ATS Processing Services

Review: I rented a car from [redacted] rental company here in [redacted] to attend a funeral for a childhood friend back in [redacted] is in a partnership with [redacted] and has an agreement that if you rent a car and do not want to use cash, you may go through a designated lane at a toll booth and it will charge the toll to your card through [redacted].. It is very specific in saying that if you do not use this service, you will not be charged. I however did not at anytime during my trip go though a toll, much less a designated lane.. the charge was 29.00 for 3 supposed occurances and it said tp dispute the charges I would have to provide proof.. Why should I have to provide proof? I want to see the video of the alleged occurence, because I was outside of any toll lane and should not be charged I have written to the company by email 3 times and have received no response. the $29 dollar charge also caused 2 overdraft fees. when I looked up the charges on their website it stated that I was on a recurring charge and would be billed again.. how am I to be billed on a monthly basis for a car I rented for a few days?. This seems like a huge scam to meDesired Settlement: I wish to have my money back for the charge of $29 and the total of two overdraft fees that were $35 each

Business

Response:

Dear [redacted],

After reviewing the details of your inquiry, we have determined the charge in the amount of $29.00 was for 3 video tolls accessed during your rental period, as well as for the use of the electronic toll payment service offered by [redacted]® while under rental agreement. We have pictures of your rental vehicle accessing the tolls provided by the toll authority – please contact our customer service department to provide your email address so that we may forward those on to you.

[redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service are contained on page 3 of your rental contract. [redacted]® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.

As a one-time courtesy, we have removed the [redacted]® administrative fee – please allow 3-5 business days for the refund of $24.75 to be applied to your credit card.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-mail or by phone.

Regards,

[redacted]®

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Not truly a scam since there is a service and a cost associated with providing it, but what an excessive amount for administrative fees; and I do not feel that the rental companies provide transparency about how much it actually is.

I called PlatePass.com on 10/7 at 9:30am CST to follow up on a dispute that I had. I have many concerns with how they handle charges to a customer's credit card as the customer is never informed of late fees, nor does the rental company inform of toll charges but that is a seperate issue. The representative was rude, huffing and puffing on the phone as I didnt agree with the amount of the credit I was receiving. He raised his voice a couple of times, and treated me as if I didnt matter and I was just another call in his day that he was rushing to get through. I am a customer service supervisor and it is stressed to my team members that the customers come first and to treat them with respect as if they are a close friend or family member. If he reported to me I would have placed him on a corrective action. [redacted] (spelling is off Im sure) was the manager who came to the phone when I requested one, and she wasnt apologetic at all. I took ownership for not reading my car rental contract (does anyone?) but she still placed blame as well as never empathized with how I was feeling. This is unacceptable customer service. I am more upset with how I was treated than the outcome of my dispute. If either representative had been more understanding, instead of informing me that this is "policy" I wouldnt be writing this complaint.

Review: I rented a car from Dollar and was not offered anything for cashless toll lanes. Went to a meeting in Key Largo from Miami and was charged $4.30 in cashless toll with an additional $105.00 in admin fees. I had my [redacted] transponder in the car. When I spoke with [redacted] they informed me that because the plate is on there program that it would charge them first. All of the charges are 5 to 10 minutes apart. I do not mind paying the fee but it would be unfair to charge me $15 then another $15 one minute laterDesired Settlement: Would like my admin fee adjusted and the money to be returned to my debit card

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. A refund in the amount of $109.30 has been issued after reviewing your account. Please allow up to 5 business days for this to appear on your statement. We apologize for any inconvenience and hope that you find the matter to be resolved. Best Regards, ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have been charged for this companies product even though I have never used it. If a [redacted] rental car has the device in it, I keep the box closed and place it in the glove box or center console storage unit for the duration of the rental but they still charged my credit card whose information they got from [redacted] which I did not authorize. Now I take the device out of the car when I see one in it and give it to the [redacted] representative on the counter. This is a deceitful practice that required me to put aside four hours of my day to contact the credit card company, [redacted], ATS website Platepass.com, etc. I blame [redacted] equally for having a partnership with this company. I am also disappointed that with the number of complaints against them that Revdex.com is rating them with an A. It took me four months (getting charged each month) before I had the time to deal with this annoying occurrence. Just because they resolve satisfactorily, does not mean they get an A. This is the oldest trick around, charge hundreds of thousands of customers $12, $23, etc. and then apologize and refund the few that take the time to research, document and request a refund. This practice should be outlawed in the United States and companies like ATS shut down with all profits confiscated as illegal gains.

Review: I am military and was on orders when I rented a vehicle from Dollar Rental Car in [redacted]. I am not allowed to pay for any prepaid services to include Plate Pass. Travelled on a toll by plate road (no other option to pay) for approximately 15 miles to and from the airport incurring $5.13 in toll fees. Was charged $75 in "administrative fees" amounting to a 2500% upcharge.

Called Customer Service to explain that as a military member on orders I cannot pre-pay for Plate Pass and the only response was to offer my the Plate Pass Service for $47.00. Absolutely feel ripped off.Desired Settlement: Refund the administrative fee of 75.00. I will pay the 5.13 in tolls that I owe.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $80.13. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: I rented a vehicle from hertz for 6 days.My plans were to use my own ezpass, so I left the plate pass device in the box that way it will not be charged. This plan worked for all the times I used the tolls, but on my last day I later learned that for some odd reason 13 dollars were charged even though I did not touch the box and was billed $37.75 for the fee.Desired Settlement: I want the fee to be returned to me at once, that is $24.75

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have refunded your charge in full. Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car from [redacted]r rental (LAX location) on February 1, 2016, agreement # 184088516. There was a charge posted to my [redacted] on March 8, 2016 in the amount of $61.27 tagged to ATS. I called the number provided with the charge and was told it was for tolls during my rental agreement. I am always weary when renting cars as I know they will always try to scam you for items like this. When I returned the vehicle I spoke to the girl who checked me out at LAX and told her that I took one toll road during my trip would it be covered, I was told "yes, by plate pass, and I do not owe anything further. ATS tells me today I am being charged administration fees and I will also be charged for the tolls as their plate pass does not cover SOCAL. I asked for a copy of the toll charges and their invoice for the fees so I can see the breakdown and they have failed to provide them to me. IN re-reading the agreement there is mention of possible admin fees but no actual dollar amount. Furthermore no where in the agreement did I provide consent for any other party to charge my credit card or to have access to my information. At no time was ATS authorized to charge me for anything and they have failed to provide documentation for what the charges are for.Desired Settlement: I am requesting that the $61.72 be refunded to me immediately. I am also requesting that I receive a breakdown of the alleged tolls charges and be reimbursed for them as well as I did in good faith attempt to clear them up onsite.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $45.00. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Fraudulently billed me for toll charges in a state I never visited. Charged over $123 in tolls for a car I rented for one day.Desired Settlement: Refund and compensation for inconvenience.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the full balance in the amount of $120.45. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: An invalid charge on my credit card from a toll in Fla. I paid cash at and was charged by the Plate Pass for all three days of my rental, plus the toll. Bogus charges happen, but I've been unable to reach a customer service representative after numerous attempts.Desired Settlement: Please refund my credit card the $16.10. I called customer service and the automatic system sent me in circles for 10 minutes. It would not allow me to speak to a representative. I tried numerous times with no luck. I feel I should've have to have luck on my side in order to dispute a charge.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have processed your refund request as a one-time courtesy, in full.

Thank you for bringing this matter to our attention.

Best Regards,

Business Analyst

PlatePass LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

it should be recognized that this should not be a one-time courtesy as this charge was incurred due to a faulty product and service.

Regards,

Customer service was very unsatisfactory. I emailed on 7/23/13 about a disputed charge and did not receive a reply until 7/30/13. The charge occurred on 5/22/13, it showed up on my credit card as being logged on 6/7/13, and when I logged into the Plate Pass site on 7/23/13, it said that "your toll charges do not yet appear on your account." Even calling them was unsatisfactory, as you only are directed to the website.

I feel that they should have waived the rental car fee as their service was not at all satisfactory.

I know that I'll have to deal with them in the future when renting cars in areas with toll roads - I sure hope their customer improves. At this point, it sucks.

Review: I recently was charged more charges for a rental car that I used from [redacted] The charges were made on 11/5 and 11/15 for a rental car that I used from 10/21 to 10/25/2015. The charges were for tolls accrued, however, I used my own Thruway EZPass and never used the one that the vehicle had. I have proof that I was charged tolls from [redacted] as well as ones from my own EZPass account (which is not possible as we only drove one vehicle). I would like the $40.42 that PlatePass charged me for tolls refunded to my credit card. I attached the proof to this complaint. I have contacted [redacted] and they have not responded yet to my complaint.Desired Settlement: I would like the $40.42 that [redacted] charged me for tolls refunded to my credit card.

Business

Response:

Dear [redacted]

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the full balance in the amount of $40.42. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, [redacted] Customer Service [redacted] Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I received a charge for $20.85 regarding a Golden Gate Bridge toll on 5/22/13. The toll price is $6.00 and I have no dispute with that charge. My dispute lies with a $4.95 per day "administration fee" that was charged in addition to the toll.

This is an absolute scam. First, I did not authorize any of Hertz third parties to charge me a fee. Second, I was not told by Hertz that this was going to be an additional fee involved with my rental agreement. Third, I did not drive across the bridge three days, I drove across the bridge one day, and therefore it's a triple charge for one trip across the bridge. Forth, the Golden Gate Bridge is cashless and thus there's no option to pay as you go and drivers are cornered by the PlatePass service.

Essentially this has turned a drive across one of the most picturesque bridges in the world into a $20.85 fee. If that fee were all going to support the Golden Gate Bridge park system and maintain it, I would be less offended. But this money is going to a third party LLC in Scottsdale, AZ. I've not felt so violated by a corporate scam of this nature in many years. The principle of being charged a three day fee for an action that took twenty minutes is outrageous. This whole concept reeks of cronyism and corrupt business.

If the fee were charged for a single day, I could stomach this charge. It would still be offensive but not as offensive as a three day charge. Being given an option by Hertz to pre-pay for any tolls would also be agreeable. I'd even be content to have them put a $100 hold on my credit card to cover all toll. But this system is outrageous.

I'd like to be refunded for two days at $4.95 per day, totaling $9.90. I'm also planning to write letters to Hertz, the mayor's office in San Francisco, and the editor of the San Francisco Chronicle to air my grievance with this corrupt fleecing by a corporation of average people. Shame on Hertz for agreeing to this set-up and shame on PlatePass for essentially stealing from anyone driving across that bridge.

Sincerely,

Review: I used [redacted] platepass in september and was charged on my card for the tolls that I used in florida. I receieved another charge of $8.70 which was charged on my card 10/14 which was not me. all the tolls I went through was charged and paid to plate place. This $8.70 charge which was charged a month later was not me who used it.Desired Settlement: refund my card.

Business

Response:

Dear [redacted]Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service. We understand your frustration and apologize for any

inconvenience this matter has caused. We have forwarded your inquiry to

our refund department to remove the full balance in the amount of $8.70. Please allow up to 5 business days for this to appear on

your account and thank you for your patience. For further information

please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer ServiceI[redacted] Monday -

Friday, 6:00 AM to 4:00 PM PST |

Review: My mother and I rented a car in [redacted] on May 21, 2015. On October 24, 2015 we received a "Vehicle Violation Notice" for a ticket from [redacted] via City of [redacted], (5 months after the ticket was issued!).Upon looking at the website for City of [redacted], I discovered by looking at the date (top left) the ticket was issued on May 12, 2015, NOT May 21, 2015.I have tried 3 phone calls to [redacted] so far and when talking to a Supervisor ([redacted]) at [redacted], He proceeds to tell me that their ([redacted] Research Department) called City of [redacted] and the ticket date was for 5/21/2015. Come on...NO ONE at the City of [redacted] is going tomis-represent a legal binding picture/document to appease [redacted]s' mistake.I asked [redacted] at [redacted] to go online and research the ticket himself as he has all the information at his fingertips, he refused, Twice. I was then asked to send an email to [redacted]@atsol.com with the picture/ticket from City of [redacted]. Emailed it at 12:29pm, Nov. 5, 2015.I can clearly see the date of 05/12/2015 on the City of [redacted] website as well as under both pictures of the vehicle taken.Desired Settlement: My mother, [redacted] and I would like a formal apology from [redacted] Rentals for their mistake of transposing the dates of the ticket and thinking we are responsible. Never, ever have I had so much trouble trying to get something resolved and had so many belligerent people to talk to. If you make a mistake, big deal, own up to it, resolve it and move on.

Business

Response:

Dear [redacted] & [redacted],Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.We apologize for the error and the inconvenience it has

caused. We do show that it has been corrected and the account has been adjusted

to reflect a zero balance. Again, thank you for contacting us and we apologize for any

inconvenience this may have caused.It is our hope that you find this matter resolved.Best Regards,ATS Processing Services

Review: Rented a vehicle from [redacted] for a family wedding in NY Oct 9th to Oct 14th; rental agreement number [redacted] I brought and used my own EZ Pass which I have and use in Massachusetts. I have documentation showing the use of my EZ Pass for the entire trip and I sent it to PlatePass as requested. At no time did I use anything but my EZ Pass; at no time did the windshield mounted PlatePass come out of the box.

Rec'd a charge to my Discover card this week for $42.18 representing $24.75 in administrative fees and $17.43 in a toll charge. Further the PlatePass invoice (49859929 1) shows the toll at 8:16 am on Sat Oct 10th. Impossible.

I had driven over 6 hours on Friday arrived after 6 pm, checked in, went out to eat and to the brides home and got back to hotel and into bed near midnight. At 8:16 am the next morning when I allegedly used the toll I WAS SOUND ASLEEP IN MY HOTEL ROOM WITH MY FINANCE. Further 4 other people met me at my door Sat morning when I got up to eat breakfast.Desired Settlement: The business has a responsibility to be both open and honest and to not allow such inaccurate fees and charges. My full and unconditional refund will suffice in this matter.

Review: Dear Sir or Madam,

I rented a car with [redacted] in NYC. They have a contract with this company to handle electronic tolls such as [redacted]s. That was not disclosed to me verbally by [redacted] which is another issue. On my trip, I took my [redacted]s and in most tolls, billing to [redacted]s happened without a problem. In some tolls, the toll didn't read my [redacted]s and was billed to this company.

I received a bill from this company without a breakdown of the toll and the location. It was just a flat payment amount without itemized breakdown of the cost. Further, I was not told if this was the final bill or more bills to come.Desired Settlement: I want an explanation of charge as well as knowing if this was a final bill. The trip took place on the first week of July and I received two bills from them without any explanation of the itemized cost.

Business

Response:

Dear [redacted] Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $57.18. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]

Review: Today, I got my credit card statement with a charge from Platepass for $36.55. At the time of my car rental from [redacted] at the [redacted] Airport, there was not mention of this charge nor was I told that could option out of this service. I was charge for a full month at $24.95 of service when I used it only on 6-19 & 6-27.

I tried calling listed and could not get a live person to talk to nor a way for file a compliant with the platepass. Had the same problem with Firefly. Had I known this, I would have used someone elseDesired Settlement: I will pay the tolls since I would have paid them anyway. The Administrative fee of $24.95 for using the pass 2 days should not happen

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $36.55.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: I received a letter from "[redacted] Processing Services" www.[redacted].com on July 15th stating "failure to pay the balance prior to 7/24/2013 (TICKET WAS DUE TO BE PAID TO CITY BY 7/27/2013) will result in [redacted] automatically charging the credit card used to pay for the rental vehicle $121.50." I saw that they were charging me $91.50 for the $90 violation and a $30 handling fee. I I**EDIATELY tried to contact the company. I called the number on the website ([redacted].com goes to ATS Processing Services website - [redacted].com). The telephone number on the site is Phone: ###-###-#### and I could not get a person on the phone. At all. They direct you online. There are no people. I sent an email and the email response was an automatic response that would take up to 1 week for them to respond to. Unacceptable. The response I did get was on July 24th - the day they were supposed to charge my card.

FIRST..... the Traffic Violation was for $90.00

SECOND..... I had till July 27th - NOT 24th to take care of it w/ the city of Portland

THIRD..... I WROTE the Circuit Court Parking Tag Office in Portland OR a letter "I am writing to Post Bail with an Explanation for Parking Violation HA[redacted]4373 & have enclosed my personal check number 883 in the amount of $90. I am requesting that you refund my bail" I enclosed photos of the parking sign in question and my City of Portland Parking Receipt (I paid for parking)

The email response I got from [email protected] was this:

Dear [redacted],

Thank you for your email inquiry.

We understand your concern and how you want to get this taken care of however when we American Traffic Solutions receive a violation from the issuing authority we will have two options depending on when we receive the notice. We can either transfer the violation out of the rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties.

In this case the issuing authority required payment from us to pay for the violation in which we did. If you are able to have the violation dismissed, please provide us emailed confirmation of dismissal from the issuing authority showing violation number and date, or payment receipt showing this same information.

You may email documentation, along with your notice number in the subject line, to [email protected] or fax it to ###-###-#### for my attention, [redacted].

If you have any questions, please contact us by email at [redacted]@atsol.com or by phone at ###-###-####, *onday through Friday, 9:00 AM to 7:00 PM EST. We are fully committed to providing you with the highest standards of service.

Respectfully,

[redacted].

Customer Service Specialist

American Traffic Solutions

I responded IMMEDIATELY with this:

Where is the documentation from the "issuing authority" which states they wanted YOU to be responsible for making payment?

I have already responded to the violated w/ bail and a letter requesting bail be returned to me in full.

I am NOT paying you. What you are doing is criminal.

*y ticket wasn't due to be paid till the 27th and you forced the issue on the 24th.

I want to see the documentation requiring YOU pay the ticket BEFORE the 27th.

I told RentalCarTickets.com that I would be disputing charges with [redacted]. Today, Wed July 31st I see that this company has attempted to charge my A[redacted] card $121.50. I have started the dispute process with A[redacted]. I told RentalCarTickets.com that I would file a complaint w/ the Revdex.com for unethical business practices. I believe what they are doing is illegal. And... they don't even allow consumers to get to a person at their company to speak about any of the issues.Desired Settlement: This company is NOT acting ethically. They added $1.50 to the violation, they charged a surcharge. They provided NO documentation from the "issuing authority" which stated that this company was required to pay the violation before it was due. In their email response they said they had 2 options "have two options depending on when we receive the notice. We can either transfer the violation out of the rental car company’s name and into your name or we will be responsible for making payment towards the violation to prevent further penalties." and they NEVER gave me the option to have it transferred into my name. It's a money-making scam.

I want this situation resolved. I want that charge reversed ASAP

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Upon receipt of any notice of violation from the [redacted] District Court, it is our process to make payment immediately. This is done to prevent any action from being taken against the plate, such as a motor vehicle hold or having the vehicle booted or towed.

As a one-time courtesy, we have refunded all charges on your account in the amount of $121.50. Please allow 3-5 business days for the credit to be processed back to your card. After reviewing your account, we also see that there is an additional parking ticket (Citation # [redacted]). Please be aware that we have agreed to waive the fees for this citation as well. If you receive a notice regarding this second violation you may disregard it.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

However, I would like to again point out that this business is acting unethically and I feel they have lied. My rental contract states that I, the RENTER, am responsible for all fines. I have it in WRITING that this company has TWO OPTIONS, and one of those options is to transfer the liability of the citation out of the rental car company's name and into the Renter's name. In another letter they stated "the associated violation was paid on your behalf to protect [redacted]..." BUT this slimy company doesn't give the Renter the opportunity to handle things before they jump in and try to make a profit! They have hundreds of complaints and still they are in business? Why and how?

Also, the bit about them doing me a favor and extending a one time courtesy of a refund. Tell the company to stuff that load of crap up their back-side. Doing me a favor? They act unethically and then do me a favor when undo what they never should have done in the first place!

Regards,

Tried to pay online-that would not work even after I took off the pop up blocker. Called the 855 number to make a payment. Was told by thep automated system I repeatedly entered the cc information incorrectly-which I did not as I could see what I entered on the phone screen. Finally was disconnected. Then tried calling back and kept getting the voice mail.