ATS Processing Services

Dear [redacted],

It is our policy that personal transponder statements be submitted in [redacted] or screenshot format; Our policies are in place to ensure the accuracy of the information we receive so our research can be conducted properly.  We apologize you had difficulties sending...

and receiving emails to and from our office.  If you wish, you may fax your statement to [redacted].  Please include your rental agreement number [redacted] with any documentation in order for us to serve you in a timely manner.  Please submit a copy of your personal transponder statement reflecting activity during your rental period; Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

 

Please note that [redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service is contained on page 3 of your rental contract. [redacted]® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.

 

Regards,

 

[redacted]® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear [redacted],

 

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any inconvenience this matter has caused. ...

We have forwarded your inquiry to our refund department to remove the complete balance for the amount of [redacted].

 

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

 

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,

 

We apologize that we have no record of the chargeback reversal. Occasionally provisional credit reversal funds are returned to the rental agency, rather than directly to ATS. Thank you for providing your documentation of the reversal. Our accounting department is issuing a refund check in the amount of $155.91 and mailing it to the address you have provided.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. A toll violation was reported to ATS by The Toll Roads in the amount of $64.25. Our handling fee is charged so that your information can...

be provided to the toll authority, allowing you to dispute or pay the violation as you choose. On 3/7/14 a notice was sent to you advising of the $30 fee and stating that this fee was separate from the violation, which still required your payment. A copy of this notice is attached for your reference. As a courtesy, we have refunded the $30 handling fee. You should see the credit reflected back on your card in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],...

  Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $28.80   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.  The $30.00 administrative fee has been waived as a onetime courtesy.   Please allow up to 5 business days for this to appear on your account and thank you for your...

patience.  It is our hope that you find this matter to be resolved. Best Regards,ATS Processing Services

Dear [redacted]

Thank you for contacting us regarding your concern as it is our...

goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. 

Thrifty offers PlatePass® All-Inclusive as an electronic prepaid toll pass. The Toll Authorities reported the rental vehicle going through tolls without payment. As a result, all tolls were charged to the PlatePass® system.

We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $59.99. Please allow up to 5 business days for this to appear on your account and thank you for your patience.

Thank you,

ATS Processing Services

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. 

 

We apologize for the delay in billing....

The parking citations were not reported to us by LAZ Parking until 7/31/13. As you have stated that these citations were issued in error, we have issued a courtesy adjustment and zeroed out the balance due on both accounts. We have also removed your name from the Hertz Do Not Rent List.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

[redacted],

 

Our records indicate that a Video Toll on the Delaware River Joint Toll Bridge Commission @ Interstate 78 Entry Lane 01W was accessed during your rental period of 3/15/14 17:04-3/19/14 12:00 under rental agreement # [redacted].

 

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Information provided to us by Hertz indicates that you drove a total of 484 miles. From your pickup location Philadelphia International Airport through this toll location and back is about 165 miles.  We will require documentation such as bank statements, receipts, etc. showing your were not in the area of this video toll.  Please submit to [redacted] or you may fax to ###-###-####.

 

Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract.  PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.

 

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

 

Thank You,

 

PlatePass Support Specialist

[email protected]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to...

our refund department to remove the administrative fee  balance for the amount of $14.85.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Dear Mr. [redacted]

 

Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.  

 

We understand your frustration and apologize for any...

inconvenience this matter has caused. 

We have forwarded your inquiry to our refund department to remove the completebalance for the amount of $25.85

 

Please allow up to 5 business days for this to appear on

your account and thank you for your patience.

 

For future reference, please refer to page 3 of the rental

agreement for renter responsibilities regarding

PlatePass fine and fees incurred during your rental period.

 

It is our hope that you find this matter to be resolved.

 

Thank you,

 

PlatePass®

Customer Service

(877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: Your assistance is requested to help us resolve a disputed matter. Several months ago, about December 2014 I believe, we received an invoice for $27.75 from an organization, PlateP. We do not know this company. The invoice states, [redacted]." We did rent a car in early October, and we paid the full contract amount when the vehicle was returned, as required. We have no clue why an additional amount above contract would be due and why we're receiving an invoice several months after contract. By December our October travel documents have been dumped as the contract amount is posted and paid on our credit card. The invoice has an amount due but no description. So, we sent a brief note to the first invoice questioning why it was received. There was no response and we thought that was the end of it.The invoices, however, keep coming each month. On January 29, 2015 we wrote a letter requesting clarification. We certified the mailing to confirm receipt. Still no response has been received, and the invoices keep coming. We can't see this as a valid charge. But due to lack of communications we cannot confirm this as we cannot get any interaction from this company to explain or stop the invoices. My husband and I are at a loss as to what this is all about and what to do. We have attempted to do what is right.Desired Settlement: stop the invoices.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. After reviewing the details of your inquiry, we have determined the charge in the amount of $27.75 was for the use of the electronic toll payment service offered by PlatePass® while under rental agreement [redacted]. The vehicle went through four tolls during the real period. Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We have attached further toll information for your records. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer [email protected]

Review: Plate pass has charge my credit card for charges that were not mine .they say I was ion the [redacted] white stone bridge I was not I had a rental from [redacted] . I do not use email .they only respond to email .they want proof I wasn't in New York with the rental I work I used 533 miles on the rental 406 miles was for work approx 60 miles personal use plate pass says was possible to go to NY that's anothet 374 miles so I would have done over 840 miles . The [redacted] agent told me maybe someone took out the transponder I didn't even know it was in the car I avoid highways . This is wrong , this has been a problem before in our state I have reported it to the [redacted] .Desired Settlement: That this company not be allowed to make unauthorized charges .

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $40.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

This is regarding the automated toll collection part of this business. I rented a car in [redacted] NY from [redacted] in the middle of Feburary and found in March that around $50 in PlatePass charges were paid on my credit card bill. The charges were for going through the Queen Middtown tunnel into New York City four times and two charges were about one and a half hours apart during my work time which is all "in office"!

It turns out that [redacted] had a transponder-base PlatePass system in the car. Even though I told the PlatePass representatives that I have not gone through that tunnel at all in the last two years and that three of the time were at times that I was at work (verifiable by an oral or written statment by my suppervisor), because I had no printed receipts or electronis work time "clock-in" records, PlatePass would only refund their administrative charges - which was $20 of the $50. I desided to have my credit card reverse to rest of the charges. I also called [redacted] to let them know that the transponder in that car might have been stolen and that they should make a report to PlatePass.

This was all quite aggrevating. I did not know that PlatePass was part of my rental and from now on I will now not rent from [redacted] or any other company that has this service.

Review: I was charged for 17 days use of a toll pass service on a rental car that was on the roll way one time. I agress that I should have been charged fro the entry and exit for the one time on the toll way but not for charges for every day I had the rental car. This is extreme over charge for the service providedDesired Settlement: removal of charges for days that I was not on the toll way.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to reduce the administrative fee for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: Had >$200 charged to my credit card for charges that I did not incur. Have called 5 times and have submitted proof 20 times since July 2013 and still no resolution. In spite of delivery of information to 3 email address provided by the company, they always say they have received nothing.Desired Settlement: This has now taken more than an hour of my time. I want my refund for improper charges. I also want my time covered at this point since the company is onviouly running a scam trying to get people to give up on disputes.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

In order to assist you regarding the charges received, please provide the citation number, notice number or rental agreement number you are referring to. We are unable to locate any information based on your name alone. Once this is provided, we will research the charges and respond as soon as possible.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services