ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service. The research case for this account was closed on 9/8. You were determined to be responsible for the tolls as the rental agreement start...

time was recorded as 11:19 am and these tolls occurred at 11:29 am and 11:37 am, respectively. On 9/23, our customer service center was contacted by a [redacted] location manager verifying that there was a problem with the rental and you did not leave the location at 11:19. We have, therefore, applied a full refund of $30 to your account and issued payment on behalf of the rental agency for the tolls. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear [redacted]   Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.     We understand...

your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to remove the full balance in the amount of $26.79.   Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract. It is our hope that you find this matter to be resolved.   Thank you,   PlatePass® Customer Service [email protected] [redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear Customer,

 

Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service.  After reviewing your account, ATS has agreed to issue a refund in the amount of $17.70.  Please allow up to 5 business days for...

these funds to appear on your account.  We do apologize if you were unable to reach anyone to discuss the charges you received and it is our hope that you find the matter to be resolved.

 

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

 

 

Best Regards,

 

ATS Processing Services

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our...

refund department to remove the administrative fee  balance for the amount of $26.05.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your inquiry to our refund department to...

remove the complete balance for the amount of $25.75. For your records we have attached a copy of the vehicle image. Please allow up to 5 business days for this to appear on your account and thank you for your patience.   It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted] *Thank you for contacting us regarding your concern as it is

our goal to provide you with excellent customer service.   We understand your frustration and apologize for any

inconvenience this matter has caused.  A full refund was issued to your account on 12/09/15 in the amount of $26.07. We attached

a copy of your rental agreement on page 4 you will findthe details about Plate Pass service. It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer [email protected][redacted] | Monday -

Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $6.77.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass®Customer Service

Dear [redacted],  Our records indicate one email was received from you by our office yesterday, Wednesday 6/11/14.  Unfortunately we are unable to locate your account with the information you have provided.  Please provide your rental agreement number or any of the...

following information so that we may better assist you.  ·         Name of the rental agency.·         Return date of the rented vehicle.·         Name and address of the primary renter as it appears on the rental record.·         Driver’s license number.·         Rental agreement number.·         Last four (4) digits of the credit card number that was charged.*·         Expiration date of the credit card number that was charged.·         Date the credit card was charged for the PlatePass expense.·         Dollar amount charged to the credit card. *To access your account by credit card number, the last four digits are required. PlatePass® exercises exhaustive security measures to ensure your information remains private. Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution. PlatePass® is committed to providing the highest level of customer service and apologizes for any inconvenience that this issue may have caused. For additional information, you may contact us by e-mail or by phone. Thank You,PlatePass® Customer Service[redacted]

Dear M[redacted] M[redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded...

your inquiry to our refund department to remove the complete balance for the amount of $97.50. Please allow up to 5 business days for this to appear on the account and thank you for your patience.   It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Dear Customer, Thank you for contacting us regarding your concern.  It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.   A notification of your hearing was mailed on 3/28/14,...

indicating that the date had been scheduled for 4/17/14. A copy of the notification has been attached to this response for your reference. As ATS does not conduct hearings, you will need to contact the City of [redacted] directly at ###-###-#### Again, thank you for contacting us and we apologize for any inconvenience this may have caused.  Best Regards, ATS Processing Services

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.    We understand your frustration and apologize for any inconvenience this matter has caused.  We are showing the...

adjustment for the amount of $60.10 was processed on 12/12/2014.  In order to complete the refund process, please provide documentation showing the funds were released by your bank account. Once we receive the documentation please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Dear [redacted] Thank you for contacting us regarding your concern as it isour goal to provide you with excellent customer service.    We understand your frustration and apologize for anyinconvenience this matter has caused.  We have...

forwarded your inquiry toour refund department to remove the complete balance for the amount of $57.18. Please allow up to 5 business days for this to appear onyour account and thank you for your patience.   For further information please refer back to page threeof your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, [redacted]

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $36.55.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  We have forwarded your...

inquiry to our refund department to remove the complete balance for the amount of $44.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

While I appreciate the response from ATS, the information in it is incorrect. I DID NOT mail my first check to the address in the upper left corner (the Tempe address). I merely put that in my complaint e-mail to make sure ATS was the correct company I should be addressing about this issue (as only an information check). I mailed my original first check in the envelope provided by ATS, to the address that was on the outside of that envelope, so it was not mailed to the incorrect address. It was mailed to the correct address in the envelope provided by ATS- I did not hand write anything on that envelope. I find it suspect that the envelope would be lost in the mail, when I regularly mail my bills using USPS and haven't had a problem with anything getting lost in at least 10 years. The fact that the courthouse also told me they have rec'd. many complaints about the same thing regarding ATS, tells me that something doesn't seem on the level about either the bill collecting or the processing policy of ATS. I did everything exactly as I was instructed in their letter to me, used ATS materials, mailed the envelope and coupon with plenty of time to be processed, and somehow ended up receiving a citation from them for $106 in additional fees. In fairness to others, I believe that something in the ATS payment processing structure needs to be further investigated, especially since this doesn't sound like just an isolated incident from the comments I heard at the courthouse when paying my bill. Thank you

Regards,

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   We understand your frustration and apologize for any inconvenience this matter has caused.  In order to remove the toll charges...

we will need personal toll tag statement showing duplicate tolls.  We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $24.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience.  It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

When logged into the ATS webpage to view the details of the ticket, this is what the notice number says:

"

Recently

you rented a vehicle from Hertz Corporation.  Our records indicate that a

citation was issued against the vehicle during the term of your rental.  The

details of your rental and citation are listed below.  As stated in your

contract, the customer is responsible for all fines, forfeitures, penalties,

court costs, and administration fees related to the cost of collection and/or

the cost of providing information about you to a court or governmental

agency.

 

Rental Information

Rental Car Agency : 

Hertz

 

Rental Start Date : 

7/8/2013 9:25:00 AM

 

Plate

Number : 

 [redacted]

Rental Agreement : 

 

Rental Return

Date : 

7/10/2013 5:22:00 PM

 

Plate State : 

QC

ATS

Processing Services manages traffic citations on behalf of Hertz Corporation.

 We were required by the issuing authority to provide an affidavit that supplied

your name and rental information so that the citation can be reissued to you. "

Under the final sentence it states that "We were required by the issuing authority to provide an affidavit that supplied 

your name and rental information so that the citation can be reissued to you"

Therefore,

I require written proof that my name has been retracted to the issuing authority, and been replaced with the actual offender (although for privacy reasons, I understand if that name is redacted). I want no insinuation that I was guilty of anything I did not commit, even so lowly as a parking violation.

I will be forced to take legal action if this isn't resolved to my satisfaction, yes, even over a $15 parking ticket.

Regards,

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   

The toll authority reported your rental vehicle driving through a toll facility without remitting the required...

payment amount.  We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $25.75. In the future please be advised that we will need proof of transponder statement in order to remove fees. 

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to the rental agreement for fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.   

The toll authority reported your rental vehicle driving through a toll facility without remitting the required...

payment amount.  We understand your frustration and apologize for any inconvenience this matter has caused.  As a one-time courtesy we have forward your inquiry to our refund department to remove the complete balance for the amount of $25.75. In the future please be advice we will need proof of transponder statement in order to remove fees. 

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference you may refer to your rental agreement stating you accept responsibility for any fines and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

 

Thank you,

 

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]