ATS Processing Services

Review: The toll booths in [redacted] were under construction and there was no place to pay. We were only their 1 1/2 days to attend a funeral. There was nothing identifying that tolls had to be paid and then we get a letter from [redacted]. When I authorized the transaction my card was compromised and I had to get a new one. If the toll booth is under construction, how can they expect a consumer to pay the toll?Desired Settlement: Dismiss all charges since their was no way we could pay the tolls. If they are electronic as the customer service (used loosely) person from [redacted] stated, then the [redacted] company agent should have said that their are tolls that can not be paid for with cash, you will need to rent this rental box or something like that. This is a dishonorable service and a scam to get extra money and funds.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. [redacted] offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. According to our records, you spoke to our customer service department on 7/31 and advised about the opt-in service. Notes on this account indicate that you requested to be opted in and a reduction of $49.92 was applied to the account on 8/5. As a one-time courtesy we have further reduced the balance owed by adjusting the admin fee in its entirely. We do ask you to make payment on the remaining $12.90 for the toll amounts only, as your rental vehicle did travel through these video toll locations. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Car rental from Hertz: I received a $26 charge on my credit card for one toll of $1.25 which was unavoidable (no way to pay cash). PlatePass (ATS, American Traffic Solutions) charged me $4.95 per day of my rental, whether I passed a toll or not during the rest of the rental.

This is a scam perpetuated by greed. Hertz has this companies extortion rules buried in its terms and conditions and I guess the bottom line makes the loss of business worthwhile. I will never rent from Hertz again because of their affiliation with this company. I incurred $1.50 in toll charges and a 1,300percent administrative fee for the service. Oh and they also charged my EZ Pass for the same $1.50 toll.

Review: Recently, I rented a car from [redacted] Car Rental. Approximately a month after the rental I received a notice in the mail from a company I have come to find out is named ATS Processing Services, but no where on the notice does it state this name. My issue stems from an alleged camera speeding ticket received in [redacted] New York. The notice states I received a $50 violation and a $42 handling fee. ATS has already paid the ticket and I must pay the ticket and their fees. I contacted New York and since the violation is paid there is nothing to dispute and the case is closed. ATS says they are a third party and that I must pay. This is a violation of my due process. I am denied the opportunity to dispute the charge with New York because ATS has paid the ticket and they refuse to remove the exorbitant and unethical handling fees. I have been offered no evidence of the alleged driving violation. These camera violations have been found faulty across the country. I am afforded no opportunity to dispute a charge I am not responsible for and then as a kicker I am forced to pay this absurd handling fee of $42. I have been provided no break down of how ATS has come up with this $42 fee and I do not believe it is commensurate with the work required to handle my alleged violation. This is a money grab by unethical companies and such practices should not be permitted.Desired Settlement: I request the removal of the $42.00 handling fee which is excessive and unethical.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $92.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for renter responsibilities regarding violation fines and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: I had recently rented a car in [redacted]. The rental car included a "Plate Pass". Which the car rental employee NEVER explained to me. I went through 1 toll in New Hampshire, decided to use the Plate Pass thinking it's convenient, and I would be charged $2.00 & it would be added on to my rental car bill. It wasn't until 2 weeks after my vacation, I noticed on my bank statement that I was charged $26.75 for a $2.00 toll. When I called Plate Pass to question the charges, I was told that once the box is activated (used for a toll), they charge $4.95 PER day to have that box, even though I used it for ONE toll. I was also told that the daily fee is CLEARLY stated on my car rental agreement. Not only was it NOT CLEARLY stated on the rental agreement, but not once did anyone explain anything about the Plate Pass and how "if you activate it, you WILL be charged $4.95 per day". If it is CLEARLY stated, then it should be CLEARLY explained. I consider this to be a complete scam and would NEVER recommend this company to anyone. With the amount of complaints regarding this subject, you would think that a resolution would be a high priority.Desired Settlement: I would like to be reimbursed the "daily" charges of $4.95 x 5 days = $24.75.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $24.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I tried 3 times to make a payment at this site, no luck. Very frustrating!!

Review: I rented a car from [redacted] Airport 5/2/14 and returned the rental 5/13/14. On 6/2/14 I received a charge on my account for $75.70 for tolls that we did not do. My husband called the [redacted] who directed us to PlatePass. They told us that we would review our account and that if the charge was not back on our account in 10 days to contact them again. We waited until 6/12/14 and the charge was still not back in our account. We called them back and were told that they needed further information to "investigate" the charges more and to make sure that we were not in NY and NJ during the time that the charges incurred. I called [redacted] again to see if they would be able to help us and they ended up calling PlatePass and were told that we needed to print out our bank statement for the dates in question to show that we were in fact in PA during the time in question. I printed my statement and brought it right over to [redacted] and they sent it over to PlatePass and called to verify that the information had been received. They told [redacted] that they had gotten the information that my account would be expedited and put to the front of the line. No time frame was given, so I contacted PlatePass to see how long it would take and was not given any information other than my account was under review. There is also a note on the bottom of the contract that there could be further charged depending on what the Toll Authority sends to them, so I am concerned that I will be receiving further charges and will have go to through all of this again.Desired Settlement: I want a complete refund and I want my credit card/personal information destroyed by this company and [redacted] so that I do not have to go through this again.

Business

Response:

Dear [redacted], Based on research and documentation provided, we have refunded your charge in full. Please allow 3-5 business days for the transaction to process. Unfortunately, we cannot foresee future tolls being reported by the Tolling Authorities. It is at the discretion of the Toll Authorities to report pertinent toll information. This often makes it impossible for us to document and process toll transactions in a timely manner. We also cannot delete or change any credit card information you provided to the rental agency when booking the rental vehicle. If you are charged in the future for any additional tolls under rental agreement # [redacted] we will be glad to remove them in addition to the refund of $75.70 you have already been issued. We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.Regards,PlatePass® Customer Service

Review: I rented a car from [redacted] on August 10, 2013 to drive from Miami to Orlando. I was never informed my car had the plate pass option and therefore assumed we didn't have one when we started driving on the turnpike. We paid all of our tolls in cash and stopped at each toll booth. I don't understand how these charges came about and why I am even being charged for 4 full days of using the tolls when I only used it for 2 days. I have tried calling but keep receiving automated messages. A month after I returned the car, with no additional information or proof of this toll fee, I am charged $21.10 on my credit card. I'm not sure if the plate pass is automatically activated when you a rent car, but this is unacceptable when I was never informed this was there in my rental agreement and when I have already paid all my tolls.Desired Settlement: I would like a refund on the entire charges. I paid all of our tolls in cash or used the exact coins option.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $21.10.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rentalagreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was NOT given any explanation at time of rental by [redacted] about PLATEPASS. Had I known how it worked I would have done all I could to avoid PLATEPASS toll roads. I did use toll roads, I am not disputing that fact. I am in disagreement to being charged 4.95 for EACH day I rented, while only using toll roads on ONE day of the rental. This practice of daily admin fees being charged when not used needs to stop. By my calculations for tolls and one day of administrative fees, my total should have only been 10.15, not 25.00Desired Settlement: I am asking PlatePass to refund me 14.85 in administrative fees I should not have to pay for days no tolls were incurred.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the balance for the amount of $14.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I received an email from [redacted].[redacted] informing me that I had just paid a $79 fine for a traffic violation. But the name they had was not mine. And I hadn't committed a traffic violation. I rarely drive. When I called [redacted].[redacted] number, the person I reached refused to resolve the matter for me. She said I had to contact my credit card company to make sure the fine payment wasn't placed on my credit card. She wouldn't be able to discuss the payment unless I provided my credit card information, which I refused to do. I worry that this business is completely insensitive to the public. I understand that people who commit violations should pay fines. But those of us who follow the law should be respectfully left out of this system.

Review: While on official business for my Agency in the state of Virginia, [redacted] assessed $149 in toll fee violations in the states of Maryland and Deleware. I provided hotel and gas receipts and an official statement to the dispute center. The company denied my claim and a charge for $149 has been processed on my government credit card. I am contacting my credit card company to place a stop payment for this amount and will be pursuing further action if the charge is not dropped.Desired Settlement: I would like a full refund for the toll violation charges that I did not incur.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. The documentation you provided was reviewed by our research department on 5/7/14 and you were found to not be responsible for the charges. The credit card on file was not charged and a full adjustment was applied to your account. Our notes indicate that you spoke with our customer service department on 5/8/14 and verified that the charges had been removed. We hope that you find this resolved to your satisfaction. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: When I originally booked my car they gave me a reasonable rate. When I was at their location to pick up the car I was asked if I needed a toll pass. I knew that I was going to be staying in the downtown [redacted] area where there are zero tolls so I know that I didn't need it. 8 days later I dropped off the car. There were no issues and everything was fine. I get back home and about 2 weeks go by and I receive a bill in the [redacted] mail for an additional $118.85 stating that ran 12 tolls without paying. At this point I knew something was wrong, I was the ONLY one with access to the keys/vehicle during the time I had rented it and that I did not run these tolls. The toll areas descriptions were very vague about where they were. There was one city that was on there named Aurora, it says I went through a toll there 2 times and didn't pay. Only issue with that is it is about 30 miles away from where I was staying at and I was NEVER there. Then there's the time issue. 5 of the tolls said that I had ran them between the hours of 5:30AM and and 6AM. If you know me, you know i'm never up that early. Also for 5 other tolls it said I ran, at the time it states the car ran them it was actually valet parked at the hotel I was staying at.

On the bill they sent over it had the phone number for the Illinois Tollway. I called them and I was told that they have NO records on file of this car ever going through any tolls with out paying. If the the vehicle did pass through with out paying a picture of the license plate would have been taken the there would be some information in there system but there was nothing. Then I called the the people who sent me the bill at [redacted].[redacted] . I wanted to give them the benefit of the doubt. I told them this must be some type of mistake on there part because I was never in any of these areas. After going around and around with this guy, he says there were pictures but we destroyed them because there was no violation, just a toll and they already paid the bill. The conversation finally ended with the guy on the other end saying, we no longer have proof that your rental car had driven through these toll but I can see that the car was driven a total of 400 miles when you rented it so it could have been driven through these tolls so you have to pay this bill. but if you want I can cut the bill in half for you. I just hung up at that point because I knew I was was being scammed. Then I looked them up here on the Revdex.com website and realized that they were doing this to many other people as well.

Here are a few links to the company that sent me the bill after I returned the car.

[redacted].[redacted].[redacted] or [redacted].[redacted].[redacted]/Desired Settlement: I'd like for them to stop scamming people. Also, as of now they ha not yet billed my CC. I'd like them to do whats right and not bill my credit card and to send me a letter of apology.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have removed the $118.85 balance due. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: The [redacted] Dollar rental employee told me that I would not have any tolls between the airport and Abington so I needed to decline the toll pass. I did. Now this company says because I did that I have to pay 3X the toll in fees. That is unfair and I believe that the employee at DOLLAR should be held accountable. This company will not work with me at all. I will pay the $5 toll and maybe a $5 fee, but $15 is unreasonable and taking advantage of me, the consumer.Desired Settlement: That is unfair and I believe that the employee at DOLLAR should be held accountable. This company will not work with me at all. I will pay the $5 toll and maybe a $5 fee, but $15 is unreasonable and taking advantage of me, the consumer.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the All-Inclusive Tolling service. As a courtesy we have the adjusted $15 processing from the balance due. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: I received a PlatePass bill in November and have attempted to provide what was asked of me in order to dismiss what were clearly fraudulaent charges to me. The Customer Service agents for PlatePass indicated that I just needed to provide proof that I was where I said I was during the charges that were incurred through several tolls throughout the New York City area. I provided such documentation on two occasions each time providing more documentation. I never received any type of correspondence stating that they received it or that they had made any decision although the agent informed me that they would review it and to allow 10 business days. I finally went to my bank and asked they reversed the charge as 90 days were about to elapse and I was getting nowhere with this company. My bank contacted me and informed me that they were now reversing that as apparently PlatePass only had to provide them with the contract which proves nothing at all. These charges were for tolls and I would hope that someone would access a plate picture often taken at toll plazas because I assure you that my car at no time used such services. I have wracked my brain trying to understand how this happened and I can only come to two conclusions:

1- That an employee at [redacted], removed the PlatePass device removed the device from the car and used/sold it -perhaps an ongoing practice. I've rented cars several times from this specific location and some times the device was missing as it can easily be removed from the holder that slides in and out on the windshield. I never minded because I make a point in not using tolls when in the city and a former New Yorker.

-Or-

2- The company saw that I have a Florida license, targeted me as a tourist and thinks I would never challenge something I wasn't sure that I accidentally used on the streets of New York.Desired Settlement: This has been a tremendous amount of waste of time and stress. I would like a refund and apology. My rental agreement # is [redacted] and the amount is $63.14

Business

Response:

Dear [redacted],

Our records indicate our customer service department advised you to submit proof that you were not in the area of the tolls on 1/15/14, and a receipt was received by our office on 2/4/14. The documentation you provided was used by our research department when reviewing your dispute; your documentation was reviewed and unfortunately, the documentation did not adequately prove that you did not access the tolls in question. We have, as a one-time courtesy, removed the charges from your account.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

Regards,

PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a traffic violation with a $75 fine due from an automated red light camera. The company provide photos online to view your violation. The vehicle in the pictures is not my vehicle nor is the license plate pictured in the "license plate" picture my license plate. The person at this company who assigned this traffic ticket to me obviously cannot identify vehicles or legibly read license plates. When I called the company (08-22-2013) to discuss this the woman I spoke to who identified herself as [redacted] was rude, kept interrupting me over and over and refused to even let me tell her these facts and she then hung up on me. I called back immediately and the same woman answered my call and refused to let me talk to her supervisor. This company is of no help in resolving this other than "they will review it in 3-5 days" without even noting my objections and my facts as to why they sent the traffic violation to the wrong person.Desired Settlement: I want them to dismiss this traffic violation from my record and send it to the correct person who committed the violation.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Using the details you have provided, we are unable to locate the information related to the red light camera violation. To resolve this issue, please provide us with the following information regarding the notice that you received:

Notice Number

License Plate number

Issuing Authority

Again, thank you for contacting us and we sincerely apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

My car was involved in an accident and I needed a car to rent, not that I wanted to but I did so anyway. I returned the car and then a month later I receive a letter from ATS Processing Services stating I received a ticket while I had the rented car in my possession.

I disputed the citation with the city and it was rescinded. ATS still charged my card either way. I called and sent proper documentation two weeks before the date my card would be charged again. They charged me another fee and I have not received reimbursement.

So two fees that I am not responsible for and their unprofessional practices are my negative experiences.

Review: We rented a car from Hertz (rental number: [redacted]) between 9/26 and 10/2 at Boston Logan airport.

First of all, we always planned to pay all the tolls by cash at the toll booths and we did. We never asked Hertz for the Plate Pass device and were never even aware of the existence of the device in the car.

We used a cash toll lane and paid cash to the toll operator every time during the entire 6-day rental period. The Hertz rental agreement says:

"IF YOU DO NOT WANT TO USE PLATEPASS.... use only traditional cash toll lanes (if available) and make payment directly to the toll authority". Which we did every time.

Two weeks later I noticed a charge of $36.75 in my credit card account. When I checked it on PLATEPASS.com with the Hertz rental number, I found a listing of 6 toll payments during the period totaling $12 plus $24.75 in PLATEPASS service fee. I'd like Plate Pass to explain why I'm charged something I had already paid for.

Thanks, [redacted]Desired Settlement: Reverse the charge of $36.75 on my credit card

Review: I recently moved to New York, and I had to rent a car from [redacted] because I was waiting to be able to pick mine up in Virginia. I rented the car for an extended period (20 - 25 days), and as a result I decided to get an EZ-pass so I would not have to wait in the lines on my way home from work. I placed the EZ-Pass in the car and it worked perfectly for several days. On my way home on 6/18/2015 at 5:08 pm, I went through an EZ-Pass lane and it did not read my sensor inside the car. I called EZ-pass to see how I could resolve this issue. They stated since I had a rental car it would go to my rental car company which would then process the claim. They recommended calling the rental car company because they can be known to charge fees for instances like this. I called [redacted] Rental car and they stated they contracted out there toll billing services to a company call Plate Pass which is also known as ATS Processing Services. I called ATS and asked them to forward me the bill because if I called with the bill EZ-Pass stated they would waive any administrative charges. ATS stated there was nothing they could do. I ordered them not to charge my card 20+ dollars when the toll was only 0.90 which would be the amount if they would simply forward me the bill. They told me that I had signed a contract on pages 3-5 and there was nothing I could do about it. I work with a 3000+ person company and travel frequently and I will never use a rental car company affiliated with Plate Pass ever again, and I plan on forwarding this information to our travel person.Desired Settlement: I did my due diligence in calling and reporting the issue, and EZ-pass stated if I called they would charge me $0.90. Instead, ATS is planning on charging me $20+ because they refuse to simply send me the bill or send the bill to my rental car company so I can pay it. They offered no resolution except what felt like a "[redacted] to [redacted]" mentality towards my entire situation. Reminding me that I had signed a contract was the most unprofessional thing I have heard this year on a phone. I want them to send me the bill or a copy of the bill and allow me to pay it so it will only be $0.90. This would involve them waiting a couple of hours or maybe going above and beyond and sending me an email.

Business

Response:

Dear Customer, Thank you for contacting PlatePass® with your inquiry. Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following information: · Name of the rental agency.· Return date of the rented vehicle.· Name and address of the primary renter as it appears on the rental record.· Receipt request· Driver’s license number.· Rental agreement number.· Last four (4) digits of the credit card number that was charged.*· Expiration date of the credit card number that was charged.· Date the credit card was charged for the PlatePass expense. *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, PlatePass® Customer Service

Review: On August 5, 2014 we returned the car to the [redacted] location at the [redacted] in [redacted], [redacted]. When we arrived the agent was on his way out and told us to drop the keys in the drop box which we did. We are currently in dispute with [redacted] since they are saying that we did not return the car. Due to the fact that we did not have the car during that time we are not obligated to pay these fees. In fact some of the fees were on 08/10 when we had already flown home from Orlando.Desired Settlement: We would like all charges removed since we did not have the car at this time.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $125.58 for the tolls and administrative fees during the rental. Please allow up to 5 business days for this to appear on your account and thank you for your patience. In regards to the charges for the rental itself, you will need to contact Dollar directly. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: We traveled to[redacted], [redacted] in August and rented a car from [redacted]. When we returned from our trip, we rec'd an invoice to pay for a toll road we had used. Included in the invoice was a $14 handling fee. The company had our address on file so they could have sent us the toll charges so that we could have paid them and avoided the handling fee. There was no booth on this toll road so there was no way we could have paid it while on the trip. I contacted the company twice thru the website asking them to remove the handling fee but I never rec'd a response. I don't understand how a company can tack on a handling fee if there is no way to pay the toll and don't allow the customer to pay the toll charges first.Desired Settlement: I did pay the whole charge today as the due date is in the next few days.

I would like to receive a refund of the $14 administrative fee.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize if you were not informed of the $7 per toll administration fee. A courtesy refund of $14 has been applied to your account and you should see the credit in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,