ATS Processing Services

Dear Customer,

Thank you for contacting ATS Processing Services with your inquiry.

We have processed a courtesy reduction refund, to reflect one day's usage. Your new total amount due is $6.53.

Thank you for bringing this matter to our immediate attention.

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Best Regards,

Business Analyst

[redacted] LLC.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

On 5/23/2014, (**) License Plate [redacted] drove through 3 Tolls without remitting payment. The rental agency named you as the Renter of that vehicle, when we requested the information. To confirm, the rental start date was 05/23/2014 at 1:54:06 pm and was returned on 06/05/2014 at 11:04:50 am.

Please let us know if you need any additional informaiton.

Thank you.

Best Regards,

Business Analyst

ATS Processing Services, LLC.

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

ATS would like to apologize if your documentation...

was not received regarding your payment made to the District of Columbia.  We have verified your payment was made on time and a refund has been issued in full.  Please allow up to 5 business days for this to appear on your account.   It is our hope that you find this matter to be resolved.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted](877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  We have been unable to locate your account based on the plate and agreement number you have provided.  If you have any other information...

regarding the violation received, please provide it in order to help us expedite this matter.   The charge you mentioned appeared on your account on 04/10/2014, and your rental dates are 04/09/2014 – 04/12/2014.  ATS would not even be aware of any violations received in that amount of time.  Please verify if you possibly have any other rental agreements that we can research.  Again, thank you for contacting us and we apologize for any inconvenience this may have caused.    Best Regards, ATS Processing Services

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $74.40.

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had filed a complaint with Revdex.com against ATS several months back for unauthorized charges that were not made by me but charged to me. It has happened again recently and after I filed a complaint I was told that it cannot be done and was instructed to contact you in order to discuss possibly reopening the previous case.Regards,[redacted]

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have...

forwarded your inquiry to our refund department to remove the administrative fee for the amount of $24.75.  Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $38.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $29.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear Mr. [redacted]  
Thank you for taking the time to contact us in regard to rental agreement

font-family: Verdana, sans-serif; font-weight: normal; background: white;">[redacted].   
We apologize for any frustration this situation has caused. Our records indicate that we initially spoke with you on 07/26/2016 regarding the PlatePass® service charge. We show that a dispute was opened on the account at that time. On 07/27/2016, our Research Department adjusted all fees associated with the account. A full refund of the amount charged by PlatePass® of $78.85 was issued on 07/28/2016. There will be no further toll charges to your account for this rental. Please allow up to 5 business days for processing. We value you as a renter and sincerely apologize for this experience. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [redacted] | [redacted]0 | Monday - Friday, 6:00 AM to 4:00 PM PST

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  As a one time-courtesy we...

have forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ATS voluntarily did not handle this alleged violation in a timely or professional fashion, therefore violating my right to due process.  By law the issuing authority has to send a notice of violation to an alleged offender within 15 days.  Why would it be ok for ATS to take almost 5 months to contact me?  This is a shady unethical practice that takes away my right to face my accuser and contest this ticket in a court of law.  I should have equal protection under the law as anyone else who receives a violation whether it be by photo enforcement or by a human officer.  The photo provided does not reveal a violation and ATS is not a legal authority to determine guilt.  They are a private for-profit organization who's job is to generate revenue for their client.  As I stated before, an officer from the [redacted] stated that they 1st contacted [redacted] back on November 24, 2014; in which that documentation was stamped December 10th by [redacted].  I also have documentation from the Superior Court which shows that they were contacted a 2nd time, January 27th.  This was 2 months later, giving them yet another opportunity to reach out to me or simply transfer liability.  The officer also stated that they DO ALLOW the transfer of liability and the only way that it wouldn't have been done is if the rental company decided not to.  I have the copy of the blank affidavit that was sent to [redacted] to allow them to transfer responsibility to me.  When I asked them to advise why it took so long to contact me they opened a claim to "research" it, never got back to me, and decided to take the money from my bank account without any authorization.  It appears in most of these Revdex.com complaints that this is a regular practice for them.  Also, my rental agreement terms does not say that they have free reign to take whatever they want from my credit card that I entrusted them with as a loyal customer.  Nor does it say that I forfeit any of my rights.  I rent from or used to rent from Dollar/[redacted] exclusively for my personal rentals for years and just started using them for my clients in my profession in Television Production.  I will absolutely never use Dollar again and I will make sure that I spread the word about this to all of my colleagues and everyone I know.  No one would appreciate this type of treatment. Attached is a similar Revdex.com case which proves as an example of how this is a regular business practice for them.  I also attached sections from their web site where they promise to provide excellent customer service, timely processing, and the transferring of liability to the renter so that we may retain our right to due process.  The last attachment "No Presumption of Guilt", which in their words, states that a camera ticket is not a presumption of guilt, it is a summons to be able to go to court.  Its clear that I was not treated fairly and do not owe this citation.

Regards,

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $24.*5.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank  you,

PlatePass® Customer Service

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $26.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me.  I w[redacted] wait until for the business to perform this action and, if it does, w[redacted] consider this complaint resolved.

Regards,

[redacted]  
I have submitted a complaint to the Revdex.com concerning the company ATS Processing Services, LLC.I was wondering if I could rescind the complaint for the time being.First of all I actually had personally identifiable information (my full name on the bottom of the text complaint) in the complaint and secondly I actually was hoping to give the rental agency more time in rectifying this issue with billing before I went this far. I have finally gotten some contact from the Operations Manager.If my complaint could be deleted and not be public available with my personally identifiable information that would be great, thank you.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Info Requested:

last four of credit card: [redacted]

exp: 11/2015

$32.63

09/30/2014

Regards,

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    The toll authority reported the rental vehicle assigned to your rental contract has incurred transactions at toll facilities...

that do not have a cash payment method option. The facilities in question process toll transactions by ORT (Open Road Tolling), which allows drivers to enter the facility and remit the required toll payment electronically while driving the posted speed limit. Vehicles that do not have a valid toll way transponder are identified and placed into violation review. As your rental vehicle was registered with PlatePass®, the toll authority simply charged the proper toll amounts as opposed to issuing costly toll violations. PlatePass® is pleased to have avoided inadvertent toll violations on your behalf.  We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $34.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $25.50. Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service(877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |