ATS Processing Services

Review: I rented a vehicle from [redacted] on October 19, 2013. My credit card was charged by ATS on January 31, 2014 for tolls in Washington state that I did not incur along with additional administrative fees. I did not drive in the toll lanes listed in the invoice, and furthermore, the vehicle was already enrolled by myself in Washington State's [redacted] program, so any charges incurred on Washington state roads would have gone directly to me and not through ATS. I have attempted to contact ATS throughout February and most recently on March 2, 2014 but have not received any response at all from them.Desired Settlement: Refund of incorrect charges ($31.25)

Business

Response:

Dear [redacted],

Our records indicate that your first email was received/responded to by our office on 2/12/14, and another on 3/4/14 – both of which you claimed to not be in the area of the tolls. Email replies were sent on both occasions explaining Open Road Tolling; we apologize if you truly did not receive our responses. Our records also indicate that on 3/8/14 we received another email from you claiming to have your own Personal Toll Tag and we also sent a reply asking for you to submit your Good To Go statement.

After researching the details of your inquiry, it appears that you drove a total of 139 miles while under [redacted] rental agreement # [redacted]. To travel from your pickup location Seattle Tacoma Airport through the Video tolls accessed during your rental agreement and back to your drop-off location Downtown Seattle would only be about 35 miles. The tolls that were accessed during your rental period are video tolls, meaning a picture of your vehicle was taken when the tolls were accessed. If you feel you were not in the area of these tolls, please feel free to submit any proof, such as bank statements, receipts, etc., to our office and we will be more than happy to review and refund as necessary. Also, you can still send in your personal transponder statement showing activity during your rental period, and we can use that as proof of your location. Please submit these documents to [redacted] or fax to ###-###-####.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused.

Regards,

PlatePass Support Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately, I did not receive the responses on 2/14/14, 3/4/14, or 3/8/14. As requested by the business as part of this complaint, I have e-mailed the personal transponder account details to [redacted] showing that the account was registered to myself and opened on October 20, 2013; two days prior to the tolls listed on the PlatePass invoice. I have also attached it to this response.

Regards,

Business

Response:

Dear [redacted],

Thank you for providing your Good To Go statement showing your active transponder as of 10/20/2013. According to the documents provided, we have removed the administrative fee in full.

[redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service are contained on page 3 of your rental contract.

PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

Regards,

PlatePass Support Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I would like a refund for the being overcharged for the administration fee for using a toll road. When I rented the car the clerk did not explain how I would be charged if I used the toll road. The clerk made a point of telling me about the insurance and the extra charge if I added another driver, but nothing about the transponder attached in the window.

Truthfully, I had no intention on using any toll roads while vacationing, but I did. I accept the responsibility of the toll charge of $6.25 and a processing fee of $4.95 for the single day we used it, but not for 5 days. The transponder was connected to the window, and I did not see anyway to remove it. Therefore, I knew when I crossed the toll road that I would have to absorb both the toll fee and a "small admin fee," and I was willing to be charged these fees. I find your additional fees outrageous! What rational thinking person would agree to a 5-day charge when they used the service once? I am requesting a refund immediately. I will be contacting the [redacted] office, and any other government regulatory entity if the refund is not made within a reasonable time.

I feel this is a deceptive practice since the consumer was not made aware of these charges prior to renting the car and allowed to option to opt out. I contacted [redacted] and they transferred me to [redacted] without resolution. I want a resolution quickly and will not stop complaining until this is resolved.Desired Settlement: I would like a refund for the excessive days I was charged for "administrative fees" since I was not informed prior to renting the vehicle and given the option to opt out using the transponder. Total minimum refund requested in the amount of $19.80 which is the difference between $31, what was charged and $11.20 (toll road $6.25 + admin fee $4.95)

Business

Response:

Dear Customer,

Thank you for contacting [redacted].

We have issued a courtesy refund in response to your concerns.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

Review: Was charged an administrative fee of $24.75 related to toll collections on an 8 day car rental, a ridiculous amount relative to the toll charges incurred (less than $7 in total). Terms of service are buried in a rental contract which was not explained to me in advance. During the entire course of my rental, I had a personal [redacted] pass within the car to absorb the toll charges, making Platepass' services completely unnecessary.Desired Settlement: Wish administrative fee to be refunded.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: For 1.99 tolls I was charged 26.*4! There no way to pay for the toll on this Florida toll road. Just exit from highway on the way from car rental and, if you are not careful, you get on toll road with no way to pay toll.

I call rental Car Company and toll way authority try to pay toll. I live in Illinois. We do have toll roads. All toll roads clearly marked as such and you can pay missed toll online or in person with no added fees within * days period even if you out of state or have rental car.

I think this is a deceptive practice to remove simple way of letting people pay for toll and getting high “administrative fees” charged to your credit card month later.

There were no upfront explanations from the clerk at rental office and service charges buried in very small print in rental agreement.Desired Settlement: Provide fair billing practice for out of state rental car customers.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following information:

·Name of the rental agency.

·Return date of the rented vehicle.

·Name and address of the primary renter as it appears on the rental record.

·Receipt request

·Driver’s license number.

·Rental agreement number.

·Last four (4) digits of the credit card number that was charged.*

·Expiration date of the credit card number that was charged.

·Date the credit card was charged for the PlatePass expense.

·Dollar amount charged to the credit card.

*To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private.

Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.

Thank You,

PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 102*2*35, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There additional information ATS requested.

RA# : [redacted]

RENTER : [redacted]

OUT : 09/20/2014 12:5*

IN : 09/2*/2014 08:36

UNIT# : [redacted]

MILES OUT : 11616

MILES IN : 12234

MILES DRIVEN : 618

FUEL OUT : F

FUEL IN : F

TOTAL CHARGES : 113.29

RATE CHARGE : 60.00

REFUELING FEE 0.00

SURCHARGE

ENERGY SURCHARGE 1.03

FLORIDA SURCHARGE 14.21

Regards,

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $24.*5.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Review: I was billed for use of plate pass. Which I didn't use on a [redacted] rental from 06/26/2014-07/18/2014.It has been 1 month I keep asking for data on this billing. I am getting no reply and would like to be reimbursed $26.00.Desired Settlement: I would like to be reimbursed the $26.00 I have been charged.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

The website does not allow for a dispute to be processed. They do not answer the phone to allow for someone to make a dispute. This is completely aggravating! I already typed out my dispute twice and the stupid website simply does not allow for it to be processed!!! People do not have time for this nonsense! There may need to be a class-action lawsuit.

Review: I rented a car from [redacted] in California in early June 2015. I used a toll road that did not have a toll plaza. As was the case for me from numerous prior rentals with [redacted] in Florida, I assumed the toll road would charge [redacted] and then [redacted] would charge my credit card on file for this toll. By the way, I was only on this toll road for about 2-3 miles. I was never informed by [redacted] that I could not use toll roads while I rented a car in California. I just received a form letter from this company telling me that I had a toll violation and must pay them an Admin Fee of $30 and, by the way, they did not even bother to tell me what my toll charge was; they said I had to sort that out separately on my own. When I called [redacted] to inquire about this fee and complain, they said I had to go through this company/ATS as they are the ones who have charged me. This is highway robbery and a total scam. I cannot believe that this company - American Traffic Solutions - is getting away with fraudulent charging consumer for this. I am quite perplexed also that they have an A+ rating with the Revdex.com with all the similar complaints I have seen filed against them on this site: 375 in the last 3 years. They should have their rating downgraded. I am also going to raise this issue with U.S. Senator [redacted] who actively protects consumers' rights. Finally, I am happy to pay the actual toll and thought that I was thru Hertz!Desired Settlement: I Think this company needs to stop its fraudulent activities of scamming honest law abiding citizens/consumers like me or else they will eventually be overwhelmed with lawsuits and complaints and an investigation by legal authorities.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the $30.00 administrative fee. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: This is in regards to a toll pass. I used a rental car, I have a [redacted] that charged me, yet platepass billed me $26 for 1 toll used in a rental car, even though it was paid via my [redacted]. I went ahead and paid the toll to try and avoid credit issues, yet platepass still claims I owe this toll, even though #1 I paid to through my [redacted], #2 I paid their outrageous fees with a credit card on their website, and it cleared through my bank. They not only have forced me to pay for a toll I shouldnt have had to pay, they have taken my money twice, and still claim no payment has been madeDesired Settlement: I want a refund for the tolls I have had to pay to plate pass, as well as this showing cleared with no bill due. It's ridiculous to have to pay twice and still have them try to get payment a 3rd time

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $26.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

are you kidding me; Revdex.com rates ats "processing services" as A+?! with 80 out of 82 reviews reviling ats as a scam. what, are you all in bed together? like the others who have complained, we had no notice we might be charged a toll fee when we rented a "thrifty" car. we saw no toll booths and we were not advised of such a charge when we returned the "thrifty" car. now, weeks later we receive a missive advising our credit card will be charged seven dollars for a toll fee--no evidence of such provided--and a $15 "admin fee." I have tried to protest this chicanery twice online but each time was told the complaint could not be processed. of course not, make it difficult, nay impossible to protest and many will go away out of frustration. I will, however, dispute this charge with my credit-card company and will expose this fraud on every social media, including trip advisor. it seems to me with the millions companies pay for positive advertising they would want to forego garnering negative publicity with their fraudulent, dishonest tactics.

Review: This is in regards to the PlatePass service on a rental car that I rented from [redacted] Rentals on the dates of June 28th to July 7th. No one at [redacted] mentioned anything about the PlatePass services. I read on the PlatePass website that it is automatically activated without consent. I passed through a toll at the [redacted] on July 6th around 7 am as we left the vacation home that we rented. I paid the $5 toll in cash. On my next billing statement for my credit card, a $27.75 charge was on my credit card statement. I attempted to call the PlatePass number to dispute this charge, but the automated service told me to contact them via email. I completed this contact on August 28th. I have not heard anything from the company. I contacted my credit card company and have filed an unauthorized transaction against the company for this charge.Desired Settlement: I did not know about this service, or authorize this service. Furthermore, even if I did know about this service, who would pay almost $30 for a $5 dollar toll? I want a full refund for this erroneous charge.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted].[redacted](877) 411-4300 | Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: ATS billed my credit card $90.76 for a toll charge that I already settled with the toll company for $3.26. I have tried contacting ATS by telephone, but they just put me on hold and never pick up. I tried submitting a dispute online at the company's website, but the website is broken and won't allow me to submit. Therefore, ATS has made it extremely difficult to resolve this erroneous charge. I am helpless here, because my credit card company says I have to dispute this with ATS, but they won't answer, and threaten to continue charging me more.Desired Settlement: I want the full $90.76 charge reversed.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. We apologize for any issues you encountered submitting your dispute through our website. After reviewing your account, we have issued a courtesy refund for the full amount of $90.76. You should see this credit reflected on your car in 3-5 business days. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until the business performs this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was charged for a toll that I had paid was a transponder from [redacted]. According to the company I went through a toll on 2/27/15 at 16:55 p.m. when in fact I have gone through that toll on that date at 13:26 p.m. and paid it and that shows on my statement from [redacted]. At the time the company alleges that I cross the toll, I was approximately 200 plus miles away as shown by my [redacted] statement. they request that I send proof to them and after an investigation they may or may not return my charge I have spent enough time on this I've tried to call to no avail keep getting looped into going online to their website. When I do so there is no place to dispute this claim as they state. This is their mistake therefore it is between them and [redacted] they need to sort this out. Again on 2/27/15 at 13:26 the charge that they are charging me for the [redacted] tunnel was paid on my [redacted] transponder as you will see on that same easy pass at 16:06 p.m. I was exiting the [redacted] some 200+ miles away there is no way possible that I could have gone all the way back to the [redacted] tunnel in 45 minutes. this is the second unauthorized charge to my card by this company with no notification to myself.Desired Settlement: Company needs to rectify this situation with [redacted] and reverse the charge. I will not pay a fax service the same amount as I am disputing to correct THEIR error.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $8.95. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: We were not informed that there was a plate pass on the vehicle we rented from [redacted], we went back to [redacted] Automotive where we rented the vehicle and he told us that he was not even aware of it. [redacted] does not tell its customers or their contracted partners that rent the vehicles on their behalf. I guess it is in the contract in small print on the 2nd or 3rd page, but honestly we did not read all the small print and I don't think anyone takes that time out when renting a vehicle to read all the fine print the company tells their rules and sign here, initial here ect.. We drove from [redacted] and paid every toll we had on the way, we did not know there was an option to use the fast pass lane on the vehicle or we may have used it; but why would we have-not used it for a $1.10 at only one toll both and then need to pay $25 for it. If I had known that they had this on the vehicle I would have made sure to keep every single receipt incase of a discrepancy but driving across country and back some receipts did not get saved. (we did make the return trip also so all tolls both ways were paid with cash). ,Desired Settlement: I would like for them to quit sending me a bill for $25.85 for a service I did not use. I don't want this bill on my credit report and I don't want to keep disputing it with them. I pay my bills and have no problem for paying for things I use, things I want or things I need. I am a business owner myself and I know that you have to be fare with people, especially your customers. I want Plate Pass and [redacted] to disclose to their customers in a more appropriate way that this service is non optional and is with the vehicle so the customer knows to save all their receipts if they pay the tolls. I think there should be someplace on the front page of the agreement to initial so that it is not overlooked or signage in place; or at least make sure the sales associate is aware of the service and informs the customer. Small print on a page most people do not read is not adequate .

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. As you have paid cash for the toll in question, we have forward your inquiry to our refund department to remove the complete balance for the amount of $25.85.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference you may refer to your rental agreement stating you accept responsibility for any fines and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

I find the system to be a hassle and designed to avoid customers reaching a person directly. After numerous attempts to get through their phone tree, it resulted in them saying they are closed and the phone line disconnecting. At this point I can't reach a human being to get any kind of assistance. Terrible experience.

Review: Per my Hertz rental agreement # [redacted] on 4/3/2014, I called Plate Pass to dispute the $25.80 charge to my credit card. I rented a car for 4 days in San Francisco from 4/3/2014 - 4/6/2014. I drove through exactly one toll, the [redacted], for a charge of $6. There is no option to pay cash at that toll. There is no option to stop at all. When I called Plate Pass they explained that the law/rule in California is you have 7 days to pay an automatic toll such as this. I explained I had never rented a car in California before, and thus was not aware of the toll authorities rules and regulations. The Plate Pass representative explained since the Plate Pass was "activated" for this one toll, I was then charged the daily administrative fee of $4.95 for each of my 4 days renting the car. Given the circumstances that I had no other option to pay the toll and was not aware of nor contacted by the California toll authority, I asked Plate Pass to refund the $19.80 in administrative fees. They simply told me it was in my rental agreement and I agreed to it. I think that is misleading, fraudulent, and outright deceptive to the consumer.Desired Settlement: Plate Pass should refund the $19.80 in administrative fees to my credit card.

Business

Response:

Dear [redacted], Our research shows that the PlatePass® service was actively used for one day during your rental period. As a one-time courtesy, we have reduced the administrative fee to $4.95 to reflect a single day’s use. A refund of will be applied to your account within the next 3-7 business days. Please note that Hertz offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]PlatePass Support Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was charged for 4 days for use of product, when I used 10 min before turning in my rental car at airport. There was no option to stop and pay on this highway and I was charged for the previous 3 days of my rental. This is one of the biggest scams I have every seen. I don't understand how I can be charged for days I clearly didn't use the product and had no option but to use the product because toll way had no other way to pay. When talking with customer service she checked to see if I had used product before and since I had 2 times she couldn't reverse charges because "I knew how the product worked" The other times I used the product was on a company card and had no clue that was being billed and I used it every day I had the car. In this case I was charged for 3 previous days that I didn't use it. I was told by customer service rep if I had never used pass before she send in request to refund charges but since my name was on billing before she couldn't. I thought this was a horrible excuse for not taking care of customers that didn't know about billing process. I think it is a scam that I can't opt out of this product from my rental company like I can insurance and have no choice but use it on toll ways that don't offer other ways to pay. This company is a HUGE rip off and there is nothing the consumer can do about it. I didn't even know that this existed until today when it was charged on my own account. My toll was 3.25 and Platepass charge was 19.80 something is really wrong with this picture. Driving 15 min on a toll way cost me $21.00, you tell me how that is right or legalDesired Settlement: I want to not be charged for the 3 days I didn't use the service. If you use it then you pay that day, if you don't you shouldn't be charged. I used it 10 min before I returned the car makes no sense that I pay for 3 previous days.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have processed an Administrative fee reduction refund, in the amount of $14.85.

We apologize for any inconvenience that this may have caused.

Thank you for bringing this matter to our attention.

Best Regards,

Business Analyst

PlatePass, LLC

Review: The company and car rental agency does not clearly identify the costs of using toll lanes in [redacted] when the driver has no cash payment option. The compaying is charging an administrative fee which is 330% of what the toll charge is. I rented a car in [redacted] and went over the [redacted], when returning there was no lane where you could pay the toll. Instead it was billed to the car rental company. When I returned the car and asked about paying the toll I was told the rental car company then passes this cost on and it will show up on the credit card. There was no mention of a daily adminstrave fee of 4.95 per day for every day the car was rented. The public is being taken advantage of when there is no other option to pay these tolls and the amounts are not clearly disclosed on the rental agreement. Why to you have to initial a decline in all other types of coverages byut there is no disclosure of this fee anywhere on the receipt for the rental agreement? This is a deceptive practice.Desired Settlement: A credit for the $19.80 administrative free from Plate Pass and lobbying [redacted] and plate pass to clearly disclose up front on rental car agreements how much customers will pay if they go through only one toll.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We apologize for any inconvenience that this may have caused. As you were unaware that the [redacted] had migrated to a cashless toll system earlier this year, we have refunded your administrative fees as requested.

The information regarding PlatePass, the charge for use and how to avoid PlatePass charges are fully revealed in the rental contract that you must agree to and sign prior to receiving the keys to your rental vehicle; please refer to your records for additional information.

Thank you for bringing your concerns to our attention.

Regards,

Business Analyst

PlatePass LLC

Review: Upon learning that my [redacted] Card had been debited $28.75 on 12/01/14 by Rental Car Tolls for allegedly using EZ Pass at the [redacted] Toll on 10/12/14 at 5:24 P.M., in a [redacted] Rental Car ** license # [redacted]3. Red Yarus, which I had been renting, but have not been in that area in several years, I contacted Rental Car Tolls.First call resulted in reassurance that the case would be reviewed and refund would be made.Two subsequent calls quite the opposite being told that the only way I could clear this mistake would be by producing evidence, receipt, payment, etc. proving that on that day and time I was elsewhere, to this [redacted] address. This led to me call [redacted] Easy Pass and speak with [redacted] who reviewed the evidence and assured me there was no record of that license plate number going thru the EZ Pass, and she followed thru with the date and time of the said event.The last call to Rental Car Tolls I asked to speak to the Supervisor and was told that was had transpired with [redacted] Easy Pass Customer Service Rep., was false information and their only other choice was to send it back to the investigations department. That occurred on 1/14/15 and I am to follow up with them after 10 business days.Desired Settlement: I request refund in the amount of $28.75.

Business

Response:

Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,[redacted]

Business

Response:

Dear [redacted]Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you,PlatePass®[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was charged through [redacted] for a toll road fee while renting from Hertz.

The tolls were $15.60, the processing fee $30.00. I now have 2 charges from [redacted] (working through ATS Processing Services LLC) for a total on $102.60 posted to my account. I have tried to contact via email and phone and cannot reach anyone at either organization.

The automated customer support lines, both on the website and via phone, are convoluted processes to discourage people from understanding their charges so they pay them, undisputed, out of frustration.Desired Settlement: Take the second charge of $57.00 off my account. I do not know why it was charged and no one is available to explain it. I am willing to pay the $15.00 ticket charge and the $30.00 processing fee, ridiculous though it is.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. A processing error occurred on your account which resulted in toll charges being billed incorrectly. After reviewing your account, a refund was issued on 7/26/13 for processing fees totaling $57. The refund will be processed back to your card as two separate transactions of $30 and $27, respectively. Please allow up to 3-5 business days for the refund to be processed. Again, thank you for bringing this to our attention and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services­

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I do not accept ATS's response. Without resorting to the Revdex.com, ATS's mistake never would have been caught or corrected. I tried contacting them multiple times, and spent 20+ minutes on the phone with their automated system, in which I never talked to a human or made any progress. To my knowledge, they do not have a means for a customer to actually contact an ATS representative. I appreciate their refunding the erroneous charge, but that doesn't correct the issue. ATS's "customer service" program only serves to decrease the possibility of a customer actually being served. Furthermore, the "contact us" page of the website is dysfunctional. I completed the online form three times but my information was never accepted, and I received an error message telling me to try again later. I'm still unsatisfied with their business practices, and their repayment of an erroneous charge (which was their fault) does nothing to better their customer service department or fix the primary issue.

Terrible Service | Unconscionable Rates | No Customer Support. DO NOT PATRONIZE THIS BUSINESS. They charge usorious rates for use of toll passes in rental cars, then can't give you a breakdown of the charges. Website forms don't retrieve your records if you need an itemized receipt; the 877 phone number is never staffed with a live person. After a maze of telephone menus, you are directed to a "Rental Car Violation Center" which they say is currently closed and you are summarily cut off.

Extremely frustrating. I would hide too if I had the nerve to charge what these clowns do for the use of an EZ Pass transponder.