ATS Processing Services

Review: This is a company contracted by the [redacted] company to process parking and toll violations incurred while an individual uses a rental car. In this case, I rented a car from the [redacted] in Orlando ,FL from 01/08/14-01/12/14. I am disputing the circumstances of the toll directly with this company. But I am very dissatisfied with how they're handling my dispute. They state that I went through a toll booth that I never went through. (Unless I'm an it, which I don't think I am, I don't make it a practice to drive through toll booths without paying.) When I assert that I never went through a toll booth, they state that FL doesn't always have toll booths but have cameras that capture license plate numbers and bill the owner of the vehicle. This is probably true, but I asked [redacted] whether I needed a "Sunpass" automated toll pass when I checked out the rental car, and they said no. They stated I could just pay tolls with cash. Now, I've received a notice that states I owe .77 cents in tolls (which I am happy to pay). But they also state I owe them a $15.00 "administration fee" to process the toll. I've asked them to waive the administration fee of $15.00 because I was told incorrect information by [redacted] and then never, ever passed through a toll booth that I did not pay for. They will not waive the $15.00 admin. fee and threaten to send me to a collection agency if I do not pay the administration fee and the toll. Keep in mind the administration fee is 15 times the amount of the toll. I have told them I will pay the toll but not the fee. Especially when there was no visibility that I went through a toll booth. And, to top it all off, I contacted the state of [redacted], and they have no record of this toll violation. I advised ATS Processing Services, LLC of this, and they say I will have to pay. They basically assert that I have to pay this fine for something that no one in the [redacted] can locate.Desired Settlement: I will pay the toll but not the egregious "administration fee," which is 15 times the amount of the toll. I feel this is more than reasonable, especially since I did not drive through a toll area.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

ATS has reviewed your account and a refund in the amount of $15.77 has been issued. Please allow up to 5 business days for this to appear on your bank statement. Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: when on vacation in Puerto Rico we rented a car at [redacted]. We were told the rental had a Sticker on it so we wouldn't have to stop and pay for toll. We were ok with this as it would make our vacation a little less hectic.

However, we received our invoice with added charges we were never told would be applied.

In addition with our toll fees, which are minimal, Theirs Administrative Fee: of 3 days @ $4.95/day, for their services. This is highway robbery!!! LITERALLY!!!

As the banks and phone companies, who I might add, are having to reimburse us. These so called agents to make it easier on us, are robbing us blind with all these fees, for what, they aren't doing us any favors.

I request the [redacted] to look into this further and make appropriate recommendations to these outrages charges. We as vacationers are an budget and budget accordingly...

VERY DISAPPOINTED CUSTOMER,

DAVID [redacted]Desired Settlement: reimbursement for overcharges!!!!

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee balance for the amount of $14.85. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I was charged $21.55 on a Rental Car from Hertz on 12/22 for using PlatePass, the problem is the charge is from [redacted] Texas and I was only in [redacted] Missouri. My Rental Car only had 71 miles on it, so I did not go anywhere near Texas on this trip. I sent a message to PlatePass to correct and I have not heard of a confirmation of receiving it or that they are looking into it.

The Platepass invoice is[redacted].

There is no way I was in Texas and I suspect that whatever software they use to look at license plates mistakenly identified my plate for another plate.Desired Settlement: I would like a full refund since I was never in Texas with my rental car.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $21.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: After renting a car with [redacted] in Orlando, Florida, we received a letter from ATS Processing Services saying we did not pay a toll and they would put through a charge on our credit card for the $2.46 toll and a $15 processing fee. We immediately, on November 6, 2014, filed a dispute form with them showing that we paid the toll in question using our Florida Sun Pass and sending a receipt showing the paid toll.

The receipt from the Florida Sun Pass program matches the exact time and date of this supposed violation. ATS Processing Services never responded. On November 22, 2014 we discovered that they put through a fraudulent charge on our credit card account for the $17.46.Desired Settlement: Immediate credit of the $17.46 to our credit card account.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. We do see that you contacted us on 11/18 and provided a copy of your receipt of payment. Due to a communication error, the information was not forwarded to our refund department. We sincerely apologize that this was not resolved in a timely fashion. Your account has been refunded for the full amount of $17.46. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Review: About three months ago I rented a car from [redacted] (rental agreement [redacted]) and it seems that I ran a red light in [redacted]. I received a ATS bill in the mail, and was shocked by the outrageous admin fee. so at the first available opportunity I called ATS who claimed that I could check up a picture of the violation on the [redacted] website and contest it. that was false info, for on [redacted] tickets ATS pays and doesnt transfer liability, being so I wasnt able to access the violation. I called ATS back and ask them to send me proof and pictures of the violation so as to see if I am being rightfully charged or not, they claimed to have sent it. since then I have emailed them to which they didnt respond. I have also called them about three times since then and spoke to a supervisor who all claimed that they will expedite the picture to me. but I have still not received anything from them. I asked the supervisor to waive the admin fee for all the trouble I went through but she refused. I do not believe that I should have to pay a ticket without any proof against me, nor do I believe that I should have to pay such high admin fees for such horrible service. this has affected my trust in the [redacted] rental agency as a whole. Thank you so much for your helpDesired Settlement: I believe that the administration fee should be waived entirely. I would also like to receive details and pictures of the violation, in case of absence of such info I would like not to pay the ticket. my bill is supposed to be payed by Nov 14. please advise me on the outcome.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Customer service notes on this account indicate that we attempted to send you the violation image via email to [redacted] and [redacted] on 9/24/13 and 10/11/13.

As a courtesy, we have adjusted your account and removed the charges for both the $42 administration fee and the $50 violation fine.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car from Thrifty July 11th through July 18th. On or around August 24th, I was notified of a charge of $15.45 for an outstanding toll. I immediately contacted Thrifty / ATS to dispute this charge. On September 11th, my credit card was charged for this toll.

The charge was for a toll in Chicago, Illinois on July 18th at 3pm. As indicated in my dispute that I filed according to directions provided and for which I have confirmation emails, I never entered Illinois during the rental period. I was visiting family in central Ohio. And, more significantly, there is no feasible way that I could have been on a toll road in Chicago at 3pm and returned the car to the Columbus airport at 5pm! This is not possible - the distance would take the better part of a day to cover! I'm certain that the mileage logged for the rental also substantiates that this is an invalid claim.

Regardless, even though I filed a dispute within the noted time parameter, ATS proceeded with charging my credit card - bad! shouldn't you investigate before you charge where there is a dispute? AND, while their email indicated that information regarding my dispute would be available on their website within 10 days, that didn't happen either. There is no follow up to the dispute other than outright charging me.

This is fraud. While I don't have an issue with paying charges I incurred during my rental, it is fraudulent to charge for anything a company wants to, even when the evidence clearly indicates the charge is invalid, and where the consumer has followed the defined course of action to dispute the charge.

The Thrifty Agreement Number is [redacted].

The ATS Notice Number is either [redacted] or [redacted] Both have been provided and both are noted as the Notice Number.

Thank you. [redacted]

Review: PlatePass (a sevice used by [redacted]) charges a $4.95 per day "Administrative Fee" for use of an electronic toll pass. I was charged $9.90 on $5.15 worth of tolls! If this were termed an Interest Charge instead, let us do the math: I paid 192% of what I actually was required to pay for toll. That 192% charge for two days annualized is an annual rate of 34,560% !! This is an usurious and obscene price, and I was forced to pay even on a day the toll device was not used.Desired Settlement: Increased consumer awareness of such obscenely high charges, a change in policy by the company, and better disclosure by rental companies that 34,560% effective rate charges will be applied. These people need to be stopped.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $15.05.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: The issue is that I paid a toll and was told that it was never paid. I was then charged $24.95 plus the toll that was supposedly never paid. I called them and was told to provide proof and send it to them, which I did. I have tried to call numerous times and sent numerous email in the last 2 weeks and have heard nothing back from them. Meanwhile my credit card has a charge on it, which is erroneous.Desired Settlement: See above.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.55.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: While visiting my son for graduation ( US Navy) we drove our rental vehicle over what they call the "ten cent bridge" three (3) times. Unfortunately there is no place to drop your coins for this bridge and it is unattended. Therefore I presumed that it was not in service. Now I received an invoice from Dollar Processing Center for $45.30. $15.00 per toll in "administrative" charges. This is highway robbery. $15 dollars on a .10 fee.

.10x150equals $15.00Desired Settlement: I would agree to One (1) $15.00 fee for the .30 total of three tolls that I was not even able to pay.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. After reviewing your account, we have agreed to waive the $45.00 administrative fee as a one-time courtesy; however the toll charges will remain valid. Please allow up to 5 business days for this to appear on your account. We hope that you find this matter to be resolved and apologize for any inconvenience. Best Regards, ATS Processing Services

Review: company AKA Platepass.com

I used my [redacted]. The statement is totally incorrect except for one transaction which was picked up by my [redacted] tag. I am not liable for any charges.

I have emailed and written in hard copy to platepass and received no response.

Now I am being threatened by collection agency Back Office Services that any memberships in service programs with car renters will be permanently suspended.Desired Settlement: And an apology

This company is affiliated with Platepass.com

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $60.43. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I received a credit charge of 29.75 on Aug 20 for a toll on the Henry Hudson bridge in NYC on July 7. The actual toll was for $5 and this location has no option to pay cash. The toll was registered by a picture of the license plate. Platepass is claiming that I owe them an additional $24.75 for the other 5 days of my rental when I never used the toll transponder once?? How can I be charged for a service I never utilized? The toll was by license plate picture, not the transponder. They say this was in the rental contract but as anyone can see this is a very shady practice and a way to make money without providing any service in return. How can this be logically justified?Desired Settlement: I would like to receive a refund of the days on which the toll did not occur. I am even willing to be charged for the day of the toll even though I still do not see how any service was provided.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass regarding your concern as it is our goal to provide you with the highest level of customer service.

We apologize for any inconvenience this matter may have caused. We have refunded the administrative fee of $24.75 as a one-time courtesy.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter

responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you.

Best Regards,

Business Analyst

PlatePass®

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: Hi,

I believe this is the same company I rec'd. a traffic violation from, for the City of Lakeland, FL, as this company processes traffic violations. The address at the top of my violation is [redacted], Tempe, AZ, [redacted]. I rec'd. a traffic violation notice from the City of Lakeland in the mail, issued on 9/15/2013. I wrote a check on 11/21/2013 for the violation, tore off the included coupon and put it all in the envelope provided by ATS the next day and mailed my payment in for $158. I have a copy of the check carbon in my checkbook dated 11/21/2013, with the check addressed to the City of Lakeland for that amount. The due date for the bill was 12/09/2013, which gave the check 18 days to get there in the mail. I did not pay by credit card as there was an additional service fee for that.

I thought the matter had been completely taken care of until I rec'd. a certified letter in the mail last Friday from ATS (on 1/10/14), with a Uniform Traffic Citation in it. It was for the same violation as before, only the fee had now gone up to $264, instead of the $158 it was originally. I checked my bank records and noted that the first check had not been cashed, but I had mailed in the first payment with plenty of time to get there before the due date. As the citation was now $100 more and I had already sent a check in months earlier in good faith, I went to the county courthouse to speak with them in person about the matter, and also showed them my earlier check carbon. I also called ATS that Friday night but was told there was nothing really they could do. The county courthouse suggested I go to court to fight the extra $100 fee, since I had already sent the first check in, but that would have meant taking a day off work and losing a day's work wages to do so, so I paid the $264 to avoid losing my driver's license.. When I queried the courthouse staff there about ATS and the traffic violations and payments, they said they had rec'd. many complaints from people about this same issue regarding ATS- people sending payments in which were never processed by ATS or weren't processed in time to avoid late fees, even though the payments had been sent in with sufficient time. I was told that since the complaints were similar to mine and there were so many, the city was thinking of discontinuing their partnership with ATS.

I don't mind paying the original violation of $158, but I don't feel having to pay the extra $106 in late fees is right when my first check was sent in with plenty of time to process it. I also feel there may be some questionable practices by ATS regarding the handling and processing of traffic fees, since I was told at the county courthouse they had heard the same complaints many times before. I would like to request that the extra $106 I paid in late fees be refunded to me, without my having to take a day off work to go to court and get the funds back. Thank you!Desired Settlement: Would like to receive back the additional $106 that I had to pay in late fees, due to ATS's processing and handling of the fee I sent in to pay the bill initially. I'm not sure where this would come from, but I do have a receipt for the full $264 I had to pay to keep my driver's license from the Clerk of the Circuit Court. I would also like the fee processing of ATS to be investigated so other drivers are not subjected to this unfairness, as the courthouse employees I spoke with mentioned they had heard these same complaints many times before. Thank you!

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

Unfortunately we are unable to issue a refund due to the fact that your original payment was mailed to the incorrect address. The Tempe address at the top corner of the violation notice is a return address for the post office, should the notice be undeliverable for any reason.

Our payment processing center address is clearly stated on the payment coupon as [redacted]. We apologize for any confusion. However, since we did not receive your payment, a Uniform Traffic Citation was issued by the Polk County Clerk of Court.

Once a violation has escalated to a Uniform Traffic Citation, any payment must be made directly to the court. Since no funds were received by ATS, we cannot issue a refund and any disputes must be directed to the court.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I appreciate the response from ATS, the information in it is incorrect. I DID NOT mail my first check to the address in the upper left corner (the Tempe address). I merely put that in my complaint e-mail to make sure ATS was the correct company I should be addressing about this issue (as only an information check). I mailed my original first check in the envelope provided by ATS, to the address that was on the outside of that envelope, so it was not mailed to the incorrect address. It was mailed to the correct address in the envelope provided by ATS- I did not hand write anything on that envelope. I find it suspect that the envelope would be lost in the mail, when I regularly mail my bills using USPS and haven't had a problem with anything getting lost in at least 10 years. The fact that the courthouse also told me they have rec'd. many complaints about the same thing regarding ATS, tells me that something doesn't seem on the level about either the bill collecting or the processing policy of ATS. I did everything exactly as I was instructed in their letter to me, used ATS materials, mailed the envelope and coupon with plenty of time to be processed, and somehow ended up receiving a citation from them for $106 in additional fees. In fairness to others, I believe that something in the ATS payment processing structure needs to be further investigated, especially since this doesn't sound like just an isolated incident from the comments I heard at the courthouse when paying my bill. Thank you

Regards,

Business

Response:

Dear [redacted],

We unfortunately did not receive your payment. The additional fee of $106 was charged directly by the Polk County Clerk of Court. If you are able to provide evidence that we, ATS (and not the court) cashed your original check for $158, we will be able to issue a refund.

Again, once a violation has escalated to a Uniform Traffic Citation, any payment must be made directly to the court and ATS is no longer involved with the payment processing. Since no funds were received by ATS, we cannot issue a refund and any disputes must be directed to the court.

We apologize again and regret that we are unable to resolve this issue to your satisfaction.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for your note regarding my concerns about ATS. I still do not feel the matter has been resolved to my satisfaction, and would like more information about my citation; please see below. Since the county courthouse also noted there were many other complaints from drivers about the same issues I seem to be having with ATS, and that the city was considering discontinuing their relationship with ATS due to that, perhaps ATS should look further at their fee processing system and consider making some changes. For all I know, my original check might have been lost or misplaced at ATS after arriving there, or just not processed correctly or at all yet. I have no way of knowing that it's not an ATS mistake that resulted in my extra fees. For one, the convenience/service fee for paying by credit card should be clearly listed on your website, which it is not. Second, since it is a local violation, there should be an option of going somewhere locally in person to pay the fee, instead of having to mail it in. I was told there was no option for being able to pay in person on the first violation, which thus has created this situation.

I was forced to pay the citation fees in order to keep my driver's license, and that was paid in full on 1/13/14 at the local courthouse. When I went onto the ATS website this week to check the status of my citation, this is the information in my account as of tonight (1/23/14):

Balance Information

A uniform traffic citation has been issued. Payment must be made at the court. Your total amount due is:$264.

The balance is still listed as not having been paid. I sent the following e-mail below to ATS about this and have not rec'd. a response yet. I would like to receive a response from ATS regarding my e-mail below, so this is resolved for me. I am not comfortable with leaving things as is, with this balance still listed on my ATS account as being owed, as I have no idea what I might receive next in the mail from them. Thank you for your attention to this e-mail below:

-----Original Message-----

From: [redacted] <[redacted]>

To: info <[redacted]>

Sent: Mon, Jan 20, 2014 8:46 pm

Subject: question

Hi,

I have a question regarding a traffic citation I rec'd. from you. I see on your website that it still says I owe payment of $264. I paid that at the county courthouse on 1/13/14, and have the receipt. When does this amount get taken off your website as having been paid?

I already mailed my first check in for the traffic violation almost 3 weeks ahead of the due date in the envelope you provided and it was never processed, so now I've had to pay an extra $106 in fees because of that. I don't want any more problems coming from your end that will cause me more financial fees or difficulties. When will my paid fee be removed from your website, or what needs to be done for that to happen?

Thank you,

Sorry, I forgot the notice #- #[redacted], [redacted]

Regards,

I received a toll charge notice from [redacted] which is managed through ATS Processing Services LLC. I dispute the toll charge notice because I purchased platepass from [redacted] and was told that the transponder was built into the car.

I have attempted to register a dispute on their website but it keeps on rejecting the form with a message "cannot be processed at this time", with no recourse to alternative means of contact (the "Contact Us" form is the same).

Given that I have received unacceptably poor service from [redacted], receiving another dose of the same from its collection agents is doubly unacceptable.

Review: On 6/17/14, ATS sent me an invoice for an unpaid road toll charge of $6 plus administrative fee of $75 for a [redacted] rental vehicle I never rented or gave anyone permission to rent in my name in a place in Florida I have never been, thousands of miles away from where I actually was (Hawaii) at the time of the alleged vehicle rental (May 2014). This fraudulent billing is either a case of identity fraud where someone used my name and/or credit info to rent a car or a case of unethical billing where ATS sent me bill with known or unknown errors and expected me to pay them out of fear and/or ignorance. I called them and was told to get a police report saying I didn't rent the vehicle in question and email it to them and they would cancel the charges. I did this two days ago but have received no response or even confirmation of receipt.Desired Settlement: [redacted] and/or ATS needs to verify who is renting their vehicles and incurring these penalties before sending out fraudulent billing to innocent persons who might feel pressured to pay these fraudulent charges.

Business

Response:

Dear Customer, Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused. Documentation sent to our customer service department is worked in the order received and takes up to 5 business days to be processed. As a courtesy, we have removed all toll charges pertaining to this rental. The account now reflects a $0 balance and you may disregard any subsequent invoices that may have been generated. ATS processes tolls, traffic and parking citations on behalf of [redacted]. Should you incur any fraudulent charges pertaining to the rental itself, please contact [redacted] directly for assistance. Again, thank you for contacting us and we apologize for any inconvenience this may have caused. Best Regards, ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was charged parking fees on a rental car, the parking company cancelled the charges but not before the rental company had sent me a bill. I sent in the required documentation to Hertz well before the deadline on the bill but was charged despite this to my credit card. I have since tried to contact ATS Processing Services and have never even gotten a response, it seems like my emails go off into cyber space. Both the parking company and Hertz now have my money, ATS says it will resolve disputes but it doesn't even answer within the posted time frame (5-7 business days). I have sent all the required documentation to ATS and would like an answer and resolution of these charges.Desired Settlement: $125.25 charge reversed on my credit card

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern, as it is our goal to provide you with excellent customer service. We apologize for any delay regarding the documentation you previously provided. A refund in the amount of $125.25 has been issued as of 03/19/2014. Please allow up to 5 business days for this to appear on your account.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused. We do hope that you find this matter to be resolved.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We were charged a $2.70 toll plus $15.00 in handling after renting a car though we declined automatic tolls (choosing to pay in cash, though we were told by the [redacted] agent that there were no toll roads to our destination). I tried to call and was on hold for 1 hour, 2 minutes, and 24 seconds when I hung up so that our family could sit down for dinner. I also tried their website twice and both times was told that they were unable to process the concern at that time.Desired Settlement: I believe this is a scam to add additional costs to the rental car which also presented the usual problems of making promises that they would only complete at an additional cost once we arrived at the destination with an entire family and few other choices. (That was [redacted]). I would like them to drop this "toll plus handling charges" charge of $17.70. Granted, not a large amount, but dishonest.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service. After reviewing your account, ATS has agreed to issue a refund in the amount of $17.70. Please allow up to 5 business days for these funds to appear on your account. We do apologize if you were unable to reach anyone to discuss the charges you received and it is our hope that you find the matter to be resolved.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I park at the Metro North Beacon Station. In July 2012, my vehicle was struck by a car that ran the red light. While being repaired, the insurance company provided a rental from Hertz. I drove that rental for about a week. On the 17th, the first day I used the rental, I called LAZParking (who runs the parking facility) and reported the rental to "[redacted]", who took the plate down so that I wouldn't be issued a violation for unauthorized parking. A YEAR LATER, I receive a dunning notice form Hertz for an unpaid ticket ("you RECENTLY (?) rented a vehicle..."). Several communications with LAZ Parking (against whom I am also filing a complaint), it appears that LAZ billed Hertz for a violation and Hertz,without checking with me, PAID it. I don't know if one or two tickets were issued by LAZ. My complaint against Hertz is twofold: (a) the EXTREME DELAY in getting this inforation to me - it's not like they didn't have my contact information and (b) Hertz is penalizing ME for LAZ's indiscretions in issuing a violation and accepting payment when no violation should have been issued. Although I have said this to Hertz over and over, Hertz is threatening to block me permanently from being able to rent a car from them(?!). This a problem between Hertz and LAZ Parking, and it appears I am viewed as the path of least resistance in that I’M being punished for another person’s (or other persons’) errors.

Please also see my complaint about LAZ, which I am also filing for their part in this . (I'll make a cross-reference to this complaint.)Desired Settlement: 1. Clear my name - something I've been requesting since August 2013 (when I first found about about this). It’s unethical to go after ME, when I’ve proven to them that no violation should have been issued. They should go after LAZ.

2. Do not block me from renting Hertz vehicles. I was a responsible renter.

3. Have the good sense to contact the person who is driving the vehicle BEFORE paying a supposed "violation."

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

We apologize for the delay in billing. The parking citations were not reported to us by LAZ Parking until 7/31/13. As you have stated that these citations were issued in error, we have issued a courtesy adjustment and zeroed out the balance due on both accounts. We have also removed your name from the Hertz Do Not Rent List.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, SO LONG as my bank account was not debited in the period from July 2013 to date. (I recall that, even though the rental was arranged by the offending driver's insurance company ([redacted]), I had to give Hertz a deposit against my debit card when the rental was processed in July 2012.)

I will wait until business can confirm that (A) no debit was or will be processed in connection with these alleged violations and (B) it has performed the actions indicated in its communication to the Revdex.com. If it does, I will consider this complaint resolved.

THANK YOU SO VERY MUCH. It's unfortunate that it took this to get folks to be fair.

Regards,

Review: I cannot believe Revdex.com gives an agency with all NEGATIVE reviews an A+

I was billed for toll violations in the Dallas area when I wasn't even in the alleged area--this reeks of scam!

I tried to contact this company multiple times over a 2 week period and no one calls back, emails or answers the phone!

Revdex.com needs to investigate this scam operation!

I will continue a detailed letter writing campaign until you resolve my issue--I won't let this go because it is a scam many people have been taken by!Desired Settlement: I want a letter or email adjusting by bill!

I used NO toll roads in the Dallas area and was extremely careful not to use them.

Further, I wasn't even in the alleged area on the dates in question--I have proof I was in West Texas!!!!

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

ATS would like to apologize if you were unable to reach anyone regarding the charges you received. However, after reviewing your account we have agreed to issue a refund in the amount of $32.80, as requested. Please allow up to 5 business days for this to appear on your account.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I rented [redacted] from 8/15/2013 to 8/22/2013 to visit Niagara fall and Toronto. I received two toll charges from ATS Processing Services LLC who represents [redacted] and most other car rentals for violation charges. I received one early October saying a Toll charge to me in Toronto highway

407 Etr 8/16/2103 4:57pm $5.07 +handling fee of $8.5 for a total of U$13.27.

Although I did not have any violation in Toronto, I paid that because I did not want to spend much time for the money. I then received another toll charge for the same day on the same highway. This time it listed both charges including the first one:

407 Etr 8/16/2013 4:57pm $6.86 (different from the first one for the same time!!

407 Etr 8/16/2013 8:45pm $5.07

This is very evident faked charges and the charge were different at the same time for different amount. I called [redacted] and was refereed to ATS and site [redacted]. On 8/16/2013 between 3:30pm to 9:00pm, we were not even on the highway 407 Etr, and we were in a restaurant in Markham, Ontario, and did some shopping after that and then stayed a friend's house until 9:00pm. The it took us 10-15min to get onto a highway. So during the tie period listed on the tickets, we were simply not on any highway. How could we get any violation? Also we were sure we paid all necessary tolls and did not have any violations. How could those toll charges come from? Following [redacted]'s instruction, I went to [redacted] and saw the invoice. I then called ATS and disputed this and asked them to send me the evidence like the video or pictures they received for the toll charges from [redacted] authority. They asked me to call [redacted] authority instead. If they did not received the evidence, how did they know the toll charge? The lady then said they would do a research about that and call back in about 10 days later. After hanging up, I tried to login in on [redacted] again to see the toll charges. I could not get in anymore. They either took it out or shielded it. I noticed from Revdex.com site that ATS received a lot billing related complains. I also saw an article a few week back the [redacted] charge customer for paid fees (can't remember not where). For such a company, how could Revdex.com still gave ATS A+ rating? This company seems to bill a lot of customers with wrong fees so car renters should be very careful when receiving a charge from ATS.

Horrible company to get information from!

The company billed by CC for what appears to be toll charges. No explanation on the bill for what the charges were for, no phone number to call, after finding the number online it took over 25 mins to get some idea of what the charge came from.

Their website stinks to get details.