ATS Processing Services

Review: I was billed for a charge of $31.85 on my credit card for a toll that I missed on the expressway in [redacted]. Same night I missed the toll I paid said toll charge of $1.50 online with my credit card to the [redacted] tollway authority. I was never informed that there was a device in the car that would charge me for this nor did I give ATS authority to charge my card for the charge. The toll was paid by me the same day and I have the receipt to show it.Desired Settlement: I want the amount of $31.85 credited back to my credit card that the unauthorized charge was made from. Not to mention the toll charge was $1.50 and the excessive difference was their administrative fees which were not authorized. Also I was not notified or was it disclosed when I rented the vehicle that there was a device that would charge this. If it is not possible to credit the charge I want a refund check for the full charge.

Business

Response:

Dear [redacted]

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the full balance in the amount of $31.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service [email protected] ([redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: As a [redacted] Member I am appalled by the poor customer services occurring at [redacted].

I am an [redacted] resident in Central [redacted] and have an E-Pass with the Central [redacted] Expressway Authority (account [redacted]). I took the E-Pass transponder with me in the [redacted] Rental car while traveling through Central [redacted]. Yet [redacted] (a.k.a. [redacted] working with ATS Processing Services) claims they paid three tolls for me (in [redacted] - $2.90, [redacted] - $1.25 and [redacted] - 0.82). Yet the toll roads do not charge numbers like 0.82. Furthermore your attempt to charge me $45 in administration fees is unacceptable and fraudulent.

I am prepared to file a consumer fraud claim against [redacted] with the FTC (https://www.ftccomplaintassistant.gov/#crnt&panel1-1), [redacted] Attorney General, and U.S. Attorney General if these admin fees are not removed.

If the E-Pass (Central [redacted] Expressway Authority) has not billed my E-Pass the date of the tolls with the [redacted] Rental vehicle, I am willing to pay [redacted] for the tolls (or just pay the Expressway Authority myself) but will not pay the admin fees and will take you to court via a class action lawsuit if you try to charge me these admin fees.

Notice: [redacted] Rental Agreement Number: [redacted]

These admin fee must be removed / waived by [redacted], or I will take every necessary action to protect my interests and that of all other consumers [redacted] is defrauding.

Furthermore the 2nd notice I received in the mail for 3 additional toll charges by [redacted] Rental Car, upon attempting to go on the website ([redacted]RentalFine.com) and file a dispute, twice when I completed the entire form and attempted to submit I received a message from the website saying: "Your submission could not be completed at this time, please try again later."

[redacted] - consumer advocate

[redacted]Desired Settlement: Reverse charges, remove the fees and let me pay the Central [redacted] Expressway Authority myself (as I do every day I use the service at home in my personal car). I brought the very same transponder in the rental vehicle and I should not be charged these fees via [redacted], nor its administrative fees of $15 each totaling $75.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $49.97.

Please allow up to 5 business days for this to appear on your account and thank you for your patience.

It is our hope that you find this matter to be resolved.

Thank you, ATS Processing Services

Review: The company uses [redacted] transponders in rental cards, but then charges full cash rates to the renter's credit card (in addition to an admin fee). Example from [redacted]: [redacted] toll: $10.66. This company charges: $15.00. (you can see rates here:[redacted]://[redacted].[redacted].[redacted].[redacted]). There is no explanation, warning or contract that explains any of this, until after you've been charged. Calling the company does not produce any results, other than restating their charges are what they are.Desired Settlement: The company must stop its practices, and charge the correct [redacted]s rates to all customers.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee as a one-time courtesy and have corrected the toll charges.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Review: Scam between [redacted] & [redacted] on toll fees AND $4.95 "daily" service chargeDesired Settlement: Refund $25.50

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $25.50.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

Review: PlatePass Invoice [redacted] under [redacted] Rental Agreement Number [redacted] states that American Traffic Solutions, Inc. paid for two charges on my behalf, resulting in a total charge of $26.15. The two toll charges indicate that a toll was paid for on the Powhite Parkway, located in [redacted], Virginia.

I was not in [redacted], Virginia for the entire duration of my trip. I have provided documentation to ATS, PlatePass, [redacted], and my credit card company that show proof of this.Desired Settlement: Reverse the charge of $26.15 to my credit card.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $26.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: False and fraudulent billing for tolls I did not incur while renting a car from [redacted]. They billed my debit card $38.25 for service charges and tolls from states I never visited with the rental car. I tried to contact them via phone and website but was unsuccessful.Desired Settlement: Refund the $38.25 they withdrew from my bank account.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $38.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: On June 30, 2015 I was given a rental car from [redacted] at the dealership where my car repairs were being done. We hit a deer on the way home from up north (Michigan) & the repair took until July 10th to complete. When I rented the car I was never told anything about Plate Pass at all. It wasn't until I saw the charge of $29.50 on July 20th on my credit card statement and had to look it up on [redacted] to see what it even was. Once I found out what it was I was able to look up my receipt on their website. My receipt says I was at the [redacted] on the New Jersey Turn Pike at 7:43AM on July 6th. I find that really funny considering I live in Michigan, my rental was returned using only 283 miles and it takes around 670 miles to get to that location. I contacted PlatePass about this and didn't receive any help. I was told I would receive an e-mail letting me know what the findings were after they took 24-48 hours to review it. They also wanted me to look for any receipts from July 6th proving that I was in Michigan and not New Jersey. When I explained to the lady that the fact that only 283 miles was put on the car and that should be enough proof that I was NOT in New Jersey it didn't matter. After 48 hours went by and I didn't hear anything I called back. I was told it actually took 5 days for review so I would have to wait. I explained the mileage and how it was IMPOSSIBLE for me to have been there when only using minimal miles and he also did not care. This company is a complete joke and a waste of time. I want my money put back on my credit card. Everything about PLATE PASS is completely ridiculous! As if getting into a car accident, being given a Chevy Spark for a rental car (the equivalent of a Go-Cart), having to pay my insurance deductible, and going without my own car for 2 weeks wasn't enough stress to deal with Plate Pass just added onto it. I drove the rental back and forth to work, to the doctor once and anywhere else that was absolutely necessary to go. I have never driven a car I HATED so much therefore it sat in my driveway in Burton, MI the majority of the time but, Plate Pass charges me money for being on the other side of the country where I actually have NEVER been in my entire life.Desired Settlement: I want MY money back & if I am charged interest on my card I want that back too.

Plate Pass should start reviewing things before they go making fraudulent charges on peoples Credit Cards.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $29.50.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: Good Afternoon,I filled a complaint with the company about getting a fee waived. I was told by an employye ([redacted]) that the $24.75 fee would be waived. I was alos told that the fee wouldn't be billed until September 4th, giving me ample time to resolve this before it posted to my credit card. I called again yesterday and then at the end of the day the $24.75 fee was chanrged to my card 15 days early. I keep being the told it could take upto 10 days for this to be resolved. However I feel that I'm being given the run around.I was tolde by [redacted] that as long as I only used the plate pass once, that the company would waive the fee... This $24.75 fee is being charged because I used a plate pass transponder one time for a $1.00 toll in the state of **. Niether the rental car company ([redacted]) or the plate pass company made any mention of this fee. Nor is it written on the plate pass itself. I was told that the contract has it in small writing and after searching for it, I found it on section number 16 on the 3rd page of the rental agreement. It mentions a fee of $4.95 (which is also rediculous. If I had know there was a fee I would just have the toll booth send me a bill with their one time $2.50 fee. I'm hoping you can helpt me resolve this issue right away.Desired Settlement: Please have them refund me $24.75 to the credit card that they billed.

Business

Response:

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the administrative fee.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: I have attempted to file a complaint against a business online many times now, but keep receiving errors from the Revdex.com website. Please see below for the complaint I wish to file.

My Information:

[redacted] ###-###-####

Company Info:

ATS Processing Services, LLC [redacted] Desired Outcome:

Correct and Dismiss the billing.

Stop contacting me through inaccurate invoices in the mail.

A bit of an apology would be nice as well.

My Review:

Please see email thread below for explanation. Start at the bottom for original issue. In short, I received an erroneous email. I called the company for correction. Was told it would be handled and to send an email with the info. I have followed that direction and received no response other than a fresh copy of the invoice every month.

From: [redacted] <[redacted]>

Reply-To: [redacted] <[redacted]>

Date: Friday, August 15, 2014 at 9:22 AM

To: "[redacted]" <[redacted]>

Cc: "[redacted]" <[redacted]>

Subject: Re: Incorrect Billing for [redacted] - [redacted]

Unfortunately, it seems that expecting any response from PlatePass has become futile. The only thing your company has been able to initiate is automate letter sending. I have taken my time to reach out via phone and mail to resolve this issue. After an initial call that resulted in instruction to resolve the matter, which I followed, there has been no further response.

Given that PlatePass is choosing not to do it's part to resolve this issue, I will be filing a claim with the Revdex.com. It has become very clear to me why PlatePass has 275 complaints and 51 negative reviews with Revdex.com. And it doesn't take much effort to find another 68 negative reviews on [redacted] and a whole host of other complaints on various sites.

If someone is actually reading these emails, I welcome a call, as I have from the beginning. Otherwise, I will assume the company's only intent is to spam me with erroneous bills in the mail and I will move forward with Revdex.com.

-[redacted]

###-###-####

On Friday, July 18, 2014 9:33 AM, [redacted] <[redacted]> wrote:

Once again, I have reached out to you at PlatePass with no response. Yet I have received another letter in the mail, identical to the previous. While the person I spoke with on the phone was friendly, any further communication or followup from your company has been non-existent. The bill may be just under $25, but at this point, I have wasted more than that in my time attempting to work with PlatePass. If PlatePass cannot follow through on commitments they make or even communicate at all, how do you expect anything from other parties.

I expect you to reply with resolution.

I rented a car with Hertz, and the car had the PlatePass installed. From my experience in the past with EZPass, I attempted to use the PlatePass to pay the tolls (2 - $1 tolls), which I assumed would be added to my rental bill. Two weeks after returning, I received an invoice from PlatePass for $26.75 for the $2 in tolls and a $24.75 administrative fee (5 days @ $4.95/day, Max $24.75/Agreement). I called PlatePass to dispute this charge, thinking that it was because the PlatePass did not register. However, PlatePass informed me that the administrative charge is applied for using the service at all, which is described in the rental agreement. However, the understanding that the $4.95/day would be applied if PlatePass is used at all, is not clear.

Review: On June 18th the company shows we used a $1.00 plate pass toll. We paid all tolls in cash and did not make any agreement with this company. They now on top of the $1.00 toll have charged a $24.75 administration fee. This charge was just processed on September 10, 2014 invoice #[redacted]. This is over 3 months ago and due to the length of time to process can't find a $1.00 receipt. This seems like a scam as they are trying to add revenue to their bottom line. Very unprofessional business ethics.Desired Settlement: Reimbursement of the $25.75 fee.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Hi a rent a car on october 16. 2013 I do have a [redacted] account I was using sinze 2008

and then got this invoice from this company 1.00 Dollar for toll charges and 24.75 Dollars for Administrative Fee at this customer service number they claim [redacted] they say if you have a compliant or problem call this number, I called and refers you to the webpage you can do nothing there only pay ( [redacted] )

besides the rent a car I used was [redacted] which is not even in their system.

Invoice # [redacted]

I can not talk to them or nothing in regards to this, frustrated. [redacted]

Business

Response:

Dear [redacted], After reviewing the details of your inquiry, we found that the charge in the amount of $25.75 was for one toll accessed during your rental period, as well as for the use of the Electronic Toll Payment Service offered by [redacted] while under [redacted] rental agreement [redacted]. The toll authority reported your rental vehicle driving through a toll facility without remitting the required payment amount. If you feel this charge was made in error, please provide a copy of your personal toll account activity statement showing activity during your rental period. Please submit to information@[redacted] or fax to [redacted]. Upon receipt we will gladly review and refund as necessary. You may also contact our customer service department @ [redacted] for additional information. [redacted] is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash.Advantage offers the [redacted] service for $4.95 per rental day ($24.75 max per rental month), plus tolls if [redacted] is activated during your rental period. The details surrounding the [redacted] service are contained on page 3 of your rental contract. Regards, [redacted] Support Specialist

Review: I rented a car from [redacted] in Orlando, FL from Jan 31 - Feb 4. [redacted] did NOT explain to me that I would be automatically charged for tolls - even on days that I did not go through toll booths. Nor did [redacted] tell me to NOT pay cash at the toll booths since I would be automatically charged. The charges started on Jan 31. I was charged 1.50 twice - 7 minutes apart for 2 different booths. I DID NOT GO THROUGH ANY TOLLS ON JAN 31. In addition to that, I was charged 1.00 on Feb 4 for a toll. I did go through a toll on Feb 4 when I was returning the car back to the rental agency, BUT I PAID $1.50 CASH TO GO THROUGH THE TOLL. In addition to toll fees, I was charged $4.95 per day that the car was rented for administration fees -for a grand total of $23.80 --- automatically charged to the credit card that I rented the car with.

With all of the identity theft cases, it's unethical for ATS to obtain my credit card information from [redacted] in order to automatically charge me for tolls that I know nothing about. Even though ATS policies are listed in [redacted]'s long rental agreement, [redacted] does NOT give customers the OPTION to pay cash for toll versus having ATS automatically assume that I will go through certain tolls. This is an unethical practice from both [redacted] and ATS. The reason they don't give customers the option to pay cash is because they know that no customer in their right mind will pay them $4.95 per day in administration fees for tolls that they do not go through.

I realize we are a capitalist society, but you're ripping people off. Find a honest way to make a living like everyone else!!!!!!!!!!!!!!!!Desired Settlement: I would like ATS to remove the charges from my credit card statement ASAP.

Business

Response:

Dear [redacted],

Thank you for contacting PlatePass® with your inquiry.

After reviewing the details of your inquiry, we have determined the charge in the amount of $23.80 was for 3 video tolls accessed during your rental period, as well as for the use of the electronic toll payment service offered by PlatePass® while under rental agreement [redacted]. The first two on 1/31/2014 were video tolls on the Orlando Orange County Expressway. The 3rd was on a Sunpass road and it was an ORT (open road tolling) location, which is not cash payable. To explain:

The toll authority reported the rental vehicle assigned to your rental contract has incurred transactions at toll facilities that do not have a cash payment method option. The facilities in question process toll transactions by ORT, which allows drivers to enter the facility and remit the required toll payment electronically while driving the posted speed limit.Vehicles that do not have a valid tollway transponder are identified and placed into violation review. As your rental vehicle was registered with PlatePass®, the toll authority simply charged the proper toll amounts as opposed to issuing costly toll violations. PlatePass® is pleased to have avoided inadvertent toll violations on your behalf.

In regards to the administrative fees, [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash. All of this information, as well as instructions how NOT to use the service if you did not wish to, is in the rental contract signed before you were given the keys to the rental vehicle.

As a one-time courtesy, we have reduced the administrative fee to $9.90 to reflect a two day’s use. A refund of $9.90 will be applied to your account within the next 3-7 business days.

If you feel you were not in the area of the tolls described above, please feel free to submit any proof you have of not being in the area of the tolls ( such as bank statements, receipts, etc. ). You can email these to [redacted] or fax to [redacted]. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

Regards,

PlatePass Support Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

1. I pre-paid for my rental car online and the original agreement (see the attached file) that was emailed did not contain any information RE: plate pass or ATS or any additional charges. The fine print does say that IF additional charges apply, they would be charged AT the time or rental and not 2 weeks later. It may have been in the contract that I received when I rented the car, but it is unethical to change a contract AFTER it has been paid without notifying the involved parties. Hertz did not notify me of any changes, therefore I assumed I was signing a copy of the agreement that was emailed to me previously.

2. I maintain that I did not go through any toll booths on 1/31 unless they were invisible- I did not stop on the way to the hotel. My city does not have toll booths so I don't understand how it works. Unless I am stopped, I assume there is no fee. If you have video coverage, I would like to see that in addition to the receipt that you paid on my behalf.

3. You indicated that the Beeline toll saw that I was enrolled in plate pass and charged me the normal rates. If you know that I paid for the toll on Feb 4, then why did you charge me a 2nd time?

Business

Response:

Dear [redacted],

We have removed the entire PlatePass administrative fee as a one-time courtesy. Please allow 3-5 business days for transaction to complete.

The tolls reported to us by the toll authority on 1/31 are video tolls. Again, please submit any documentation, such as receipts or bank statements showing you not in the area of the tolls on these dates to [redacted] or fax to ###-###-####. Upon receipt we will gladly review and refund as necessary.

The toll accessed 2/4/14 is ORT or Open Road Tolling – there is nowhere for you to be charged or pay cash. When we say you were charged, it means PlatePass was active in your rental vehicle ( activated 1/31 when the VIDEO tolls were accessed ) so your credit card on file would be automatically charged when you drive through an open road tolling location. If you provide an email address, I would be more than happy to provide you with the image of your rental vehicle that was captured by the toll authority.

We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused.

Regards,

PlatePass Support Specialist

Review: I landed on Denver airport with my 11 year old son at midnight - which was 2 am our time, given we were flying in from the East Coast.

First, [redacted] did not had the rental I paid for. Then they tried to force upon me a 30% more expensive car, and muttered about them being the 'professional environment' when I complained, being tired and just wanting to take my contact lenses out of my dry eyes upon reaching my friend in [redacted]. Then the rude salesperson lied to me in my face that I will be refunded the re-fueling fee FPO $31.53 if I come back with the full tank (which in the end I was not, as it is [redacted] policy not to issue refund, so the dude brazenly lied to me when I rented the car).

All that time no one mentioned to me even once not to go on to the [redacted] toll road, or explained to me how exactly are tolls there collected or accounted for. Neither I ever gave [redacted] authorization in either oral or written form to share my credit card information with the entity [redacted] AZ US, which is where the Plate Pass bill came from - for additional $35.

I followed the GPS instructions. GPS did not recognize 470 as a toll road. Except for one sign that it is a tollway, there was no other signs that being a toll road. And there are no toll boots or any visible ways to pay toll. Just overpasses probably with some readers like E-Zpass readers at the East Coast, only there is no visual feedback about reading the pass. As I was in the middle of the desert, in the middle of the night, half asleep with a half asleep minor on the back seat, after a 6 hour flight, there was no turning back.

And it would be OK if the cars are equipped with the transmitters and if the tourists who rent cars are billed for the toll road use - at the price the toll road costs. But the bill I received - and already expected, because first my friend told me this is a criminal ripoff, and second, when I mentioned, that I went over 470 once, to the customarily malicious Denver airport [redacted] staff person, he delightfully remarked how my credit card will be charged a lot for that - amounts to a literal highway robbery: $35 for traveling less than 30 miles of road in the middle of nowhere in the middle of night ONCE in my life.

Capitalism at its finest. This makes the whole country look bad. Perfidious greed like that is what gives haters of the US the best possible fuel. Shame on PlatePass. Shame on [redacted]. Shame on Denver. Shame on them for ambushing unsuspecting tourists and fleecing them. The agreement between PlatePass and [redacted] to charge car renters so much for use of that road is criminal. They should both be prosecuted as organized crime, as they are involved in a joint criminal enterprise. They do not disclose to people the charges beforehand, or even warn them, and then they charge the card for the charges renters never authorized. This should be a felony.

I see myself as a victim of fraud and theft by [redacted] staff at the Denver Airport. They stole a total of $66 from me. So far, as I paid by [redacted] card, I instructed the bank to dispute, stop and reverse the charges. And I am also going to press charges against [redacted] Denver Airport office, and spread the word. I am never going to rent from [redacted] again anywhere in the world because of that. And I might not fly to Denver anymore. Plague on their houses.

Furthermore, when I come by plane and have a rental car reservation, I expect the keys and the car, not the sales pitch. I should just swipe the card, and scan the license, and the key should drop from the machine. You should really fire all your Denver Airport staff since they are not helpful to customers any way and just expose you to criminal liability. Replace them with machines. I would have had a much better customer experience if the computer gave me the key upon arrival and warned me not to use [redacted], or at least explained to me what would be the consequences if I do. Computer would at least not lie to my face.

Second, why are not cars simply equipped with the PlatePass transmitters? I would have no problems being charged the tolls I used. I do have a problem being charged per day that I did not use it, or the outrageous administrative fee. Particularly, since no one told me that beforehand.

Third, I rented the car for 9 days, 6 of which it was parked safely in the underground garage at the [redacted] - so I overpaid my rental already about $280 - to steal from me $61 on top of that is absolutely unacceptable, and I will not allow it, whatever it takes. When I spent a winter at [redacted], BC I used [redacted] from Vancouver airport to WB one-way and dropped it off there after a couple of days, and then I picked up another car when I drove back to airport. That clearing place at WB for car rentals is a great idea for visiting ski resorts - there is always someone needing a car to go back - so one way rentals should be possible for going to the [redacted] with [redacted] just as they are for going to [redacted] with [redacted].

Maybe [redacted] is not as smart as [redacted]? So it has to make up for lack of entrepreneurial initiative with criminal behavior. I am disgusted with [redacted] and Plate Pass.Desired Settlement: This company was already condemned by court in a class action settlement suit because of the same brazen and illegal practice - [redacted]://[redacted].[redacted].[redacted]/**/[redacted]-**-[redacted].[redac...⇄ - it has to be made to STOP!

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. The toll authority reported the rental vehicle assigned to your rental contract has incurred transactions at toll facilities that do not have a cash payment method option. The facilities in question process toll transactions by ORT (Open Road Tolling), which allows drivers to enter the facility and remit the required toll payment electronically while driving the posted speed limit. Vehicles that do not have a valid toll way transponder are identified and placed into violation review. As your rental vehicle was registered with PlatePass®, the toll authority simply charged the proper toll amounts as opposed to issuing costly toll violations. PlatePass® is pleased to have avoided inadvertent toll violations on your behalf. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $34.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.

Review: I rented a car form Dollar and received a bill for tolls I did not incur

Rental agreement number [redacted]

Notice number [redacted]

I rented the car in [redacted] on 3/30/15 and drove to [redacted] Georgia and back on the 5th. The fines were incurred in Dade County Florida on the 3rd. It is not possible to drive from [redacted] to Dade County Florida in the time between picking up the car and the times the fines were incurred. Also, I did not put enough miles on the car for it to have been driven that far and back.Desired Settlement: Cancel the toll charges and administration fees

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter may have caused. We have forwarded your inquiry to our refund department to issue a refund for the charge of $32.34. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Best Regards, ATS Processing Services

Review: When renting a car at the [redacted] Airport with Dollar Rent-A-Car I declined paying a $45 fee for a toll sticker. I told the sales representative that I would pay the toll's as I came upon them. She stated that was fine. I went through 2 tolls on February 16th and paid both tolls to an attendee, who then proceeded to lift the gate and I proceeded on. Today I received a bill for .78 cents with an administrative fee of $15 dollars for a total of $15.78. I called the company and was told that this is a fee for tolls where there is no booth to pay or place to stop to pay the toll. When I returned the car I was not told of any extra fee that I had acquired. There is literally no way of knowing these tolls exist. While talking with a representative at the company who stated they represent Dollar Rent-A-Car, I was told they would reduce the administrative fee in half but I declined offering to pay the .78 cent fee but feel that the $15 administrative fee is just another tactic to over charge their customers. They would not waive the administrative fee. The notice number associated with this account is [redacted]. I would like to know how you can pay a tolls that you do not even know exists. I will also contact my credit card company letting them know that I have filed this complaint. I would also like to add that the company's customer service representatives are very rude. Dollar-Rent-A-Car and this American Traffic Solutions have unethical practices when it comes to disclosing extra fees that will be charged at the time of rental and if you decline they do not inform you of additional charges that you will incur later.Desired Settlement: I would like a refund of the amount that will be charged to my credit card.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any misunderstanding. Many locations in Florida have switched to cashless tolling and we understand you may have been unaware of travelling on a cashless toll road. As a courtesy we have refunded the $15 admin fee. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: I rented a car from HERTZ on 1/31/2014 through my car insurance claim. I received my credit card bill on 3/31/2014 and was charged $261.50 from PLATEPASS I called was told that there were 36 toll charges in NY. Also that the transmitter was logged to wrong car and that it would take 7-10 days to investigate it and then they would decide to give my money back. I told him that I shouldn't have to wait that long and that it was their mistake. That they could clearly see with the amount of miles I drove there was no way I could be in PA where I live and been in NY at the same time. I then called back 4/4/2014 and was told that they are still investigating. I am not satisfied with that and don't understand how this is exceptable or how this is legal. Also Hertz tells me theres nothing they can do but yet the company is contracted by them. When I asked to talk to a supervisor I was told I would get a call back within 24-48 hrs That isnt exceptable either. I feel I have been more then patient and just want my money credited back I will be considering NEVER using Hertz again as this was a major mess up in my book.Desired Settlement: I want my card credited within the next two days. It was their mistake not mine and I shouldn't have to wait any longer.

Business

Response:

[redacted],

Our records indicate your initial contact with our customer service department was made 3/31/14 and the research department did look into your case the same day. The usual time frame for research is 7-10 business days, so please know that your dispute was expedited. Unfortunately this information was not relayed to you when you called back on 4/4/14 and we apologize for any inconvenience this may have caused.

The information provided to us by Hertz indicates you were in possession of the rental vehicle **-[redacted] from 1/31/14 09:38 through 2/11/14 16:16 and you drove a total of 1950 miles. Our research department did map out the tolls accessed during your rental period and the total miles amounted to around 612, so typically documentation showing you were not in the area would be requested for further research. In this case, however, it does appear that the transponder assigned to your vehicle was possibly in another rental vehicle; A full refund of $261.50 was issued to your credit card on f**e. Please allow 3-5 business days for the refund to process. Please understand that we only have the information that is provided to us by the client – if a transponder is misplaced, it can sometimes take a wh**e for this information to be properly reported and recorded and we do apologize.

We are committed to providing the highest level of customer service and apologize for any inconvenience this situation may have caused. For additional information, you may contact us by e-ma** or by phone.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution still shouldn't take this long. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I don't have much faith that this will be done in the time frame that was mentioned above as I have not trust in this company. Why would I believe that they were going to take care of this problem when I never received a return call as promised and the information in the above letter was never communicated to me. So we shall see if this goes as described above. Still feel that they lack in customer service and they don't have ethics.

Regards,

Review: On two separate occasions, I rented a car in [redacted]. I spoke with the rental agency who assured me that toll charges would be billed to my credit card. Instead, a third party company ([redacted]) has been billing me. These bills are substantially higher than the toll charges I accrued. Some invoices referred to an administrative fee that was several hundred percent higher than the original toll fees. I tried calling the company repeatedly and have emailed them on four separate occasions. I have received only one response that did not resolve my issue. They simply asked for more information about the invoice even though I provided them with the invoice ID. The company's failure to respond has elicited this complaint.Desired Settlement: The business has a responsibility to 1. Provide itemized billing for these charges. "Administrative fee" for a value far in excess of the original tolls is not descriptive enough to clarify for me for what I am paying. 2. The business has a responsibility to demonstrate that I agreed to pay these charges or administrative fees. I have not been able to locate any records indicating that I agreed to pay [redacted] for tolls or its fees. 3. If the above conditions are met, the business still has a responsibility to reduce the fees associated with this service to a reasonable amount commensurate with the tolls accrued. 4. The business has a responsibility to respond and remain responsive throughout the process of resolving this complaint.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $24.75. Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. PlatePass® is an automated electronic toll payment service that enables rental car customers to use high-speed, cashless toll lanes to avoid having to stop and pay tolls with cash Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: Company charged 30.00 in fees to my debit card. This fee is excessive, and had nothing to do with the parking ticket that I was issued. The ticket was for 75.00. Nearly a 50% service fee? To a company that I have not even agreed to do business with? I'm still confused, did I rent a car with [redacted] or ATS Processing? Every time that I try to submit a request for refund, their website says that "it cannot be processed".Desired Settlement: Full refund.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.

ATS is a third-party company hired by [redacted] to process violations. Per your rental agreement, you are responsible for any parking or moving violations issued during your rental, plus a processing fee.

An unpaid parking ticket was reported to us by the City of[redacted] during your rental. We provided an affidavit to the city requesting the liability be transferred out of the rental company’s name and into yours in order to protect our client’s vehicles, as well as to give you the opportunity to dispute the citation with the issuing authority if you wish to do so.

As a one-time courtesy, we have waived the $30 processing fee and issued a refund to your credit card. Please contact us for further assistance if you do not see the credit in 3-5 business days.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Plate Pass charged us $115.75 for tolls that we did not incur. Also, we were not made aware that there was a plate pass on the vehicle. I have called repeatedly and have submitted supporting documents. I have had no reply and now their phone number is no longer in service.Desired Settlement: I want a refund of $115.75.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $115.75. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service