ATS Processing Services

Review: Business charged me for a toll that I paid twice in full at toll booth. Business also charges a toll fee per day even when not driving a vehicle on a toll road or the vehicle is not in use.Desired Settlement: Refund of $25.75 fee for using a platepass when I was unaware of the plate pass and physically paid the tolls at the toll booth.

Business

Response:

Dea[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the full balance in the amount of $25.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: I have rented a car with hertz rental car company and have received a red light traffic violation during the rental time. Hertz rental car outsourced the redlight traffic ticket handling to American traffic solutions ATS. I have paid the full traffic ticket ( $75.00 USD ) to Plano , TX DMV within the due date. However ATS still charged me $30.00 for processing fee without giving any consideration. This is just an unethical business practice. I understand that the rental agreement has the fine print that I agree to pay any processing fee. and I am not against paying legitimate processing fee. The customer manager at ATS, that I have talked to " Mr. [redacted]" tells me that ATS would refund me the processing fee if the traffic ticket is cancelled. Since I paid the ticket in full, for ATS, it is equivalent to ticket being cancelled. However Mr. [redacted] still insists that the $30.00fee is correct. He could not keep up his ethical business promise to the customers of Hertz rental car businessDesired Settlement: My request is : Since the traffic violation is paid full within time, ATS charging of $30.00 for processing fee is hard. ATS should consideration to customers who pay the fine in full and who do not. If the ticket is NOT paid in full and within due date, $30.00 processign fee is ethical.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

ATS has verified that the ticket you received for the City of Plano has been paid. You were made aware of the ticket by ATS providing the city with an affidavit nominating you has the renter of the vehicle at the time of the violation. This process is not without cost and is why you were charged the $30.00 administrative fee. However, as a onetime courtesy, we have agreed to issue a refund for the $30.00. Please allow up to 5 business days for this to appear on your account and it is our hope that you find the matter to be resolved.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I respect their one time courtesy offer and I have to keep in mind the traffic camera's in the city

Regards,

Review: I rented a vehicle through [redacted], which came with a mandatory PlatePass feature. This feature would result in me being billed by PlatePass for any tolls that I did not stop and pay, based on the license plate photo that the toll enforcement cameras would take. Each time I took a toll bridge, I stopped in the combined cash and toll lane, and paid via my personal toll transponder, confirming that I had paid on the indicator screen. However, PlatePass billed me. When I sought clarification about the charge, the website's bill lookup feature would say I had no bill and give me an error message. Customer service was unresponsive. I also emailed them and have not received any information about why they feel that I need to pay this charge, nor any copy of a bill.Desired Settlement: Please refund my credit card the full amount charged for the toll and service fees ($29.75). I have not rented any other vehicles besides this [redacted] rental in the past few months, so it can only be associated with this reservation number. Thank you.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $29.75.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities

regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted].[redacted]

[redacted] | Monday- Friday, 6:00 AM to 4:00 PM PST |

Review: [redacted] insurance set this rental up with [redacted] located in [redacted] on 8-5-15. I returned the vehicle on 8-18-15 this vehicle was rented due to an accident that I was involved in and had to have for transportation back & forth to work. This vehicle was not taken out of the state of [redacted]. Plate pass (aka American traffic solutions) my wife spoke with [redacted] at Plate pass and she said these charges were for tolls in states that I had not even traveled to while rentig the car. They have processed a payment out of my checking account for $281.45 which was for tolls in the states of [redacted] does not have toll roads.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We understand your frustration and apologize for anyinconvenience this matter has caused. We have forwarded your inquiry toour refund department to remove the complete balance for the amount of $281.45. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]Friday, 6:00 AM to 4:00 PM PST |

Review: We rented a vehicle in the month of July from Hertz due to a car accident and after returning the vehicle; we received 2 toll charges on 8/21/14 for $26.31 and on 8/13/14 for $38.01. There was another charge as well made on 9/22/14 for $3.75.

so I sent an email to the company for a refund and they never responded. Now I just received another charged on my credit card for

10/02/14 for the amount of $9.16.

Total charges made to our credit card so far is $77.23 and I want a refund and for them to take my credit card information out of their system.Desired Settlement: I need the refund for the amount of $77.23 and to take my credit card information out

Thanks,

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't accept refund for administrative fees because the charges made to my credit card are being made after the vehicle was return on July 28; Therefore I expect full refund for the amount of $77.23 for charges made to my credit card on 8/21/14 - $26.31, 8/13/14 - $38.01 and 9/22/14 - $3.75 and to removed my credit card out of their system

Regards,

Business

Response:

Dear [redacted], [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Review: I rented a car at Advantage Rental Car in San Diego, CA. My rental confirmation is [redacted]. I got a parking violation on 7/10/13. I paid that violation after I was found responsible after contesting it. My check#4930 cleared on 8/1/13, On 8/7/13 I received their Prenotification for Violation Handling fee due, notice number [redacted]. I attempted to navigate through automated telephone service without success and ultimately went through the online dispute process on 8/16/13 after numerous attempts to call them in person. I submitted evidence from my bank that the parking ticket was paid. Upon bank reconciliation I noticed that the charge was administered without notice. I again did my online dispute on 9/1/13 and submitted more evidence. I want this company to cease their unethical business practices and hope that one day someone has the time to legally pursue this!!!

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FF RATING IN MY BOOK!!!! WILL NEVER RECOMMEND THIS CO. TO FAMILY, FRIENDS OR EVEN ENEMIES, I EVEN

WISH DEATH ON SOME THEM..... KINDA GIVES AN IDEA ON HOW I FEEL ABOUT THIS CO. AFTER 2 MOS.Desired Settlement: REFUND!!!!!

Change their business practices. They are unethical and questionable unlawful AND fraudulent!!

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

After reviewing your account and verifying that payment was made directly to the City of San Diego, your $30 administrative fee has been refunded in full. Please allow up to 5 business days for this to appear on your account. We do regret if the initial request was not processed timely; however please refrain from using extreme language verbally or in writing for any future correspondence.

It is our hope that you find this issue to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I did receive my refund however, this has caused a lot of work on my part to get reimbursed. I do not feel that the company is considering amending the numerous complaints of their business practices. It is truely unethical and hope they "GET IT TOGETHER" and think of the consumer view point, and how it affects their customers. Because of this experience I will never use Advantage rental Car company again.

Bittersweet,

Review: I recently rented a car in south [redacted]. When I received my credit card bill I was charged $25 for tolls. $5.20 for going through tolls and an additional $19.80 administration fee charges. Plate Pass charged the administration fee for each day of my rental ($4.95/day), even though I only went through tolls one of the four days.

I knew I had not gone through any tolls. Both me and my passenger were watching for tolls and hadn’t seen any. I also set my GPS to no tolls for the entire trip. When I called PlatePass they told me there are no toll booths. Rather there are only cameras that take a picture of your license plate and bill the owner.

PlatePass they told me that there was text buried in page three of the rental agreement that explained the fee. It is unreasonable to expect customers to read multiple pages of legal text at the rental counter to see if they car company decided to add a hidden fee somewhere buried at the end. This is something, which should be told to customers verbally to ensure they are aware of this extra fee, and the fact that it is usually many times greater than the toll(s) themselves.

The PlatePass site is currently not working so I can't see the charges or the rental agreement #.Desired Settlement: I would like my $19.80 refunded to me. In additional future rental car customers should be told in person about the fees attached to toll roads from the rental car company. Requiring people to read through three pages of legal jargon at the rental counter for hidden fees is unreasonable and unethical.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I rented a car 5/26 through 6/2. I was not aware that I had a plate pass in the rental car. I was charged for 7 tolls on 6/20. When I called the [redacted] Transportation Authority I was told that the tag number of the rental car I had did not go through the [redacted] tolls for the time frame in question and that no billing information has been sent out for that time frame so there is no way platepass could have this information to present for payment from me yet.

Platepass charged my bank card for these tolls I didn't go through and I have to prove to platepass that I wasn't where they said I was when they don't have to prove to me that I went through those tolls at the dates and times in question. The MTA provides ALL passholders with photos of their tags when their pass in used as part of their monthly statement.

How can platepass be charging me for something they weren't charged by the MTA for????

How can platepass say I went through a toll when the MTA can't?

Why do I have to prove I wasn't at the tolls to get my money back when they don't have to prove I went through them.Desired Settlement: How can a business that feels to be scamming me be a member of the Revdex.com???

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $52.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: Rented 2 cars from [redacted]. One each week. [redacted] did not disclosed any information about the PlatePass services during any of both transactions. Passed the [redacted] on the first day and on the last day. Which should have been $4.95 for each day (now that I know of after all the many calls). Had no problem crossing the other bridges on the Bay Area and paying cash for those times. Came back home and on the card statement there was a $63.50 charge. Called [redacted], [redacted] and then PlatePass in that order as one business referred to the last one as the responsible party for the charge. Explained the situation to the customer rep who agreed it was an unfair 2 week charge, and since [redacted] did not disclosed this information to us I was not aware of. The rep after talking to a manager said I would only be charged for the 2 days I crossed the bridge and not the 2 weeks. I thought this was fair. So $9.90 would have been the charge. I suggested they communicate with [redacted] to help better the process by informing their customers each time they rent a car about this bridge toll. I called [redacted] again and the customer rep there offered to remove all charges but I told her it was not necessary; PlatePass was only going to charge me for the 2 days and this was fair. I suggested she would talk with a manager and relay this information to customers next time so they didn't have this problem in the future.

2 weeks later I get 2 charges: $31.75 on my company [redacted] and $31.75 on my debit card; for the initial 2 week total. Called PlatePass again and the customer rep said the person I initially spoke with (whom I had a name and employee ID number) had no right to have refunded me anything. It was not his decision to make and it was my fault for not reading the [redacted] contract. I asked to speak with a manager. He reiterated the same. I said if I knew about this; no problem, I would've paid it. But how is it fair to be charged 2 weeks for a 2 day charge if you did not know this. No one willingly will try to avoid a $4.95 day charge to then have to pay for 2 weeks? I told him I would bring this up to the consumer agencies and the banks. He then offered to give me a refund of $19.80. I then called [redacted] again and after many call passes got to speak to a manager. [redacted] is placing the responsibility on the customer as they say it is impossible to let the customer know of all possible charges there are. I told her it was my ignorance for not reading all the contract and that I am now aware of these bridge tolls. I was still troubled by this and called PlatePass again to ask how much was the daily charge: $4.95. I asked how could I have paid this charge when crossing the [redacted] or whenever having a car with the PlatePass option? The customer rep said that there was really no way of getting out of the car and making a payment anywhere. So how could I pay then for that day I asked? She said at the end of the week you get charged to your bank card for that week. I asked again how can I pay for only one day? and not be charged the entire week? She then said she did not know and suggested next time I investigate on the internet about bridge toll charges if I am going to cross any. I asked her if she thought it was unfair to charge a week for a one day crossing; she agreed it was unfair.

I called [redacted] and explained the situation and told them I would pay what I thought was fair $9.90 for both days I crossed the bridge and that I wanted to dispute the rest. [redacted] principle is customer satisfaction guaranteed and offered to remove all of the charge. I disagreed and told them it is a matter of principle and PlatePass had to stop charging the customer this way. And [redacted] should also be involved as they are the ones with the bankcard information; not PlatePass. [redacted] allowed PlatePass through their own internal agreement to let the customer be charged this way. Customer Service is a great deal to many people. And sometimes it is not the charge that gets you upset but the way it was collected. I do not trust either company now. And yes, it was my ignorance at fault as well for not reading the fine print while trying to be fast in a line of 100 customers behind you and trying to get out of the airport and in the destination to where you need to be. The customer reps at [redacted] were great; that was not the problem. But the lack of information to the customer that has resulted on this unfair charge and now lack of trust and possibly not wanting to rent from [redacted] again if the only option is PlatePass within the car.

I have seen other similar complaints posted on this site; therefore, this tells me it is not something that it just started happening with this bridge toll system.Desired Settlement: 1) Revdex.com to investigate ATS Processing Services and the PlatePass agency to only charge the customer for the actual day of the transaction. Look into the details of the entire process and help the customer to make a one payment option instead of bundling and masking the process with a one week charge. Retrain all employees/agencies on this matter.

2) Revdex.com to communicate to [redacted] (all other car rental agencies) about this matter. Help them enhance their customer service transactions to include this information the day of service and communicate the PlatePass charges and options to pay separately if the customer does not want to be charged this way.

3) PlatePass to refund me any amount that surpasses the 2 days I actually crossed the bridge. $9.90 should be the total I should legally pay; anything over that I am seeking a refund to both my bank cards. Both transactions each of $31.75

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to adjust the administrative fee and issue a credit in the amount of $9.90.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.

For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding

PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My personal bankcard was adjusted by $26.80. This is correct leaving a charge for $4.95 which is the correct amount for a day crossing the [redacted].

My [redacted] was adjusted 2 credits of $9.90 ($19.80). Leaving a total charge of $11.95. Original charge should be $4.95 for second day of crossing the [redacted]. I am still owed $7.00

At this point the money is meaningless; although I appreciate your efforts for rectifying the charge. You refer me for future car rentals to read page 3 of the rental agreement. Now I know of this charge and therefore will look for the fine print. The lessons learned and as I suggested on my complaint is that the rental company(ies) should mention this to the customer at the time of rental. I see many similar complaints about this same issue. So the page 3 information is useless unless you let the customer know he/she should read this as it incurres on extra charges on their cards. In the rush of renting a car in a line busy with customers and rushing out of the airport usually this contract goes in the glove box and do not get read. Too much paperwork these days. Here's where customer service could be enhanced to mention that important note to the customer.

Thanks for your time.

Regards,

Review: They charged me $282.18 for a car that I did not rent! They charged me for tolls in New York even though I have never been to New York. I sent them the rental receipt showing that the car I rented in Miami was totally different to the one they charged me for and that my total mileage was only 61 miles so how could I possibly have used tolls in New York. This company is a complete scam, they clearly just charge people hoping they will not look into it. I have wasted so much time trying to get a refund with numerous phone calls and emails through their system which were ignored. When I spoke to them they said that they had not received any email but then the next guy I spoke to said he can see the emails so they are complete liars. I was promised a refund by 19th May and now is 26th May and it is no surprise that they have failed to refund.Desired Settlement: I should be refunded the $282.18 immediately plus interest and compensation for all the time they have wasted and stress they have caused.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We show that your inquiry was forwarded to our refund department on 5/20/15 and the complete balance of $282.18 was removed. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

Review: rented a car from Dollar rental in Washington DC and paid for an unlimited toll tag. A few months after the rental I receive a bill for unpaid toll receipts along with numerous administrative fees. When I sent a copy of the paid receipt with the item highlighted there was no one capable of reading their own receipt and correcting the billing. Through several iterations of email responses, all with the highlighted receipt attached, the answers continued to tell me that I had not paid for the service and that I was being billed. I finally gave up and had to dispute the charges through my credit card company.Desired Settlement: To find someone at the business that can read the receipt and acknowledge in writing to me and my credit card company that the service was paid for and that there will be no additional charges.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We show your inquiry was forwarded to our refund department on 5/26/15 to remove the complete balance of $44.97. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

What a scam!!! [redacted], [redacted] and ATS Processing must be running this all together. I was charged an administration fee of $4.95 a day while I had the rental car. [redacted] did not inform me of this when I told them I would need to use a toll bridge. Also, ATS is very slow to respond and doesn't have any info on their website.

Review: Apparently, this is a company that processes parking and toll violations for [redacted], which is who I rented a car through for the rental period of 1/13/2014 - 1/21/2014. I am disputing the circumstances and validity of the toll and administrative fee directly with this company. After waiting on hold for 41 minutes, I was able to get through to a Customer Service Representative that says the toll was "Cashless" and there was no toll booth to go through. Therefore, I was not even aware that I was ON a toll road, let alone that I owed a toll. When logging onto their website, there is also no photographic proof or image that I went through a toll collection area, even though the person I spoke to stated that [redacted] doesn't always have toll booths but have cameras that capture license plates so they can bill the driver. I am not aware of the validity of this statement. However, when I rented the vehicle through [redacted]'s "Express" service, this was never explained to me at all.

I received a bill that says I owe $1.02 in tolls and $15.00 in Administrative Fees. If I was LEGITIMATELY on a toll road, I have no issue with paying $1.02 for the toll (even though unmarked "cashless" toll roads seem to be problematic for out of town visitors in rental cars). I asked the Customer Service agent to waive the administration fee of $15.00, primarily because there was no photographic evidence, nor was I informed of "cashless" tolls on unmarked areas of [redacted] roads, however, the CSR indicated she would not waive the fee. I am fearful of being sent to collections for this scenario. Again, I have no problem paying the toll itself (I would be happy to take care of that immediately), but the fact that no visual proof exists AND I wasn't informed of this issue, the $15.00 "administrative" fee is especially egregious.Desired Settlement: I would be happy to pay the $1.02 in tolls and have the Administrative Fee waived.

Also, in the future, [redacted] "Express" members should either be made aware of these "ghost tolls" ahead of time so we can arrange payment, or have the "Administrative Fee" waived (again, assuming payment is made). I have my credit card on file with them and rent from the company exclusively for business throughout the year. Informing customers is more conducive to happy customers rather than springing "ghost tolls" and "administrative fees" on unsuspecting renters in areas they are unfamiliar with.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. After reviewing your account, ATS has agreed to issue a refund in the amount of $16.02. Please allow up to 5 business days for these funds to appear on your account. We do apologize if the Platepass toll service was not discussed with you at the time of your rental and it is our hope that you find the matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Review: I rented a car through Hertz in New York State and PlatePass has billed me for tolls that were 300 miles away from where I was on the date they claim I didn't pay for a toll. I used my own EZ-Pass on that trip to pay for tolls and have provided PlatePass with a copy of those charges for my trip.

Their 800 customer service line is not operated by a person and hangs up on you when you select the option to speak to a representative. I had Hertz patch me through to speak to an actual person and he acknowledged that they've received my email with a copy of the tolls I paid, yet they keep sending me bills.Desired Settlement: I would like the bills to be adjusted to show that there was an error on their part and for them to stop sending me bills.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $42.18.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: I was sent a bill for toll fines for the use of dollar rental car. I was not even in the state that they claimed I incurred toll charges. I have evidence as such and tried to upload my credit card receipts (as proof) to their website, but the website did not work. I was on the phone for 25 minutes on hold and no one ever came to the phone. It had an estimated wait time of 5 minutes. The $150.73 is an absurd charge that is not mine. Notice number [redacted]. rental agreement [redacted]. Name: [redacted] Bogus charges!!!@Desired Settlement: I want billing adjustment and $50 for the hour of time that it took me to sepdn trying to fix this problem. That is what I am paid for an hour of my time. I will never use Dollar Rental car becasue of them!!

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

After reviewing your account, we have adjusted the charges in full for the amount of $150.73. We are unable to apply any credits exceeding the amount that was billed.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was visiting [redacted] between 7/12/2013 to 7/20/2013. I rented a [redacted] rental car. I was charged $30.75 for a $6 toll charge. I was told that toll charge was handled by Platepass. I was told after the charge had shown up on my credit card statement that if I drove through a toll booth that does not take cash payment, such as golden gate bridge in my case, the rental vehicle's "Platepass" would automatically activated and I would be charged the toll and a service fee. Once it's activated, I would be charged daily service fee even I don't pass through any toll booth. It's unfair or even unethical practice as nobody informed me about this complicated toll charge scheme at car rental counter.Desired Settlement: Refund of service fees for the days I did not accrue any toll charge

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have reduced your administrative service fees to one day's usage and refunded the difference of $19.80. We apologize for any inconvenience that this may have caused and thank you for bringing this matter to our attention.

Best Regards,

Business Analyst

PlatePass, LLC.

This service is an outright scam. Third incident where I am being double billed!! This time I asked the rental agent at Hertz that I wanted to avoid being "accidentally" charged for tolls because I was going to use my own personal EZ Pass. I asked her what she would recommend I do??

She said that I would need to get a rental car without a transponder. Since the line was long and I was looking to get out quickly I decided to take the original rental and remove the transponder. I took the transponder out of the vehicle and left it at a friends house. We then went on our road trip with my personal EZ pass on December 28, 2013.

When I returned on Jan. 14 , 2014 to drop the vehicle I put the transponder back on to the car. And 2 weeks later I get another bill from Plate Pass for toll charges. What the *@# is that about? This is an out right scandal that I am being billed even though the PlatePass transponder was not inside the vehicle!!!!

After calling the customer service for plate pass they said that somehow my EZpass was not billed for going through the Tappan Zee bridge on Dec. 23, 2013. So I looked at my statements from EZpass and guess what?? I was billed for going through the Tappan Zee bridge on Dec. 23, 2013 on my statements.

I am absolutely appalled by the whole incident. Either the folks at Plate Pass have a corrupt system or they have severe technical glitches with their data. As both a long time Hertz customer and EZpass user I have not experienced such incompetency in the past.

I will avoid using any Plate Pass vehicles in Hertz inventory in the future. Although this is a major inconvenience to me I think this is the only way that I will be able to continue renting from Hertz and using my own EZpass in the future.

Review: Pointed to ATS by Hertz to resolve parking ticket issues from recent rental in [redacted].

ATS phone is 'disconnnected' and their online submission form 'currently doesn't work.' As such, no complaints or questions can be filed and in effect ATS steals your money without any accountability or questioning.

Morally corrupt and borderline illegal to have no recourse against ATS when they shut down their phone and web systems but continue to collect $100 fees for parking ticket payments...Desired Settlement: Reimbursement of 80GBP in 'administration fees' - about $130 US.

Business

Response:

Dear Matthew Southern,Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. This Revdex.com appears to be for an international rental which we are not a business partner with and so we are not able to research your complaint. Please contact [redacted] directly using the link provided below.https://www.[redacted]co.uk/rentacar/customersupport/index.jsp?targetPage=...⇄ you,ATS Processing Services

Consumer

Response:

I'm sorry but that is unacceptable. This is the third time you've tried to shrug me off on this. There is no way [redacted]oints me to you for this, then you try to point me back to [redacted] Absolutely unacceptable. Your phone doesn't work and neither does your contact form - the only way to even get in contact with you is through the Revdex.com... Then after all that you try to point me back to [redacted] This is tantamount to a scam where you can simply charge someones credit card without any recourse. I do not accept this - especially as Hertz has repeatedly pointed me to you on this.

Business

Response:

Dear [redacted] ATS processes domestic violations that occur in the United States and Canada. We do not process international violations. We are in contact with the [redacted] Service Centre and have asked them to research your account. We will update you as soon as we receive any information. Please take into consideration the notable 7 hour time difference. We apologize for any inconvenience this situation may have caused and appreciate your patience while the Service Centre reviews your case. Thank you, ATS Processing Services

Business

Response:

Dear [redacted] Thank you again for contacting us. We apologize for any miscommunication you may have initially received regarding the appropriate office to assist in this matter. Your inquiry will need to go through the UK office. Please contact Executive Customer Service at [redacted] so that they may assist you. We apologize that we are unable to assist further in this matter and hope this information has been helpful. Thank you, ATS Processing Services

Review: Hi, I am [redacted] from [redacted]

I rent a car from [redacted] and drove it through the toll expressway somewhere in Irvine last 3 Oct.

I didn't even know that it's a toll road when I entered it because there was no toll gate and I left the road after a few minutes.(about 5 mins)

And then I came back to my country and I was noticed that my credit card was paid for the toll violation from ATS as almost $100 last weekend. I was so disconcerted because I didn't get any violation notice until then. And I don't even think it is a violation but just a default. I didn't mean to violate the regulation.

I guess thetollraods maybe send a violation notice to the driver and give him a chance to pay the toll voluntarily before imposing the penalty normally. And this is also said on "thetollroads" webpage (https://www.thetollroads.com/violation/?locale=en).

But my rent-a-car company(Hertz) told me that they don't get any violation notice and if the license plate number is for a rent car, then thetollroads skip noticing to the violator and transfer the case to ATS directly. If it is correct, I think that ATS had to give a notice to the renter of the car and if the renter is out of United States, then ATS needs to ask the rent company about information(email or mail address) to notice me that ATS will charge for that unpaid toll fee.

In conclusion, I was willingly to pay the toll only a few bucks when I got a notice from thetollroads or [redacted] or ATS whoever. But I didn't have any chance to pay the toll voluntarily and now I have to pay about $100. I think it is so unfair.

Thank you.Desired Settlement: reduce the penalty

Business

Response:

Your credit card was refunded for the violation in the amount of $61.07 on 12/02/2015. The administrative fee of $30 is still valid as the violation was paid 30 days after the issue date.

Dear [redacted]

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.We apologize for any miscommunication regarding the southern [redacted] tolling process. We refunded your credit card for the violation in the amount of $61.07. The administrative fee of $30 is valid as the violation was paid more than 30 days after the issue date.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.Best Regards,ATS Processing Services

Review: I rented a car for two weeks from [redacted] rental while my truck was being fixed. I drove it to and from work everyday during those two weeks. Its about 15 miles each way. PlatePass decided to charge my credit card stating that during my rental I went through a toll in Massachusetts. I live in Long Island, NY. And PlatePass has no other charges getting my rental vehicle to Mass from NY. Yet they refuse to give me a refund. They state that the totaled the mileage and I could have driven from NY to Mass so they are charging me. This is their procedure to prove whether or not it was a mistake. What a joke! This is criminal. They are doing fraudulent charges and hoping to get away with it. I sent in my time card showing I was working those days and they still will not give me a refund. They are stating that I have to provide more evidence. You have to be kidding me. They owe me $44.50.Desired Settlement: I want my $44.50 refunded. They should as well be brought up on criminal charges. It is obvious they are running some sort of a scam here.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $44.50. At this time the tolls area valid and we cannot remove the toll fees.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service[redacted].[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |