ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

A courtesy refund of $152 has been...

applied to this account. You should see the charge reversed on your credit card within one week. A dismissal letter for the violation will be sent to the address where you received the notice.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I consider this complaint resolved.

Regards,

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the full amount. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I expect they will remove any bad credit history of mine as well. Thank you!

Regards,[redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance for the amount of $72.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service

Dear James C T[redacted] ,
 
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  
 
We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $25.75.
 
Please allow up to 5 business days for this to appear on your account and thank you for your patience. 
For further information please refer back to page three of your rental agreement contract.
It is our hope that you find this matter to be resolved.
 
Thank you,
 
PlatePass® Customer Service

[redacted] * [redacted] *

Dear [redacted],Thank you for contacting PlatePass® with your inquiry.Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a...

single day’s use. Arefund of will be applied to your account within the next 3-7 business days.   Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass®service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.Thank You,PlatePass® Customer Service

Dear [redacted],

Thank you for contacting PlatePass® with your inquiry.

After reviewing the details of your inquiry, we have determined the charge in the amount of $23.80 was for 3 video tolls accessed during your rental period, as well as for the use of the...

electronic toll payment service offered by PlatePass® while under rental agreement [redacted]. The first two on 1/31/2014 were video tolls on the Orlando Orange County Expressway.  The 3rd was on a Sunpass road and it was an ORT (open road tolling) location, which is not cash payable.  To explain:

The toll authority reported the rental vehicle assigned to your rental contract has incurred transactions at toll facilities that do not have a cash payment method option. The facilities in question process toll transactions by ORT, which allows drivers to enter the facility and remit the required toll payment electronically while driving the posted speed limit.Vehicles that do not have a valid tollway transponder are identified and placed into violation review. As your rental vehicle was registered with PlatePass®, the toll authority simply charged the proper toll amounts as opposed to issuing costly toll violations. PlatePass® is pleased to have avoided inadvertent toll violations on your behalf.

 

In regards to the administrative fees, [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.  All of this information, as well as instructions how NOT to use the service if you did not wish to, is in the rental contract signed before you were given the keys to the rental vehicle.     

 

As a one-time courtesy, we have reduced the administrative fee to $9.90 to reflect a two day’s use. A refund of $9.90 will be applied to your account within the next 3-7 business days.

If you feel you were not in the area of the tolls described above, please feel free to submit any proof you have of not being in the area of the tolls ( such as bank statements, receipts, etc. ). You can email these to [redacted] or fax to [redacted]. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

 

 

Regards,

 PlatePass Support Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until September 10, 2014, for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We have reviewed your inquiry and see that documentation was previously provided to our research team in regards to your case.  A...

discrepancy was found with these charges, which you are not liable for and an email was sent to you on 12/03/2014.  The website provided in the email,[redacted], allows you to view the status of the case by clicking on the notice number hyperlink.  Your refund was processed on 12/04/2014, in the amount of $17.90 and may take up to 5 business days to appear on your account.  We do apologize for any inconvenience this may have caused and hope that the information provided helps to close and resolve this matter.  Best Regards, ATS Processing Services

what I needed is a statement from the business to [redacted] in an effort to restore my credit account which has been totally destroyed by a failure of billing by [redacted].

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.

 

Dollar offers an optional Platepass service for a small daily fee. As your rental was not opted in to this service, you were...

charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. As a courtesy we have refunded the $15 admin fee and you should see the credit reflected on your card in 3-5 business days.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I don't accept refund for administrative fees because the charges made to my credit card are being made after the vehicle was return on July 28; Therefore I expect full refund for the amount of $77.23 for charges made to my credit card on 8/21/14 - $26.31, 8/13/14 - $38.01 and 9/22/14 - $3.75 and to removed my credit card out of their system

Regards,

Dear

9pt;">[redacted],
Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. 
The review has been completed as of 04/19/2016. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $112.68.
It is our hope that you find this matter to be resolved.

Thank you,
ATS Processing Services

On 2/25 I attempted to reach out to complainant. She answered the phone and advised she would call back in four minutes.
 
After not hearing back, I tried her again on 2/26. There was no answer. I left a voice mail with my phone number, and information that the citation...

information has been emailed to her, and that the office of the clerk of the court would need to be the authority to address the outstanding citation. I did leave my direct number in case she has additional questions, but without a response there is no further step I can take.

[redacted]Thank you for your response. I hope that we can reach an agreement fair to all parties. Below is the information you are requesting. 
 
RENTAL AGREEMENT NUMBER: [redacted] 
PLATEPASS INVOICE NUMBER: [redacted] 
 
I do not have the vehicle Plate information available at this time. 
Thank you for your time, 
 

Mr. [redacted]  I refunded your account in full on 01/19/16.  Please note that the tolls were during your rental and our company has paid for them.

[redacted],

 

Our records indicate your initial contact with our customer service department was made 3/31/14 and the research department did look into your case the same day.  The usual time frame for research is 7-10 business days, so please know that your dispute was...

expedited.  Unfortunately this information was not relayed to you when you called back on 4/4/14 and we apologize for any inconvenience this may have caused.

The information provided to us by Hertz indicates you were in possession of the rental vehicle **-[redacted] from 1/31/14 09:38 through 2/11/14 16:16 and you drove a total of 1950 miles.  Our research department did map out the tolls accessed during your rental period and the total miles amounted to around 612, so typically documentation showing you were not in the area would be requested for further research. In this case, however, it does appear that the transponder assigned to your vehicle was possibly in another rental vehicle; A full refund of $261.50 was issued to your credit card on f**e. Please allow 3-5 business days for the refund to process.  Please understand that we only have the information that is provided to us by the client – if a transponder is misplaced, it can sometimes take a wh**e for this information to be properly reported and recorded and we do apologize.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-ma** or by phone.

 

Regards,

 

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to reduce the administrative fee for the amount of $9.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.Thank you, PlatePass® Customer Service