ATS Processing Services

Review: On December 31, 2015 I rented a car from Thrifty Car Rental at Boston, MA Airport at 2:30am. Before signing the rental contract I insisted to the agent that I want the Toll Pass to be disabled because I want to pay in cash for any toll I may use. As I was leaving the airport, I drove through one Mass Turnpike Toll and paid the toll in cash and obtain a receipt. I then drove from there to Dorchester, MA which is about 20 minutes. At about 3:30pm I drove from Boston to NYC and went through several tolls. I paid cash at each toll. On January 1, 2016 at 3:30am I drove back from NYC to Boston and paid cash at each toll. I arrived back in Dorchester, MA approximately 7:30am and went to bed since I didnt get any sleep during the past 12 hours. On January 2, I stayed at the house all day and didnt use the car much. On Sunday, January 3rd I left the house at 7:30am and drove 15 minutes from Dorchester to Milton, MA for church. We had worship from 8:am then had fellowship dinner from 1:30pm, but I left the fellowship at 2:30pm to visit a family in Mattapan which was about 15 minutes driving. At visited a couple more families in Dorchester then went to bed approximately 10:30pm. On January 4, I woke up about 9:45am and did some more visiting in the Boston area. I returned the car on January 5, 2016. Two weeks later, I got a letter from Thrifty rental stating I owe them $59.99 for tolls from the MASS Turnpike showing I went through a toll in Brighton/Cambridge on 1/3/16 at 9:44am, a toll in Allston/Brighton on 1/3/16 at 1:32pm, a toll in Newton/Boston on 1/3/16 at 1:39pm and a toll in WRSTR/Auburn on 1/4/16 at 6:29am. I called them for an explanation of these tolls, but they refused. I explained to them where I was during those hours, but they insisting since I rented the car I am responsible for those tolls. I asked for a copy of the tolls charges from the Mass Turnpike Authority, but they said they cannot give me that information. (Runing out of space)Desired Settlement: Thrifty car rental gave me fake violation numbers so that when I contacted the Mass. Turnpike Authority for copies of those tolls they will not be able to bring up the tolls. I am asking Thrifty Car Rental to present to me a copy of the tolls charged by Mass Turnpike and photo copy proof of the car at the locations at the time mentioned. I believe if they are billing you for a service, they have the responsibility to present to proof. Thrifty Car is demanding that I present to them proof, such as receipts of where I was during the time mentioned. Why should I have to present proof. They are the prosecutors, they need to present to proof that I am guilty of those toll charges. I am sure every tolling authority present photo copy proof of toll violations or entry/exit if contested. The Mass Turnpike told me to contact Thrifty for that information since it is their account. I would like to get the address of the State representative contact infor to file a petition to change these laws

Business

Response:

Dear [redacted]

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused.

Thrifty offers PlatePass® All-Inclusive as an electronic prepaid toll pass. The Toll Authorities reported the rental vehicle going through tolls without payment. As a result, all tolls were charged to the PlatePass® system.

We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $59.99. Please allow up to 5 business days for this to appear on your account and thank you for your patience.

Thank you,

ATS Processing Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] PS: Even though I accept Thrifty Car Rental resolution, I still would like a photo copy of those tolls entry/exits from MASS Turnpike Authority. I am adamantly sure and positively absolutely confident that this car I rented from Thrifty Car Rental at Boston Logan Airport on 12/31/2015 to 1/5/2016 did not enter/exit those MASS Turnpike Tolls on the dates implicated. How in this world Thrifty Car Rental comes up with those allegations I would really like to know. This allegation is surprisingly unbelievable and how they can do this to their customer is very appalling. Yes, a refund is comprehensible, but loyalty to your customer is broken. Just accepting your refund, but allowing you to continue with this scam practices on your customer is intolerable. I read customer's review on this Thrifty Car Rental and I am reading the same accusation to customers. The very same things are alleged to every customer who rented a Thrifty Car. They have been charged for toll fees for tolls they did not enter. So I asked, is this a mistake by Thrifty Car Rental or just a Scam and if it is a scam by Thrifty Car Rental, then it needs to be brought to our public officials or turn over to a prosecutor for persecution.

Review: I rented a car from 9/8/15-9/15/15 in Minneapolis, MN for the purpose of a road trip I was taking to Colorado. I have been to CO several times and rented cars each time I have been there in the past. I am well aware of the toll roads in Colorado. I am also aware that Colorado is an open toll state and there is no way to physical pay for tolls at the toll site. Drivers I billed later on based on the license plate number. When I have used other companies I have generally received a bill after my rental completion for the tolls and a small processing or administrative fee as well. When I inquired about this process with the gate agent upon picking my rental up I was given information that led me to believe that this was also the practice of Thrifty. I was also told that there could be a penalty if I received tickets such as a speeding or parking ticket or some other citation.

I drove to Colorado and back to Minnesota without incident during my time in Colorado I did use several toll roads and incurred 19 toll charges. This is about 4-5 tolls per day which was generally incurred as a result of one round trip to and from each day. Upon completing my rental I waited to see the toll charges appear on my credit card. On 10-17-15my card was charged $16.15 which I assumed was the toll charges. There were no additional charges so I was under the impression that the matter was settled. I later received an invoice in the email for those toll charges and several $15.00 administrative fees for each toll charges. The invoice was over $100. I assumed maybe the invoice was sent in error and that my payment of $16.15 had noted been processed prior to the invoice being sent out and the administrative fees were due to that payment not being applied to the account. I later received another notice [redacted]. That invoice was for $139.70. In the itemized details of the charges there were $50.85 in toll charges, $285.00 in administrative fees minus a $180 “administrative fee discount amount” and minus my payment of $16.15. There were 19 tolls on the invoice each with a $15 invoice which occurred over a span of 5 days. The administrative charges for the tolls for 80% more than the actual toll charges. And $20 more than the actual rental charges. In the invoice thee was also an insert the explained what the administrative fees were and it detailed that the fees are charged to process removing the liability of the company for citations incurred by the driver. That same insert goes on to repeat this several times. When I went to the website for the third party company that sent the invoice on Thrifty’s behalf, it states this. “During the term of your rental, you incurred a traffic violation. Per your contract with the rental company, ATS Processing Services collects payment for any parking, toll or photo-enforcement citations received during the term of the rental.”

Thrifty website also states the following:

“Only the Plate Pass® toll service, when accepted at the counter, will allow for the prepayment of tolls where available. Otherwise, it is the responsibility of the renter to pay for toll and citation events during the rental; when the rental company, as vehicle owner, is notified of an unpaid event, the amount of the charge, plus penalties and administrative costs are applied to the card on record”

If I do not have the ability to pay for tolls in advance because I rented the car from a state without tolls and Plate Pass and there is not ability to pay the toll at the actual toll site, what other options to I have for payment if the state the toll occurred has a policy to bill the driver based on license plate. It once the company did receive the bill, it’s not as if they made attempts to allow me to pay it and weren’t successful. In fact they were successful at least once as I mentioned before.

Once Again, referencing a citation. A citation is something one receives when they have broken a law and is generally a violation or penalty in some form. I am asserting that my tolls were not in fact a violation nor were they incurred as a result of breaking a law or code. They were incurred as a natural result of the billing process of the state of Colorado, over which I have no control and as such, I do not believe the administrative fees that I was charged are applicable. If I had willingly not payed tolls on site and there were attempts to collect payment for my actual toll charges that were unsuccessful and as a result the company had to take further action to rectify the situation, that would be different and I would see some justification for these fees. But that is not the case in this situation. Subsequently, these excessive fees, which occurred over a period of four days and were often charged on the same day same unjustified and heavy unfair to the consumer. For example. On 9/10/15 between 6:45pm and 7:20pm I incurred 5 tolls while driving down the same stretch of highway and getting off twice while looking for a gas station. These for these five tolls incurred over 40 minutes I received $75 in administrative fees. This seem hardly rational. This same pattern occurred over the next 4 days. As I mentioned, I am not disputing the toll charges themselves, but what I am disputing is the fees associated with them. I made an attemps to contact ATS on 10/26/15 a found that customer service agent to be rude, condescending, inflexible and unwilling to even consider or listen to what I had to say. I made an attempt to speak to an ATS supervisor on 10:26/15 at 9:00 am about the matter and was told that there was not one available. I asked for a call back from an ATS supervisor on 10/26/15 and never received one. I spoke with ATS again on 10/27/15 and found the staff to be rude, condescending, beligerant, accustory and unresponsive. At one poiunt the supervisor even laughed as I explained to him my issue. I asked to escalate the call to the next level and was placed on hold for 10-15 minutes before I had to hang up because I was at work. I have no problem paying for my tolls and would like to resolve this matter fairly and quickly and would like a response form the company in a timely manner in order to do so.Desired Settlement: I am requesting that all 19 adminstrative fees be removed ($285.00 ($15.00 x19)). I am also requesting written documentation of any billing information pertaining to the tolls I am owing in efforts to validate and ensure accurancy of my bill. I also request that I be sent a new invoice that reflects the remaing toll charges which shoudl not exceed $34.70 ($50.85- a payment of $16.15 on 10/17/15) .

Review: Rented a car from [redacted] at the BWI airport in Baltimore, MD on 7/14/2013. I returned car to BWI on 7/18/2013 and drove a total of 145 miles. Plate Pass is trying to charge me $37.15 for tolls incurred in New Jersey; you can't get from BWI to those tolls and back to BWI in 145 miles. I stated all this to Plate Pass in a complaint I filed on their website after I received the first bill. I have now received a 2nd bill.Desired Settlement: Request that Plate Pass vacate these charges against me.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Our research team has rescinded your invoice in full.

We apologize for any inconvenience that this may have caused.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I rented a car from [redacted] at [redacted] on May 31st 2014. I got a parking violation (Violation Number: [redacted]) on June 3rd 2014, so I paid the ticket amount in full ON THE SAME DAY. While on March 2015 (almost one year later), I received a letter from ATS telling me that I owe a ticket of $86 plus an administrator fee of $30. I called ATS for several times, and contacted City of [redacted], and got an answer that two government authorities issued two different tickets on the same parking violation in the same hour, which is not allowed since they are not supposed to give more than one ticket within 18 hours. So as requested, they are willing to remove this additional violation ticket which was paid by ATS.

After I called many times to explain this to ATS, they insist that I need to get a letter of dismissal from the issuer authority (city of [redacted]) and send it to them. While the issuer authority told me that they can not send me the letter of dismissal, since the vehicle belongs to [redacted], not me. Instead, they said they have already sent a letter of dismissal to [redacted]. But the Customer Service Representative doesn't listen to me, they claimed that they didn't receive any letter, and insist me to send this letter to them. Right now this case is still not solved, and I have to call them again to open another case and wait for their 'research' on this matter.Desired Settlement: Right now this citation and an amount due is still there and I was suspended to any rental privilege from [redacted] as well as several other rental companies according to a letter I received on March 2015. I am not sure whether this is submitted to the credit report either. So I want the removal of the full amount due of this citation, reinstate of my rental privilege of those rental companies, and correction to the credit report.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We show that the Issuing Authority was contacted and confirmed the dismissal. An adjustment for the full amount was made on 8/31/15. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, ATS Processing Services

Review: This company is not authorized to charge my [redacted] card for daily fees on my Hertz rental when no PlatePass transponder was present - nor activated.

These daily charges are fraudulent and unauthorized.

We have contacted The [redacted] Tollway Authority to pay the toll using their online instructions. The fee for the toll is a separate issue with the Tollway Authority.Desired Settlement: I just want the charge to be withdrawn or refunded. This is a deceptive and misleading business practice.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $28.55. Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further information please refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: Plate Pass (ATS?) collects charges for use of the toll road to the Denver International Airport. For rental cars (specifically [redacted] in this case), they charge an additional $4.95 per day for "Administrative Fees" for every day that the car is rented regardless of the number of times the toll road is actually used. I was charged $9.75 for toll use and $19.80 for admin fees for a 4-day rental.

If one leased a car for a month and left Denver as I did, the "admin fee" (for a totally automated/computerized service) would be $148.50! Simple math indicates this company is accruing an incredible amount of money this way and then sending it out of state.

I have no problem paying for the actual toll use, but this daily charge is collective extortion. At the very least, the rental car companies should pay the admin fees (which seem to be illegitimate in the first place). They could agree to a discounted licensing contract. This is very bad for Denver's reputation for business and travel.

I am refusing to pay this bill. I would pay the $9.75, but not the illegitimate $19.80Desired Settlement: Investigate and stop this billing practice! Ideally, we should get our money back from Plate Pass.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass® with your inquiry.

PlatePass® is an automated Electronic Toll Payment Service that enables rental car customers to use high speed cashless toll lanes. The cost for using the PlatePass® Service is $4.95 per rental day, with a maximum Administrative Fee of $24.75 per rental month (rental month = 30 Calendar Days). We sincerely apologize for the confusion.

The Terms & Conditions contained in your rental contract specifically state how PlatePass works, where it can be used, the cost for using the service and detailed instructions on how to avoid the PlatePass Service if you prefer arranging Toll Payments independently.

Since you did not find the PlatePass® Service a value, we have issued a courtesy Administrative Fee Reduction (down to a one days usage fee). Your new amount due is $14.70. You can find payment instructions on the invoice you received.

We apologize for any inconvenience that this may have caused and appreciate you bringing this matter to our immediate attention.

Thank you.

Best Regards,

Business Analyst

PlatePass®

Consumer

Response:

Re: complaint ID [redacted]

The real point of this complaint is the fact that Plate Pass charges $4.95 per day for services that never happen (tracking and identifying a car that is not using the toll road and is in fact out of state). This is an unethical practice. Clearly a great deal of money is being charged for non-existent services, and when the service is performed, it is computerized.

Nowhere on my invoice is a cap of $24.75 mentioned. Does this cap apply to all rental agreements, or is it specific to mine because I rented the car for 5 days? I assume the latter.

I am willing to accept the reduced fee, however, I have already mailed a check for $9.75, the actual toll charges. An additional invoice will need to be sent for the remainder. Thank you for the extra human effort. I trust you are paid more than $4.95 per hour.

Review: I rented a car July 4, 2013 from Advantage rental car in the Nashville airport. I had the car exactly two weeks, during which time I went only to Murray, Kentucky, and stayed there the whole time, as I was visiting family and friends. I was not informed by the rental agent that the car came equipped with the PlatePass program, but even if I had been, it didn't matter, because I went through NO TOLLS during that two week period. On July 28th, my credit card was charged $34.00 by "AdvantToll Charges." I immediately called Advantage and dealt with a wet-behind-the-ears kid who could not explain what was going on. I got the runaround from Advantage over the course of three separate calls to them. In between calling them, I opened my own inquiry to the charge and discovered a phone number for PlatePass. My first call to them was an endless loop of menu options, until finally getting a recorded voice saying their offices were closed. I went to the website and found my charges, despite several glitches on the site (different each time). The charges were for three different tolls in DELAWARE, NEW JERSEY and the KENNEDY EXPWY!!!!!!!! I was in KENTUCKY. Not only that, all the charges took place on the same day, within 31 minutes of each other. I've never been to those toll exchanges, so I'm not even sure they can all be accessed within that narrow time frame! If they can, then that is a different failure of urban planning.

In short, and after reading other complaints about this company, there is obviously a SCAM taking place here, and the company is ripe for a class-action lawsuit. I'll be keeping my eye out for that down the road.

I finally spoke to a human being at the company today, and got a bit more runaround, being told they would kick it upstairs to be investigated, it would take seven days, blah blah blah...without giving me a case number, either. I was furious. I spoke to a supervisor who flatly refused to give me her full name, and the only phone number she offered was the main, cattle-call number with the endless, looping menu. I hung up the phone EXTREMELY DISSATISFIED, and went straight to my credit card to dispute the charge. They removed it immediately. I should have just started there. This company obviously makes their money by fraudulently charging people, adding exorbitant service fees on top of the charges, and then hoping no one will notice. I spit on them. I will also be spreading the word, far and wide to watch out when renting cars in the future. You don't even have to go THROUGH a toll to get charged.Desired Settlement: I want a complete refund. I want my credit card information WIPED from their system, and I want them to investigate why SO MANY PEOPLE have these problems with them! We could start a support group.

OH! and one other thing, HOW COULD YOU POSSIBLY GIVE THIS TERRIBLE COMPANY AN A+ RATING?????????????????????????

This makes you complicit, and suspect as well. Who's buying you off? I am not even kidding. I hope you answer that question.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

We have refunded you in full and apologize for any inconvenience that this may have caused you.

That determination was made after our research team found inconsistencies with the data provided by our Client.

We appreciate you bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass, LLC

Review: I rented a car from [redacted] for a trip. We were not told about the PlatePass, and therefore, never used it. When driving from our pickup location in the city of Chicago and then driving on toll roads to Rockford and into Wisconsin. PlatePass is trying to charge me for tolls on roads that I did not drive on, and then an astounding $24.75 in administrative fees, for a total of $44.25. Noting this, the two days that I was "accruing tolls" were two days that I wasn't even in the state!Desired Settlement: I would like a refund for these charges.

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $44.25.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For further informationplease refer back to page three of your rental agreement contract.It is our hope that you find this matter to be resolved.Thank you,PlatePass® Customer Service

Review: Recently traveled and used a rental vehicle, I provided my own electronic toll pass. but I was double charged by plate pass, my electronic pass account was charged for tolls used and I received an additional charge to my credit card from plate pass. I have provided the copies of my electronic pass statements for the period in question and have repeatedly called and emailed plate pass to reverse the charges since September 1st 2014. it is now nearly the end of the month and I have yet to see credit to my account applied or have even gotten a response from plate pass regarding if they have received the documents or are in the process of working on it.Desired Settlement: I would like the charges reversed.

also for them to review their system of reimbursement. there is no case number provided or communication with us as the consumer other than the stock "it'll take 10-14 business days". the phone menu for this is convoluted and the option is buried as the last.

their website provides little information as what is needed. all it says is fax your statement to this number, but what is the account number or reference number of the rental in question

Business

Response:

Dear [redacted],Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $26.75.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass® Customer Service

Review: I rented a car from [redacted] rentals in Santa Rosa, CA and signed an agreement which stated that there may be administrative charges applied when you cross bridges with tolls. There was nothing in the agreement that disclosed the cost of the administrative fee. I'm located in the bay area and cross the Golden Gate Bridge where the toll collection is automated, and they send you an invoice to your residence for the amount of $6. There is no longer the option to pay with cash. I received an invoice from plate pass requesting to collect the $6 toll (x2) which I am able to pay, but I noticed that there was an additional $25 administration fee that was never disclosed in the agreement from [redacted]. My main argument with this complaint was that they mentioned an administration fee, yet did not specify the actual amount of it to the consumer. I am aware that anytime you sign a contract that includes fees, that legally they have to disclose the fee cost. I am trying to protect future consumers from paying this fee that no one will be aware of when signing the rental contract that Plate Pass has with [redacted]. Thank you for listening.Desired Settlement: I wish to only pay what I owe to the golden gate bridge.

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

After reviewing the details of the service you used during your rental and the nature of your dispute, we have processed your request as a one-time courtesy. As you were informed yesterday while on the phone with our customer service team, it takes approximately 3-5 days to process your request.

Thank you for bringing this matter to our immediate attention.

Best regards,

[redacted] | Business Analyst

American Traffic Solutions Inc.

Plate pass continues to be such a frustrating service. This is not the first time I have often charged without using it. I travel for work often and I have asked Hertz to not include it in my rental since it has been problematic. I use my corporate paid NJEZPass for all of my tolls and take plate pass off the window, close the box and put it in the glove compartment. I am not sure what else I can do. Without fail it gets read by a toll booth and I end up with an extraordinary charge since they tack on all of these fees.

Then you have to call which takes on average 20 plus minutes of getting explanations etc. next they make you pdf a copy of your EZpass transactions. Next you must wait 5-10 days for resolution. Even then they only reduce the charges. They do not remove them completely.

It just seems to be a racquet and partially a scam since you cannot avoid having it in the car with you. I should have the choice to remove it. And if I can prove that I was using my own EZpass the total charge needs to be removed minus the toll. I am fine with paying that. It is fair. It's just a huge headache. I see that the reviews online and here at the Revdex.com reflect my frustration. I am also questioning the Revdex.com for giving them an A+ rating?!?! I faked the woman at plate pass and she said it was for resolving the issues thoroughly. They need to not create the issue to begin with.

Modern day street robbing at its best here. Company stays barely legal with shady practices favoring them heavily. ATS seems to collude with cities in public scam and leaves us with the charges. Tried to rip me off and still waiting on refund.

Got a notice about a parking ticket in Texas from two months earlier using a valid rental car agreement in Colorado for those dates. Started to pay for it assuming that it must be my fault as I did remember renting at that time but happened to notice the city name and went back to check records realizing this ticket is for a different city in a completely different state.

Rental car company customer service washed their hands off saying they offloaded all that to ATS and clerk at the city court said the burden is on me to prove and not to them as they will only accept updates from ATS. Apparently rental agreement showing them wrong was far too sensible and undermines the convenience of their scam.

Left me no option other than to be under the mercy of ATS or pay up or be in default.

They said I need to provide proof of being in another state at time of violation using a proof of purchase or hotel, etc - this is even though rental agreement showed it clearly as being a thousand miles away. Finally after asking agent to stop harassing me the guy had me on hold without for 15min saying he is opening a case but didn't need any input after that hold other than to say I will hear back.

Next day an email comes saying case is closed with charges or refund take care of. Credit card used for the rental suddenly showed they actually charged and I was surprised that Hertz kept the credit card on file two months after rental and also passed it to ATS with no authorization from me.

Called back ATS again and they said initially it will be refunded later then agent accepted saying will have to see what was charged as they didn't even bother to check the details on the notice. After another long hold another agent claimed it is not showing in their systems despite their website showed that the charge was settled. Said no proof is provided when I asked but they can request email confirming the invalid charge and process refund both of which will take up to 5 business days.

At their incompetent mercy now to see if my hours of stress and time spent to fix their mistake will continue to cost or if I will get the refund next week. Will take it up with credit card company and come back to Revdex.com to dispute if they don't fix it by next week.

Review: Have spoken with companies numerous times regarding a charge of $4.95 balance that should be refunded. Service was not activated. Toll was paid.Desired Settlement: Stop sending bills. Credit account for $4.95

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I received a 45 dollar ticket while renting a car from [redacted], however the invoice I got from ATS stated that the ticket was for 90 dollars not including the 30 dollar administration charge. They did not show me the ticket and demanded payment within a single day, not giving me enough time to investigate the charges. They shove a bill in your face and tell you it's due the next day without any notice, and they tell you penalties will be incurred if the bill is not payed promptly.Desired Settlement: To change their unethical billing practices, which try to extort money from unsuspecting rental car customers. Frankly I am also disappointed in [redacted] for using ATS.

Business

Response:

Dear Customer,

Thank you for contacting us regarding your concern. It is our goal to provide you with excellent customer service and we apologize for any inconvenience this may have caused.

On 2/4/14 we received notice of a parking violation issued to the rental vehicle by [redacted]. You may view a copy of the citation at [redacted].com.

While the initial fine was $45, the notice stated that a late penalty of an additional $45 would be applied 21 days after the issuance date of 1/17/14. As this only allowed us 3 days to send a check for the violation, it was processed with the late penalty included.

The issuing authority returned our check to us on 3/6 stating that only $45 was due. We are not aware as to why they waived the late penalty. We reissued payment for the amount of $45 and an adjustment was made to your account reflecting this. We have issued an additional adjustment for the $30 administration fee and original $45 fine as a courtesy, leaving this account with a balance of $0 due.

Again, thank you for contacting us and we apologize for any inconvenience this may have caused.

Best Regards,

ATS Processing Services

Review: I rent a car from [redacted] at [redacted] last December. I was told by [redacted] that PlatePass will cost $4.95/day and better to use cash to pay tolls. So we did cash payment in [redacted] when enjoying all theme parks. Then we went to [redacted] and had to use PlatePass because there is no cash lane to pay the toll. It is one day activity. PlatePass charged me for the whole rental period of 11 days because I activated the PlatePass in one day.

I think PlatePass practice is unfair to the consumers.Desired Settlement: I should be charged by one day fee and two tolls in that day, which is $7. Since the charge already happened, I request a check of $17.75 for refund.

I hope you, Revdex.com, can drive them change the mal-practice.

Business

Response:

Thank you for contacting PlatePass® with your inquiry. After reviewing the details of your inquiry, we have determined the charge in the amount of $26.80 was for the 2 tolls accessed during your rental period, as well as for the use of the electronic toll payment service offered by PlatePass® while under rental agreement[redacted] Please note that [redacted] offers the PlatePass® service for $4.95 per rental day ($24.75 max per rental month), plus tolls if PlatePass® is activated during your rental period. The details surrounding the PlatePass® service is contained on page 3 of your rental contract. There are also instructions how not to use the service if you did not wish to; this is outlined in the rental agreement that was signed prior to receiving keys to the vehicle. As a one-time courtesy, we have reduced the administrative fee on your account to reflect one day’s use. Please allow 3-5 days for the refund to be processed. We are committed to providing the highest level of customer service and apologize for any inconvenience that this issue may have caused. Sincerely, [redacted]PlatePass® LLC

Review: Rented a car through [redacted] and was charged for tolls in NY when I was in Burlington VT. Tried to go through the dispute process and was told 28 days after I returned the car that I needed to produce a receipt to prove I was not in NY. I went to a family party stayed with family members and did not have to purchase gas since I purchased the gas program with [redacted]. I offered to have some of the family members verify my presence at the party but the company would not accept it. IDesired Settlement: Would like my credit card to be refunded the full amount.

Business

Response:

Dear [redacted],

Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service.

We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the administrative fee for the amount of $14.85 as a one time courtesy. In order to remove the remaining balance for the tolls in the amount of $15.00, we will need documentation provided.

Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.

It is our hope that you find this matter to be resolved.

Thank you,

PlatePass® Customer Service

[redacted] | Monday - Friday, 6:00 AM to 4:00 PM PST |

Review: On 9-2-2013 I incurred a 0.74 cent toll charge in [redacted] at the [redacted]. Plate Pass added an unethical and overinflated $24.75 administrative fee for this one time event!Desired Settlement: I contacted [redacted] Rental to verify and they sent me to RentalCarTicket website. Obviously they condone this practice. I will be speaking with my employer and company travel agency about these unethical charges!

Business

Response:

Dear Customer,

Thank you for contacting PlatePass with your inquiry.

Our research team processed a courtesy refund in the amount of $19.80. The new amount due is $5.69.

We apologize for any inconvenience that this may have caused.

Thank you for bringing this matter to our immediate attention.

Best Regards,

Business Analyst

PlatePass LLC

Review: This company charged an authorized $21.30 on February 14th for toll services. However, this company failed to send me any receipt or let me know what this charge was in regards to. The only thing it may have been was a toll I missed during a [redacted] rental, which I immediately paid online: On January 28th, I paid $7.35 on[redacted].[redacted] for license plate number: [redacted]. My confirmation number is[redacted].

From the online reviews of this company, they seem to unethically double charge customers who have paid their missed tolls so that they can charge their administration fee. The firm's website where you submit a claim conveniently does not work nor does anyone pick up the phone.Desired Settlement: This entire charge should come off immediately.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $21.30. Please allow up to 5 business days for this to appear on your account and thank you for your patience. It is our hope that you find this matter to be resolved. Thank you, PlatePass® Customer Service

Review: I rented a car from [redacted]. I went through a toll and paid through the cash booth going to [redacted] Airport. I paid $1.25 and $ 1.00 I am getting charged $6.77 by this company. It is not my fault that they have this devices in the cars and it is not my fault that they have booths that take cash and also [redacted] at the same time. I paid the toll and it is not fair that now I will end up paying 4 times what I should not have paid. I already sent a payment so my credit is not ruined but I contacted them the first time and nobody got back with me. All I want is my money back and some apologies too for all this inconvenient and time consuming errands.

Thank you

[redacted].Desired Settlement: All I want is my money back and some apologies too for all this inconvenient and time consuming situation.

Business

Response:

Dear [redacted], Thank you for contacting us regarding your concern as it is our goal to provide you with excellent customer service. We understand your frustration and apologize for any inconvenience this matter has caused. We have forwarded your inquiry to our refund department to remove the complete balance for the amount of $6.77.Please allow up to 5 business days for this to appear on your account and thank you for your patience. For future reference, please refer to page 3 of the rental agreement for renter responsibilities regarding PlatePass fine and fees incurred during your rental period.It is our hope that you find this matter to be resolved. Thank you,PlatePass®Customer Service

the web site is completely inoperable except when you give them money. I file a dispute or to complain that you cannot file a dispute go immediately to a message saying it will be impossible to do so.
A phone contact has now taken two call and I am currently awaiting contact after 45 minutes. My cell phone will die before any of these clowns picks up.
BOGUS