ATS Processing Services

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  We have adjusted the account for the full amount on 08/08/2014.  However, because there was a chargeback done by your bank we have not been able to complete the refund process.   If you have documentation from your bank regarding the chargeback, you may submit the information to [redacted] and we can process the refund as soon as we receive documentation. If we do not receive chargeback documentation it can take 1 to 2 weeks in order to see the refund post on the card on file. 

Once more we sincerely apologize for any inconvenience this matter has caused.

For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

 

PlatePass® Customer Service

([redacted]) [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $27.05. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forwarded your inquiry to our...

refund department to remove the administrative fee.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the complete balance.  Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

Please provide more detailed information regarding your...

charges.  A notice number or citation number will help us in locating your account to resolve this matter as soon as possible.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  At this time, a credit is shown on rental agreement [redacted].  If a charge shows on the credit card statement, I will continue my course of action with the Arizona Attorney General.  Furthermore, I will wait until for the business to perform their action and, if they do, will consider this complaint resolved.

Regards,

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

Unfortunately, we are having difficulties locating your...

account. To better serve you, we request that you provide any of the following information:

 

•Name of the rental agency.

•Return date of the rented vehicle.

•Name and address of the primary renter as it appears on the rental record.

•Driver’s license number.

•Rental agreement number.

•Last four (4) digits of the credit card number that was charged.*

•Expiration date of the credit card number that was charged.

•Date the credit card was charged.

•Dollar amount charged to the credit card.

 

*To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private.

 

Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

Best Regards,

ATS Processing Services

Dear Yashira Y L[redacted], Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service.    We understand your frustration and apologize for anyinconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the remainder balance for the amount of $38.00. Please allow up to 5 business days for this to appear onyour account and thank you for your patience.  For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® [redacted] | Monday - Friday,6:00 AM to 4:00 PM PST |

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry...

to our refund department to remove the complete balance for the amount of $28.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved.Thank you,PlatePass®Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I got an e-mail from [redacted], stating that I got a refund of $42.35.why am I not getting the entire amount refunded?

Regards,

[redacted] Her E-mail is given here:Dear [redacted], Thank you for taking the time to contact our Customer Correspondence Department. We would be happy to assist you in regard to rental agreement [redacted].  We have reviewed your account and do see that a refund of $42.35 was applied on 08/21/2015. Please allow one to two cycles for your financial institution to credit the refund. We do apologize for any inconvenience this may have caused. We are committed to providing the highest level of customer service. For additional information regarding tolls, you may contact us by email, phone, or visit our website, [redacted]. To access the account online, you will need the following login information: Rental Agreement: [redacted] / Return Date: ­­ 8/11/2015 Thank you for contacting PlatePass®. Denise D. | Customer Service RepresentativePlatePass®

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   After reviewing your account, ATS has agreed to issue a refund in the...

amount of $16.02.  Please allow up to 5 business days for these funds to appear on your account.  We do apologize if the Platepass toll service was not discussed with you at the time of your rental and it is our hope that you find the matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards,ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $56.70.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance.

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

 

PlatePass® Customer Service

[redacted]

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted], Our research shows that the [redacted]® service was actively used for one day during your rental period as a Video toll on the North Texas Tollway was accessed. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A...

refund of will be applied to your account within the next 3-7 business days.  Please note that [redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service is contained on page 3 of your rental contract; this contract was signed prior to receiving the keys to your rental vehicle.  [redacted]® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.  Regards,  [redacted] Support Specialist

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove...

the complete balance for the amount of $27.35.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and feesincurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the charges for the amount of $20.50 as a one-time courtesy. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,