ATS Processing Services

Review: I have received 2 charges on my credit card for license plate tolls I believe I did not make. I called the phone number on the credit card charges, and the automated system only gives you options to pay the charges, or to get information about the on-line web pages that will (supposedly) give you the info you need. When you go to the web site, and enter in the data they require (Credit card number, exp. date, and the date of the alleged tolls), the system comes back and says they don't have that info yet, and that you need to call the same phone number that pointed you to the web site in the first place. So, the phone systems tells you to look on the web, and the web site tells you to call the phone number. There is no way to speak with a human who can help answer the question as to when and where these charges were incurred. How can they have enough info to charge your credit card, bit not have enough info to provide a detailed receipt about when you used the toll.Desired Settlement: Either I want the details about the exact date, time, and location of the toll booth I supposedly drove through, or I want the charges reversed. I am going to call my credit card company to file a complaint as well.

Business

Response:

Dear Customer, Thank you for contacting [redacted]® with your inquiry. Unfortunately, we are having difficulties locating the specific account for the amount of $25.35. To better serve you, we request that you provide the following information: · Rental agreement number.· Last four (4) digits of the credit card number that was charged.*· First six (6) digits of the credit card number that was charged.*· Expiration date of the credit card number that was charged.· Date the credit card was charged for the [redacted] expense. *To access your account by credit card number, the last four digits are required. [redacted]® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. [redacted]® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You, [redacted]® Customer Service[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have provided you with the charge information as requested. During rental period between 04/21/2015- 04/22/2015, under rental agreement number [redacted] we show a total of four tolls in [redacted] for the total amount of $10.95. In order to view the toll information online please follow the steps below: · Please go to [redacted].com· Select Print Receipt/Pay now tab· Select Rental Car Company- [redacted]· Insert rental agreement number- [redacted]· Insert rental return date- 04/22/2015· Select Search During rental period between 03/16/2015-03/17/2015, under rental agreement number [redacted] we show a total of three tolls in [redacted] for the total amount of $14.40. In order to view the toll information online please follow the steps below: · Please go to [redacted].com· Select Print Receipt/Pay now tab· Select Rental Car Company- [redacted]· Insert rental agreement number- [redacted]· Insert rental return date- 03/17/2015· Select Search It is our hope that you find this matter to be resolved. Thank you, [redacted]® Customer Service[redacted].com[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST | Thank you, [redacted] | [redacted] Support SpecialistAmerican Traffic Solutions Inc.[redacted]T [redacted]| F [redacted].[redacted] | www.[redacted].com | [redacted]| [redacted]® [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I really appreciate your helping me get information since I was unable to initially get the info from the merchant!

Regards,

This company has an agreement with Hertz Rental Car (They also go by the name PlatePass). I rented a car from Hertz and upon my payment of all tolls in cash with Receipts. They charged my credit card without informing me for tolls another vehicle incurred during someones rental. Incidents like this are plastered all over Facebook and other social media outlets. They are a business that scams, cheats, and steals from hard working legitimate people. They need to be reprimanded IMMEDIATELY to prevent further unethical business practices and creation of more "Forced Customers". I was never asked or had any desire to be apart of there service, but it is in the Hertz contract.

Review: On this date for Friday 4/3/15 Plate Pass charge in Toledo 4/3/15 at 12:31 I were never there to use this pass. I was in [redacted] where I was working all day and I never left [redacted]. I have proof of my time card and Supervisor if needed I can get written statements.Desired Settlement: All charges removed from this bill that is not owed.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $30.25. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

This is a SCAM perpetuated between [redacted], [redacted] (and other rental agences) and the state of [redacted]. If you get on a [redacted] you can't pay cash and you get charged for Plate Pass! Where the real SCAM is that they charge you $4.95 a DAY even if you don't drive it. And bury this SCAM in the fine print of the rental agreement. A weeks rental for me incured $1 in tolls and $24.75 in "Administrative Fee's" even though the car DIDN"T MOVE for 4 days. What do they have to administrate for a parked car??

Review: I rented a car with my group from [redacted] in [redacted] for a under 48hrs from Nov 1-2 2013. With this rental we purchased a so called "Plate-Pass" which we were assured would cover all our tolls to and from our destination ([redacted]).

I checked my credit card account in late December to find that I was billed for ~$75 CDN on Dec 13 by a company that I tracked down to be responsible for resolution of violations registered to vehicles rented from [redacted], ATS. I had failed to check my credit card as I thought that the rental had ended with no hitches. Wrong.

The violations were for tolls that weren't paid for, something we were assured was taken care of with the purchase of this [redacted]. The funny thing is that we were only cited for violations in one region, [redacted], while all the other regions, and tolls therein seemed to have registered with this [redacted]. This being besides the point as I was still cited for violations despite the supposed coverage.

I have contacted ATS via email to which I have received no reply.

My companion, who's name the rental went under (I placed the rental under my credit card but under his license) has attempted to call ATS to which he received a maze of automated reception ultimately leading to "We are aware of this issue" *disconnect*.

If we hadn't purchased a [redacted] I would be satisfied with these charges. But since we purchased the coverage and were assured by the [redacted] associate that our rental would be hassle free of tolls, these charges shouldn't have been laid against us.Desired Settlement: Simple. I wish ATS to credit me back the charges laid against my credit card.

I don't know if there are legal ramifications to having toll violations on ones license but if there are I would like those reversed as well, against my companion's drivers license and as mine as I was a registered secondary driver on the rental.

Business

Response:

Dear Customer, ATS would like to apologize if you were unable to reach anyone regarding the charges you received. However, after reviewing your account we have agreed to issue a refund in the amount of $68.52, as requested. Please allow up to 5 business days for this to appear on your account.Please be assured that the charges were for tolls incurred and admin fees only, rather than violations, and your driver’s license is not affected in any way. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

Review: I rented a car through [redacted] 10/27/13-11/7/13. Rental agree# [redacted]. I had my fastrak transponder in the vehicle. I got a notice of Toll Charges for not having a transponder 5 times amounting to $25 and admin fes of $75. Notice [redacted]. I called [redacted], but they state they Need the Violation Numbers of each violation. I tried calling ATP to obtain these violation numbers 4 times, being put on hold for over an hour until I couldnt wait any longer and get back to work. If they give me this info, I can clear the violations with [redacted]. I was only given Toll numbers in the letter, but [redacted] cant use this. The reference ID is [redacted].Desired Settlement: email or call me asap and let me know How I can talk to a live person, or give me the 5 violation numbers so I can contact [redacted] and void this $100 charge

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Our research team has reviewed the details surrounding the charges you incurred. Please provide a copy of your FasTrak statement, showing you added your rental vehicle to your account prior to driving on the Bay Area Tollway. Upon receipt, our team will reconcile immediately.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass, LLC.

Review: You charged my credit card twice for the same charge after I disputed the bill and explained to you guys that you already charged me for the bill I received per mail. Not only did you charge me twice, you failed to update me on the status of my dispute and just charged me again without any notice. On 7/7/13 you charged my credit card which was valid, but in September you sent me a bill for the same thing that you already charged me for. I disputed the bill on 9/5/13 with proof of documentation that I already paid for the charge. I received no update of the status of my dispute and on 10/5/13, you charged me again for the same thing! How can you do something like that, even after I contacted you folks and showed proof of payment! That is not right! This is a huge inconvenience and I've been going through all kinds of loops dealing with you guys. You should be ashamed of your service and unjustified charges. I had no problem with the first one because it was valid, but to charge me again for the same thing after I contacted you guys and provided proof of payment!Desired Settlement: I want a full refund for the second unauthorized charges and a complete or partial refund for the original charge for the inconvenience you put me through!

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

ATS verified with the [redacted] regarding the 3 citations incurred during your rental period as being valid and separate charges. Copies have been attached for your review. 2 of the citations were issued under the same case number at different times. However, as a one-time courtesy, you are being refunded for 2 of the citations along with the administrative fees. This refund will total $260.00. Please allow up to 5 business days for this to appear on your account.

It is our hope that you find this issue to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

In Florida driving on SR 836 Florida has a "cash less" toll. That is they charge you and there is no toll booth. I was in a Hertz Rent A Car with a Plate Pass affixed to the window. The State government takes a picture of your license plate and sends it to Hertz billing for the $1 toll. Hertz, via Plate Pass, charges a $20 administrative fee for a $1 Toll that is invisible. Both companies and the state of Florida should be ashamed of themselves but Plate Pass is the one charging the $20 admin fee and deserves the bad press as does Hertz who clearly understands what is taking place.

Review: I rented a car from [redacted] at [redacted] from 21 December 2014 - 3 January 2015. At no time during this entire period did we or our rental car ever leave the greater Baltimore, ** area and we paid every local Baltimore road toll in cash. At no time did we request, nor were we ever offered, any kind of toll device or automatic toll payment as part of our rental contract with [redacted]. When we returned our rental car to [redacted] on 3 January 2015, we paid the balance due on the rental car contract in full. On 21 January 2015, I was notified by our bank of a suspicious charge on our [redacted] credit card in the amount of $72.50 from "[redacted]". My bank gave me the [redacted] phone number for [redacted], which is the business responsible for making this fraudulent $72.50 transaction on our credit card. When I contacted [redacted], they informed me the charges were were unpaid road tolls that were incurred at locations in New York and New Jersey. I explained to [redacted] that our rental car never left Baltimore the entire time we rented it and requested a refund. [redacted] told me they would would refer my dispute to their "Research Department" for resolution. That was 5 days ago and I still have not received a refund for this fraudulent charge.Desired Settlement: A full refund in the amount of $72.50 credited back to my [redacted] credit card.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $72.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved.Thank you,[redacted]® Customer Service

Review: I was charged for unpaid tolls that I never used. The company failed to provide the proof (eg. notice number for [redacted] Tollway) where I can view the violation.Desired Settlement: A letter stating that I received the toll charge notice due to their mistake with a billing adjustment.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. Your account has been researched and a discrepancy was found between the type of vehicle on your rental and what was reported to us by the toll authority. We have determined that you are not responsible for these tolls and have removed all charges. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: I recently just received notice from my parents that at my home, while I am away attending college, ATS has sent a letter addressed to me stating that I was speeding in a [redacted] On Demand rental car vehicle in the [redacted]. ATS neglected to include any adequate information about the violation whatsoever. No ticket or violation notice from ** was included and neither was details on how to contest the ticket in court. The letter's language was also incredibly rude. Furthermore, I have never taken any [redacted] vehicles into the [redacted] at any time; I strictly use those cars within [redacted] generally to go shopping. This indicates that [redacted] and ATS' records are completely wrong. This does not surprise me as in the past, [redacted] has screwed up records before: I will book a car until 7pm and get calls at 6:15 asking why the car hasn't been returned because they screwed up the file and put down the wrong timeframe. This is a critical issue that has probably likely confused my reservation of the car with someone else's who was speeding in **. The rental agreement number is [redacted]

After making several educated guesses, I found my way onto ATS' website where I can log in with a number printed on the letter. Here I was finally able to locate a PDF of the violation notice from ** that ATS blatantly neglected to put in the original envelope. This PDF, however, is a complete, unadulterated joke. When it was scanned in, it was scanned in as "black and white." The violation is totally unreadable and photos of the incident are just giant black squares. No evidence in this PDF is available to show where the car was or who was driving. It is completely unhelpful and incomprehensible. How ATS thinks this is a satisfactory document is well beyond me.

[redacted] has made several, several mistakes in my membership with them. I have not paid for one of their cars in the past 6 months because every time they screw up, I get an executive involved, and usually end up with a large amount of store credit. It would not surprise me that [redacted] has intentionally botched their records in anger that I keep calling them and getting their employees yelled at for screwing up. So either [redacted] has pulled their usual behavior and messed up the records: or this is an intentional, vindictive act because I am constantly calling their offices to complain about their gross negligence and incompetence.Desired Settlement: This bill needs to be totally reversed until ATS and/or [redacted] can provide any substantial evidence that I was in this vehicle at the time in **, because I simply have not traveled to ** in the vehicle. The photos in the document are not visible and I would like to see a color version of the real document sent to my e-mail on this complaint. Additionally, I reserve the right to contest any traffic violations in a court of law and ATS has revoked this right from me and needs to return it. Failure to comply with this will result in legal action and the immediate closure of my [redacted] account. I also still have a substantial amount of store credit on my [redacted] account so if ATS and [redacted] refuse to comply, they can apply that store credit against this violation. Thanks.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Please refer to the copy of the citation attached for instructions on where to view full color images of your violation. Since these images are already available to you, they will not be provided through email. This violation was paid via the web on 05/15/2013, in order to prevent any action from being taken against the plate or vehicle. You were provided as being the driver of this vehicle at that time and charged accordingly.

As a one-time courtesy, we have agreed to issue a refund in the amount of $130.00. This is for the violation amount as well as the administrative fee. Please allow up to 5 business days for this to appear on your account. It is your responsibility to contact [redacted] if you feel there is an additional issue outside of violations. ATS has no involvement with store credits or your experience with rental locations.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Review: I rented a vehicle from Thrifty Car Rental, 9-13 Aug 15, at Providence Airport in RI (using [redacted]). I decline all added services, gps, company insurance, pre-pay gas, etc. I was asked to acknowledge various agreements on the digital keypad one of which was being responsible to paying all traffic citation. I did not receive any written or verbal instructions from the Thrifty counter agent or the garage attendant to inform me there was an toll scanner in the vehicle or how to disable the device. I departed to my conference on Newport Island which has a toll plaza on the bridge. I stopped at the "cash booth" to pay the toll ($4.00), the attendant informed me that a toll scanner had registered and I was clear to pass. I asked if I could have a receipt for my travel claim and the attendant informed me that was not possible to provide a receipt for scanners. I was not aware of the scanner device until the toll agent pointed to it behind the rear view mirror. When I returned the vehicle on I informed the Thrifty agent that there was a $4 charge that I wanted to pay. The Thrifty agent told me they could not accept direct payment and it would be applied to my credit card. I received a statement from [redacted] for $47.96 from American Traffic Solutions (ATS). I called ATS directly to discuss the charge but was told I was liable for the toll charge PLUS fees for the period of the rental. I asked the ATS agent what mechanism was in place to inform me how to decline the service at the counter and he said there isn't. I asked if it is possible to disable the device and how would I have done that and he said a cover must be installed on the scanner. I disputed the charge with [redacted]. AmEx opened a case file and after not receiving info from ATS after 60 days, AmEx credited my account for $47.96. I have never received any correspondence from ATS. On 1 April I received a collection letter demanding $57.55 for past due amount.Desired Settlement: I have never denied my responsibility for the $4 toll charge. I communicated to the counter agent that I declined to have automatic toll scanner service. I did not personally activate the scanner device, I was not aware the device was in the vehicle, and I attempted to pay the toll at the cash toll booth which was available to me. I desire a bill adjustment to pay the amount I am personally responsible for, $4.00.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $57.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I was happy in the quick response from ATS in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I appreciate ATS's offer to remove the entire $57.55 balance against my account, and once verified I will consider this complaint resolved. Additionally, I appreciate the assistance of Revdex.com.

Regards,

Review: I rented from [redacted] on 11/13/13 and returned the car on 11/17/13. The primary driver was my husband. I was a second driver.

After we returned the vehicle, my husband was charged $113.50 for citation and administrative fee. Rentalcarticket.com indicated we failed to pay multiple tolls on the Garden State Parkway.

The problem is that we never traveled on the Garden State Parkway, nor anywhere in the State of NJ during the entire rental period. Therefore, it is an error that needs to be remedied quickly.

We picked up the car at JFK airport and drove to our home in Massachusetts. We returned to NY to drop the car on 11/17. At no point did we travel on the Garden State Pkwy.

We contacted rentalcarticket.com (ATS processing) on December 3, 2013. After waiting approximately one hour and a half, I spoke with a representative named Brook. I explained the situation and she advised me to email them at [redacted] with my explanation and attach my EZ pass records and any other documentation. As evidence, I attached my personal EZ pass record. I highlighted the trips taken in the rental. As the documents show, we never took a route that sent us into New Jersey. In fact, I was working in Boston on the 14th and 15th and we have multiple shopping receipts from Massachusetts and New Hampshire on the other days.

Brook also informed me her research team would investigate and we would have a response within 10 days. After 10 business days and no reply, I emailed them again. Still no reply.

we contacted our bank, who opened up a complaint and investigation against ATS processing services/rentalcarticket.com. In addition, we completed the dispute form on rentalcarticket.com.

In addition, there is currently a pending charge on the same account for $0.50 for tolls. I am concerned this company has full access to my bank account and therefore I am now repeatedly being charged. I will now be forced to change my Debit card/credit card information.

The company not only failed to correct this error, but also failed to be in touch within the specified time frame.Desired Settlement: I want rentalcarticket.com /ATS to refund my money promptly as well as any late fees or other fees charged.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

We have researched your account and determined that the toll charges in question were the result of a technical error. This error has since been resolved and we have refunded your account for the full amount of $114.00. You should see the credit reflected on your card in 3-5 business days.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: ATS charges an "administration fee" for toll collection even on days when no tolls are collected. My example: in a January 2016 [redacted]ental in [redacted], I used a toll road one day--the last day--but was charged $4.95/day for the three days when I didn't use electronic tolling. In addition, ATS not no send me any billing notice--the charge showed up silently on my [redacted] card two weeks after the rental ended.Desired Settlement: (1) ATS ends the practice of charging on unused days.

(2) I get a $14.85 refund.

Business

Response:

Dear [redacted] Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the full balance in the amount of $26.79. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] I am not unwilling to pay for their services, when actually performed, and so a full refund appears to be hush money (or they didn't read my complaint thoroughly). [redacted]orporation is equally guilty in this matter and they'd better hope [redacted] doesn't become President.

Regards,

Review: Platepass has sent an invoice for $29.95 to me for use of tolls. I did not use their toll system and am an EZ Pass customer. EZ Pass and PlatePass charged me both for this bridge crossing. PlatePass must cancel this invoice. It will not be paid. It is not owed to PlatePass. It has already been paid via EZ PassDesired Settlement: Void invoice and cease collection efforts immediately. Send confirmation I owe nothing.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

To confirm, you were charged for crossing the Tobin Bridge by Video Toll, as no transponder was read. We have adjusted the administrative fee in full.

Your updated amount due is $ 4.50, which is the cost of the Toll only. You may follow the instructions on the invoice you received to arrange payment.

Best Regards,

Business Analyst

PlatePass, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will not pay any charges claimed by PlatePass. My EZPass account was charged for this crossing as shown in the documentation provided to you (Certified US Mail # [redacted]) and copied to third parties including the Revdex.com. I demand you adjust your charges to $0.00 immediately.

Regards,

Review: bogus toll road charge 8/5 1:15pm. what/where is location? why was I not notified of infraction? or chance to pay immediately.

avoided all toll roads and only paid for one bridge toll, $4.Desired Settlement: reverse bogus toll charge $2, +$24.95, admin fee.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Our Customer Service agent had noted on 10/08/2013 that you stated "after researching online, you realized you were there".

If that is not correct, please respond and we can research further.

We apologize for any inconvenience that this may have caused.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Constantly secretly overcharging customers. Toll into ** city with a carpool is $5.75 as per Port Authority of [redacted] stated on their website ([redacted]) but was charged $14 each single time, even a carpool charge was requested and accepted at cash lane. This is absurd and I demand full refund. Otherwise I will either file this to small claim court, or find lawyers who is interested in filing class action.Desired Settlement: Refund the difference in full, and apologize in writing.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service. We didlocate a discrepancy with the amount credited. We understand yourfrustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the remainderbalance for the amount of $32.95. Please allow up to 5 business days for this to appear onyour account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted] | Monday -Friday, 6:00 AM to 4:00 PM PST |

Review: I was told that this service I would be paying for, if I used it, would be $4.95 per day that I use this service. I have received a invoice from PlatePass stating that I incurred the following toll charges:

5/2/2015 @ 2:49:30PM - $1.41

5/2/2015 @ 2:53:06PM - $0.93

5/2/2015 @ 4:23:35PM - $0.93

5/2/2015 @ 4:27:08PM - $1.41

And an administration fee of $24.75

As it is clearly seen, I only used the tolls for one day and thus should only be billed $4.95 plus toll charges which totals out to $9.58. The $15.17 difference that I am expected to pay for a service that I have not used is absurd.Desired Settlement: I will not pay this bill until it is adjusted. This is deceptive business practices. I also have no way of contacting this business over the phone nor have they responded to my inquiries over email.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to reduce the administrative fee for the amount of $4.95. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Out of state customers seem to be at a disadvantage when it comes to Toll Roads and Fees in [redacted] that are imposed upon them. On 12/04/14, my daughter Kareen B[redacted], used my Priceline charge card to rent a vehicle from [redacted]. On 12/07/15 the car was returned to [redacted]. At no time on 12/07, did [redacted] mention or try to collect a Toll Road Fee or even state that one was going to be charged. When I received my Jan, 2016 statement from Priceline, I had been billed $15.26 for a PlatePass Toll Road fine. At no time during the initial rental, was a PlatePass All-Inclusive pass was ever offered to her or 3 other people in our group. We were all shocked and surprised when we were charged a $15.00 fine. I tried to go on line to see and get a copy of the fine, but was unsuccessful. I was told that the fine was submitted electronically and no copy was available. I feel that this was done on purpose and it is all a scam to make money off unsuspecting tourist. I would like my money back and I would like Revdex.com to request [redacted] to be upfront about their rental policies.

Review: I rented a car through [redacted] in June of 2014 and one month following I received an unauthorized charge on my account from [redacted]. I did not know what this was or how they got my credit card information. After investigation, I contacted them to inquire and they said I did not pay cash for my tolls and that I used this service. I did pay cash and was unaware of this company. They also said that by accepting my rental car I accepted their service by default. However, I was never made aware of this service or potential charges. I have the invoice that does not include any of it. I feel a violation of my personal credit card information has taken place.Desired Settlement: I simply want a refund for the amount charged $18.85

Business

Response:

Dear [redacted],

After reviewing the details of your inquiry, we have determined the charge in the amount of $18.85 was for 3 video tolls accessed during your rental period 6/6/14 16:50-6/9/14 10:40, as well as for the use of the electronic toll payment service offered by [redacted]® while under rental agreement [redacted].

While we do not dispute that you paid cash for other tolls during your rental period, the tolls in question are video locations without an option to stop and pay cash. If you do have receipt of late payment for these tolls, please submit to our office either by email or fax ([redacted]), and we will gladly review and refund as necessary.

Also, our research shows that the [redacted]® service was actively used for one day during your rental period. Please note that [redacted] offers the [redacted]® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted]® is activated during your rental period. The details surrounding the [redacted]® service is contained on page 3 of your rental contract. As a one-time courtesy, we have removed the administrative fees. A refund of will be applied to your account within the next 3-7 business days.

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone.

Thank You,

[redacted]® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |