ATS Processing Services

This has happened to me before. This time I physically REMOVED the platepass from the rental car (as suggested by the rental agent) and actually LEFT IT in the rental car parking lot inside my own car. In other words, the PlatePass never left the rental dealer grounds. STILL they charged me $21.00.
I will never use that age-old rental agency EVER again despite their discounts. I have disputed the amount via my credit card agency (fortunately for me, they remove charges first, ask questions later).'
Like several other posts here, I was unable to get through. It was suggested that I create an account on the PP website. I DONT WANT to create an account. I want NOTHING to do with PP.
Unbelievable. I'm done with them I wash my hands.
Thanks

Review: After renting car from [redacted] with agreement number [redacted] I was charged $118.85 by PlatePass for supposedly using [redacted] for paying tolls.

I've contacted PlatePass to remove charges due to following reasons:

1. The car I rented didn't had [redacted] device in it, so their couldn't be charges,

2. The charges were in NJ meanhwile I was in Massachusetts at that time and send PlatePass credit card statement showing in person charges at the time of their billing in completely different place.

3. The two toll charges (each $5) I incountered during my travel I paid myself.

After that I received e-mail from PlatePass that they reviewed my account and didn't find any inconsitency.

Most of the tolls would have video cameras, when I asked PlatePass to show me a picture with the car and plates number which is being charged - they didn't have one.

The situation is ridiculous, they could have charged me $1000, or $10,000 and more over I even didn't give them a credit card (they got it from [redacted]).

This is pure mismanagementDesired Settlement: They should refund all they charged from my credit card $118.85.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the full amount. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: This company has sent me a bill for highway toll violations on a rental car. Their invoice only gives a date, time and location but does not include the violation transaction number from the state toll authority. Without this transaction number I cannot contest these charges. I contested these charges on the company website but they seem to be ignored.Desired Settlement: At a minimum I want this company to provide the toll authority transaction numbers that will show the mistake that was made here. Ultimately I would like an apology from this company for their mistake and removal or lowering of an "A" rating from the [redacted].

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. After reviewing your account we have issued a full adjustment in the amount of $286.55, as requested. We apologize for any charges received in error. Again, thank you for contacting us and we hope that you find this matter resolved. Best Regards, ATS Processing Services

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However, I am disturbed that this business has been awarded your A+ rating. I have attached copies of the documentation they sent to me, nowhere does it provide the actual ticket number so there is no way to dispute their charges. I contested this twice on their website but it seems this company only responds to complaints from you. In my mind, this company doesn't deserve an A+ rating and it reflects badly on you.

Regards,

I received a billing statement from Platepass, which ATS does business with, they charged my corporate card $21.30 with no reason given, and they will not get back to me about this matter.

Review: I received a charge on my [redacted] card on January 18 for $27.50. There is no explanation for this charge, though from investigating what this company does, I assume that it relates to a recent car rental from Hertz. However, during that rental, I did not drive on any toll roads. In addition, I never gave my credit card number to this company or approved any charges from this company. I have tried to contact this company by telephone, by email and by submitting a form through the company's own website, to receive an explanation of this charge, but have received no response.Desired Settlement: This erroneous charge should be removed from my credit card.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $27.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: This company sent a second notice without sending a first notice. Once a second notice is sent, we loose the ability to set a court date to appeal the ticket and we are charged a $35 late fee. We called to resolve the issue but were told it is not their fault, their records show the first letter was sent and not returned by the mail system. They asked us to prove we never received the first notice. This is impossible. I asked them to prove I received the first letter by looking on their computer system to see if my Notice # and Pin # had been used to access their system prior to the second notice being issued. They refused.

We were forced to pay the fine and the late fee before an additional late fee was added.

The video shows the vehicle entering the intersection 0.6 seconds after the red light which followed a very short 4 second yellow light.Desired Settlement: Please refund entire credit card charge.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

A courtesy refund of $152 has been applied to this account. You should see the charge reversed on your credit card within one week. A dismissal letter for the violation will be sent to the address where you received the notice.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.

Regards,

Review: This Company processes toll charges incurred by consumers in rental cars. I rented a car from the Hartford, CT, airport, for business in Massachusetts. This Company claims I drove the rental car on the New Jersey Turnpike at Newark Airport on September 24, 2014, a t11:51pm. This is both untrue and impossible. It is untrue because I was sleeping at my Springfield, MA, hotel that night. No one else had access to the car. The car was in the same spot on the morning of September 25, 2014. I never entered the state of New Jersey during my entire trip. Moreover, this particular allegation is impossible. I commuted only between the Hartford, CT, airport; Springfield, MA; and Indian Orchard, MA. The Newark Airport is 154 miles from Springfield, Mass. I only spent $6.63 to refill the car with gas prior to turning it in. I recently provided this company with the fuel receipt using their online form. There is no way I drove over 300 miles during the rental. I have requested the Company provide evidence that this car incurred the toll or evidence that I drove the car 300 miles during the rental. It has refused to provide evidence of either. I have sought the same information from [redacted] which also refuses to provide it.

I have disputed the notice they gave me. However, they charged my card anyway. They recently me information that this matter was "closed;" however they did not provide a refund nor did they explain on what basis they closed it. While my main dispute is with the charge and failure to refund, there is a serious lack of responsiveness here.Desired Settlement: They wrongly charged me $17.90 and have refused to correct it. I have had to spend over one hour in their internal process and have spent more than 20 minutes so far with this [redacted] process. I am an attorney and my rate is $270/hour. I request they reimburse me the $17.90 and also compensate me for my time, which I would conservatively estimate at $405, for a total reimbursement of $422.90.

Also, the [redacted] should look at their accreditation. It appears the [redacted] process is the ONLY way to get this company's attention and that their internal dispute process is a sham. The response I got closing my file (without a refund in a completely clear cut case) did not even explain what happened. It appears intended to confuse and exhaust consumers, but not provide any remedies.

This is their notice to me they were closing the case:

Dear W______ B_____,

This e-mail is to confirm that your case has been closed for Notice Number [redacted][...] on December 03, 2014.

Any adjustments processed will be visible on[redacted].[redacted].[redacted]. Please note that you will need both your Rental Agreement Number, [redacted][...], and Last Name, B____, to access your account summary.

If you have any further questions, please contact us by e-mail at[redacted].[redacted] or by phone at ###-###-####, Monday - Friday between the hours of 8:00 am to 6:00 pm Central Standard Time.

Thank you for allowing us to service you.

ATS Processing Services

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We have reviewed your inquiry and see that documentation was previously provided to our research team in regards to your case. A discrepancy was found with these charges, which you are not liable for and an email was sent to you on 12/03/2014. The website provided in the email,[redacted].[redacted].[redacted], allows you to view the status of the case by clicking on the notice number hyperlink. Your refund was processed on 12/04/2014, in the amount of $17.90 and may take up to 5 business days to appear on your account. We do apologize for any inconvenience this may have caused and hope that the information provided helps to close and resolve this matter. Best Regards, ATS Processing Services

Review: I rented a car from Hertz over a month ago. I used my own Sunpass on the rental. NO ONE advised me of this "[redacted] nor did I authorize this company to take any money out of my account. A long while after, I get a charge for $41.50 plus a $35 overdraft fee on my account. I had NO idea what it was about. I contacted the # given to me by the bank on 11/25/15. They requested proof that I had been using my Sunpass, which I submitted right away. I received a confirmation email stating to allow 6 business days in order for this to be processed. on 12/7/15 I called and they had no answer. Only said to call back the next day. I DID and AGAIN NO ANSWER!!!!

Call back in 2 more days. This run around has to stop. I demand my money back as well as the overdraft fee that I was charged because of them!!!!!!Desired Settlement: I want $76.50 back, $41.50 that they charged plus $35 for the fee I had to pay because of their stupid charge

Business

Response:

Dear [redacted]

Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service. We understand your frustration and apologize for any

inconvenience this matter has caused. We have forwarded your inquiry to

our refund department to remove the full balance in the amount of $41.50. Please allow up to 5 business days for this to appear on your

account and thank you for your patience. For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted] Customer ServiceI[redacted] Monday -

Friday, 6:00 AM to 4:00 PM PST |

Review: This company suspiciously operates under several names, and fraudulently charges customers well after the use of other company products.

This company charged my credit card $41.30 without my permission.

Additionally they currently have 67 negative reviews on the Revdex.com site and only 1 positive. How the hell do they have an A+ rating!?!?Desired Settlement: Return my $41.30 and for the Revdex.com to alter their rating.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $19.80. At this time the tolls area valid and we cannot remove the toll fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

To the Revdex.com,

I have read the backhanded response to my Revdex.com complaint (ID [redacted]), and find it satisfactory....enough. This all pends on the refund actually happening.I will wait until for the business to perform this action and, if it does, will consider this complaint partially resolved.however the Revdex.com did not respond as to why a company with a 96% negative rating percentage has a Revdex.com grade of A+?

Regards,

This company charges you for days when you do not even use it. Beware, I was told by Hertz not to worry about tolls, that the car was covered under Plate Pass, I thought I would be charged for the tolls and a small service fee, turns out if you use it one time during the rental, they charge you $4.95 for every day you have the whether you went through a toll or not that day. Total rip of! I was charged over $40 for four days driving that should have totaled $15 in tolls

Review: I was charged $130 for some 'violation' during a rental with [redacted]. I disputed this transaction with ATS and never received verification or any backup for this fee. I am disputing this with my credit card carrier and want to make it very clear that this company does not deserve a Revdex.com rating for their horrible customer service.Desired Settlement: Full refund of the erroneous $130 traffic fine.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. A photo enforced speeding violation was reported to us by the City of Cleveland on 7/24/14 at 2:25 PM for the rental vehicle that was in your possession. The vehicle on file for this rental agreement is a gray Ford Focus, license plate # [redacted] A copy of the violation as well as our credit card charge notice is attached to this response. Our records indicate that you were also emailed a copy of this notice on 10/7/14 to[redacted].com. If you did not rent this vehicle, please let us know and we will be happy to research your account further. Again, thank you for contacting us. We apologize for any inconvenience this may has caused. Best Regards, ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have a charge of $32.63- I have no clue what this charge is for.

Please credit my card.Desired Settlement: Refund my money.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Using the details you have provided, we are unable to locate the information related to the red light camera violation. To resolve this issue, please provide us with some of the information below:

•Name of the rental agency.

•Return date of the rented vehicle.

•Name and address of the primary renter as it appears on the rental record.

•Driver’s license number.

•Rental agreement number.

•Last four (4) digits of the credit card number that was charged.*

•Expiration date of the credit card number that was charged.

•Date the credit card was charged.

*To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private.

Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Info Requested:

last four of credit card: [redacted]

exp: 11/2015

$32.63

09/30/2014

Regards,

Business

Response:

Dear Customer,

Thank you for providing this information. We were able to locate your account. These charges are for electronic tolls in Florida during your recent [redacted] car rental, rental agreement number #[redacted]. Per the rental agreement, any additional charges, including tolls, will be charged to the credit card on file. Two electonic tolls were reported by Sunpass on 8/24/14. Your credit card was charged $2.36 for the tolls plus an administrative fee of $30.

[redacted] offers an optional Platepass service for a small daily fee. We apologize if you were not informed of this service at the time of your rental. As your rental was not opted in to this service, you were charged a $15 admin fee per toll. You have the option of opting in to the Platepass program at any point before, during, or after your rental agreement. A letter notifying you of the charges was mailed to the address on file on 9/8/14. A copy of that notice is attached for your records. As a courtesy we have refunded the $30 admin fee and you should see the credit reflected on your card in 3-5 business days.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Review: I was billed $31.95 for toll road use in Colorado while renting a vehicle. Each toll for license plate pass is $3.40. I passed through 2 while traveling from [redacted] to [redacted] on August 28 and 3 while traveling from Broomfield to DIA on August 31. As a result, the actual charges should have only been $17.Desired Settlement: I expect to be charged only $17 for the tolls I actually passed through with the vehicle during my use.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $14.85.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Overall Customer Service is AWFUL. I tried to call several times to dispute fraudulent Toll receipts on a rental car. Upon calling the directory is confusing and repetitive. When I finally get on hold to speak to a representative, the line HANGS UP ON ME!!!

There is also no clear place to dispute charges on their online site PlatePass. Only ways to pay the bill.

This collection agency if a joke and should not work with public agencies.

Review: I rented a vehicle from [redacted] on 2/4/15 to return on 2/6/15. I was charged for 2 toll violations totaling $2.50 which happened within a few moments of each other. I completely concur and have paid those. However, this company has an agreement with rental car companies to charge a minimum 2 day administrative fees and a 5 day maximum. So a 7 day rental that has a toll violation on day 1 will be charged 5 days admin fees. My rental length was 2 days, but the tolls were on 1 day. Yet I have this mysterious extra $4.95 fee.

It's ridiculous that this company seeks to rip off customers in this manner. I have no issues paying the $2.50 tolls and 1 day $4.95 admin fee. But when we have instant access to see a violation and pay the fees, how can they justify such an unethical practice of double charging? At $4.95 extra per customer, they can start raking in the $$.Desired Settlement: I would like the extra $4.95 refunded and for this company to address changing their practice.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $9.90. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: Rented a car from [redacted] on 2 occasions in [redacted]

I was sent a bill 2 bills for the 8 days of rental. $52.60 which includes a charge of $5/day to pay my toll.

This was never told to me. The toll is hardly $1-2/incident. Why would I pay PlatePass $5/day when the toll charges are negligible.

Unable to contact company by phone. No one seems to come online for Platepass.

Recently received a letter from [redacted] saying they are suspending my membership which includes credit for miles earned.

I would like to file a complaint to resole this unethical behaviorDesired Settlement: Im willing to pay the toll charges for $12 but will need a new bill.

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete administrative fee on both rental agreements for the amount of $39.60. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: On February 18, 2014 I rented a car from [redacted] in Dallas, Texas. The rental fee was paid in full. When the car was returned I was told I had no balance. On my April credit card bill I saw a charge for [redacted]. I called and asked about the charge I was told it was for toll stations I went through. I asked why I was not told about this charge that may be incurred. I was told it was on my rental agreement on page three. I fell that this is something that should be told to the person that is renting the car. If every customer stood there and read everyline on the agreement before they left the counter there would be a lot of unhappy people in line. Things like this should be pointed out to the customer. I do not feel that it is fair to the customer to get the surprise charge more than a month late or bury the information on page three. I tihnk all charges should be pointed out and also located on page one instead of page three.

My charge was $20.43.

When I called on the charges the representative explained the charged which included a daily charge for the pass. I would have been cheaper for me to pay the toll as I came to each station.

I went to [redacted] to get a receipt and got the following message:

Thank you for using [redacted]. Unfortunately, your toll charges do not yet appear on your account. Toll authorities usually process and post tolls to [redacted] within two weeks. In some cases tolls are posted within a few days. [redacted] will apply the tolls and present the corresponding receipts immediately. Please check this page on a daily basis for updates.

In the mean time, please contact a [redacted] Customer Service agent if you require assistance.

This is more than a month later why my charges are not there so I can see them.Desired Settlement: The charges be removed from my credit card and in the future the customer is made aware of this potential charge.

Business

Response:

Dear [redacted], Our research shows that the [redacted]® service was actively used for one day during your rental period as a Video toll on the North Texas Tollway was accessed. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of will be applied to your account within the next 3-7 business days. Please note that [redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service is contained on page 3 of your rental contract; this contract was signed prior to receiving the keys to your rental vehicle. [redacted]® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Regards, [redacted] Support Specialist

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was notified of a photo-violation that took place during an emergency situation. A charge of 30.00 was processed without authorization and company advised if violation was dismissed in court a refund would promptly be issued. Documentation of dismissal was provided twice via mail and email and no refund has been processed. Each attempt at re-filing a dispute on website results in a pop-up advising "unable to process request at this time, try again later".Desired Settlement: Business has a responsibility to immediately refund the charges placed on my company payment account without my authorization or signature along with accrued interest for the year.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

ATS has verified that the ticket you received from the City of [redacted] has been dismissed. A refund in the amount of $30.00 has been issued as requested. Please allow up to 5 business days for this to appear on your account. It is our hope that you find this issue to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Its been over one week since I returned a car that used PlatePass. When I enter my information at the PlatePass website I am told it cannot find my rental record, and suggests I may have entered the information incorrectly. In reality it seems that PlatePass takes a very long time to post charges, sometimes months. However, there is no information on their website about the length of time customers should expect to wait before being billed. In addition, I cannot reach them by telephone, and they have not answered an email message I sent in many days ago. You know that have been charged with overcharging in a Class Action Lawsuit. This company should not be rated A by the Revdex.com.

Review: I received and invoice on August 12/2013 for $28.65 from you in regards to [redacted] rental Agreement# [redacted] indicating payment for 2 toll charges($3.90) and administrative fee ($24.75) for the toll service while I had rented a vehicle from [redacted] in [redacted], ** from 5/29/13-6/20/13.The [redacted] invoice # [redacted] indicated that of the $28.65 that was due, $3.90 was a toll charge and $24.75 was an administration fee 22 days @ $4.95/ day, Max $24.75 month. I feel that this is truly an excessive fee and I noticed on the back of my [redacted] Contract-copy enclosed of a service fee of $2.95 for each day and a cap at $14.95 per rental month.Unsuccessful attempts were made to contact [redacted] regarding this matter and I notified my local [redacted] Agent who indicated their hands were tied as [redacted] was a 3rd party company.However at one point offered me a $10.00 refund.After receiving a bill from you a month after my [redacted] vehicle rental and the review of my contract along with reviews and comments made on the web by a number of [redacted] customers in regards to your customer service and billing practices, I have sent copies of the enclosed documents to the Office of [redacted] General [redacted] and others for review of your practices.Check # [redacted] of $28.65 has been mailed to [redacted] LLC for invoice # [redacted]Sincerely,[redacted]Desired Settlement: contract amount of charge and final charge different

Business

Response:

Dear Customer,

Thank you for contacting [redacted] with your inquiry.

We apologize for any inconvenience that this may have caused, however informing you that you were refunded in the amount of $19.80 on 08/24/2013.

Best Regards,

Business Analyst

[redacted] LLC