ATS Processing Services

Well pick the lesser of 2 evils. Pay 6 violations at $20 a pop plus the toll amounts or pay this bill. This bill cost me about 20% less then the violations would have cost me! The wife forgot the toll payment transponder when she rented the car. She had 6 tolls at about a $1 each. Well luckily the rental car company had this feature so we didn't have to pay $120 in violations and only had to the pay the admin fee plus tolls which was about 20% of the violations.

And to all car renters that are mad about this, read your agreement, you are responsible for tolls. Always have been and always will be. Take a look at the cost of paying violations which would cost way more then this fee. I spoke with a rep and she explained what happened and where.

To car renters:

-You are responsible for tolls otherwise face this fee. If this didn't have this feature, you will be paying a violation for each toll missed which will be way more then these fees!!! This is similar to charges for returning a car empty or excessive dirtiness.

Review: I rented a car from [redacted] which had a device in the window that appeared to be for toll paying purposes. I was not advised at the rental location about any limitations pertaining to this device. Several weeks after returning the car I was sent a notice that I am fined $30 for an administrative fee pertaining to a toll roads fine. At this point I had not received any information from toll roads or from [redacted] advising me that a toll payment was due. I called toll roads and paid the toll - no penalties or additional fines were charged by toll roads.

I then disputed the $30 administrative fee with [redacted] and was informed that because I didn't pay the toll *I wasn't notified of* within 5 days they couldn't waive the admin fee. I then called [redacted] to dispute the charge as they made no effort to notify me of the toll in a timely manner before charging the fee. I was informed by a manager that he can reduce the fee to $15 from $30 and this would take 2-3 business days to reflect on my credit card. 10 days later this is still not reflected on my credit card.

As [redacted] made no effort to inform me of the limitations of of the toll paying device displayed in the car, and as they made no effort to inform me of the toll prior to charging an administrative fee, I believe that this is a scam [redacted] uses to routinely overcharge customers by $30.Desired Settlement: The fact that [redacted] makes no effort to notify customers of the toll prior to charging the administrative fee and does not inform customers of the limitations of toll paying devices displayed in the cars, this appears to be an unsavory and unfair business practice. As such I want a refund for the $30 administrative fee and strongly suggest [redacted] review the customer service and information practices of its rental locations.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We apologize for any miscommunication regarding the processing of tolls. We have forwarded your request to our Refund department to remove the complete balance for the amount of $30.00. Please allow up to 5 business days for this to appear on your account. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: During my vacation on November 30, 2014 I crossed the [redacted] bridge at [redacted]. During my crossing I did realize that I should pay a toll. But I did not know how to pay even I didn't know the bridge name.On January31, 2015 I received an invoice from Hertz rental company for $17.70CAD. This supposed to be for Toll Citation.It took Hertz more then two months to let me know that I had a Toll Citation from **. Toll is only $3,00 CAD plus $2,30CAD for late payment. [redacted] Bridge late payment is $2,30CAD, Hertz processing, handling fee is $14,00US.If Hertz called me and let me know I could have taken care of citation right away but Hertz dragged their feet to take $14,00US from me. This is one simple phone call. They are also saying on their invoice that they had to pay on my behalf from incurring late fees, penalties and potential vehicle seizure. So it is OK for me to pay extra charges but not for Hertz Co.I don't think this is a fare business practice.Regards[redacted]Desired Settlement: I should pay to [redacted] for toll charges and a phone call charge to Hertz Rental.They should not pay anything on my behalf without letting me know and why it took them so long to let me know even Invoice date is 1/17 2015 and I did receive it on 1/31/2015. Hertz wants me to pay the invoice by 2/11/2015.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. The Treo Toll Authority provides ATS with notification of violations monthly. Payment is made for these tolls as soon as possible to prevent penalties or any actions against the plate. We are held within the constraints of the tolling authorities' rules and are diligent in making sure penalties do not have to be passed along to drivers. As a onetime courtesy, we are refunding the administrative fee of $14.00. Please allow up to 5 business days for this to appear on your account. We do hope that this helps to clarify the charges received and that you find this matter to be resolved. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Review: I am writing to you regarding a case of extreme unfair business practices and charges incurred on my

recent [redacted] Rental. The circumstances regarding the situation is as follow:

On July 15, 2015, I rented a car from [redacted] for 8 days. At no time did [redacted] offer me the option of

taking or not taking a plate pass in the car. This in itself is an unfair business practice. However, once on

the road I noticed the signage indicating that a plate pass was in the car, but I assumed that I could avoid

charges by payi'ng in lanes where I could use cash, which I did until July 20.

On July 20, I got on the [redacted] Highway, not knowing that there were specific exits with no means to

for paying cash. I guess Florida is looking to cut costs, thereby not offering a cash lane option. The toll

was 40 cents.

I recieved a bill from you for 25.15 (Exhibit 1), which consists of a 40 cent toll and "admistrative fees"

of 24.75. Considering that I used the pass on that one instance, through no alternative choice, I think

the appropriate charge should be for 1 day administrative fee not 8 days. This to me is a totally unfair

business practice. You are basically charging for a service when no service was rendered. If I'm correct,

I think there was a class action law suit regarding a similar matter with you and [redacted]. This is to advise that I will be disputing the charge through my credit card company. Also by copy of

this letter, I am contacting various agencies to advise of this unfair business practice.Desired Settlement: I think

the appropriate charge should be for 1 day administrative fee not 8 days.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $25.15. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: I rented a vehicle from [redacted]. When I was at the counter, I changed the vehicle to a better vehicle. I assume this is where the original issue arose.

The [redacted] people billed me about 60 dollars, and their web site showed the people who used the plate pass went through the tunnels of [redacted]. At the time, my wife and I were 300 miles away in [redacted].

I attempted to contact these people, but by phone all you get is directed to the web site. I filed a complaint on the website expecting a response. ITs been over two weeks. I have not been contacted. Therefore, I have to assume this is fraud.

This is an annoyance.Desired Settlement: Credit my [redacted] with the money that they took. Go find the correct person. They probably have the camera shot of the people who did use this plate pass and it will show it wasn't I.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of [redacted].

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding [redacted] fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: While on [redacted] orders to attend a course at [redacted] in [redacted], I rented a car from the [redacted] company located next to the [redacted] International Airport. According to my rental car receipt that I provided ATS Processing Services, I checked the car out at 7:57 pm on 22 June 2014 and checked the car back in to the same location next to the airport at 4:53 pm on 27 June 2014. On 20 July 2014 ATS Processing Services sent me a pre-notification of a credit card charge for $33.75 that was set to take place on 3 August 2014 with an invoice number of [redacted]. It alleges that the rental car I checked out from [redacted] car out of [redacted] passed through 2 tolls in [redacted] on the evening of 24 June 2014.

My problem with the fraudulent toll charges placed against me is that I never made a trip to [redacted]. I tried 3 times submitting my problem through their website with ZERO responses from the them. My proof is that my rental car receipt shows that I only drove the rental car for a total of 136 miles during my rental period and the mileage round-trip from [redacted] to [redacted] and back is approximately 594 miles, mapped out using [redacted]. It is impossible for my rental car to have incurred any toll violations in [redacted] based on the mileage I drove during 22-27 June 2014 stamped on the receipt from [redacted].

Furthermore, when I called the [redacted] Highway Toll department they informed me that my rental car license plate has never been cited for a toll violation based on the the license plate cited in my rental car agreement/receipt and the toll violation invoice sent to me by ATS Processing Services. Additionally, I was told that the toll number violations included on the back of the invoice sent to me by ATS Processing Services do not match any numbering system that the [redacted] Highway Toll department uses and that they were likely fraudulently created. I plan to submit a separate complaint to the [redacted] for potential mail fraud.

My credit card was finally charged for $33.75 by ATS Processing Services on 12 August 2014.Desired Settlement: I am looking for ATS Processing Services to provide me a full refund back to my credit card in the amount of $33.75. I am also looking for a formal letter from ATS Processing Services apologizing for their billing mistake and detailed information regarding who provided them with fraudulent toll charges and my rental agreement information that included my credit card information. I plan to use this information to submit a formal complaint to the [redacted].

Furthermore, I am asking the Arizona Revdex.com to take a closer look at ATS Processing Services business actions and re-evaluate as to whether they should maintain an A rating. With 227 complaints closed within the last 3 years, 150 complaints closed in the last 12 months alone and 51 negative experiences (ZERO positive) makes me believe that the Revdex.com ratings are over-inflated and useless to consumers. It does a disservice to truly outstanding businesses out there with A ratings that deserve them to be considered in the same A category as an unquestionably, deceitful company like ATS Processing Services.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. Due to a high volume of emails, our online dispute process takes up to 10 days for a resolution. As of 8/14, we do not have a record of receiving the documentation that you provided. After researching your account, we see that the two tolls incurred during the rental period were recorded by a transponder that was incorrectly linked to this plate. The [redacted] Tollway sends ATS electronic files of these tolls and the violation numbers are not in the same format as standard paper invoices. A full refund of $33.75 has been applied to your account and you should see the funds credited back to your card in 3-5 business days. We have also reported the transponder discrepancy so that it can be corrected. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards,ATS Processing Services

This company is the most disgusting and degenerate company I had ever had to deal with. My mother rented a car from [redacted] solely to drive to work and home (neither locations are in [redacted]) and was sent an invoice for $240 worth of toll fees for roads that we had never taken. [redacted] is saying that she took the [redacted] Tunnel 4 times within less than a 3 hour window, with a total of 8 tunnels and bridges within the span of 8 hours. We were charged toll fees for various routes that were never taken in the rented vehicle. When trying to setting this ludicrous claim with [redacted], the company insisted that the matter had been investigated and the only way to dispute the issue was to provide bank statements or receipts with proof of being at another location. I explained that this was work hours and there would be no purchases because she IS AT WORK, they refused to take any other proof. This is straight out theft and wrong in every form.

Review: I drove on a bridge that recently converted from cash tolls to taking a picture of my license plate and billing you. The company states in its rental agreement that if you use the plate pass you will get charged $4.95 a day for 5 days for a total of $24.75. So I chose not to use the plate pass and just have the bill mailed to me. I was told because the vehicle has the ability to use a plate pass, and even though I didn't use the plate pass I would still be charged the same fee. I called the company and was told that my appeal probably wouldn't be granted..

I believe this is an extrmemly unfair charge and that it isn't written clearly in the rental agreement the specifics. The rental agreement is very vague and non-descriptive. The rental agreement only says that you will be charged if you use a paypass lane... In this specific situation, all lanes were removed and cameras where installed somewhere I couldn't even see.Desired Settlement: I would like the $24.75 fee waived and I would just pay the toll of $2.50

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete administrative fee for the amount of $24.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My rental car was mistakenly charged by the toll authority in Colorado--the charges were processed by ATS from my [redacted] rental. I have since contacted the toll authority in Colorado, they admitted to their mistake, sent me an email confirming this, and said they would notify ATS. When I spoke with an ATS representative, they said it would take no more than 2 weeks to process the refund. That was over a month ago, and I have not been able to check the status of my refund, or gotten any response from ATS.

The fact that I cannot dispute this charge through my credit card company is very annoying as the customer service and policies from ATS are abysmal.Desired Settlement: I was a refund of all charges related to the toll charges which I never incurred.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.15.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved.Thank you, PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: they are trying to charge me for not paying 3 tolls in Orlando Florida at 9 pm when I was in Daytona Beach at 9 pm They even have wrong License plate number , I think it is a scam ..Desired Settlement: DesiredSettlementID: Other (requires explanation)

don't want to be charged and want them looked at for fraud

Business

Response:

Dear Customer,

Thank you for contacting ATS Processing Services with your inquiry.

We are unable to locate your payment information, based on the information provided. So we may better assist you, can you please provide any of the following information?

* Rental Agreement Number

* First and Last Name, as it appears on your rental agreement

* Address, as it appears on your rental agreement

We apologize for any inconvenience that this may have caused and thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

ATS Processing Services, LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

All the computer technology and they can't find my information ? How convenient !

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

On 5/23/2014, (**) License Plate [redacted] drove through 3 Tolls without remitting payment. The rental agency named you as the Renter of that vehicle, when we requested the information. To confirm, the rental start date was 05/23/2014 at 1:54:06 pm and was returned on 06/05/2014 at 11:04:50 am.

Please let us know if you need any additional informaiton.

Thank you.

Best Regards,

Business Analyst

ATS Processing Services, LLC.

Review: I rented a car from [redacted]. I was not informed of the unreasonable fee of PlatePass system at the time. On the 7th day of the rental, I travelled through a toll bridge and incurred a $7.00 toll charge. However, PlatePass charged me a total of $31.75 - only $7.00 for the actual tool and $24.75 for their administrative fee. This is completely unreasonable. PlatePass charged the fee based on the entire rental period even though I travelled on toll road only once. They charged fees for days that they did not provide service at all. At most, I should only pay the toll and the one day that they provided service, which is $11.95. They should refund me the extra charge of $19.80.Desired Settlement: I ask PlatePass to refund me their extra charges of $19.80.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one time-courtesy we have forwarded your inquiry to our refund department to remove the complete balance for the amount of $19.80. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I received a notice for an unpaid toll on a car I rented while in the USA recently. I did NOT purchase the additional automatic toll payment option. If I ran a toll without paying, I would have a much higher fine than the $1.50 charged. I do NOT recall driving through this toll at any time during the rental period. The company sent me a letter and asked for me to prove where I was at the approximate time of the incident. This would be rather difficult to prove.. I was able to pull up evidence of email correspondence I made at this time- and a receipt from a store I was at and did some purchases at. I emailed the evidence to thecompany as per their instructions prior to the deadline. I received NO response from them. I got billed anyway. Most notably the car has a tracking device. Rather than the client trying to prove where they were, the company should be able to pull up a print out proving the car was there. It certainly is not the $1.5 or the $15 service fee. Too many renters and foreign renters will not be able to prove innocence as I did. I think this is a scam to get additional charges from renters.Desired Settlement: I want the charge removed. I also want a print out of the car tracking on that date............AND I would like the Revdex.com to audit the company to see how many other such charges were made to renters in the past few months.. and evidence that those charges were valid which is easily obtained by getting the print out of the car's tracking on that date.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Unfortunately, we are having difficulties locating your account. To better serve you, we request that you provide any of the following information:

•Name of the rental agency.

•Return date of the rented vehicle.

•Name and address of the primary renter as it appears on the rental record.

•Driver’s license number.

•Rental agreement number.

•Last four (4) digits of the credit card number that was charged.*

•Expiration date of the credit card number that was charged.

•Date the credit card was charged.

•Dollar amount charged to the credit card.

*To access your account by credit card number, the last four digits are required. ATS exercises exhaustive security measures to ensure your information remains private.

Upon receipt, we will immediately continue to review the details and nature of your inquiry to provide timely resolution.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company's response says that they cannot find my case. I sent the contract information to the company and to the Revdex.com. There is no reason why they should not be able to find my complaint. I recently received another email regarding this claim, but they now state that the violation was in [redacted] and the original claim was [redacted].............neither one is correct. I am demanding the car's tracking information to prove that this is a false claim. I have also contacted the State Attorney General to open an investigation to explore other possible false charges made to renters.

Regards,

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.

According to the notes on this account, you were found to be not responsible for the charge as there was a discrepancy in the rental. An email notification of these finds was sent to you on 9/8 and your account was refunded for the full amount of $16.00. We hope that you find this to be a satisfactory resolution.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

PlatePass [redacted], [redacted]

6/3/2015

Rental Agreement:

To Whom It May Concern:

Due to an accident I have to rent a car from [redacted], I was very disappointed in receiving charges to my bank account for toll charges during dates/hours that I was working, did not have the vehicle or the early hours before I left for work. My route to work does not consist of tolls nor do I travel on the toll roads. When I notified your company about the charges, PlatePass was unable to provide legitimate proof that I was in the car, photos, vehicle or plate information. However, they informed me that I should have been walking around with a piece of paper with timestamps, and they would check how many miles where on the car, in order to prove that I was on the toll road, while the mileage has nothing to do with if I was on the toll road or not. I am not sure in which period the representative is living in, but I am unaware of people who do this in preparation to be ripped off by your company with fraudulent charges. The Rep acted as if I did not know what a toll road was. I stated to him, when I drive the toll road, [redacted] sends a picture of my tags when dates, times and gate charges.

Due to my experience, fraudulent charges, and false acquisitions, I will be sending this letter to my bank and The Revdex.com to report the unauthorized charges. I am not sure how your company gets away with this.

The charges were on 4/24/15 and 4/27/15 - during those hours I was working from 7:30AM to 4:30PM. Another charge was on 5/5/2015, and the car was return before 6:00AM; charges even before I leave the house before going to work, because I am waiting for the school bus to come to pick up my grandsons. So how do I know what time I need to acquire time stamps?

I was able to get them to remove the Admin fee of 24.75.

Review: hi I am I cosistent rentear of [redacted] rental car and every so often I have this problem im driving by a toll at night with no person manning the booth to which there is no choice but to go thru without paying as it states clearly on the sign by the booth. and that ill be contacted by mail to pay for the toll . now being that it is a rental car that im traveling with I dont receive the bill rather this ats buisness which is a part of [redacted] gets the bill and then they charge me for the bill plus admin. fee depending on how long the rental is around $5 a day so im here to complain about the fact that I got these charges 3 times so far on 3 seperate ocassions #1 02/08/14in the amount of 22.90 for which the $1.50 was the toll and $21.40 the fee .#2 04/28/14 in the amount of $25.25 for whichthe toll was $.50 and $24.75 the fee and #3 08/20/14 in the amount of $37.75 for which the toll was $13.00 and the fee $24.75 and in all these cases there was no one manning the booth therefore I contest the charges and think they should be refunded back in the full total of $70.90 thank youDesired Settlement: refund stated amount of $70.90

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. As a one-time courtesy we have forwarded your inquiry to our refund department to reduce the administrative fees for the three accounts in dispute. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received a letter from this company on behalf of Hertz Processing Services on July 2nd requesting payment for a parking violation in Chicago (while on vacation). The due date listed was 7/6/14. I contacted this company immediately to dispute charge because I was unaware of a parking violation. I was told to contact City of Chicago and pursue a dispute online. I contacted City of Chicago and received the official parking violation in the mail. I was unaware of the parking ticket (as nothing was on the windshield) and I was visiting. The parking ticket has been PAID in full. Today, July 16th, I contacted this company to alert them that parking ticket was paid and to dispute this charge. I spoke with a representative [redacted] that was RUDE and UNPROFESSIONAL. She over talked me the entire conversation. I asked to speak with a supervisor and was transferred to [redacted], as she laughed while transferring. [redacted] was able to listen to my issues; however, his attitude matched his employee. This is completely unprofessional.Desired Settlement: At this time, my credit card has not been charged. However, after speaking with [redacted] when I signed the contract to rent a car from Hertz, I authorized these charges. I do NOT want my credit card charged. I want the fee waived. Please contact me ASAP to discuss.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

You were billed a $30 processing fee because the City of Chicago informed us of an unpaid parking citation against the vehicle during your rental. We were able to confirm that this citation was paid after the notice was sent and have waived the fee from your account, reflecting a $0 balance.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Tried several times over several days to file a dispute on their web site but every time it rejected the entry and told me to try again later - so here is my dispute -
I was told by the [redacted] employee when I rented the car that I did not need to stop and pay the tolls. I was told to go through the line for cars with transponders. I was not told that I would have to pay an admin fee of $15 for a $1 toll. An admin fee of $105 for tolls of $7.34 is criminal. I authorize you to charge my card $7.34 only any other amount I will dispute. It is time that someone filed a class action suite for this abuse.

Review: In rented an automobile from [redacted]. During the time I had the car, I received two parking tickets. I received a notice from [redacted] and promptly paid the tickets. Now I received a letter from ATS Processing Services stating I did not pay the two tickets. I contacted ATS and followed their process to submit proof of payment and they would not charge me for the tickets. I submitted my receipts from the [redacted] stating I had paid the tickets, However ATS Processing Services charged my credit card for the tickets and added additional fees. I followed their process for refund and faxed copies of proof of payment to ATS. They have failed to refund me the money they charged my credit card. They have failed to refund my money and have become non-responsive to online requests and phone calls. I would like my refund, per their policy and procedures.Desired Settlement: I am asking for the refund. I have been mistakenly charged

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Your accounts were adjusted on 2/7/13 in the amount of $50 and on 4/16/13 in the amount of $60. As the parking tickets were not paid before the issuing authority’s due date, a processing fee of $30 per citation was charged per the terms in your signed rental agreement.

As a one-time courtesy we have issued refunds of both processing fees back to the credit card on file. If you do not see the credits to your account within 5 business days, please contact us for assistance.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

I received a bill for tolls for an area I had not been. This was in connection with a rental car. I went onto the website to dispute the charges. I pointed out that the tolls were for an area so far from where I rented the car that they could check the odometer and see that I could not have reached the area, let alone gone there and back. The website text said I would receive a response in 7 to 10 days. I received no response. Instead, I received a new bill for the prior tolls plus an additional toll charge.

Negatives: (1) No timely response. (2) No way on the website to print a copy of the dispute submitted - in other words, it is designed to make it difficult to make a record that you filed a dispute.

Review: Plate Pass is billing my credit card $16.10 for a $1.25 Toll it claims I did not pay, but I had and used my activated electronic Toll Pass. No photo images have been sent to me, but a photo would clearly show my Toll Pass on my windshield dash board. I have attempted to contact the company via email to dispute this wrongful charge, but they have not responded. This is extortion. This is wrong. Please help.Desired Settlement: Reverse the erroneous charges on my credit card.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $16.10. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I was charged $30 by [redacted] for "failing" to pay a parking ticket in time. I rented a car from them and got a parking ticket while in Malibu, California. Per the city of Malibu's website, I had until 4/19/2016 to pay the ticket. The ticket was paid online on 4/18/16. I do not think it is right that I was charged by this company, even though I paid the ticket before it was due. I tried to resolve the issue through them. Eventually I was directed towards upper management. I sent pictures of the City of Malibu's website regarding the due date of the ticket, as well as payment confirmation. They offered me a 50% reduction on the administration fee ($15), because they "value me as a renter." Well I do not value them as a company. I don't think it is right that [redacted] can give them my credit card information. They failed to mail me information as to why I was being charged. Apparently they didn't have my full address, and my letter got returned to them. I may have signed a rental agreement with [redacted], but that shouldn't let them hand out my credit card information.Desired Settlement: I want the other $15 refunded to me.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service.

We apologize for any miscommunication regarding rental agreement [redacted]. As a courtesy we have refunded the administrative fee. Please allow 3-5 business days for the transaction to process.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services