2015·         Select Search  During rental period between 03/16/2015-03/17/2015, under rental agreement number [redacted] we show a total of three tolls in [redacted] for the total amount of $14.40. In order to view the toll information online please follow the steps below: ·         Please go to [redacted].com·         Select Print Receipt/Pay now tab·         Select Rental Car Company- [redacted]·         Insert rental agreement number- [redacted]·         Insert rental return date- 03/17/2015·         Select Search It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |    Thank you, [redacted] | [redacted] Support SpecialistAmerican Traffic Solutions Inc.[redacted]T [redacted]| F [redacted] | www.[redacted].com | [redacted]| [redacted]® [redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter may have caused.  We show your...

inquiry was forwarded to our refund department on 5/26/15 to remove the complete balance of $44.97. Please allow up to 5 business days for this to appear on your account and thank you for your patience.   It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the administrative fee as a one-time courtesy for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any issues you had with the navigation system. This toll violation was transferred into your name and you may receive...

an invoice from The Toll Roads. Please disregard this invoice as we have paid it on your behalf. As a courtesy we have also refunded the $30 admin proces[redacted] fee. You should see the credit reflected within 3 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Thank you for contacting PlatePass® with your inquiry. Based on research and documentation provided, we have refunded your charge in full. Please allow 3-5 business days for the transaction to process.[redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental...

month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract.PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

Please be advised that as of 02/04/2014, ATS has not...

received the dismissal notice you are referring to.  However, we have agreed to waive the $30.00 in administrative fees, which may take up to 5 business days to appear on your account.  It is our hope that you find this matter to be resolved.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I respect their one time courtesy offer and I have to keep in mind the traffic camera's in the city

Regards,