ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have adjusted the $30 processing fee...

from the balance due. As for the inquiry regarding insurance coverage, you would need to contact the Dollar Customer Service Department @ ###-###-####.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am sorry to inform you that this matter has STILL not been settled.

The merchant has simply repeated the same words -- they credited my account in their system, so they don't think I owe them money; but they have not credited by Credit Card, so I am still out $92.50.  I would appreciate your trying to have the merchant provide a REAL solution -- credit me back the money to my Credit Card.

Regards,

Dear [redacted],   Thank you for contacting us...

regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $31.50.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [redacted]

[redacted]:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to reduce the administrative fee for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], The financial information for this account has been researched extensively and no payment has been made on this citation to date. You initially stated that you paid your violation through violationinfo.com, but did not have a confirmation number consistent with those provided by ATS. You have also stated that a check was mailed to our processing center but this check has not been cashed. Additionally, the [redacted] has checked their ticket management system and there is no record of any payment towards this violation. Based on the lack of payment, the city is unable to dismiss any portion of the citation. Regarding your complaint that the company does not answer the phone or respond to emails, our notes indicate multiple phone contacts with you regarding this account instructing what evidence was needed to support the claim of payment. As of this date we have no record of receiving any email contact. Our thorough investigation of this matter concludes that you are financially responsible to submit payment in full. We regret that we are unable to resolve this complaint to your satisfaction. Sincerely,American Traffic Solutions

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As...

a one-time courtesy we have forwarded your inquiry to our refund department to remove the administrative fee for both rental agreements.   Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

PS - Attached are items submitted via [redacted] website.  Attempts to email the same items to [redacted] was rejected several times and I assume it is not a valid address.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Patricia B[redacted]

Dear [redacted],

 

After reviewing the details of your inquiry, we have determined the charge in the amount of $29.00 was for 3 video tolls accessed during your rental period, as well as for the use of the electronic toll payment service offered by [redacted]® while...

under rental agreement. We have pictures of your rental vehicle accessing the tolls provided by the toll authority – please contact our customer service department to provide your email address so that we may forward those on to you.

 

[redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service are contained on page 3 of your rental contract.  [redacted]® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.

 

As a one-time courtesy, we have removed the [redacted]®  administrative fee – please allow 3-5 business days for the refund of $24.75 to be applied to your credit card.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

 

Regards,

 

 

[redacted]®

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Samuel G[redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund...

department to remove the complete balance for the amount of $68.45.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved.Thank you,ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $26.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the administrative fee for the amount of $4.95.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $25.15. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   

We understand your frustration and apologize for any inconvenience this matter has caused.  We have...

forwarded your inquiry to our refund department to remove the administrative fee for the amount of $14.85 as a one time courtesy. In order to remove the remaining balance for the tolls in the amount of $15.00, we will need documentation provided.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service[redacted]

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $10.60.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the administrative fee for the amount of $24.75.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted]

(877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $515.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

I have reviewed the response made by the business in reference to complaint ID 10018490, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you , I received my refubd today. Thank you very much for your assistance.

Regards,

Regards,